# Toonimo vs WalkMe Comparison --- ## AI Generated Summary - **G2 reviewers report** that WalkMe excels in user experience, with many praising its **intuitive UI** that makes content creation straightforward. Users appreciate how everything is easily accessible, which significantly reduces user confusion and support tickets. - **Users say** that Toonimo stands out for its **audiovisual guidance** , which has proven effective in enhancing onboarding experiences. Reviewers noted that this feature led to improved trial conversion rates, showcasing its impact on user engagement. - **According to verified reviews** , WalkMe's support team is frequently highlighted as a major strength, with users expressing satisfaction with the assistance they receive. This level of support is a key reason many choose to continue using WalkMe. - **Reviewers mention** that Toonimo offers a **simple and intuitive implementation** process across various web applications, even without direct access to the code. This flexibility allows teams to integrate self-help tools seamlessly into their SaaS products. - **G2 reviewers indicate** that while WalkMe has a robust feature set, some users find it challenging to fully leverage its capabilities without proper training. However, those who engage with the training resources report a smoother experience overall. - **Users highlight** that both platforms provide valuable features, but WalkMe's extensive user base and higher overall satisfaction ratings suggest it may be a more reliable choice for larger enterprises, while Toonimo's strengths may appeal more to small businesses looking for effective onboarding solutions. | | Toonimo | WalkMe | |---|---|---| | **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | | **Total Reviews** | 12 | 566 | | **Largest Market Segment** | Small-Business (41.7% of reviews) | Enterprise (60.0% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Toonimo **Not enough data** ### WalkMe Pros: - Ease of Use (91 reviews) - Helpful (63 reviews) Cons: - Learning Curve (39 reviews) - Complexity (28 reviews) --- ## Ratings Comparison | Rating | Toonimo | WalkMe | |---|---|---| | **Meets Requirements** | 9.3 (12 reviews) | 8.7 (487 reviews) | | **Ease of Use** | 8.8 (12 reviews) | 8.4 (497 reviews) | | **Ease of Setup** | 8.7 (10 reviews) | 8.1 (406 reviews) | | **Ease of Admin** | 8.7 (9 reviews) | 8.3 (365 reviews) | | **Quality of Support** | 9.6 (12 reviews) | 8.8 (480 reviews) | | **Has the product been a good partner in doing business?** | 8.8 (10 reviews) | 8.9 (362 reviews) | | **Product Direction (% positive)** | 9.0 (12 reviews) | 9.0 (471 reviews) | --- ## Pricing ### Toonimo #### Entry-Level Pricing No pricing available #### Free Trial Yes ### WalkMe #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Mobile App Analytics | Product | Score | Reviews | |---|---|---| | **Toonimo** | N/A | N/A | | **WalkMe** | 8.1/10 | 22 | #### User Identification | Feature | Toonimo | WalkMe | |---|---|---| | **Demographics** | Not enough data | 7.4 (17 reviews) | | **User Segmentation** | Not enough data | 8.5 (19 reviews) | | **Geolocation** | Not enough data | 8.0 (14 reviews) | #### Tracking & Reporting | Feature | Toonimo | WalkMe | |---|---|---| | **Custom Event Tracking** | Not enough data | 8.6 (18 reviews) | | **Real-Time Insights** | Not enough data | 8.2 (19 reviews) | | **Attribution** | Not enough data | 8.0 (16 reviews) | | **Dashboard** | Not enough data | 8.3 (20 reviews) | | **User Path Tracking** | Not enough data | 7.8 (18 reviews) | | **User Activity History** | Not enough data | 8.1 (18 reviews) | #### Metrics | Feature | Toonimo | WalkMe | |---|---|---| | **Engagement** | Not enough data | 8.4 (18 reviews) | | **Exit Tracking** | Not enough data | 8.1 (17 reviews) | | **Retention** | Not enough data | 8.1 (18 reviews) | | **Return** | Not enough data | 8.2 (16 reviews) | | **Conversions** | Not enough data | 8.1 (17 reviews) | ### Digital Adoption Platform | Product | Score | Reviews | |---|---|---| | **Toonimo** | 9.5/10 | 8 | | **WalkMe** | 