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TOPdesk Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the user-friendly report generation and auto population features, enhancing overall usability of TOPdesk. (2 mentions)
Users find the ability to add a knowledge database enhances their asset management experience in TOPdesk. (1 mentions)
Users value the automation features of TOPdesk, particularly for report generation and data auto-population. (1 mentions)
Users value the always available customer support in TOPdesk, ensuring assistance whenever needed. (1 mentions)
Users enjoy the user-friendly experience of TOPdesk, making it easy to navigate and utilize effectively. (1 mentions)
Users find the ticketing system cumbersome, needing multiple clicks and lacking external acknowledgment options. (2 mentions)
Users find the lack of external acknowledgement options limiting and face difficulties with automatic email allocation. (1 mentions)
Users find a steep learning curve initially, but familiarity makes the software easier to navigate over time. (1 mentions)
Users feel the missing features limit TOPdesk's functionality, particularly in stakeholder communication and email allocation. (1 mentions)

Top Pros or Advantages of TOPdesk

1. Features
Users appreciate the user-friendly report generation and auto population features, enhancing overall usability of TOPdesk.
See 2 mentions

See Related User Reviews

JC

Joshua C.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Reports and Auto-Population Make Work a Breeze"

What do you like about TOPdesk?

I like the report generation and the auto population features.

Rahul S.
RS

Rahul S.

Enterprise (> 1000 emp.)

5.0/5

"User Friendly experience with TopDesk"

What do you like about TOPdesk?

1. user friendly experience. 2. Customer support is always available. 3. very easy to integrate the same into different domains. 4. we have plenty of

2. Asset Management
Users find the ability to add a knowledge database enhances their asset management experience in TOPdesk.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Great Knowledge Base, But Ticketing System Needs Streamlining"

What do you like about TOPdesk?

you can add a knowledge database, asset management

3. Automation
Users value the automation features of TOPdesk, particularly for report generation and data auto-population.
See 1 mentions

See Related User Reviews

JC

Joshua C.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Reports and Auto-Population Make Work a Breeze"

What do you like about TOPdesk?

I like the report generation and the auto population features.

4. Customer Support
Users value the always available customer support in TOPdesk, ensuring assistance whenever needed.
See 1 mentions

See Related User Reviews

Rahul S.
RS

Rahul S.

Enterprise (> 1000 emp.)

5.0/5

"User Friendly experience with TopDesk"

What do you like about TOPdesk?

1. user friendly experience. 2. Customer support is always available. 3. very easy to integrate the same into different domains. 4. we have plenty of

5. Ease of Use
Users enjoy the user-friendly experience of TOPdesk, making it easy to navigate and utilize effectively.
See 1 mentions

See Related User Reviews

Rahul S.
RS

Rahul S.

Enterprise (> 1000 emp.)

5.0/5

"User Friendly experience with TopDesk"

What do you like about TOPdesk?

1. user friendly experience. 2. Customer support is always available. 3. very easy to integrate the same into different domains. 4. we have plenty of

Top Cons or Disadvantages of TOPdesk

1. Ticketing Issues
Users find the ticketing system cumbersome, needing multiple clicks and lacking external acknowledgment options.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Great Knowledge Base, But Ticketing System Needs Streamlining"

What do you dislike about TOPdesk?

the ticketing system requires many clicks before the message actually get send.

Rahul S.
RS

Rahul S.

Enterprise (> 1000 emp.)

5.0/5

"User Friendly experience with TopDesk"

What do you dislike about TOPdesk?

Doesn't have option to send acknowledgement to stakeholders outside the organisation. unable to allocate email automatically.

2. Access Control
Users find the lack of external acknowledgement options limiting and face difficulties with automatic email allocation.
See 1 mentions

See Related User Reviews

Rahul S.
RS

Rahul S.

Enterprise (> 1000 emp.)

5.0/5

"User Friendly experience with TopDesk"

What do you dislike about TOPdesk?

Doesn't have option to send acknowledgement to stakeholders outside the organisation. unable to allocate email automatically.

3. Learning Curve
Users find a steep learning curve initially, but familiarity makes the software easier to navigate over time.
See 1 mentions

See Related User Reviews

JC

Joshua C.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Reports and Auto-Population Make Work a Breeze"

What do you dislike about TOPdesk?

There isn’t much I strongly dislike. Sometimes it takes a moment to find a specific option or setting, but once you get used to where things are, it b

4. Missing Features
Users feel the missing features limit TOPdesk's functionality, particularly in stakeholder communication and email allocation.
See 1 mentions

See Related User Reviews

Rahul S.
RS

Rahul S.

Enterprise (> 1000 emp.)

5.0/5

"User Friendly experience with TopDesk"

What do you dislike about TOPdesk?

Doesn't have option to send acknowledgement to stakeholders outside the organisation. unable to allocate email automatically.

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TOPdesk Reviews (30)

Reviews

TOPdesk Reviews (30)

4.1
30 reviews
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JC
Joshua C.
Student
Mid-Market (51-1000 emp.)
"Effortless Reports and Auto-Population Make Work a Breeze"
4/5
What do you like best about TOPdesk?

I like the report generation and the auto population features. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

There isn’t much I strongly dislike. Sometimes it takes a moment to find a specific option or setting, but once you get used to where things are, it becomes pretty simple to use. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment
AB
Verified User in Business Supplies and Equipment
Small-Business (50 or fewer emp.)
"Great Knowledge Base, But Ticketing System Needs Streamlining"
2.5/5
What do you like best about TOPdesk?

you can add a knowledge database, asset management Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

the ticketing system requires many clicks before the message actually get send. Review collected by and hosted on G2.com.

Rahul S.
RS
Rahul S.
Accounts Payable Coordinator
Enterprise (> 1000 emp.)
"User Friendly experience with TopDesk"
5/5
What do you like best about TOPdesk?

1. user friendly experience.

2. Customer support is always available.

3. very easy to integrate the same into different domains.

4. we have plenty of options in TOPdesk

5. Best for ticketing tool system as it is very useful on daily basis Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

Doesn't have option to send acknowledgement to stakeholders outside the organisation.

unable to allocate email automatically. Review collected by and hosted on G2.com.

SW
Sophia W.
RPA Automation Sr. Analyst
Mid-Market (51-1000 emp.)
"We're grateful to have selected the TOPdesk."
4.5/5
What do you like best about TOPdesk?

We're grateful to have selected the TOPdesk. Configuration and layout is very straightforward relative to many other ticketing systems that have been converted within a few months with no need for a professional engineer. The UI for both Self-Service Displays and the Management Display is unique, and we really like how the suggested information items appear immediately when an incident occurs. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

One weakness, creating workflow-based emails alerts is very difficult and time-consuming. Our deployment leader has had a difficult time establishing the triggers to work with. This caused our job to be delayed for a few weeks. Weeks after that, we still have sensations that really don't work right. It typically takes about an hour to repair the cause. Review collected by and hosted on G2.com.

Aleta B.
AB
Aleta B.
Technology Specialist Liasion
Enterprise (> 1000 emp.)
"A little complicated."
1.5/5
What do you like best about TOPdesk?

Easy to enter tickets and see ticket updates. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

Reporting is not easy, and customizing was complicated. Interface look. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Enterprise (> 1000 emp.)
"Not K12 Friendly"
1.5/5
What do you like best about TOPdesk?

ITIL best practices, change management, incident management, project management. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

TopDesk does not really have a great Google Enterprise/Admin integration nor does it have a one to one integration for K12 school districts. Review collected by and hosted on G2.com.

James W.
JW
James W.
IT Desktop Specialist II
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Helpdesk Ticketing System"
4/5
What do you like best about TOPdesk?

Build-in Asset Management, other ways to sort tickets. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

In-ability to sort tickets together like a parent and child link like Spiceworks, can't merge tickets. Review collected by and hosted on G2.com.

Marloes v.
MV
Marloes v.
Functioneel beheerder Bedrijfsvoering
Enterprise (> 1000 emp.)
"Accesible and easy to manage"
4.5/5
What do you like best about TOPdesk?

How accesible TOPdesk is for new users. TOPdesk is an easy tool to use for teams that start working in TOPdesk. But it also meets the requirements of more mature teams. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

Some modules do not offer the full functionality we want. Review collected by and hosted on G2.com.

Ioan-Andrei T.
IT
Ioan-Andrei T.
Unified Communications Engineer
Enterprise (> 1000 emp.)
"Simplicity"
5/5
What do you like best about TOPdesk?

The automation of workflows and simplicity in filtering and resolving tickets and changes Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

The process if sending emails out of the tool Review collected by and hosted on G2.com.

Zoran G.
ZG
Zoran G.
Business Development Specialist
Mid-Market (51-1000 emp.)
"Top Topdesk"
5/5
What do you like best about TOPdesk?

The fact that not a single field is without a reason and that you can't move forward for some crucial parts, unless you are certain you got the right details enclosed. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

Perhaps one too many fields to enter details. Review collected by and hosted on G2.com.
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