Trolley Reviews & Product Details

I’ve been working with Trolley for almost four years now, and it’s been a very reliable platform. I also want to give a shout-out to their Support team: I’ve reached out countless times for a wide range of reasons, and I’ve always received effective, helpful assistance. Review collected by and hosted on G2.com.

“Dislike” is a very strong word. That said, there are definitely some areas for improvement, as with any business. Review collected by and hosted on G2.com.

Trolley has a user-friendly interface that's easy to navigate. It simplifies global payouts and provides payment tracker, making it easier to track transfers and support recipients. Review collected by and hosted on G2.com.

Response times can be slow at times due to fixed business hours despite supporting a global customer base. Additionally, foreign exchange rates are often higher than expected, and there is limited payment status visibility—notifications are only sent for returned payments, while successful payments do not generate an automatic notification. Review collected by and hosted on G2.com.

Issuing payments via Trolley is very easy, and tracking those payments is just as straightforward. The ability to export payment information for analysis is key for us, and the user interface is simple and easy to navigate.

Trolley also makes it easy to capture and track recipient W9 forms. Issuing annual 1099s is extremely easy as well, and it’s one of my favorite features of Trolley.

Overall, I’ve been very happy with Trolley’s pay and tax capabilities. Review collected by and hosted on G2.com.

Our account rep was eliminated at the end of 2025 and has not been replaced. Since then, we’ve seen a noticeable decline in the level of customer service provided by Trolley’s team. The online chatbots are extremely basic, and once we’re referred to their live support desk, it can take 1–2 days (and occasionally longer) to receive an answer. The support we receive now is frustrating, at best.

If Trolley’s plan is to replace most account reps with an AI bot, they need to invest much more in training it so it’s actually helpful. While the payment and tax functionality remains great, the level of service we’ve received this year has been highly frustrating. We also recently added two submerchant accounts, and the compliance process was painful and onerous, at best. I don't understand what their endgame is by providing decreased levels of service to existing customers. Review collected by and hosted on G2.com.

the payment platform is well organized. Adding recipients, making payments, and checking tax status/reporting is very simple. Its easy to learn how to use the platform. Review collected by and hosted on G2.com.

The customer service is slow. It can take days to get a problem resolved which does not work well with our recipients where payments are concerned. When i click the help bubble, a chat bot is readily available to provide a faq sheet with answers to specific questions. Having quicker access to a customer service rep who can answer payment processing related questions is preferable. Review collected by and hosted on G2.com.

A good way for customers to add their details and receive the money. It ensures customers stay in control when adding their bank account details. Review collected by and hosted on G2.com.

It would be helpful if Trolley showed more detail for each deposit—such as who it came from—instead of only listing it as a deposit. Review collected by and hosted on G2.com.

The ability to send payments globally with ease has been a huge plus — it simplifies what would otherwise be a complex cross-border payment process. Review collected by and hosted on G2.com.

Response times from the support team can sometimes be slow, which can be challenging when dealing with time-sensitive transactions. Review collected by and hosted on G2.com.

Being able to send payments to our customers all around the world with minimal cost and an easy to use UX and also obtain our customers details via easy to use onboarding processes. Review collected by and hosted on G2.com.

We like Trolley. The only downside we see on occasion is obtaining payment confirmations for our customers or traces. However we appreciate that they are 'in the middle' and so do need to wait on partners for that info. Review collected by and hosted on G2.com.

I appreciate Trolley for its speed in sending payments to many people across multiple countries. It really makes getting money to people around the globe a simple process. Trolley's consistency is another highlight, along with how easily it integrated with our internal systems and ERP to handle the data and facilitate payments. Review collected by and hosted on G2.com.

I think it's the data checks, those could be done prior to the payments itself to avoid delays to the recipients. A process that checks the recipient's data such as address before a payment is sent. The initial setup took a while to understand, but nothing major. Review collected by and hosted on G2.com.

Trolley easily allows us to pay our influencers and manage all tax forms in one place. Influencer can also onboard themselves so we don't need to touch their sensitive financial documents. Review collected by and hosted on G2.com.

We've encountered some back-end issues for our use case with payments not syncing properly with Trolley. Review collected by and hosted on G2.com.

1099 tax filing. It makes the filing process very simple. Review collected by and hosted on G2.com.

DAC7 filing, as this is more manual. I would like to see this process similar to the 1099 filing process. Review collected by and hosted on G2.com.