Twixor Features

As reported in 35 Twixor reviews. Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web. 35 reviewers of Twixor have provided feedback on this feature.

Enables users to engage with other users to solve common issues. 36 reviewers of Twixor have provided feedback on this feature.

Optimizes the customer self-service experience on mobile devices 33 reviewers of Twixor have provided feedback on this feature.

Gives the user targeted, personalized results based on their activity or preferences This feature was mentioned in 33 Twixor reviews.

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. 34 reviewers of Twixor have provided feedback on this feature.

Automates some or all operation related tasks This feature was mentioned in 33 Twixor reviews.

Based on 33 Twixor reviews. Utilizes artificial intelligence to improve workflows or customer experiences

As reported in 33 Twixor reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

As reported in 34 Twixor reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

As reported in 35 Twixor reviews. Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients. This feature was mentioned in 34 Twixor reviews.

Based on 35 Twixor reviews. Allows for live chat to be enabled within the app for customer help.

Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 31 Twixor reviews.

As reported in 35 Twixor reviews. Allows users to customize chat colors, text, logos, and branding.

Archives conversations in a separate location for later reference. 35 reviewers of Twixor have provided feedback on this feature.

As reported in 34 Twixor reviews. Enables employees to denote potential customers.

Based on 33 Twixor reviews. Establishes a knowledge base for employee reference during conversations.

Based on 34 Twixor reviews. Provides a central location for help requests, helping employees respond sooner.

Based on 34 Twixor reviews. Allows for the creation of profiles for contacts and customers.

Based on 38 Twixor reviews. Mapped-out responses for conversations.

Artificial intelligence (AI) and chatbot involvement. This feature was mentioned in 38 Twixor reviews.

Live human component of conversations. This feature was mentioned in 38 Twixor reviews.

Quality of interface for designing and customizing conversation maps. This feature was mentioned in 38 Twixor reviews.

Conversations enacted over social media. 38 reviewers of Twixor have provided feedback on this feature.

As reported in 36 Twixor reviews. Conversations enacted through embedding or pop-ups on websites.

As reported in 37 Twixor reviews. Conversations enacted through text message (SMS).

Conversations enacted through voice assistants. 37 reviewers of Twixor have provided feedback on this feature.

As reported in 29 Twixor reviews. Conversations enacted through other channels.

As reported in 37 Twixor reviews. Overall quality of customer targeting based on needs or situations.

As reported in 36 Twixor reviews. Creation and modification of customer profiles based on conversations.

Reporting based around specific and overall conversation results. This feature was mentioned in 37 Twixor reviews.

Based on 36 Twixor reviews. Capture and organization of leads from conversations.

Success rate of conversations leading to customer purchases. 37 reviewers of Twixor have provided feedback on this feature.

As reported in 26 Twixor reviews. Gives the ability to build a workflow based on business logic or a specific condition in order to route work to different people based on rules.

Provides the user with a no-code or low-code environment in which they can build applications and workflows, including drag-and-drop features. 26 reviewers of Twixor have provided feedback on this feature.

Based on 26 Twixor reviews. Gives the user the ability to manage documents, including versioning and the ability to integrate those document with third-party applications.

Based on 26 Twixor reviews. Integrates data and processes from multiple sources into a single system.

Build interfaces once and use them across one or more processes. 26 reviewers of Twixor have provided feedback on this feature.

Gives the user the ability to build and use forms on mobile devices. This feature was mentioned in 26 Twixor reviews.

Streamline the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process. This feature was mentioned in 26 Twixor reviews.

As reported in 25 Twixor reviews. Visually displays connected applications and integrated data. Allows customization and management of workflow structures.

Processing changes to data sources and applications as changes are made in real-time. This feature was mentioned in 26 Twixor reviews.

Based on 26 Twixor reviews. Offers the ability to record processes performed by humans to be recreated by bots.

As reported in 36 Twixor reviews. The platform is able to automatically determine how to resolve help tickets without assistance by human agents

Based on 36 Twixor reviews. The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence

When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to 36 reviewers of Twixor have provided feedback on this feature.

Based on 10 Twixor reviews. Allows users to automate responses to customer inquiries across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows users to automate the handling, processing, and management of documents.

As reported in 31 Twixor reviews. Provides personalized responses to interlocator based on segmentation or past responses.

Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. This feature was mentioned in 31 Twixor reviews.

Can have a natural, human-like conversation with an interlocator. 31 reviewers of Twixor have provided feedback on this feature.

Customize your chat workflows with rules and automations. 38 reviewers of Twixor have provided feedback on this feature.

Control who the chatbot converses with (and when). 38 reviewers of Twixor have provided feedback on this feature.

Has the ability to connect interlocator with a human agent when the need arises. This feature was mentioned in 38 Twixor reviews.

Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 36 Twixor reviews.

Based on 37 Twixor reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

Allows business to edit conversations to meet the unique needs of one's business. 30 reviewers of Twixor have provided feedback on this feature.

Gives users the ability to update systems, like CRM, based on conversations. 31 reviewers of Twixor have provided feedback on this feature.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. This feature was mentioned in 31 Twixor reviews.

Provide tools for live chat on one's website. 37 reviewers of Twixor have provided feedback on this feature.

As reported in 37 Twixor reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 37 Twixor reviews.

Based on 37 Twixor reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.

Allows users to test the efficacy of various responses through A/B testing. 36 reviewers of Twixor have provided feedback on this feature.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 38 reviewers of Twixor have provided feedback on this feature.

As reported in 38 Twixor reviews. Can collect and store information from interlocators, such as email, phone number, etc.

Is able to process inquiries submitted by text data from live chat, email, or SMS This feature was mentioned in 36 Twixor reviews.

Comprehends human speech and can transcribe it to text for processing 36 reviewers of Twixor have provided feedback on this feature.

As reported in 36 Twixor reviews. The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries

Based on 36 Twixor reviews. The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses

Multilingual capabilities allow the AI to process inquiries from many languages 36 reviewers of Twixor have provided feedback on this feature.

The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers 36 reviewers of Twixor have provided feedback on this feature.

As reported in 25 Twixor reviews. Allows users to generate text based on a text prompt.

Based on 24 Twixor reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 24 Twixor reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 24 Twixor reviews.

Allows users to generate text based on a text prompt. 23 reviewers of Twixor have provided feedback on this feature.

Condenses long documents or text into a brief summary. 23 reviewers of Twixor have provided feedback on this feature.

Simulates human-like speech from text inputs. 23 reviewers of Twixor have provided feedback on this feature.

Condenses long documents or text into a brief summary. This feature was mentioned in 23 Twixor reviews.

Allows users to automate responses to customer inquiries across various channels. This feature was mentioned in 12 Twixor reviews.

Allows users to automate responses to customer inquiries across various channels. This feature was mentioned in 12 Twixor reviews.

Allows users to automate the process of generating and qualifying sales leads. 12 reviewers of Twixor have provided feedback on this feature.

Based on 12 Twixor reviews. Allows users to automate the handling, processing, and management of documents.

Based on 12 Twixor reviews. Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows the AI agent to learn from interactions and adapt its responses accordingly. 12 reviewers of Twixor have provided feedback on this feature.

Based on 12 Twixor reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

Based on 12 Twixor reviews. Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention. 12 reviewers of Twixor have provided feedback on this feature.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input. This feature was mentioned in 10 Twixor reviews.

Allows the AI agent to identify and resolve issues without user intervention.

Allows the AI agent to autonomously resolve customer queries without human intervention. 10 reviewers of Twixor have provided feedback on this feature.

Enables the AI agent to provide accurate answers based on the context of customer inquiries.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.

Provides users the ability to interact with the AI agent in multiple languages for global support.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.

Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Based on 10 Twixor reviews. Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

Allow Gen AI powered chatbots to provide intelligent responses and tailored product recommendations.

Trigger messages based on specific customer actions such as personalized messages, promotions or cart abandonment.

Use Agentic AI to deliver superior customer engagement through human-like conversations.

Allow users to use voice assistants, such as Alexa, Google Assistant, and Siri to shop using voice commands.

Enable users to engage in communication apps such WhatsApp, Facebook Messenger, Instagram, WeChat etc.

Allow integration with e-commerce stores to import products, manage inventory and get order notifications.

Add conversational commerce functionality across various sales channels and customer touchpoints.

Integrate with payment platform for accepting payments from the chat interface

Integrate with CRM, POS or any marketing marketing tools for sending discounts, offers, recommendations and personalized campaigns.

Provide insights into customer behavior, sales trends, and chatbot performance.

Track KPIs like customer satisfaction, conversion rates, and overall sales driven by conversational channels.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives