Link copied to clipboard # ServiceNow IT Service Management vs TOPdesk Comparison - What are their main differences? Share [ Export ](/compare/servicenow-it-service-management/topdesk/export.csv) ServiceNow IT Service...TOPdesk[+ Add Product](#) Reviews **ServiceNow IT Service Management** [ 4.5/5(2,001) ](https://www.g2.com/products/servicenow-it-service-management/reviews#reviews) **TOPdesk** [ 4.1/5(30) ](https://www.g2.com/products/topdesk/reviews#reviews) Pricing **ServiceNow IT Service Management** No pricing available **TOPdesk** Free Trial No pricing available **Pricing Insights** from reviews Time to Implement **ServiceNow IT Service Management** 5 months Based on 20 responses **TOPdesk** Not enough reviews yet Return on Investment **ServiceNow IT Service Management** 13 months Based on 18 responses **TOPdesk** Not enough reviews yet Perceived Cost **ServiceNow IT Service Management** $$$$$ **TOPdesk** $$$$$ Average Discount **ServiceNow IT Service Management** 15% **TOPdesk** Not enough reviews yet ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") ![TOPdesk](https://images.g2crowd.com/uploads/product/hd_favicon/363110323a1c7774436549f55e8722c1/topdesk.svg "TOPdesk") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. Pros & Cons **ServiceNow IT Service Management** [ Ease of Use (168) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1546751&qs=pros-and-cons#reviews)[ Incident Management (112) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1549440&qs=pros-and-cons#reviews)[ Learning Curve (72) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1548368&qs=pros-and-cons#reviews)[ Expensive (60) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1547869&qs=pros-and-cons#reviews) **TOPdesk** [ Features (2) ](https://www.g2.com/products/topdesk/reviews?filters%5Bsentiment_snippet%5D=1951093&qs=pros-and-cons#reviews)[ Asset Management (1) ](https://www.g2.com/products/topdesk/reviews?filters%5Bsentiment_snippet%5D=2349008&qs=pros-and-cons#reviews)[ Ticketing Issues (2) ](https://www.g2.com/products/topdesk/reviews?filters%5Bsentiment_snippet%5D=1951098&qs=pros-and-cons#reviews)[ Access Control (1) ](https://www.g2.com/products/topdesk/reviews?filters%5Bsentiment_snippet%5D=1951091&qs=pros-and-cons#reviews) Integrations **ServiceNow IT Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd2b351740dc3fc7b599e9bff74168d3/accreditation-manager.png "Product Avatar Image") Accreditation Manager ](https://www.g2.com/products/accreditation-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image") ActiveDirectory Domain... ](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3ecdf4b29d13e918625a439cb01a06b2/aria-aria.png "Product Avatar Image") Aria ](https://www.g2.com/products/aria-aria/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/aws-cloud-development-kit-aws-cdk.png "Product Avatar Image") AWS Cloud Development Kit... ](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)[ View all ](https://www.g2.com/products/servicenow-it-service-management/integrations) **TOPdesk** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX ](https://www.g2.com/products/ringex/reviews)[ View all ](https://www.g2.com/products/topdesk/integrations) Screenshots **ServiceNow IT Service Management** ![ServiceNow IT Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1738738/servicenow-l1-service-desk-ai-specialist.png) **TOPdesk** ![TOPdesk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/75940/Original-size-PNG-Dashboard.png) Ratings Meets Requirements **ServiceNow IT Service Management** 8.9 8.9939 **TOPdesk** 8.5 8.524 Ease of Use **ServiceNow IT Service Management** 8.6 8.61,455 **TOPdesk** 8.0 8.023 Ease of Setup **ServiceNow IT Service Management** 8.2 8.2791 **TOPdesk** 7.3 7.35 Ease of Admin **ServiceNow IT Service Management** 8.6 8.6349 **TOPdesk** Not enough data Quality of Support **ServiceNow IT Service Management** 8.6 8.61,064 **TOPdesk** 8.8 8.820 Has the product been a good partner in doing business? **ServiceNow IT Service Management** 8.8 8.8344 **TOPdesk** 8.3 8.35 Product Direction (% positive) **ServiceNow IT Service Management** 8.9 8.9935 **TOPdesk** 9.5 9.524 Features IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);) 8.8 761 8.5 11 Administration Change Management 9.2(won by 0.4) 353 | Verified 8.8 10 | Verified Asset Management 8.8(won by 0.5) 265 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 10 | Verified Reports & Analytics 8.9(won by 0.1) 335 | Verified 8.8 10 | Verified Task Management 9.2(won by default) 6 Not enough data Service Request Management 9.9(won by default) 18 Not enough data Configuration Management 8.3(won by default) 6 Not enough data Ticket Management 9.4(won by default) 26 Not enough data Workflow Management 8.5(won by default) 17 Not enough data Problem Management 10.0(won by default) 11 Not enough data Incident Management 9.8(won by default) 25 Not enough data IT Asset Management Not enough data Not enough data Knowledge Management Not enough data Not enough data Project Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Release Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Capacity Management Not enough data Not enough data Availability Management Not enough data Not enough data Inventory Management Not enough data Not enough data Service Desk Help Desk 9.4(won by 0.6) 416 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.8 10 | Verified Incident Reports 9.3(won by 1.0) 333 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 10 | Verified Process Workflow 9.1(won by 0.9) 384 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 10 | Verified Customizable Reports Not enough data Not enough data Management Reporting 9.0(won by 0.7) 333 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 10 | Verified Administration Console 8.6 249 | Verified 8.7(won by 0.1) 9 | Verified Access Management 8.8(won by 0.3) 245 | Verified 8.5 10 | Verified Asset Management 8.9(won by 0.6) 246 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 10 | Verified Policy Dictation 8.4 224 8.5(won by 0.1) 9 | Verified Real-Time Reporting Not enough data Not enough data Functionality Ticketing System 9.5(won by 0.5) 437 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 9.0 10 | Verified Performance Logging 8.7(won by 0.7) 229 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 9 Alerting 8.7 236 | Verified 8.8(won by 0.1) 10 | Verified Automation 9.1(won by 0.6) 367 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.5 10 | Verified Agentic AI - IT Service Management (ITSM) Tools Autonomous Task Execution 7.6(won by default) 56 Not enough data Multi-step Planning 7.6(won by default) 48 Not enough data Cross-system Integration 8.8(won by default) 144 Not enough data Adaptive Learning 7.5(won by default) 47 Not enough data Natural Language Interaction 7.5(won by default) 51 Not enough data Proactive Assistance 7.3(won by default) 51 Not enough data Decision Making 7.7(won by default) 52 Not enough data Third-Party Integrations 7.8(won by default) 6 Not enough data Resource Allocation & Planning Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Activity Dashboard 10.0(won by default) 5 Not enough data Collaboration Tools 10.0(won by default) 6 Not enough data Prioritization Not enough data Not enough data Service History Not enough data Not enough data Client Portal Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Service Catalog Not enough data Not enough data Real-Time Notifications Not enough data Not enough data SSL Security Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Customizable Branding Not enough data Not enough data Customizable Templates Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Automated Routing Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Fields Not enough data Not enough data Activity Tracking Not enough data Not enough data Search Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Dashboard Creation Not enough data Not enough data Remote Access & Monitoring Not enough data Not enough data Asset Tracking Not enough data Not enough data Chat/Messaging Not enough data Not enough data Approval Process Control Not enough data Not enough data Audit Trail Not enough data Not enough data Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 8.5 424 8.5 23 Incident Management Automate Ticket Routing 9.1(won by 0.3) 334 8.8 19 Ticket Prioritization 9.0(won by 0.6) 329 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 20 Ticket Notifications 9.1(tied score) 336 9.1(tied score) 19 Knowledge Base 8.8(won by 0.2) 322 8.6 18 Knowledge Base/Ticket Integration 8.8(won by 0.7) 307 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 18 Real-Time Notifications Not enough data Not enough data Reporting Dashboards 8.8(won by 0.6) 331 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 19 Time Tracking 8.8(won by 0.4) 292 8.4 19 Surveys 8.5(won by 0.2) 179 8.3 17 Activity Tracking Not enough data Not enough data Access & Usability Mobile 8.0 240 8.6(won by 0.6) 15 (There is a greater than 0.5 difference between this product's rating and its competitors) Self Service 8.8(tied score) 308 8.8(tied score) 18 Active Directory 8.5 263 8.8(won by 0.3) 16 Multi-Channel Access 8.8(won by 0.8) 167 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 16 Mobile Access Not enough data Not enough data Agentic AI - Service Desk Autonomous Task Execution 8.2(won by default) 24 Not enough data Multi-step Planning 8.2(won by default) 22 Not enough data Cross-system Integration 8.7(won by default) 33 Not enough data Adaptive Learning 8.0(won by default) 20 Not enough data Natural Language Interaction 8.4(won by default) 18 Not enough data Proactive Assistance 7.8(won by default) 20 Not enough data Decision Making 7.9(won by default) 20 Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Project Management Not enough data Not enough data Procurement Management Not enough data Not enough data CMDB Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data IT Risk Management Not enough data Not enough data Service Catalog Not enough data Not enough data Inventory Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Change Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Task Management Not enough data Not enough data Email Templates Not enough data Not enough data Benchmarking Not enough data Not enough data Localization Automation Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Support Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Release & Deployment Not enough data Not enough data Email Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Analytics Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Configuration Management Not enough data Not enough data API Not enough data Not enough data IT Asset Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Live Chat Not enough data Not enough data Customizable Reports Not enough data Not enough data Incident Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Customizable Branding Not enough data Not enough data Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);) 8.3 323 Not enough data Monitoring Constant Monitoring 8.9(won by default) 227 | Verified Not enough data Timely Alerts 9.1(won by default) 245 | Verified Not enough data TIcket Accuracy 9.1(won by default) 249 | Verified Not enough data AI Monitoring 7.7(won by default) 33 Not enough data Mobile Alerts Not enough data Not enough data Email Alerts Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Management Tools Ticket Assignment 9.2(won by default) 254 | Verified Not enough data Standardization 9.1(won by default) 253 Not enough data Lifecycle Visualization 8.7(won by default) 237 | Verified Not enough data Generative AI AI Text Generation 8.3(won by default) 108 Not enough data AI Text Summarization 8.3(won by default) 126 Not enough data Generative AI Not enough data Not enough data Agentic AI - Incident Management Autonomous Task Execution 7.3(won by default) 27 Not enough data Multi-step Planning 7.4(won by default) 28 Not enough data Cross-system Integration 8.0(won by default) 34 Not enough data Adaptive Learning 7.6(won by default) 28 Not enough data Natural Language Interaction 7.8(won by default) 27 Not enough data Proactive Assistance 7.9(won by default) 30 Not enough data Decision Making 7.9(won by default) 30 Not enough data Third-Party Integrations Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Alerts/Notifications Not enough data Not enough data Forms Management Not enough data Not enough data Safety Incident Management Not enough data Not enough data Compliance Management Not enough data Not enough data OSHA Compliance Not enough data Not enough data Task Management Not enough data Not enough data Single Sign On Not enough data Not enough data AI Copilot Not enough data Not enough data Disaster Recovery Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Activity Dashboard Not enough data Not enough data Issue Management Not enough data Not enough data Communications Management Not enough data Not enough data Audit Trail Not enough data Not enough data IT Incident Management Not enough data Not enough data Audit Management Not enough data Not enough data Event Logs Not enough data Not enough data Risk Analysis Not enough data Not enough data Workflow Management Not enough data Not enough data Risk Assessment Not enough data Not enough data Incident Reporting Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Reminders Not enough data Not enough data On Call Scheduling Not enough data Not enough data Investigation Management Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Status Tracking Not enough data Not enough data Show 1 feature category with incomplete data Configuration Management[Hide 83 FeaturesShow 83 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Widgets Not enough data Not enough data Impact Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Self Service Portal Not enough data Not enough data License Management Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Task Management Not enough data Not enough data Request Assignment Not enough data Not enough data Help Desk Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data SSL Security Not enough data Not enough data IT Asset Tracking Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Single Sign On Not enough data Not enough data Data Mapping Not enough data Not enough data Client Portal Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Incident Management Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Prioritization Not enough data Not enough data Generative AI Not enough data Not enough data Performance Monitoring Not enough data Not enough data Email Management Not enough data Not enough data Active Directory Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Collaboration Tools Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Inventory Management Not enough data Not enough data Data Import/Export Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Drag & Drop Not enough data Not enough data Activity Tracking Not enough data Not enough data AI Copilot Not enough data Not enough data Workflow Management Not enough data Not enough data Configuration Management Not enough data Not enough data Problem Management Not enough data Not enough data Configurable Workflow Not enough data Not enough data IT Asset Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Change Management Not enough data Not enough data Device Auto Discovery Not enough data Not enough data Customizable Reports Not enough data Not enough data Contract/License Management Not enough data Not enough data Relationship Mapping Not enough data Not enough data Customizable Fields Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data Data Aggregation and Publishing Not enough data Not enough data Cost Tracking Not enough data Not enough data Template Management Not enough data Not enough data Lifecycle Management Not enough data Not enough data Historical Reporting Not enough data Not enough data Monitoring Not enough data Not enough data Configuration Automation Not enough data Not enough data Customizable Templates Not enough data Not enough data Search/Filter Not enough data Not enough data File Management Not enough data Not enough data Status Tracking Not enough data Not enough data Patch Management Not enough data Not enough data Document Management Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Version Control Not enough data Not enough data Task Progress Tracking Not enough data Not enough data IT Cost Management Not enough data Not enough data Archiving & Retention Not enough data Not enough data Scheduling Not enough data Not enough data Reporting/Analytics Not enough data Not enough data User Management Not enough data Not enough data Policy Management Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Audit Trail Not enough data Not enough data Business Process Automation Not enough data Not enough data Sarbanes-Oxley Compliance Not enough data Not enough data Task Scheduling Not enough data Not enough data User Insights Reviewers' Company Size [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management Small-Business(50 or fewer emp.) 5.9% Mid-Market(51-1000 emp.) 21.3% Enterprise(\> 1000 emp.) 72.8% [![TOPdesk](https://images.g2crowd.com/uploads/product/hd_favicon/363110323a1c7774436549f55e8722c1/topdesk.svg "TOPdesk")](https://www.g2.com/products/topdesk/reviews) TOPdesk Small-Business(50 or fewer emp.) 14.3% Mid-Market(51-1000 emp.) 46.4% Enterprise(\> 1000 emp.) 39.3% Small-Business (50 or fewer emp.) 5.9% 14.3% Mid-Market (51-1000 emp.) 21.3% 46.4% Enterprise (\> 1000 emp.) 72.8% 39.3% Reviewers' Industry [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management Information Technology and Services 24.1% Hospital & Health Care 7.2% Computer Software 6.8% Financial Services 6.0% Computer & Network Security 3.6% Other 52.3% [![TOPdesk](https://images.g2crowd.com/uploads/product/hd_favicon/363110323a1c7774436549f55e8722c1/topdesk.svg "TOPdesk")](https://www.g2.com/products/topdesk/reviews) TOPdesk Computer Software 10.7% Retail 7.1% Primary/Secondary Education 7.1% Higher Education 7.1% Consumer Goods 7.1% Other 60.7% FAQs ## ServiceNow IT Service... vs TOPdesk FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between TOPdesk vs ServiceNow IT Service...? ServiceNow IT Service Management stands out for its higher G2 rating, larger review volume, and stronger reviewer-cited strengths in features and collaboration compared to TOPdesk. | [TOPdesk](https://www.g2.com/products/topdesk/reviews) | [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | | --- | --- | | 4.1/5 (30 reviews) | 4.5/5 (1953 reviews) | | Mid-Market | Enterprise | | 7.3 | 8.2 | | 8.8 | 8.6 | | Features | Ease of Use | ### How do the pricing models of TOPdesk and ServiceNow IT Service... compare? ServiceNow IT Service Management is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to TOPdesk. - **TOPdesk:** In recent reviews, several reviewers mention that extra modules incur additional costs and that the platform may not always satisfy all organizational needs without further investment. - **ServiceNow IT Service Management:** Reviewers highlight that pricing and ROI are easier to justify due to automation reducing manual effort, though some note the license price is high for advanced features. ### What are the best alternatives to TOPdesk and ServiceNow IT Service...? The top 3 alternatives to TOPdesk and ServiceNow IT Service Management are Freshservice, Jira Service Management, and — if available — the next highest-ranked alternative. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [TOPdesk](https://www.g2.com/products/topdesk/reviews) | 4.1/5 (30 reviews) | Mid-Market | Extra modules cost more | Features | | [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | Pricing and ROI easier to justify with automation | Ease of Use | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | — | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | — | ### Which Service Desk features should I prioritize when comparing TOPdesk and ServiceNow IT Service...? Buyers comparing TOPdesk and ServiceNow IT Service Management should prioritize Dashboards, Automation, Integrations, Reporting, and Self-Service Portal features. - **Dashboards:** ServiceNow IT Service Management is frequently praised for its centralized dashboards and reporting, with 97 all-time feature mentions, while TOPdesk reviewers highlight dashboard visibility