--- title: Twixor Reviews meta_title: 'Twixor Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 92 reviews by the users' company size, role or industry to find out how Twixor works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 92 scale: '5' date_modified: '2026-08-07' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Twixor Reviews **Vendor:** Twixor **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.8/5.0 **Total Reviews:** 92 ## About Twixor Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Designed for businesses seeking to enhance their customer interactions, Twixor integrates Digital Assistants with Intelligent Process Automation, enabling personalized and goal-oriented engagements. This innovative platform transcends traditional scripted responses, offering empathetic and tailored recommendations that significantly improve customer satisfaction in marketing, business transactions, and support operations. Targeted at a diverse range of industries, Twixor is particularly beneficial for organizations looking to streamline their customer engagement processes. Its low-code/no-code approach makes it accessible for businesses of all sizes, from startups to Fortune 500 companies. With over 400 clients globally and managing more than one billion interactions each quarter, Twixor has established itself as a trusted solution in the market. The platform is recognized for its ability to enhance brand engagement, reduce operational costs, and improve conversation rates, making it a valuable asset for businesses aiming to optimize their customer experience. Key features of Twixor include a user-friendly drag-and-drop Journey Builder Studio, an AI and NLP-powered conversational engine, and the ability to deploy both Live and Virtual Agents. Additionally, the platform supports Smart Campaign Management and offers omnichannel capabilities in 120 languages, ensuring that businesses can connect with their customers in a way that suits their preferences. The AI-driven Analytical Dashboard provides valuable insights into customer interactions, allowing businesses to refine their strategies and improve overall engagement. Twixor's transformative benefits are evident in its proven success metrics, including a conversation rate increase of over 25%, a reduction in operating costs by 15-25%, and an impressive 80% boost in brand engagement. Recognized as the Best Customer Experience Platform in Retail and Ecommerce in India, Twixor has also gained traction as an emerging Conversational AI Vendor in the MEA region. Its partnerships with major banking platforms and CPaaS players further underscore its credibility and effectiveness in delivering white-labeled solutions. By empowering businesses to craft dynamic customer journeys, Twixor stands out in the competitive landscape of customer experience platforms. Its focus on personalized interactions and intelligent automation positions it as a leader in enhancing customer engagement, making it an essential tool for organizations looking to elevate their customer experience strategy. ## Twixor Pros & Cons **What users like:** - Users value the **ease of use** of Twixor, appreciating its intuitive setup and streamlined communication features. (47 reviews) - Users appreciate the **analytics dashboard** of Twixor for its convenience in tracking comprehensive data in one place. (42 reviews) - Users value the **automation capabilities** of Twixor, praising its efficiency in managing customer interactions effortlessly. (35 reviews) - Users appreciate the **efficiency** of Twixor, enabling faster responses and streamlined processes through AI automation. (31 reviews) - Users value Twixor's **AI capabilities** , enabling easy bot creation and enhancing client communication through personalized interactions. (30 reviews) - Users highlight Twixor's **exceptional AI-driven conversational capabilities** that enhance communication and streamline complex testing scenarios. (29 reviews) - Users appreciate the **easy integrations** of Twixor, enabling seamless setup with various platforms and enhancing usability. (28 reviews) - Users value the **seamless integrations** of Twixor, simplifying communication across multiple channels effectively and efficiently. (28 reviews) - Intuitive (25 reviews) - Time-saving (25 reviews) **What users dislike:** - Users find the **learning curve challenging** , requiring time to master automation features and complex configurations. (26 reviews) - Users note a **steep learning curve** with Twixor, requiring extra training and time to effectively utilize its features. (16 reviews) - Users find **limited customization** options with Twixor, making complex tasks feel cumbersome and less efficient. (15 reviews) - Users find that the **difficult learning curve** of Twixor requires better documentation and onboarding support for smoother adoption. (13 reviews) - Users find Twixor's **complex onboarding process** time-consuming and challenging, requiring additional training for effective use. (11 reviews) - Users find the **difficult setup** of Twixor challenging, requiring significant time and resources for proper integration. (11 reviews) - Users find **integration issues** challenging, requiring extensive setup time and technical knowledge for optimal functionality. (10 reviews) - Users wish for **missing features** in Twixor, seeking improved templates and intuitive user management enhancements. (9 reviews) - Template Limitations (9 reviews) - Improvements Needed (7 reviews) ## Twixor Reviews ### 1. Smart automation that cuts down ticket volumes fast **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek kumar s. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2026 **What do you like best about Twixor?** What I love most about Twixor is that its drag-and-drop UI lets us build smart customer service bots without needing a team of developers, saving tons of time each week. The AI is sharp enough to understand natural language and maintain context, effortlessly connecting channels like WhatsApp, SMS, and web chat into one dashboard while handling real tasks like payments or bookings right in the chat. Performance is fast and quick, and if the automation hits a wall, it smoothly hands off to a live agent without dropping the conversation. Backed by an incredibly supportive onboarding team, the platform delivers a massive ROI almost immediately by automating repetitive FAQs and letting you scale your support 24/7 without bloating your headcount. **What do you dislike about Twixor?** "The main downside with Twixor is the steep learning curve for advanced workflows. While basic setup is easy, complex AI features and backend API connections require heavy developer help, which slows down onboarding. The system can also get noticeably laggy during high-volume traffic spikes, frustrating customers with slow response times. It’d be way better if they provided more pre-built templates, clearer video guides, and optimized server speeds to handle busy hours smoothly." **What problems is Twixor solving and how is that benefiting you?** Before Twixor, we were completely overwhelmed by support tickets and data was scattered across WhatsApp, SMS, and web chat. We struggled with rigid, robotic bots that frustrated us, but now we can use Twixor's drag-and-drop tool to build smart AI that actually understands intent and handles real tasks like payments right in the chat. It unifies all our channels into one dashboard and seamlessly loops in a live agent if the AI gets stuck. It completely changed the game for us—we’re now handling three times the message volume 24/7 without adding any headcount, which saved us a ton of dev hours and massively boosted our customer satisfaction. ### 2. Easy Visual Bot Builder with Stable Performance and Useful Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Mahmoud H. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Twixor?** What I like most about Twixor is how easy it is to build and manage conversational workflows without requiring heavy development effort. We’ve been using it in production for a long time to automate customer interactions on WhatsApp and other messaging channels, and the platform’s visual flow builder makes it straightforward to design, test, and update bots quickly. I also appreciate the platform’s stability and the analytics dashboard, which helps us track user behavior and fine-tune conversation performance. Overall, it saves us a lot of time and helps improve customer engagement. **What do you dislike about Twixor?** One thing I dislike about Twixor is that some of the more advanced customization options require deeper technical knowledge, especially when you’re integrating with complex backend systems. Although the platform is user-friendly for setting up basic flows, troubleshooting those integrations can sometimes be time-consuming. I also feel the documentation could be more detailed in certain areas, which would make it easier for new team members to get up to speed and onboard faster. **What problems is Twixor solving and how is that benefiting you?** Twixor helps us handle high volumes of customer conversations across multiple channels without having to increase the size of our support team. Before using Twixor, many routine customer requests were managed manually, which often led to delays and inconsistent responses. After implementing Twixor, we were able to automate repetitive support workflows such as FAQs, order status checks, and appointment bookings. This has significantly reduced response times, improved consistency in the service we provide, and freed up our support agents to focus on more complex customer issues. As a result, we’ve seen better customer satisfaction along with higher operational efficiency. ### 3. Collaborative, Trust-Driven Culture That Makes Learning Easy at Twixor **Rating:** 4.5/5.0 stars **Reviewed by:** Aditi V. | data anylist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Twixor?** What I like best about Twixor is the people and the culture—there’s a strong sense of collaboration, trust, and ownership, which makes it easy to do meaningful work and keep learning while you do it. **What do you dislike about Twixor?** As Twixor grows and moves quickly, priorities and processes can sometimes shift or feel unclear, which can make alignment and planning a bit challenging. That said, this also reflects a dynamic environment, and it presents opportunities to improve communication, structure, and collaboration over time. **What problems is Twixor solving and how is that benefiting you?** Twixor is solving the challenge of building reliable, scalable digital solutions that help clients streamline operations and deliver better user experiences. By focusing on thoughtful design, modern technology, and close collaboration, Twixor creates real value for its clients, and for me this means working on meaningful projects, developing my skills, and seeing the tangible impact of my work. ### 4. AI-Powered Automation Streamlining Our Customer Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Adewumi G. **Reviewed Date:** January 23, 2026 **What do you like best about Twixor?** I like Twixor’s AI-powered automation and omnichannel messaging because they make customer interactions faster, consistent, and easy to manage. The low-code workflows simplify complex processes, which is really helpful. Twixor handles routine queries and tasks instantly, allowing our team to focus on more complex issues, which is a huge plus. The omnichannel messaging is great too. It ensures customers get consistent, timely responses across platforms like WhatsApp, SMS, email, and social apps, which really boosts satisfaction and efficiency. I also find the unified dashboard helpful for improving response speed and reducing errors in daily customer support operations. Additionally, the seamless integration with our CRM, helpdesk software, and email marketing tools is convenient for maintaining consistent customer communication across all platforms. **What do you dislike about Twixor?** Twixor can be complex to set up initially, and some advanced customizations require developer support. Handling extremely high message volumes can sometimes slow system performance. I also think it could improve with easier onboarding, more ready-made workflow templates, better scalability for high-volume messaging, deeper third-party integrations, and simpler customization of AI responses to reduce developer dependency. **What problems is Twixor solving and how is that benefiting you?** Twixor automates customer conversations, reduces manual workload, minimizes errors, speeds up response times, and provides consistent, timely responses through omnichannel messaging. It streamlines workflows with AI-driven chatbots, improving customer engagement and operational efficiency. ### 5. Empowers Real-Time Client Engagement via WhatsApp **Rating:** 5.0/5.0 stars **Reviewed by:** Prachi S. | Lab Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Twixor?** Twixor is a WhatsApp business solution provider that enables you to utilise native WhatsApp features and engage your clients right away. Utilise WhatsApp Business's power to create deep connections with your clients in real time.Software for Mobile Instant Messaging AIM occurs when an instant messaging window functions as an expanded user interface for your business application, complete with buttons, dynamic forms, and customisable workflows. **What do you dislike about Twixor?** In my point of view I don't think there is any disliking about Twixor because it provides on time support for issues and also build a good relationship with our customers. **What problems is Twixor solving and how is that benefiting you?** It provides the application is simple to share via URL and doesn't require complicated installation. It handles consumer requests that require rapid attention such as lost or stolen credit card or fraudulent transaction. ### 6. Effortless Workflow Simplification and Seamless Customer Communication **Rating:** 5.0/5.0 stars **Reviewed by:** ILCHO I. | expert buyer, Airlines/Aviation, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Twixor?** I appreciate Twixor’s ability to simplify complex workflows and present them in a clear, intuitive way. The platform is user-friendly, reliable, and helps streamline communication with customers, which makes daily tasks much easier and more efficient. **What do you dislike about Twixor?** Although Twixor is very useful, sometimes the interface can feel a bit slow or less intuitive when handling more complex tasks. Certain features could be more streamlined or customizable, which would improve the overall user experience. **What problems is Twixor solving and how is that benefiting you?** Twixor helps automate and organize customer interactions, which reduces manual work and minimizes errors. It centralizes information, making it much easier to track conversations, follow workflows, and respond quickly and accurately. This improves efficiency, saves time, and allows me to focus more on delivering better customer support. ### 7. Seamless Integration and Real-Time Insights with Twixor **Rating:** 5.0/5.0 stars **Reviewed by:** Gayatri B. | Seller support associate, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Twixor?** Twixor connects smoothly with CRM's, ERP's payment getway and internal sytem so companies don't need to rebuild their existing tech. Also real time dashboard helps companies measure conversion workflow performance and engagement metrics. **What do you dislike about Twixor?** Although this platform is powerful, it takes fair amount of onboarding training before non-technical people can use it effectively. Few readymade whats app template and no built in CRM or payment configuration require developer involvement. **What problems is Twixor solving and how is that benefiting you?** Many business have customer spread across multiple channels( whats app, web chat, voice calls) traditional process may force users to download apps, fill forms, switch screens or call support. Twixor help us enabling conversation and transaction within familiar messaging or chat channels rather than forcing new interface. ### 8. Powerful tool for business automation needs **Rating:** 5.0/5.0 stars **Reviewed by:** Alexey N. | co-founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Twixor?** Twixor makes our WhatsApp Business work much easier. Onboarding new clients is fast with flows for registration, verification and template approval. The wallet and usage-based billing let us control the costs very clear. Campaign builder is simple, we can launch and track WhatsApp campaigns in one place. Moving from WhatsApp to SMS or Telegram was easy and no extra training needed. It helps us scale without adding more manual work. Compared to many other products, I still believe Twixor is one of the best solutions on the market for automating request handling. **What do you dislike about Twixor?** More ready-to-use WhatsApp templates will save time for new users. Native CRM and payment integrations would make setup faster. Some settings still need tech knowledge, so a simple mode could help business people use it better. **What problems is Twixor solving and how is that benefiting you?** Twixor help us share info with clients very fast. We reply in WhatsApp and other channels they prefer. All chats in one place, so no messages get lost. Onboarding new clients is quick, sometimes same day. It save time, let us handle more customers and keep them happy. ### 9. Great AI for Calls Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Alex D. | Business Analyst, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Twixor?** We used Twixor for calls and automation with AI bots in our company. It helped us answer faster and not lose any customer request. Bots could do actions alone, so work finished without human wait. I liked also how easy was to switch from bot to live agent, all chat and call history was there. System was stable, even when we had many calls in same time. Vendor gave good support when we start. **What do you dislike about Twixor?** It would be good to have more ready call flow templates. Some CRM integrations took more time and need custom. AI training part could be more simple for people who not have technical skills. **What problems is Twixor solving and how is that benefiting you?** We could not hire big number of people for handling all incoming requests and communications. Also we worked with clients in many different time zones, so some messages come in night for us. Twixor helped us answer fast without need for big team. Bots could take first contact, give information and even finish some tasks alone. This way we keep service level same for all clients, no matter when they contact us ### 10. Empowers Customer-Centric Solutions and Streamlines Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Dipika C. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Twixor?** I have observed that it helps me create customer - centric solutions with Chat BOT & also unify my business process automation. They have an excellent customer support whenever needed and the tickets are resolved quickly. **What do you dislike about Twixor?** I am exploring and working on the automation part, just found 1 drawback as of now of the pre-built templates as it then lacks customization. **What problems is Twixor solving and how is that benefiting you?** It helps me having end-to-end conversational journeys for my business process and hence it eases out a lot of feedback & reviews for my team members to act upon. ### 11. Sleek UI and Intuitive Website Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Rushikesh K. | Student, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Twixor?** It's ui and website interface.I like the flow of website. **What do you dislike about Twixor?** No,I like this site.vey much.There are no reason to hate. **What problems is Twixor solving and how is that benefiting you?** That solves by daily problems and gets this site benefits. ### 12. Most effective workflow automation software **Rating:** 5.0/5.0 stars **Reviewed by:** Ramesh K. | Ux Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Twixor?** Its become one of my top used tools. as a developer, the one thing you look forward to is having a good workflow builder - whichever use case it could be. i just map customer interactions with a drag and drop feature - limited coding required, but manageable by anyone with some training. we use it mostly for our internal comms - our email back and forth threads have come down to almost zero because of how efficient the system is. highly recommend if you are considering trying out the product. **What do you dislike about Twixor?** The platform slows down sometimes incase your server is taking on a big load - still not a big concern however. **What problems is Twixor solving and how is that benefiting you?** We onboard a lot of clients, theres a lot of email comms that gets lost in translation almost. automating the way we work as a company, and how we approach tasks - has really made everything so much more cleaner. our internal comms has become the most effiecient its been in the last few years - this has definitely helped us scale our revenue by 20% in the last one year. ### 13. good software to build ai agents with simple prompts **Rating:** 5.0/5.0 stars **Reviewed by:** Suvetha N. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Twixor?** twixor's prompt configuration helps us with building powerful AI workflows for our clients. this does not need you to know coding languages, and no elaborate training datasets. its been user friendly for us to enter prompts and build conversational bots which easily communicates, and gets the required information from customers - in the end, the conversations are more human-like and does not feel very rule-based **What do you dislike about Twixor?** better to have ready to use prompt templates for each use case **What problems is Twixor solving and how is that benefiting you?** Previously, any customer journey workflow we had..needed lot of manual fine tuning, and it was strictly rule based. E.g., we had to map out specific keywords, and what their intent was, inputing everything by ourselves. now, we simply request our technical writer to write an elaborate prompt based on our requirements. the bot is activated right after it understands the prompt. This gives us even more intelligent responses and has helped to understand specific queries too. we've noticed our chatbot resolution rates has increased by 40% which is pretty significant ### 14. billing automation has made our tracking easy **Rating:** 5.0/5.0 stars **Reviewed by:** Yamini Priya P. | Technical Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Twixor?** our billing management has become fairly smooth. when we're automating customer conversations, there's a standard price to pay Meta, or Google - depending on the channel we opt for. we needed automation because manually generating invoices was turning to be a herculean task. we've been able to generate a pricing plan in literally minutes - and that's helped us connect it to all the customer journey automation we create. billing is just simply generated with minimal work only **What do you dislike about Twixor?** it took us a while to learn about this feature - but anyways, documentation helped a lot **What problems is Twixor solving and how is that benefiting you?** my finance team had challenges with billing every month for our customers - everything was very customised because it depended on the number of messages delivery each month. we didnt want our finance team to do more manual work - we decided to automate this process by investing in twixor's billing/ pricing automation suite - its become a part of our working style where our invoices, project management, etc are automated, without having to key in manual entries ### 15. Rapid launch with dependable support **Rating:** 5.0/5.0 stars **Reviewed by:** Danis M. | Agent Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Twixor?** We were able to spin up conversational agents in days thanks to an intuitive visual builder and ready connectors. Integrations with our CRM and external AI were straightforward. The implementation team offered pragmatic ideas that boosted attendee interaction, and support was dependable throughout. **What do you dislike about Twixor?** Clearer, task‑focused documentation and live onboarding sessions would ease adoption. More in‑app model controls, adaptable UI options and a broader set of starter flows would help power users. **What problems is Twixor solving and how is that benefiting you?** Deployments are faster, support volume has fallen, and messaging is centralized. Better campaign tools, NLP and journey design have driven far stronger personalization and engagement. ### 16. Well-advanced NLP feature to build natural-sounding bots **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay G. | Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Twixor?** Twixor's NLP and GenAI features is by far my most favourite aspect about Twixor. We usually build simple customer support bots with basic NLP understanding capabilities for specific intents. NLP feature is easy to use because of its drag and drop nature, and i dont really have to code it. its almost always deployed instantly without any challenges. **What do you dislike about Twixor?** While the features are extremely helpful to our business, the learning phase of the platform was challenging. the good thing is - theres a lot of learning materials provided by the twixor team for you to peruse. **What problems is Twixor solving and how is that benefiting you?** Twixor pretty much helps with providing the right conversational insights at the right place and time - as simple as that. the bot has helped make our product mroe intuitive and user friendly if a user has a doubt or a quick question. our bounce rates on our product has dropped by 24%, which is quite good. ### 17. Loving the new wallet management feature! **Rating:** 5.0/5.0 stars **Reviewed by:** Sara K. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2025 **What do you like best about Twixor?** We've set up a pre-paid wallet management feature for all our customers. We're now managing customised wallet credits for specific features for each of our customers - this has been super useful with tracking overall invoices, instead of maintaining a manual spreadsheet. also like that this feature is very visually representative - makes for easy analysis of trends and identifying patterns. **What do you dislike about Twixor?** would be nice to see a profit and loss margin analysis dashboard too, as part of our wallet credit system **What problems is Twixor solving and how is that benefiting you?** We had a postpaid billing model earlier and managing individual clients invoices was a huge obstacle. we had to send followup reminders, share team updates, etc after sending each client an invoice. twixor's wallet system has definitely improved our financial operations. our customers are enjoying the clarity and transparency this provides - we have automated expenditure reports for all our customers. we have been able to reduce billing support tickets/ financial disputes raised by a huge margin of 20% ### 18. Twixor's user-friendly platform aiding in transforming event management **Rating:** 5.0/5.0 stars **Reviewed by:** Swapnali K. | Head Production and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Twixor?** Twixor's standout feature for us at UBS Forums is its journey module, which has significantly enriched our interaction with event attendees and stakeholders. The platform is intuitive, making both its adoption and use smooth and straightforward. Its integration capabilities have easily connected with our existing systems. The product, and its customer-focussed approach has really helped us build event workflows on WhatsApp. **What do you dislike about Twixor?** It would be great if we had more explanatory videos in the intial stage. This would have made the learning process easier. **What problems is Twixor solving and how is that benefiting you?** Twixor is addressing several key challenges for us, primarily during our outreach campaigns targeted at large audiences. By facilitating event signups, Twixor has become an important tool for automating our process. The platform enables us to create a rich and engaging experience for our customers through personalized conversations. ### 19. Exceptionally Smooth and User-Friendly App **Rating:** 5.0/5.0 stars **Reviewed by:** Anis A. | Team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Twixor?** Highly effective and super user friendly. I love how this app is so smooth in its operations. **What do you dislike about Twixor?** Nothing because it's just too good and too effective. **What problems is Twixor solving and how is that benefiting you?** Instant messaging channel for end to end process fulfilment ### 20. Twixor makes regular jobs easier and faster **Rating:** 5.0/5.0 stars **Reviewed by:** Evgenii Z. | Team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Twixor?** Twixor simplifies both billing and conversational workflows. We can set up pricing plans quickly, connect them to automated journeys, and generate invoices with little manual effort. The visual conversational AI builder requires minimal coding, enabling fast deployment of support assistants. **What do you dislike about Twixor?** The platform has a learning curve. More contextual in‑app help for complex billing rules and advanced NLP configurations would speed up adoption. **What problems is Twixor solving and how is that benefiting you?** Unified messaging, quicker replies, same‑day onboarding at times, time savings and better scalability while keeping customers satisfied ### 21. Great tool for making work easier **Rating:** 4.5/5.0 stars **Reviewed by:** Maria K. | Development Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Twixor?** - Powerful API and flexible workflows, so developers quickly build automations. - Centralized logs and simple analytics help route requests better and speed up replies. - Multi-channel sending works reliably. **What do you dislike about Twixor?** - Configuration requires developer involvement; non-technical staff need help. - Few ready-made WhatsApp templates and no built-in CRM or payment integrations, so manual implementation is needed. **What problems is Twixor solving and how is that benefiting you?** After rollout, responses became faster and SLAs are met more often, but implementation required some engineering resources. ### 22. efficient way to create our whatsapp business portal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Twixor?** twixor's whatsapp business onboarding feature is truly appreciation worthy. we had no idea about the complications when it came to creating a WABA account - the feature pretty much has already configured templates we can use to customise our account - additionally, the platform takes care of all the verification checks with meta. we didnt have to handle the back and forth communication. our waba numbers were setup and chatbots were activated in just a span of one month. **What do you dislike about Twixor?** we would have preferred to have more training session with twixor team to get a grasp of the product **What problems is Twixor solving and how is that benefiting you?** we didnt know onboarding whatsapp business accounts were a very long-form complicated process - possbily most companies dont. we had a project-specific requirement for a client that needed multiple waba accounts onboarded - we were able to tie up with twixor and have this ready. all we had to do was submit relevant credentials and documentation, and twixor team acted as the middlemen between us and meta to get them approved in just one month. thanks to the team we were able to reduce our project setup time by nearly 50% while also complying with Meta's standards. ### 23. first in the market agentic ai capabilities - great for beginners **Rating:** 5.0/5.0 stars **Reviewed by:** Jaishree A. | Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Twixor?** have to says hands off to the agentic ai feature of twixor. its helped us develop more complex bots than we have ever had - bots that can actually solve problems like appointment scheduling, reminders, data extraction - and the best part is that these bots self-learn the more you use them. some of the bots we created earlier using training models provided by twixor team have become more efficient over time as they understand cues more accurately **What do you dislike about Twixor?** setting up agentic ai was challenging - it mostly came into place when we had to figure out if we needed a cloud based server or on premise. we opted for cloud since we do not have the physical space for on-prem - it was time consuming to start the integrations but eventually worked out! **What problems is Twixor solving and how is that benefiting you?** we needed faster ways for our clients to resolve their customer issues - so essentially the problem was to fast-track customer support services. it was slowed down with rule-based bots which took 10+ messages to arrive at a solution for a customer. Twixor's agentic ai driven bots have now cut down that number of messages from 10+ to just 2-3. bots are extremely intuitive - the customer just needs to state their problem in a single mesage or voice note for it to immediately understand, gather the data from the repository, and state a fully context aware response it has really pushed our customer support efficiency by a lot - slowed services are not a complaint anymore now ### 24. Twixor's CX platform meets all your business needs at an instant :) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Twixor?** Twixor has been a great add on to our set of marketing tools. We really needed a strong MarTech platform that can handle WhatsApp/ Email automation - Twixor perfectly fit in with our requirements. I personally enjoyed how eaay it is to run a campaign - I dont need to code, I just add my requirements, and select which contacts require communication, and most importantly - Twixor team helps me with getting approvals from Meta or Google for my campaigns - which has made our processes much more simpler and faster. so ease of use is definitely on the top of my list **What do you dislike about Twixor?** I dont know if this is a dislike - but if you are unfamiliar with the digital marketing space or marketing technology, it might be difficult to garpple with the terms and acronyms often used on the platform like WABA, APIs, and more. There's no beginner-friendly pop ups that appear within the product, but its okay.. you learn the more you use Twixor. :) **What problems is Twixor solving and how is that benefiting you?** We needed a strong marketing automation process to send out instant campaigns to our target audiences. These were mainly in the form of WhatsApp texts, SMS, Emails, In-app pop up notifications, and so on, We had an in-built software but it could not handle the volume as our business grew. Our revenue has more than tripled in the last two years. Which is why we needed an infrastructure that could handle the volume of campaigns we were sending out every day. Partnering with Twixor has been a breeze - we exactly got the requirement we expect for. A platform that could handle over 10 billion conversations every year is exactly what we needed. ### 25. A fantastic AI-powered digital assistant platform to solve your CX needs **Rating:** 5.0/5.0 stars **Reviewed by:** Greg K. | Website Lead, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Twixor?** With Twixor, we are able to integrate our AI assistants with multiple communication channels, such as, WhatsApp, RCS, FBM, GBM, Instagram Messaging. Also includes enterprise IT channels like Slack, Teams, Hangouts, Zoom, Skype, etc. This helped reach our customers wherever they are without the hassle of worrying about integrations. Some of our AI assistants can be as simple as a spell-check, or as advanced as suggesting elaborate operational strategies for your business requirements, based on your team conversations. **What do you dislike about Twixor?** Setting up AI assistants in a customer-based chat channel which maybe organisation specific, can be slightly difficult, but will take time for complete execution. It is doable however. **What problems is Twixor solving and how is that benefiting you?** Initially, our customer support team was stretched because our customers had many queries related to our AI agents. With the help of Twixor, we were able to automate most of our customer support queries. Moreover, integrating multiple comms apps to our platform was challenging, because setting up business profiles for each customer will require you to follow SOPs, which Twixor's experience helped us to navigate. ### 26. Twixor's platform sits perfectly with SmythOS **Rating:** 5.0/5.0 stars **Reviewed by:** Raul P. | QA Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Twixor?** Twixor's integration with all our AI assistants like Vertex and Bedrock has been excellent so far. Twixor assists us with enhancing the conversational capabilities of these bots. This includes, incorporating rich cards that pulls out real-time data to present to users on a WhatsApp conversation - this has been a huge add-on to our AI assistants. Also - we have had no compatibility issues to worry about, our systems were very convenient to set up with twixor on cloud **What do you dislike about Twixor?** we'd love to see more detailed stats, maybe an actual CSAT score that automatically changes based on real-time data **What problems is Twixor solving and how is that benefiting you?** our main business objective is to include as many AI agents as possible, for anyone to use with just a chrome extension. not only has Twixor enhanced the conversational capabilities if these AI agents, but its made it easier to integrate with any of our customers - our time spent on deployment is reduced by 3x. ### 27. Advanced QA automation insights available with Twixor **Rating:** 5.0/5.0 stars **Reviewed by:** Harshvardhan Singh R. | QA Tester, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Twixor?** i really like the analytics dashboard because it pulls in data from a bunch of sources (our emal, whatsapp, rcs campaigns, any customer conversations, business metrics like csat scores, revenue, etc)- this has become very convenient to track our QA efforts in just one place. **What do you dislike about Twixor?** customizing the analytics dashboard is still a challenge **What problems is Twixor solving and how is that benefiting you?** being transpart as part of QA checks has always been a business obstacle for us. because we work with many stakeholders at once. twixor's analytics showcase very specfic real-time data like number of errors resolved / number of recurring errors / bugs / campaign effectiveness / quality of QA checks and so much more. all of this metrics is not siloed, which has really improved decision making overall ### 28. Great conversational support platform **Rating:** 5.0/5.0 stars **Reviewed by:** Janice G. | Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Twixor?** Our main aim is to make AI accessible and available to all anytime and anywhere. We want to make non-coders to be able to build their own AI bots. Twixor helps us with providing conversational AI assistants that are spread throughout our SmythOS platform that are ready to assist anyone while building AI bots.This is trained with NLP - which is one of our most used features of Twixor. **What do you dislike about Twixor?** We found the UI customization a bit challenging! however, twixor team were always ready to help when we had questions. **What problems is Twixor solving and how is that benefiting you?** Since the start of our business, our org structure predominantly consisted of developers - which resulted in an extensive development team. we lacked in strategy and customer experience resournces. now that we have twixor automating our development of AI assistants, we have more time and space and budgetrs to prioritise our strategy teams ### 29. Great tool for helping with workflow management **Rating:** 5.0/5.0 stars **Reviewed by:** Rechelle Ann F. | Product Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Twixor?** Twixor's conversational AI platform saves our customers' time when deploying our AI agents. Twixor provides clear communication alongside our complex workflow-building scenarios. It integrates very easily with our AI tools, such as, Bedrock (Amazon), Vertex (Google) - which makes it amazingly efficient for our customers to get their daily workflow building / AI agent training done. Also, kudos to Twixor's customer service team. Always-on for whenever we have raised support tickets **What do you dislike about Twixor?** Wish there were ways we could customize it even further, for instance, training with our own LLM models but i believe Twixor is already working on the suggestions **What problems is Twixor solving and how is that benefiting you?** Our team now focuses on optimizing our AI agents further and enhancing their capabilities. Because Twixor has helped with providing clear communication on our product - which has considerably reduced workload for our customer support team members. ### 30. great platform to make multiple AI agents collaborate **Rating:** 5.0/5.0 stars **Reviewed by:** Ney F. | Executive Assistant to Founder and CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Twixor?** Twixor has helped us with making sure all our different AI agents are compatible with each other. It's hassle-free for our developers to build workflows without having to worry about collaboration issues. This is because integrating APIs are so seamless in Twixor, you hardly need to know hardcore coding skills to complete this. **What do you dislike about Twixor?** intial setup was time-consuming, which could have been better. without advanced resources, this part would be challenging **What problems is Twixor solving and how is that benefiting you?** One issue we had was that our AI agents had a siloed working style. For instance, a Content Writer AI agent needed to have a different workflow, and an SEO analyst AI agent needed to have a different workflow. With Twixor, integrating became an easy task as Twixor provides a no-code interface - so its super easy to connect everything together ### 31. Wonderful CX automation partner to scale your business **Rating:** 5.0/5.0 stars **Reviewed by:** Karan B. | Founding Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Twixor?** One of my most favorite features of Twixor is its ability to toggle between an AI-powered bot and a live customer support representative. We receive a huge volume of queries daily, up to 1000 a day. For a bot to be able to differentiate what is easy to answer, and which ones are complex - is important. With the help of Twixor, we were able to automate 100 hrs of work. Thanks to Twixor's business team who helped us with end-to-end integration, building of customer journey flows, and deployment the support team has been great with all our queries **What do you dislike about Twixor?** Mastering the full scope of automation features takes some time. However, once you're familiar with it, the payoff efficiency is well worth it. **What problems is Twixor solving and how is that benefiting you?** We had few issues with getting back to our customers on time whenever they sent us an enquiry. We had a huge business process outsourcing (BPO) call center team to answer some of the frequently asked questions and matching the data, now our BPO team is equipped with how to use Twixor as a live agent. this has led us to maximum customer queries in short durations, our feedback to customers has improved by 2X since we have onboarded Twixor. ### 32. Useful Platform to automate Customer success worflows **Rating:** 5.0/5.0 stars **Reviewed by:** Jaya C. | Director Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Twixor?** We have embedded Twixor into our platform to send automated communication to our customers who use ZapScale to enhance their customer success. Twixor's features has helped us with our customer success communication front. Our customers have really appriciated the over-and -beyond messages on onboarding, training reminders, and so on. So far, our tech team has no troubles operating Twixor with our platform. Very easy to integrate and quite niche in the market. **What do you dislike about Twixor?** We may have taken a bit more time to learn the ropes of the platform, a dedicated training team from Twixor is much appriciated. **What problems is Twixor solving and how is that benefiting you?** We have a dedicated platform to measure customer success and needed help with our communication efforts. We parterned with Twixor to address this bottleneck. Twixor has helped us communicate various info such as payment reminders, training reminders, product features updates, webinar/event updates, feedback collections, and more, initially we hadn't had a pricess setup for communicating the CS knowledge we had collected. Twixor has helped us in automating this. ### 33. Excellent conversational tool to collect post-event feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Ajit D. | Conference Producer, Events Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Twixor?** attendee engagement on online channels and feedback collection has always been a pain point for my team. Twixor team helped provide us interesting, creative use cases to keep our event attendees engaged through the process. From strategy to execution, twixor has assisted through all the stages. we were happy with the integration process - integrated well with our CRMs through which we pulled out attendee data for any of our engagement activities. **What do you dislike about Twixor?** better training and better documentation would be good in the future **What problems is Twixor solving and how is that benefiting you?** Reaching out to a large audience for our events has been the biggest problem. Using twixor has benefitted in reaching a mass audience from one platform. We no longer use multiple different platforms to reach out anymore. Our engagement ROI has scaled 10x ever since we started using Twixor. Some key features that have helped us achieve this goal are the campaign management tool, NLP to keep it personalized. and the customer journey designer modules. ### 34. Twixor has helped us massively boost event visibility with automated messages! **Rating:** 5.0/5.0 stars **Reviewed by:** Prachi S. | Conference Producer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Twixor?** As an event organising company, increasing event awareness and getting as many registrations as possible - is always on the top of our minds. Twixor's multichannel campaign management process has been super helpful in promoting our events across our target audience. The has allowed us to reach a broader audience through targeted campaigns on multiple channels, significantly increasing our event visibility. Overall, twixor has been very simple and straightforward to implement, set up was a breeze overall. Our tech team had no issues **What do you dislike about Twixor?** I would appreciate more detailed analytics on campaign performance to fine-tune our marketing strategies. **What problems is Twixor solving and how is that benefiting you?** We had difficulties in brand awareness initially. We tried word-of-mouth, social media, community engagement, etc. But we really needed a method to re-target past attendees in an efficient manner. Twixor's campaign management tool helped with solving this issue as we were able to schedule our event information and reminders through social media messaging automation. The turnover has been great. We have received many enquiries through our digital channels because of Twixor. ### 35. Amazed by Twixor's Conversational AI developments **Rating:** 4.5/5.0 stars **Reviewed by:** Lorien S. | AI Agent Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Twixor?** Our main objective is to deploy any kind of AI agents across multiple platforms. Twixor helps with our SmythOS customer service team to address any queries our customers may have about our product offerings - Twixor is both used as a sales virtual assistant, and customer support marketing assistant. Sometimes when we run promotional campaigns, we use it as an outreach / marketing assistant :) We like that Twixor is useful in any of our major ops processes - super big daily add-on to our team **What do you dislike about Twixor?** I'd love to see more interactive tutorials of Twixor. we are looking at partnership opportunities - would be great to showcase Twixor in a more easily understandable format **What problems is Twixor solving and how is that benefiting you?** We needed extra support for our customer service, sales, marketing teams. Twixor has assisted on business strategies across these teams. ### 36. Excellent AI integration & Customization with Twixor's automation platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Twixor?** Twixor's NLP capsule has helped us curate industry-specific conversational AI chatbots that are easy to implement with read-made templates. they are pre-trained with frequently asked customer questions from that specific sub-industry. awesome tool that our customers absolutely love. integration is as simple as adding a chrom extension plug-in **What do you dislike about Twixor?** very advanced customizations require Twixor's help, but otherwise everthing is quite convenient. **What problems is Twixor solving and how is that benefiting you?** We had bottlenecks while meeting client demands, particularly when they required some customizable solutions for AI agents. Twixor approached us at the right time to develop a partnership. Amongst many of our services, industry-specific virtual agents is something we also offer - this has helped us amp up our operations, and overall, the deployment time of this feature is very minimal. We are happy to work with the team - they are super efficient and communicative about the entire process of setting up, glad to be in partnership ### 37. Twixor: An efficiency machine! **Rating:** 5.0/5.0 stars **Reviewed by:** Rohit A. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Twixor?** Twixor's automation features are like a well-oiled machine! From case routing to follow-up reminders, it takes care of all tasks that used to bog down my team. Now, they can focus on what they do best – crafting personalized customer success strategies. **What do you dislike about Twixor?** While the platform is intuitive, there's a bit of a learning curve for new team members to master all the automation features. **What problems is Twixor solving and how is that benefiting you?** Before Twixor, our team was constantly playing catch-up with customer demands. Repetitive tasks were a major bottleneck. Now, Twixor's automation streamlines workflows, freeing up valuable time for my team to truly shine and deliver exceptional customer service. ### 38. Data-Driven Insights for Enhanced Conference Experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Loghman@ L. | Conference Producer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Twixor?** At UBS, we value all things data, and we take pride in being data-driven decision-makers in conference managament. Twixor's comprehensive analytics suite provides invaluable insights into attendee behavior and engagement at our conferences. This data empowers us to make insightful decisions and continuously improve the content and format of our events. Its an esay-to-understand tool **What do you dislike about Twixor?** The ability to benchmark our conference metrics against industry standards would provide even greater context for our analytics data. So that customisation would be great. **What problems is Twixor solving and how is that benefiting you?** Our initial problem was that.. we used to deliver one-size-fits-all conferences, making it difficult to cater to specific needs of diverse audience. This ended up in limited attendee engagement and potentially irrelevant content. Twixor's data analytics us with insights into attendee behavior and engagement. By understanding what attendees responded to, we were able to tailor conferences with content and formats that resonate with our audience. Partnering with Twixor.. we deliver more relevant and impactful events. Attendees became more engaged, maximizing the value they derived from the conferences. ### 39. Transforming Attendee Engagement with Twixor **Rating:** 5.0/5.0 stars **Reviewed by:** Moksha D. | Conference Producer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Twixor?** Twixor's advanced automation capabilities have enabled our approach to attendee engagement. The platform enables us to send personalized messages and updates effortlessly, ensuring our attendees feel valued and informed. **What do you dislike about Twixor?** I wish the platform had more integration options with our existing CRM systems to streamline data synchronization. **What problems is Twixor solving and how is that benefiting you?** Previously, manual follow-ups with attendees were time-consuming and often inconsistent. Twixor's automation ensures timely and personalized communication, enhancing attendee satisfaction and encouraging repeat participation in our events. ### 40. DNI's Enhanced Insurance Experience: Thanks to Twixor **Rating:** 4.5/5.0 stars **Reviewed by:** Saju P. | Head of IT, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Twixor?** At DNI, we're genuinely impressed by Twixor's fresh and creative approach to boosting customer experience in the insurance sector. Its engaging and tailored features have notably upgraded our insurance renewal procedures, leading to more fluid interactions and adept management of intricate cases. Adopting Twixor has refined our workflows, offering our clients a seamless experience. Additionally, the customer support team from Twixor has been consistently supportive and responsive. **What do you dislike about Twixor?** Sometimes, the process of getting accustomed to new technology presents challenges. It would be useful to have access to more thorough training guides. **What problems is Twixor solving and how is that benefiting you?** Twixor has been a game-changer for us in revamping our digital customer experience. By rolling out self-service channels, we've given our customers the power to handle their interactions on their own terms, which they've really appreciated. Plus, the quicker turnaround times mean they're getting answers and solutions faster than ever before. On top of that, Twixor's brought some awesome digital tech to our call center operations. Things are running smoother, and our customer service team can tackle inquiries and issues more effectively. This has cut down the time and effort needed to get things done, letting us focus more on delivering top-notch service. In a nutshell, Twixor's been a key player in helping us step up our digital game, streamline our operations, and provide even better service to our customers. It's been a win-win all around! **Official Response from Monika Manickam:** > Hi Saju! Glad to hear from you. We appreciate your honesty regarding the challenges of adapting to new technology. We understand the importance of comprehensive training to ensure a smooth transition, and we're continuously working on enhancing our training materials and guides. Rest assured, your feedback has been taken seriously, and we're committed to providing more thorough training resources to better support our users. ### 41. Omnichannel Conversation Orchestration Platform **Rating:** 4.5/5.0 stars **Reviewed by:** puneet b. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Twixor?** I have been using Twixor for almost 4 years. The Low Code/No Code platform helps me create product demonstrations in very little time, thus ensuring time to market as per customer needs. In addition, the underlying BPM platform orchestrates your journey well with the core BPM facilities. Coming to the latest feature that the CPaaS industry is talking about is Gen AI and advanced NLP capabilities, the platform supports seamless functionalities. The business user can come and integrate the customer APIs with ease. The support that we receive from the team is exceptional and the team is always eager to listen to customer challenges. **What do you dislike about Twixor?** This is a very hard question for me as I have been using this platform for 4 years now. I believe a few modules like the campaign and user management modules should be enhanced in terms of functionalities. For campaigns, I believe user data grouping and on-the-fly data usage capabilities should be present. For user management, the screen should be more intuitive with more granular access to user roles and the right definition. **What problems is Twixor solving and how is that benefiting you?** Twixor platform helps in many ways in our daily work like where the solution needs to be demonstrated, below are the top three: 1. Industry/Vertical - By using Twioxr you can configure multiple use cases across Industry 2. Implementation - With its no-code/low-code approach we can deliver most of the solutions to our customers on time. 3. Complex API integration - With Indian PSU banks where IT Infra isn't robust, Twioxr platform works really well with the help of underlying BPA engine. **Official Response from Monika Manickam:** > Hi Puneet! Great to hear your thoughts on Twixor. Thank you for your continued support over the last four years. We're glad that Twixor's platform has been valuable to your work. Your suggestions for enhancing our campaign and user management modules are noted, and we're committed to improving these areas. We appreciate your input and look forward to further supporting your success. Keep in touch. :) ### 42. Hassle-free public transport ticket-booking with Twixor **Rating:** 5.0/5.0 stars **Reviewed by:** KA M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Twixor?** We really liked the Campaign Management and Journey Builder modules on Twixor. Truly stands by its name of being a low-code/ no-code platform. It helped us create a WhatsApp ticket booking process combined with UPI payment integration. It greatly enhanced CMRL's ticketing system's accessibility and convenience. Twixor has become an essential part of our daily operations. Its features are not just abundant but are designed for regular, impactful use The platform is easy to use once the initial setup is done, ensuring a smooth transition into existing systems. Twixor's customer support and frequent updates have been very proactive, further simplifying the booking process for daily commuters. Overall, we are happy to work with this product. Once you get the hang of it, the platform is remarkably intuitive, making complex tasks manageable. It's helped us achieve some of our business goals, which is to make public transport commute as hassle-free as possible. **What do you dislike about Twixor?** While Twixor’s features have been transformative, the initial setup required additional time and resources to integrate with our existing systems. Would be good to see improvements in this area in the future **What problems is Twixor solving and how is that benefiting you?** One significant challenge CMRL faced was offering an accessible, efficient ticket booking system. Because of this, we've had users of metro having to wait in long queues just to get a ticket. Twixor addressed this by enabling WhatsApp ticket booking in both English and Tamil, alongside integrating UPI payment functionality directly within the chat. This solution not only streamlined the booking process for users but also significantly improved transaction efficiency and user satisfaction by accommodating language preferences and simplifying payments. **Official Response from Monika Manickam:** > Hi Mr. Manoharan! Thank you for your feedback on Twixor. We're glad to hear about the positive impact on Chennai Metro Rail's ticketing system. We acknowledge the challenges in the initial setup and are committed to streamlining this process. Your contribution to simplifying public transport in Chennai, India is commendable, and we look forward to continuing our partnership. Having personally experienced the conversational flow to book a ticket on WhatsApp, I was impressed by its efficiency and speed. :) ### 43. A useful conversational AI tool to help us automate our QA checks **Rating:** 5.0/5.0 stars **Reviewed by:** Deep B. | CEO of ContextQA, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Twixor?** Twixor's AI-driven conversational capabilities has been exceptional so far. The tool has been integrated with our platform's automated testing services very easily. The reason we enjoy using it is is because Twixor helped us provide clear communications about complex testing scenarios. This has allowed us to fix testing cases simply through conversation. overall, making it user-friendly. highly recommend! **What do you dislike about Twixor?** the integration process was slightly difficult, should be made easier. however, support team from twixor has been ready to help. **What problems is Twixor solving and how is that benefiting you?** Twixor has changed the way we present automated testing to clients. now, we are able to offer interactive and intelligent conversations that clearly demonstrate the value of our QA services ### 44. An easier way to onboard new customers **Rating:** 5.0/5.0 stars **Reviewed by:** Hardeep S. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Twixor?** Onboarding used to be a very slow process for us. Now, Twixor's AI chatbots handle routine questions and keeps customers engaged right from the get go **What do you dislike about Twixor?** Twixor doesn't directly integrated with our learning management system but that is not a roadblock in any way compared to the benefits we get. **What problems is Twixor solving and how is that benefiting you?** The initial business was pretty straightforward - we had several common enquiries from onboarding new customers that needed to be resolved on priority. Now our internal processes are much more streamlined. ### 45. I believe in happy customers, happy team **Rating:** 4.5/5.0 stars **Reviewed by:** Wilson L. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Twixor?** My personal favourite is the hybrid agent assist feature - a perfect combo of AI and human touch. Creating AI chatbots Via Twixor has been relatively easy. Personally, I Pitch the hybrid agent assist feature to my customer because when situations require a person touch, our live customer support can just take over the conversation with us having to manually interefer. **What do you dislike about Twixor?** No complains as such. Just that extensive customization can require some technical knowledge. But Twixor support team is great in helping out. **What problems is Twixor solving and how is that benefiting you?** I have found that using Twixor definitely reduced the burden of repetitive tasks for both customers and our team. We promise out customers faster resolutions to basic issues. That saved us a lot of time. ### 46. A smart leap forward in customer interaction technology **Rating:** 5.0/5.0 stars **Reviewed by:** Hariharan N. | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Twixor?** I'm really impressed with Twixor's advanced messaging and automation capabilities. It's made our customer interactions more efficient and personalized. The platform is incredibly user-friendly, which significantly reduces the learning curve for our team. Implementing Twixor was a smooth experience, integrating seamlessly with our existing CRM and marketing tools. The customer support deserves a special mention – they're prompt, helpful, and really understand our queries. And honestly, the ease of integrating Twixor into our existing tech stack was a pleasant surprise, making it an invaluable asset for our digital strategy. **What do you dislike about Twixor?** there are occasional delays in customer support responses during peak hours. Sometimes, the interface can feel a bit cluttered, especially when navigating through multiple features. A more streamlined, minimalist design would help in improving the overall user experience. **What problems is Twixor solving and how is that benefiting you?** Twixor has really made a difference at Redington. Its automation for customer queries has boosted our efficiency big time, and our customers are noticing the quicker responses. Integrating it into our systems was smooth and it's helped us get a better handle on our customer data, which is fantastic for our engagement strategies. Keeping up with digital trends is key, and Twixor’s updates are keeping us right on track. Plus, its easy-to-use interface meant our team was up and running with it in no time, which has been great for our productivity and keeping up with the fast-paced digital world. ### 47. My experience with Twixor platform having built 50+ bots on it **Rating:** 5.0/5.0 stars **Reviewed by:** S E A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Twixor?** I've seen Twixor evolve over a span of 2-3 years and I've seen it have its challenges and growth pains but today, I can say with confidence, that it's become one of the Most Robust, Intuitive and Easy-to-use chatbot building platforms out there... and I've used a lot of them. Twixor has grown 'Hands-on', adding solutions to problems faced by real-life bot developers, not testers in a QA lab, and so it has come around as a platform packed with features that Actually work in the real world and make it easy to create Complex Conversational Solutions, rather than having created a product a pre-defined set of features that every chatbot platform is 'supposed to have'. Which has really made it a huge time-saver and problem-solver platform. I've built some complex chatbots on twixor with integrations with salesforce, zendesk, and many custom, even lagecy client CRM systems. The High Points of twixor platform, according to my experience are - 1. Ease of Use - not only in building bots but also in setting up channels, basic reporting & troubleshooting. 2. Ease of API integration - compared to some other platforms I have used, it's a Breeze to configure APIs in twixor, and testing and troubleshooting them, which actually helps in saving a lot of time and helps the users create multi-layer, complex solutions quickly with minimal fuss. 3. Rich Cards - An incredible feature of twixor platform, perhaps the only one of its kind, which lets bots generate dynamic images on the fly using HTML code. It's a Great Solution for creating data-driven documents and image assets like invoices, quotes, quiz results, personalized cards, offers, prescriptions, tickets, coupons, the possibilities are endless, everything in a shareable image format. 4. Data Handling - A special mention is required for how the platforms is capable of handling user data, specially in WhastApp chatbots (since that's my maximum exposure) with an incredibly easy way to handle user data in variables to capture, save, validate, forward to other chat flows, use for analytics, etc etc. 5. Ease of implementation - Everything from starting a chatbot from scratch to publishing it in production can be managed from one dashboard without the need of any support whatsoever, which is not something most other platforms can claim. Overall, a Great platform to work with and growing fast as we speak. **What do you dislike about Twixor?** Well, a few things could be better, like - 1. The UI - Not that many bot developers might be complaing about this, but it can use some improvement in the UI and UX. There are some minor glitches, mostly UI related, here and there, which need attention and could greatly improve the User Experience of building and configuring bots, but nothing that would be a show-stopper. 2. Reporting dashboard - We hear there's a brand new shining and colourful reporting portal in the works and I believe it will be launched soon. The current reporting panel is kind of functional, but does its job without the bells & whistles. 3. Documentation - For new users, learning to use the platform can be a but daunting, although everythng is GUI based, but can be improved. It would help to have a Regularly Updated documentation hosted online somewhere. For the most part, it's a platform that lets you do complex stuff quickly, if you know your way around. **What problems is Twixor solving and how is that benefiting you?** It's helping us create Conversational Solutions on WhatsApp & Web for varied customer requirements. From lead generation, to data collection to online commerce to WhatsApp payments to catalogues to live agent support to customer support to promotions, offers & contests. **Official Response from Monika Manickam:** > Thank you so much, Sean, for your comprehensive review and for being part of our growth story. It's truly rewarding to hear that our platform has evolved into a robust, intuitive, and user-friendly tool for building complex digital assistants, and we're proud to have been a part of your journey in creating over 50 bots with various integrations. We appreciate your candid feedback on the areas for improvement. We acknowledge the importance of a seamless UI/UX and are continuously working on enhancing the interface to provide a smoother experience for bot developers. The insights you've provided on the reporting dashboard and documentation are invaluable, and we will keep you posted with future update to the platform. Your contributions to the Twixor community are immense, and we're grateful for the innovative solutions you've created using our platform. It's inspiring to see how Twixor has facilitated a wide range of conversational solutions, from lead generation to WhatsApp payments, and we're committed to supporting your continued success in delivering exceptional customer experiences. Thank you once again for your support. We look forward to continuing our collaboration and exploring new possibilities together. ### 48. Amplifying Content Reach with Twixor **Rating:** 5.0/5.0 stars **Reviewed by:** Tanmay S. | Conference Producer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Twixor?** I like that the Twixor suite has immense multi-channel marketing capabilities that are simple to implement. We struggled with promotions and communicating about our conferences to a wider more specific audienc. We can now promote our events across various messaging platforms, maximizing event participation. This is all done a via the campaign automation management system on Twixor. **What do you dislike about Twixor?** would like more elaborate documentation for people who do not have a tech background **What problems is Twixor solving and how is that benefiting you?** Weve always relied on tradtional marketing channels with organic reach. Doing this, solely, has not been helpful in expanding reach, which led to a stagnant pool of attendees and a potentially unchanging learning environment. Twixor's suite with diverse marketing automation tools on messaging platforms allowed us to broaden our outreach, attracting fresh faces and increasing our event prominence. ### 49. Best Platform for Customer Engagement on WhatsApp **Rating:** 5.0/5.0 stars **Reviewed by:** Anushree D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Twixor?** What I truly value about Twixor is its comprehensiveness. It's a complete platform that caters to all our essential needs. The ease of use is remarkable, facilitating seamless integration with various platforms. But what really sets Twixor apart is the customer support. Their team is consistently responsive and exceptionally supportive. They’re always ready to assist, ensuring smooth implementation and effective usage. It's this level of support, combined with the platform's efficiency, that enhances our customer engagement strategies and keeps us frequently using the platform. **What do you dislike about Twixor?** On the other hand, one aspect where I see room for improvement in Twixor is the number of content templates. A broader selection would greatly assist in creating more dynamic and varied content. However, I’m optimistic about the upcoming GEN AI integration. This advancement seems promising and could effectively address the current limitations in content creation, offering more tailored and versatile templates. I'm looking forward to seeing how this integration will enhance our content development process. **What problems is Twixor solving and how is that benefiting you?** Initially, we faced challenges in engaging a broader audience, especially during critical events where personalized and detailed attention to each customer interaction was essential. Twixor has been pivotal in addressing these issues. It has greatly assisted in not only generating interest and obtaining valuable feedback for our clients but also in ensuring the highest level of engagement and response rates. This approach has substantially improved our conversion rates, positively impacting our revenue and enhancing the overall customer experience. ### 50. TWIXOR : A Game Changer in Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** RAJESH B. | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Twixor?** Enhanced customer engagament : Twixor platform and capabilities enable business to interact with customer more effectively which improves customer satisfaction and engagement. Twixor is reach in automation features which reduces manual efforts which ultimately leads to increased efficiency and productivity in business operations. Twixor platform integrates well with existing business systems like CRM and ERP which ensures workflow and data consistency. Twixor is unique in features like 'Rich Card Text' - A dynamic social card features with text, 'Billing Module' - Seamless billing of hunderds of customers without any manual interventions, etc. **What do you dislike about Twixor?** Twixor offers a wide range of advance features which not might not be necessary for all businessed. Companies needs to assess which features are essential for their operations to maximize the return on investment. **What problems is Twixor solving and how is that benefiting you?** Before Twixor our company strruggled with administrative console from where we were not able to see custome journey and we were facing challenges each time identifying customer transactions which led to time wastage in looking at logs by accessing DB each time to identify challenges faced by end customer. This was giving out customers a bad impact where we as a bank were not able to acknowledge customer issues within TAT. Now after impkementing Twixor several such issues are acknowledged like Robost Support, Cost Saving, Data DrivenDecisions and streamlining internal process. - [View Twixor pricing details and edition comparison](https://www.g2.com/products/twixor/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+23%3A06%3A08+-0500&secure%5Bsession_id%5D=907ad6dd-e334-44de-b864-cbe2445e62cd&secure%5Btoken%5D=47550114016775e35fabe187123176a625bf67957ac5b0dc8875943ca42f3894&format=llm_user) ## Twixor Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Twixor Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Digital Workflows** - Logic and Conditions - No-Code Or Low-Code - Document Management **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Forms** - Data Mapping - Templates - Mobile-Friendly Forms **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates - Robotic Process Automation **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Digital Process Automation (DPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Twixor Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [Botpress](https://www.g2.com/products/botpress/reviews) - 4.5/5.0 (421 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (402 reviews)