TOPdesk Reviews & Product Details

TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team. With over 25 years of experience, 4,500+ customers worldwide and offices in 11 countries, TOPdesk is continually expanding and imparting knowledge and expertise globally, while remaining loyal to its customer focused values.

Seller

TOPdesk

Discussions

TOPdesk Community

Languages Supported

Danish, German, English, French, Hungarian, Italian, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish

Product Description

TOPdesk makes ITIL-based service management software for IT, Facilities Management, and eHRM help desks.

Overview by

Andi Litwin

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

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TOPdesk Media

If you’re in charge of one or multiple departments, you are constantly challenged with delivering great services and reducing costs – and you need the numbers to prove it. TOPdesk’s Dashboard makes it easy to visualize the performance of your department. It offers one clear overview of your key m...

TOPdesk’s Self-Service Portal is a knowledge base, web shop and customer portal in one. It’s a place where your customers quickly find what they need, when they need it – without your help. And above all: it reduces the repetitive calls to your service desk, giving you time for the work you truly...

Knowledge is power, but it’s also the key to efficiency. TOPdesk’s IT Asset Management software and CMDB lets you register and keep track of all your assets in one overview. See which objects your organization has, who is using them, how they’re related, and when they need replacing. Having one c...

With so many questions for your IT department, managing your information is essential. TOPdesk's Incident Management system lets you easily register all incoming tickets. Simply open an Incident card, enter the most important details, and save. Is the incident resolved? Your customers are notifie...

IT departments are often tasked with implementing changes. This could be as simple as replacing a PC, or as extensive as introducing an entirely new tool. Whatever the complexity of the task, IT Change Management software makes it easy to plan your entire workflow – from request to evaluation.

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Rodolfo Z.

Especialista em TI

Mid-Market (51-1000 emp.)

8/21/2019

"TOPdesk has made our support team's day to day work much more productive"

4/5

What do you like best about TOPdesk?

I will mention two points of TOPdesk that deserve positive highlight, the first is the self service portal, it is great and helps to eliminate a lot of doubts from our customers, thus avoiding overloading our support staff who can then focus more on customers with problems. Another highlight that I highlight in TOPdesk is its constant upgrades showing that the responsible team is engaged and looking for constant improvements. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

The creation of permissions is somewhat limited, it would be interesting if TOPdesk gives the administrator more control and their ability to configure what different types of users may or may not see in the interface, as well as access them. Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

TOPdesk has arrived at our company with the mission of streamlining and automating all our customer support procedures. Managing our service tickes has become much simpler with TOPdesk, the self service portal it provides is great and has helped to eliminate simpler questions for our customers by avoiding overloading our support team. The truth is that TOPdesk has made our support team's day to day work much more productive, efficient and organized. Review collected by and hosted on G2.com.

Juliano N.

Representante de atendimento ao cliente

Mid-Market (51-1000 emp.)

8/12/2019

" TOP support for your customers with TOPdesk"

4/5

What do you like best about TOPdesk?

The self-service portal that TOPdesk provides is its strong point, with the appropriate settings and adjustments to your site it will be an amazing help tool for your customers helping to answer their questions and often eliminating the need for a contact from him. directly with an employee who can focus on a customer who has a "more serious" problem Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

I had a few issues with the event configuration tool, although it is efficient as it is also a bit tricky mainly to configure certain event criteria, a little more intuitiveness in this feature would do TOPdesk very well. Review collected by and hosted on G2.com.

Recommendations to others considering TOPdesk:

TOPdesk is suitable for all companies that aims to improve support and customer relationship work, it offers quality service for a fair market price, you will still have the profit of saving time from your support operations that They have become much healthier thanks to TOPdesk, not to mention the benefits of giving your customer due attention and keeping them more satisfied thanks to the attention you will give them with the help of TOPdesk. Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

TOPdesk has been implemented in our company with the goal of improving the connection between our support team and our company's customers. With TOPdesk our customers can quickly report incidents, problems with some product or even get more technical questions before making a call. a purchase. Summarizing TOPdesk has enhanced our entire relationship with our customers. Review collected by and hosted on G2.com.

Mauro L P.

Docente de Postgrado

Mid-Market (51-1000 emp.)

7/22/2019

"Topdesk your perfect organizational ally."

4.5/5

What do you like best about TOPdesk?

Topdesk has allowed our organization to be more efficient, with the support provided to the service table; reducing the saturation of workloads.

In addition, its easy manipulation has allowed us to include new operators in short periods of time. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

The functionality of Topdesk have filled organizational expectations; however, information is lost in the mail messages. The rest is excellent Review collected by and hosted on G2.com.

Recommendations to others considering TOPdesk:

Since using Topdesk in our workplace, organizational management has improved significantly Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

We obtained a necessary ally with Topdesk. We were able to integrate the processes of different departments of the organization into an effective system.

Its positive impact has been evidenced. Topdesk truly reduces workloads Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

8/27/2019

"Complicated but worth it"

3.5/5

What do you like best about TOPdesk?

TOPDesk enables to smoothly run cases trough different layers of the organisation. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

As always with software that has so many options, it can be quite difficult to get the hang of it. This also depends on how you use it though. Review collected by and hosted on G2.com.

Recommendations to others considering TOPdesk:

Take your time to get used to it. It's overwelming at first, but less complicated than you might think. Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

As service desk employee, it's very helpful to use TOPDesk to run cases trough different layers of the organisation. Review collected by and hosted on G2.com.

Melany O.

Environmental specialist I

Mid-Market (51-1000 emp.)

2/27/2019

"My review of Topdesk a great app! "

5/5

What do you like best about TOPdesk?

Very user friendly especially when using it for IT calls. Also very easy to navigate while using it for register IT related incidents. Another thing I really like is how easy accessible and nice the topdesk staff is they are always very friendly and precise while handling calls. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

I really cannot think of anything that I miss or would like to improve on Topdesk Every update or new version gets better and better. Making it very easy to navigate which is a plus. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

8/29/2019

"Nice and highly configurable ticketingsystem"

4.5/5

What do you like best about TOPdesk?

I use TOPdesk for all kinds of stuff, but most of times for the automation purposes. We can send an e-mail to TOPdesk in one click, make it import, convert into a ticket, register it to the SLA and inform the customer that it has been registred. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

It's more or less pushed to the SaaS-instance. Review collected by and hosted on G2.com.

laura a.

desarrollador web, programador de software para empresas en bumeran.com

Graphic Design

Small-Business (50 or fewer emp.)

2/27/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"wonderful company "

4.5/5

What do you like best about TOPdesk?

i like you self -service portal is also easy for users and also saves a lot of time Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

the configuration can sometimes be a bit difficult Review collected by and hosted on G2.com.

Verified User in Computer Software

Enterprise (> 1000 emp.)

2/20/2019

"Cannot go wrong with this"

4/5

What do you like best about TOPdesk?

The way you can log ticketz is great. The amount of detail that can be added. You can add attachements, invisible notes and public notes. Another useful feature is you register your time again a ticket Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

I havent found anything that I dislike about this software yet. Review collected by and hosted on G2.com.

Verified User in Banking

Mid-Market (51-1000 emp.)

7/24/2018

"Relatively new user, but very pleased so far. "

4/5

What do you like best about TOPdesk?

I like the layout of the topdesk product. It is easy to find links that may help you solve the issue before submitting a ticket and it is cleaner than our past products when it comes to look and feel. I love being able to track the submitted tickets, as well. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

I haven’t found anything that I have disliked about this software yet. Review collected by and hosted on G2.com.