TOPdesk Reviews & Product Details

TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team. With over 25 years of experience, 4,500+ customers worldwide and offices in 11 countries, TOPdesk is continually expanding and imparting knowledge and expertise globally, while remaining loyal to its customer focused values.

Seller

TOPdesk

Discussions

TOPdesk Community

Languages Supported

Danish, German, English, Finnish, French, Hungarian, Italian, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish

Solution Type

All-in-One

Overview by

Andi Litwin

Pricing

Pricing provided by TOPdesk.

Basic

€61.00

Per User Per Month

Essential

Custom Quote Available

View More Pricing Information

Top-Rated Alternatives

Freshservice

4.6/5(1,387)

ServiceNow IT Service Management

4.5/5(2,034)

Jira Service Management

4.3/5(1,013)

View All Alternatives

User Insights

Average based on 30 real user reviews.

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

TOPdesk Integrations

(53)

Integration information sourced from real user reviews.

Show More Integrations

TOPdesk Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is TOPdesk, and what problem is it built to solve?

TOPdesk provides service management software for organizations looking to improve customer support and service management operations. Its focus includes IT service management, facilities management, and other enterprise service processes.

What languages does TOPdesk support?

TOPdesk supports 12 languages, including Danish, Dutch, English, French, German, and others.

What company sizes and industries is TOPdesk the best fit for?

TOPdesk’s strongest fit signal is among mid-market and enterprise organizations. Education-related organizations and computer software companies also stand out among positively rated users.

Company size — Mid-market organizations (51–1,000 employees) and enterprise organizations (more than 1,000 employees).
Industries — Education-related organizations, including higher education and education management, and computer software.

What customer support options does TOPdesk provide, and how do users find the overall support experience?

TOPdesk provides 24/7 live-rep support, along with email/help desk and chat support. The support experience is often described as friendly, accessible, and helpful, with users valuing quick answers and timely resolutions; some have encountered slower responses in international locations.

What features or capabilities could make TOPdesk even more useful?

TOPdesk could be more useful with greater flexibility in its self-service tools and simpler ways to configure workflows and email notifications. Users also identify opportunities to strengthen connections with other tools and improve reporting integrations.

Make the self-service portal and form design more customizable and flexible.
Simplify configuration for workflow triggers, event criteria, and email notifications.
Expand integrations and reporting connectivity with external tools.

G2 reviews are authentic and verified.

Here's how.

Kimberly A.

Peer Advisor

Enterprise (> 1000 emp.)

9/8/2019

"A well-organized management system. It offers object management."

4.5/5

What do you like best about TOPdesk?

It is an amazing tool in getting information about the customers very rapidly. It addresses the reports, incidents, issues, and replies to the questions very quickly. It offers object management, incident management, and operations management very efficiently. It is well-organized and easy to use. The dashboard displays the information of calls at a single glimpse. Moreover, there are multiple reports present to help you know yourself what do you want to know from the data. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

The installation process of TOPdesk is a little bit complicated. The initial setup curve is high, so prior knowledge is essential for a better understanding. It has no integration with other tools such as report manager and power BI. It does not offer email notifications for the incidents in the organization. You cannot get a transfer of your own incidents when using SSP. Sometimes the interface creates confusion when using. Review collected by and hosted on G2.com.

Recommendations to others considering TOPdesk:

TOPdesk has a feature called appointment planning board that plans and manages the appointments. Highly recommended. Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

TOPdesk is an appropriate tool for any IT company, department or organization that works on a ticket-based setup and is well-suited for organizations that track the work based on tickets. It has outstanding management and tracking of workload. TOPdesk has a feature called appointment planning board that plans and manages the appointments and allows the managers to have access to these planned appointments of the workers. Review collected by and hosted on G2.com.

Rodolfo Z.

Especialista em TI

Mid-Market (51-1000 emp.)

8/21/2019

"TOPdesk has made our support team's day to day work much more productive"

4/5

What do you like best about TOPdesk?

I will mention two points of TOPdesk that deserve positive highlight, the first is the self service portal, it is great and helps to eliminate a lot of doubts from our customers, thus avoiding overloading our support staff who can then focus more on customers with problems. Another highlight that I highlight in TOPdesk is its constant upgrades showing that the responsible team is engaged and looking for constant improvements. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

The creation of permissions is somewhat limited, it would be interesting if TOPdesk gives the administrator more control and their ability to configure what different types of users may or may not see in the interface, as well as access them. Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

TOPdesk has arrived at our company with the mission of streamlining and automating all our customer support procedures. Managing our service tickets has become much simpler with TOPdesk, the self service portal it provides is great and has helped to eliminate simpler questions for our customers by avoiding overloading our support team. The truth is that TOPdesk has made our support team's day to day work much more productive, efficient and organized. Review collected by and hosted on G2.com.

Juliano N.

Representante de atendimento ao cliente

Mid-Market (51-1000 emp.)

8/12/2019

"TOP support for your customers with TOPdesk"

4/5

What do you like best about TOPdesk?

The self-service portal that TOPdesk provides is its strong point, with the appropriate settings and adjustments to your site it will be an amazing help tool for your customers helping to answer their questions and often eliminating the need for a contact from him. directly with an employee who can focus on a customer who has a "more serious" problem Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

I had a few issues with the event configuration tool, although it is efficient as it is also a bit tricky mainly to configure certain event criteria, a little more intuitiveness in this feature would do TOPdesk very well. Review collected by and hosted on G2.com.

Recommendations to others considering TOPdesk:

TOPdesk is suitable for all companies that aims to improve support and customer relationship work, it offers quality service for a fair market price, you will still have the profit of saving time from your support operations that They have become much healthier thanks to TOPdesk, not to mention the benefits of giving your customer due attention and keeping them more satisfied thanks to the attention you will give them with the help of TOPdesk. Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

TOPdesk has been implemented in our company with the goal of improving the connection between our support team and our company's customers. With TOPdesk our customers can quickly report incidents, problems with some product or even get more technical questions before making a call. a purchase. Summarizing TOPdesk has enhanced our entire relationship with our customers. Review collected by and hosted on G2.com.

Mauro L P.

Docente de Postgrado

Mid-Market (51-1000 emp.)

7/22/2019

"Topdesk your perfect organizational ally."

4.5/5

What do you like best about TOPdesk?

Topdesk has allowed our organization to be more efficient, with the support provided to the service table; reducing the saturation of workloads. In addition, its easy manipulation has allowed us to include new operators in short periods of time. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

The functionality of Topdesk have filled organizational expectations; however, information is lost in the mail messages. The rest is excellent Review collected by and hosted on G2.com.

Recommendations to others considering TOPdesk:

Since using Topdesk in our workplace, organizational management has improved significantly Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

We obtained a necessary ally with Topdesk. We were able to integrate the processes of different departments of the organization into an effective system. Its positive impact has been evidenced. Topdesk truly reduces workloads Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

8/27/2019

"Complicated but worth it"

3.5/5

What do you like best about TOPdesk?

TOPDesk enables to smoothly run cases through different layers of the organization. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

As always with software that has so many options, it can be quite difficult to get the hang of it. This also depends on how you use it though. Review collected by and hosted on G2.com.

Recommendations to others considering TOPdesk:

Take your time to get used to it. It's overwhelming at first, but less complicated than you might think. Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

As a service desk employee, it's very helpful to use TOPDesk to run cases through different layers of the organization. Review collected by and hosted on G2.com.

Melany O.

Environmental specialist I

Mid-Market (51-1000 emp.)

2/27/2019

"My review of Topdesk a great app!"

5/5

What do you like best about TOPdesk?

Very user friendly especially when using it for IT calls. Also very easy to navigate while using it for register IT related incidents. Another thing I really like is how easy accessible and nice the topdesk staff is they are always very friendly and precise while handling calls. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

I really cannot think of anything that I miss or would like to improve on Topdesk Every update or new version gets better and better. Making it very easy to navigate which is a plus. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

8/29/2019

"Nice and highly configurable ticketingsystem"

4.5/5

What do you like best about TOPdesk?

I use TOPdesk for all kinds of stuff, but most of times for the automation purposes. We can send an e-mail to TOPdesk in one click, make it import, convert into a ticket, register it to the SLA and inform the customer that it has been registred. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

It's more or less pushed to the SaaS-instance. Review collected by and hosted on G2.com.

laura a.

desarrollador web, programador de software para empresas en bumeran.com

Graphic Design

Small-Business (50 or fewer emp.)

2/27/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"wonderful company"

4.5/5

What do you like best about TOPdesk?

i like you self -service portal is also easy for users and also saves a lot of time Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

the configuration can sometimes be a bit difficult Review collected by and hosted on G2.com.

Verified User in Computer Software

Enterprise (> 1000 emp.)

2/20/2019

"Cannot go wrong with this"

4/5

What do you like best about TOPdesk?

The way you can log ticketz is great. The amount of detail that can be added. You can add attachements, invisible notes and public notes. Another useful feature is you register your time again a ticket Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

I havent found anything that I dislike about this software yet. Review collected by and hosted on G2.com.

Verified User in Banking

Mid-Market (51-1000 emp.)

7/24/2018

"Relatively new user, but very pleased so far."

4/5

What do you like best about TOPdesk?

I like the layout of the topdesk product. It is easy to find links that may help you solve the issue before submitting a ticket and it is cleaner than our past products when it comes to look and feel. I love being able to track the submitted tickets, as well. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

I haven’t found anything that I have disliked about this software yet. Review collected by and hosted on G2.com.