in recent reviews. - **Automation:** ServiceNow IT Service Management has 97 all-time feature mentions for automation, and reviewers note automation as a strength for TOPdesk as well. - **Integrations:** ServiceNow IT Service Management is cited for strong integrations, including 22 all-time mentions of Jira integration; TOPdesk is described as easy to integrate in recent reviews. - **Reporting:** Both products are mentioned for reporting capabilities, with ServiceNow IT Service Management reviewers highlighting reliable data and reporting tools, and TOPdesk reviewers noting report generation and customization. - **Self-Service Portal:** Both products are praised for self-service portals, with TOPdesk reviewers frequently citing it as a strong point for reducing ticket volume and improving customer experience. ### What are the pros and cons of TOPdesk vs ServiceNow IT Service...? ServiceNow IT Service Management's headline strength is its ease of use and robust feature set, while TOPdesk is recognized for its features and customer support. - **TOPdesk strengths:** Features (2 all-time mentions), asset management, automation, customer support, ease of use, easy integrations, intuitive interface, reporting, and ticket management. - **TOPdesk trade-offs:** Ticketing issues (2 all-time mentions), access control limitations, learning curve, and missing features. - **ServiceNow IT Service Management strengths:** Ease of use (168 all-time mentions), features (97 all-time mentions), collaboration (52 all-time mentions), team collaboration (30 all-time mentions), and frequent updates (10 all-time mentions). - **ServiceNow IT Service Management trade-offs:** Reviewers note complexity in setup and customization, a steep learning curve for new users, and higher licensing costs for advanced features. ### Is TOPdesk or ServiceNow IT Service... better for small businesses? TOPdesk is a better fit for small businesses, as its largest reviewer segment is Mid-Market, while ServiceNow IT Service Management is primarily used by Enterprise organizations. - **TOPdesk:** Mid-Market is the largest segment, and reviewers highlight its ease of use, straightforward configuration, and suitability for organizations seeking a clear and organized service desk solution. - **ServiceNow IT Service Management:** Enterprise is the largest segment, and reviewers note its scalability and robust features, but also mention a steeper learning curve and higher complexity, making it more suitable for larger organizations. ### Which Service Desk platform has better integrations? ServiceNow IT Service Management is favored for integrations, with reviewers citing a broader range of integration capabilities and specific third-party tool support. - **TOPdesk:** Recent reviews mention easy integrations, but no specific third-party tools are cited with significant frequency. - **ServiceNow IT Service Management:** Jira integration is cited in 22 all-time reviews, and reviewers frequently mention strong integrations with other enterprise applications. ### How do TOPdesk and ServiceNow IT Service... compare on customer support? TOPdesk and ServiceNow IT Service Management are rated nearly equally on Quality of Support, with TOPdesk at 8.8 and ServiceNow IT Service Management at 8.6, indicating parity. - **TOPdesk:** Reviewers consistently praise customer support, noting helpful guidance, timely responses, and positive experiences with support staff. - **ServiceNow IT Service Management:** Reviewers describe support as reliable and responsive, with several noting strong onboarding and ongoing assistance, though a few mention the need for specialized expertise for advanced issues. ### Which is easier to implement, TOPdesk or ServiceNow IT Service...? ServiceNow IT Service Management scores higher on Ease of Setup (8.2 vs. 7.3), indicating reviewers find it easier to implement than TOPdesk. - **TOPdesk:** Reviewers describe the setup as straightforward once familiar, but note that initial configuration and installation can be complex and may require time to master. - **ServiceNow IT Service Management:** Reviewers highlight easy initial setup, smooth onboarding, and a clear transition process, though some mention that advanced customization and configuration require more expertise. ### Which product has better Dashboards? ServiceNow IT Service Management is favored for Dashboards, with reviewers frequently citing its centralized dashboard and reporting capabilities. - **TOPdesk:** Reviewers mention dashboard visibility and reporting features, but with fewer all-time mentions compared to ServiceNow IT Service Management. - **ServiceNow IT Service Management:** Dashboards are a standout feature, with 97 all-time feature mentions and frequent praise for centralized reporting, SLA tracking, and real-time visibility into ticket status and performance metrics. Alternatives **ServiceNow IT Service Management Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) **TOPdesk Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid") [ SysAid ](/products/sysaid/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews)