Trolley Reviews & Product Details

I like the ease of use, the interface, and the simplicity of the Trolley platform. It's useful because I don't have a lot of time, so it's nice to be able to get tasks done without sorting through technical jargon. Review collected by and hosted on G2.com.

I strongly need a new function in the feature... employees using Trolley to pay outside contractors can see all the payments that go out for my company. I'd like to be able to control who sees what information, especially financial information that goes out on Trolley. I'd also love to be able to delay or schedule payments to go out on a certain date, which isn't available right now and seems like it should be a no-brainer. The initial setup was not that easy, with a lot of issues. There was information requested that had never been requested of us on any other platform by the bank, which delayed our setup by months. There were payments that went out that didn't reach the recipient, and that was a bank error. That should never happen, period, and fixing this was not easy and i felt gaslighted during much of that process. Review collected by and hosted on G2.com.

Trolley has been a helpful platform for managing global payouts in a structured and organized way. The interface is clean, the reporting is straightforward, and the ability to centralize payee records has been valuable for keeping our operations consistent. When issues are escalated, the customer success team (especially Lisa) has been responsive, supportive, and proactive in following up. The system also handles multi-country payouts in one place, which is a strong advantage compared to using multiple banking tools Review collected by and hosted on G2.com.

The most challenging part has been the unpredictability of compliance-driven validations and sudden changes to required fields. Long-time payees who have been successfully paid for years suddenly receive repeated “additional information required” notices during active payment runs, often multiple times for the same data. This forces last-minute manual work and creates delays for contractors expecting payment. Another difficulty has been the lack of clear in-product guidance when bank requirements change (e.g., Morocco CIH format, updated Philippines regions), requiring extensive testing on our side to troubleshoot issues that could be prevented with clearer validation rules or earlier triggers Review collected by and hosted on G2.com.

I really appreciate Justin's speedy responses on Trolley. He is my rock, and I can always count on him to resolve complex issues quickly. It's really valuable for maintaining smooth communication and compliance with my team. Review collected by and hosted on G2.com.

Sometimes I get duplicate correspondences about accounts that have already been flagged to me. Getting an email request for something that was already requested in a duplicate thread the day before is annoying. Review collected by and hosted on G2.com.

Fully automated process, the support team is very responsive. Review collected by and hosted on G2.com.

The number 1 problem is the 'audit' process and understanding what's going on and why something failed an audit(this is not unique to Trolley). Also, occasionally their 'banking partners' need more information on top of what we provided to Trolley. Account team seems very small, they seem overwhelmed and we don't have a regular cadence with them. Reporting is very limited as well. Review collected by and hosted on G2.com.

What used to take hours, sending bank transfers, Wise payments, PayPal payments, now takes minutes/seconds using Trolley to send payments out to our online piano teachers worldwide. The problems we had previously with paying teachers in a wide range of countries are solved through the platform. Review collected by and hosted on G2.com.

The PayPal integration was not as seamless as we had first hoped. The compliance element, although valuable, occasionally seems to go a bit overboard, and recipients that we had been paying without issue for months are occasionally flagged and blocked. Review collected by and hosted on G2.com.

I like that it is easy and convenient to collect payment information. Customer service is responsive, Review collected by and hosted on G2.com.

I dislike the PayPal integration. It went well for months then suddenly stopped working and Trolley was not able to support as much as we would have liked. We eventually had to suspend this payout method. Review collected by and hosted on G2.com.

We use a trolley for some of our payout to cleaners, and it's fantastic. The flexibility of payout is excellent. We are considering using them for all global payouts. 10/10 so far 🙌 Review collected by and hosted on G2.com.

Non so far - love working with the team. Review collected by and hosted on G2.com.

you can connect any bank, support a large number of currencies, payments are processed quickly Review collected by and hosted on G2.com.

The exchange rate is often very poor - sometimes the loss can be up to $200. This is very unpleasant. Review collected by and hosted on G2.com.

UI is amazing with everything in detail, customers are directed to right screens when they needs support via the chat option that is available, with such behaviour this brings in confidence on a payments platform that our money is safe. Review collected by and hosted on G2.com.

Customer support can be better for handling situations that require immediate attention as there is money involved most of the times a quick response team needs to be in place to help customers get notified of all engagements/ changes going behind the curtain Review collected by and hosted on G2.com.

The interface is very nice and overally is a good and simple platform. The fact that we have onboarded people within our finance team and Trolley is an easy to use platform makes it very easy for our team! Review collected by and hosted on G2.com.

I think what we struggle the most is the rejected payments. Dealing with bounced/rejected payments is a bit of a pain as you have to go back and forth with the individual of the account + Trolley. Also the inability to download proof of payments and having to contact Trolley for that is also very annoying. Currently we are facing issues with Indian banks on Trolley which is creating problems as we have a lot of indian residents that we need to pay to... Review collected by and hosted on G2.com.