8.4/10 | 364 | #### User Analysis | Feature | Toonimo | WalkMe | |---|---|---| | **Survey Implementation** | 9.7 (5 reviews) | 7.9 (288 reviews) | | **Data Analysis** | 9.2 (8 reviews) | 8.1 (320 reviews) | #### User Support | Feature | Toonimo | WalkMe | |---|---|---| | **User Segmentation** | 9.4 (8 reviews) | 8.6 (314 reviews) | | **Multi-Language Support** | 9.5 (7 reviews) | 7.7 (250 reviews) | | **Behavior-responsive Messaging** | 9.3 (7 reviews) | 8.0 (260 reviews) | #### Walkthrough Type | Feature | Toonimo | WalkMe | |---|---|---| | **Audio-visual Walkthroughs** | 9.8 (8 reviews) | 8.0 (268 reviews) | | **Text Bubble Walkthroughs** | 9.6 (8 reviews) | 9.0 (319 reviews) | #### Platform Basics - Digital Adoption Platform | Feature | Toonimo | WalkMe | |---|---|---| | **Integration** | Not enough data | 8.3 (54 reviews) | | **Communications** | Not enough data | 9.2 (62 reviews) | #### Analytics - Digital Adoption Platform | Feature | Toonimo | WalkMe | |---|---|---| | **Analytics** | Not enough data | 8.6 (53 reviews) | #### Functions - Digital Adoption Platform | Feature | Toonimo | WalkMe | |---|---|---| | **Customer self-service** | Not enough data | 9.0 (51 reviews) | | **In-app guidance** | Not enough data | 9.5 (69 reviews) | #### Agentic AI - Digital Adoption Platform | Feature | Toonimo | WalkMe | |---|---|---| | **Adaptive Learning** | Not enough data | 6.9 (33 reviews) | ### Product Analytics | Product | Score | Reviews | |---|---|---| | **Toonimo** | N/A | N/A | | **WalkMe** | N/A | N/A | #### Product Analytics | Feature | Toonimo | WalkMe | |---|---|---| | **Account-Level Analytics** | Not enough data | Not enough data | | **User-Level Analytics** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Funnels** | Not enough data | Not enough data | | **Alerts** | Not enough data | Not enough data | | **Multi-Product Analytics** | Not enough data | Not enough data | | **User Scoring** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | #### Agentic AI - Product Analytics | Feature | Toonimo | WalkMe | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Behavioral Analytics - Product Analytics | Feature | Toonimo | WalkMe | |---|---|---| | **Multi-Product Analytics** | Not enough data | Not enough data | | **User level Analytics** | Not enough data | Not enough data | | **Account level Analytics** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Funnels** | Not enough data | Not enough data | #### Platform Infrastructure - Product Analytics | Feature | Toonimo | WalkMe | |---|---|---| | **Cross System integrations** | Not enough data | Not enough data | | **Alerts** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | #### AI driven optimization - Product Analytics | Feature | Toonimo | WalkMe | |---|---|---| | **User scoring** | Not enough data | Not enough data | | **Adaptive learning** | Not enough data | Not enough data | | **Automated insights** | Not enough data | Not enough data | | **Autonomous task execution** | Not enough data | Not enough data | ### ServiceNow Store Apps | Product | Score | Reviews | |---|---|---| | **Toonimo** | N/A | N/A | | **WalkMe** | 9.9/10 | 8 | #### ServiceNow Apps | Feature | Toonimo | WalkMe | |---|---|---| | **ServiceNow Integration** | Not enough data | 10.0 (7 reviews) | | **Value** | Not enough data | 9.8 (7 reviews) | #### Agentic AI - ServiceNow Store Apps | Feature | Toonimo | WalkMe | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### A/B Testing | Product | Score | Reviews | |---|---|---| | **Toonimo** | N/A | N/A | | **WalkMe** | N/A | N/A | #### Computing | Feature | Toonimo | WalkMe | |---|---|---| | **WYSIWYG** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Little to No Coding** | Not enough data | Not enough data | #### Experimental Design | Feature | Toonimo | WalkMe | |---|---|---| | **Multivariate testing capacities** | Not enough data | Not enough data | | **Concurrent Testing** | Not enough data | Not enough data | | **Mobile Testing** | Not enough data | Not enough data | | **AI Assisted Testing** | Not enough data | Not enough data | | **AI Generated Variations** | Not enough data | Not enough data | #### Analytics | Feature | Toonimo | WalkMe | |---|---|---| | **Reporting and Analytics** | Not enough data | Not enough data | | **Heatmaps** | Feature Not Available | Not enough data | #### Agentic AI - A/B Testing | Feature | Toonimo | WalkMe | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Toonimo** | 9.7/10 | 9 | | **WalkMe** | 8.0/10 | 225 | #### Generative AI | Feature | Toonimo | WalkMe | |---|---|---| | **AI Text Summarization** | Not enough data | 7.6 (98 reviews) | #### Self-Service Experience | Feature | Toonimo | WalkMe | |---|---|---| | **Knowledge Base** | 9.7 (6 reviews) | 8.4 (203 reviews) | | **Searchable Articles** | 9.7 (6 reviews) | 8.3 (201 reviews) | | **Community Forums** | Not enough data | 8.2 (194 reviews) | | **Mobile Optimization** | Not enough data | 6.7 (138 reviews) | | **Personalization** | Not enough data | 8.1 (172 reviews) | #### Self-Service Platform | Feature | Toonimo | WalkMe | |---|---|---| | **Branding** | Not enough data | 8.3 (174 reviews) | | **Automation** | Not enough data | 8.2 (179 reviews) | | **Artificial Intelligence** | Not enough data | 7.1 (138 reviews) | | **Integrations** | Not enough data | 7.6 (158 reviews) | #### Agentic AI - Customer Self-Service | Feature | Toonimo | WalkMe | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.3 (11 reviews) | | **Multi-step Planning** | Not enough data | 8.6 (12 reviews) | | **Cross-system Integration** | Not enough data | 8.3 (12 reviews) | | **Adaptive Learning** | Not enough data | 8.3 (11 reviews) | | **Natural Language Interaction** | Not enough data | 8.3 (12 reviews) | | **Proactive Assistance** | Not enough data | 7.6 (12 reviews) | | **Decision Making** | Not enough data | 8.2 (12 reviews) | ### Mobile Analytics | Product | Score | Reviews | |---|---|---| | **Toonimo** | N/A | N/A | | **WalkMe** | 8.2/10 | 19 | #### Metrics | Feature | Toonimo | WalkMe | |---|---|---| | **Engagement** | Not enough data | 8.4 (18 reviews) | | **Exit Tracking** | Not enough data | 8.1 (17 reviews) | | **Retention** | Not enough data | 8.1 (18 reviews) | | **Return** | Not enough data | 8.2 (16 reviews) | | **Conversions** | Not enough data | 8.1 (17 reviews) | ### Mobile App Optimization | Product | Score | Reviews | |---|---|---| | **Toonimo** | N/A | N/A | | **WalkMe** | 8.2/10 | 26 | #### Variation Testing | Feature | Toonimo | WalkMe | |---|---|---| | **A/B Testing** | Not enough data | 7.9 (16 reviews) | | **WYSIWYG Editor** | Not enough data | 8.3 (20 reviews) | | **Conversion Goal** | Not enough data | 8.1 (18 reviews) | | **Percentage of Traffic** | Not enough data | 7.9 (21 reviews) | | **Confidence Level** | Not enough data | 8.1 (21 reviews) | | **Multivariant Testing** | Not enough data | 8.5 (17 reviews) | #### Reporting | Feature | Toonimo | WalkMe | |---|---|---| | **Segmentation** | Not enough data | 8.1 (23 reviews) | | **Reports and Dashboards** | Not enough data | 8.2 (24 reviews) | #### Personalization | Feature | Toonimo | WalkMe | |---|---|---| | **Standard Targeting** | Not enough data | 8.4 (22 reviews) | | **Custom Targeting** | Not enough data | 8.1 (21 reviews) | | **Data Segmentation** | Not enough data | 8.1 (19 reviews) | #### Administration | Feature | Toonimo | WalkMe | |---|---|---| | **API / Integrations** | Not enough data | 7.4 (18 reviews) | | **QA Testing** | Not enough data | 8.1 (19 reviews) | | **Performance and Reliability** | Not enough data | 8.2 (24 reviews) | | **User, Role, and Access Management** | Not enough data | 8.6 (24 reviews) | --- ## Categories **Shared Categories (2):** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Unique to Toonimo (2):** [A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools), [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Unique to WalkMe (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization) --- ## Reviewer Demographics ### By Company Size | Segment | Toonimo | WalkMe | |---|---|---| | **Small-Business** | 41.7% | 12.4% | | **Mid-Market** | 41.7% | 27.6% | | **Enterprise** | 16.7% | 60.0% | ### By Industry #### Toonimo - **Computer Software:** 25.0% - **Financial Services:** 16.7% - **Pharmaceuticals:** 8.3% - **Marketing and Advertising:** 8.3% - **Leisure, Travel & Tourism:** 8.3% - **Internet:** 8.3% - **E-Learning:** 8.3% - **Education Management:** 8.3% - **Banking:** 8.3% #### WalkMe - **Computer Software:** 11.3% - **Financial Services:** 7.9% - **Information Technology and Services:** 7.9% - **Hospital & Health Care:** 5.4% - **Insurance:** 4.4% - **Telecommunications:** 3.7% - **Banking:** 3.3% - **Consulting:** 3.0% - **Pharmaceuticals:** 2.4% - **Consumer Goods:** 2.2% - **Other:** 48.4% --- ## Alternatives ### Alternatives to Toonimo - [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (545 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1795 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3867 reviews) - [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (992 reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1369 reviews) - [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews) - [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (765 reviews) - [Smartlook](https://www.g2.com/products/smartlook/reviews) — 4.6/5 stars (874 reviews) - [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (357 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1050 reviews) ### Alternatives to WalkMe - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3867 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1795 reviews) - [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (545 reviews) - [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews) - [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (765 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1050 reviews) - [Apty](https://www.g2.com/products/apty/reviews) — 4.7/5 stars (147 reviews) - [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (357 reviews) - [Userlane](https://www.g2.com/products/userlane/reviews) — 4.7/5 stars (81 reviews) - [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (992 reviews) --- ## Top Discussions ### Toonimo - Title: [Could we segment certain walkthroughs to different users?](https://www.g2.com/discussions/features-efb9eeb7-cacc-44a3-9759-016af4205a3b) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes, Toonimo uses a smart segmentation engine that allows you to segment the right walkthrough to the right user based on custom parameters such as job..." - Title: [Do you need a developer to build a walkthrough?](https://www.g2.com/discussions/technical-6e0b755d-08e6-4360-a214-476446a84b4a) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "NO, Toonimo's WYSIWYG editor is innovative and simple; Anyone ranging from manager to content writer will easily be able to build powerful walkthroughs" - Title: [What platforms does Toonimo support?](https://www.g2.com/discussions/general-0f5a6b89-e086-41a6-88c5-bd9fb77085cb) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Toonimo supports all platforms, ranging from Salesforce, Microsofts Dynamics, Oracle, Sap to custom platforms. " - Title: [Does Toonimo support all browsers?](https://www.g2.com/discussions/5764-technical) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes! Toonimo is compatible with all modern browsers, including Chrome, Firefox, Safari, Edge, and Internet Explorer (IE) version 9 and up." - Title: [Does Toonimo offer an analytics dashboard?](https://www.g2.com/discussions/features-1c38f113-71dc-4379-a2e1-f277383f9c65) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Toonimo offers a whole analytics suite including A/B testing capabilities, and an analytics dashboard to show the results and effectiveness of each walkthrough." ### WalkMe - Title: [What is the one greatest solution you have used WalkMe for?](https://www.g2.com/discussions/what-is-the-one-greatest-solution-you-have-used-walkme-for) — 3 comments, 2 upvotes > **Top comment:** "Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/toonimo-vs-walkme)