Tidio Reviews & Product Details

Tidio is extremely easy to navigate. The UI / UX is simple and each click is meaningful. I don't think I have found any redundant areas. Adding knowledge sources and instructions for the bot control is also extremely easy. Onboarding is a breeze - it was set up in minutes and it even allowed me to run a custom script that allows for a static image that then turns into an animated gif. I think pricing is fair, it is on a per usage basis though. Review collected by and hosted on G2.com.

The pricing model that is based upon usage may be problematic in the future. We monitor it closely. Same for the "flows", there are only certain things you can do before you are forced to use a flow. I have had a bit of an issue getting support at the lowest tier of the plans. I understand that, but a bit more support would be great. Many of the queries are answered by their own type of support bot which is to be expected. We have had a few minor issues with things like it repeatedly asking a follow up question. Review collected by and hosted on G2.com.

I like the combination of Flows and Lyro AI. The visual automation builder makes it easy to create welcome messages, collect leads, and handle common customer questions without coding. Its Shopify integration is another advantage, especially for accessing order information and helping customers during their shopping journey. The pre-built templates also make getting started much easier. Review collected by and hosted on G2.com.

Building complex automation flows can take some time, particularly when multiple conditions are involved. The pricing structure is another thing I would reconsider because additional AI conversations can increase costs as the business grows. More detailed sales attribution and automation reporting would also be valuable. Review collected by and hosted on G2.com.

What I like most about Tidio is that it allows customers to get answers to their questions without me having to respond personally. As a small business owner, that saves me time. I especially like that the AI can use information from my website's pages to provide relevant answers. So far, my experience has been positive, and I may continue using it in the future. Review collected by and hosted on G2.com.

My main concern with Tidio is the pricing. As a small business owner, I would prefer a more affordable option, especially since I don't receive a high volume of customer inquiries. Otherwise, my experience has been positive, and I haven't encountered any major issues. Review collected by and hosted on G2.com.

What I like best about Tidio is its AI-powered chatbot, which helps us engage with website visitors 24/7, answer queries instantly, and generate potential leads. The ability to train the AI using our website content and FAQs makes it easier to provide relevant and consistent responses while reducing manual effort. It also helps us improve visitor engagement and identify potential business opportunities more efficiently. Review collected by and hosted on G2.com.

One of the main drawbacks of Tidio is its pricing, as the cost can increase when additional AI conversations are required. Some advanced features and higher usage limits are available only on more expensive plans. Additionally, the AI chatbot sometimes needs further training and refinement to provide accurate responses to specific business-related queries. More flexible pricing and better control over AI usage would make the platform even more valuable. Review collected by and hosted on G2.com.

I really appreciate how Tidio allows us to customize the customer journey with workflows and automation. The AI handles most basic and even some complex queries, which cuts down on unnecessary tickets and filters out a lot of non-serious questions before they reach a human. The ability to set up escalations and handoff rules gives us more control over which issues come to a live agent. The platform's flexibility to integrate with our knowledge base and adjust flows based on agent availability is a big plus. I also like that we can run Tidio in parallel with Freshdesk and plan a gradual migration, with support for training and ticket history import. Review collected by and hosted on G2.com.

The main frustration is with the widget's home screen and the 'chat with us' button, which is a bit ambiguous for users and doesn't allow for a more guided intro or clear separation between AI and live agent options. There are also limitations around delays and message display—long policies get cut off after 15 seconds, which isn't enough time for customers to read them. The inability to create truly custom actions or intros on the initial screen, and the risk of accidental ticket creation when only one person is available, are pain points that need workarounds. Review collected by and hosted on G2.com.

What I like most about Tidio is how easy it makes it to run AI and human support side by side. At Borrowell, Lyro is now the first stop for member questions, and we’re currently running a live chat experiment with Tidio. The handoff from bot to agent works well: when Lyro can’t resolve something, the conversation passes to a person or becomes a ticket, so members aren’t left stuck. Review collected by and hosted on G2.com.

The biggest missing piece for us is deeper analytics. Tidio’s built-in reporting covers the basics, but to really understand how Lyro is performing we have to audit conversations by hand and build our own quarterly reports. Better analytics would make it much easier to show impact and find where to improve. Some things I’d love to see:

Conversation tagging: automatic or easy manual tagging by topic (for example, Credit Builder, login help or credit score questions). This would make filtering, reporting and spotting trends much easier, and would make most of the points below possible.

True resolution vs. drop-off: separating members who got their answer from those who just left the chat.

Topic and intent trends: seeing which questions are most common and how they change over time, without reviewing conversations manually.

Handoff reasons: knowing why conversations go to an agent or ticket, such as a knowledge gap, an account-specific request or the member asking for a person.

Knowledge gap reports: flagging questions Lyro answered poorly or couldn’t answer, so we know which help content to add or update.

CSAT by topic: linking satisfaction ratings to specific question types to see where members are least happy.

Flexible date ranges and exports: custom periods (like Sunday to Saturday weeks) and easy exports for our own reporting.

Overall, these are small gaps in an otherwise strong product, and better analytics and tagging would make Tidio’s value even easier to prove. Review collected by and hosted on G2.com.

We use Tidio at Arena Prints, where customer questions can involve products, artwork, ordering, and production. Live Chat gives customers a convenient way to reach our team while they’re browsing, and keeps the conversation connected when someone needs more detailed help.

The combination of live support and Lyro is especially useful for a business with repetitive questions alongside more specific requests that need a person’s attention. Review collected by and hosted on G2.com.

Notification settings and routing could be clearer. We’ve needed to fine-tune who receives alerts so the right team member gets the conversation without creating unnecessary emails for everyone else.

I’d also like an easier way to turn approved human responses into suggested knowledge-base updates for Lyro, with a review step before anything is added. Review collected by and hosted on G2.com.

What I like best about Tidio is how easy it is to set up and use, even without extensive technical knowledge. The chatbot helps automate customer interactions, answer common questions, and provide quick responses to website visitors. I also like the ability to customize chatbot conversations and use automation to improve customer engagement and generate leads. Overall, Tidio is a useful tool for improving the website visitor experience while saving time on repetitive customer inquiries. Review collected by and hosted on G2.com.

Some features can be limited depending on the pricing plan, and costs can increase as your business needs grow. Customizing more advanced chatbot workflows can also take some trial and error. I would like to see more flexibility in automation options, easier integration with marketing tools, and clearer reporting to help measure chatbot performance and lead generation. Review collected by and hosted on G2.com.

I have been using Tidio for a long time, and what I like most is that I can manage chats from multiple websites in one place. It also makes it easier to handle WhatsApp API and other social media channels together. This saves time, keeps customer conversations organized, and makes it much easier to manage communication across different platforms. Overall, Tidio is a very useful tool for managing customer support efficiently. Review collected by and hosted on G2.com.

One small thing I dislike is that the Tidio mobile app does not always feel as smooth and responsive as I would like. The overall experience is good, but improving the app's performance and responsiveness would make it even better to use. Review collected by and hosted on G2.com.

Tidio makes it easy for us to communicate with customers and respond to their questions quickly and efficiently. The interface is straightforward and helps us manage customer enquiries in one place. One of the most useful features is the ability to share images, making it much easier to explain solutions and provide visual feedback. It also helps us collect customer feedback and better understand their needs. Overall, Tidio is a reliable and convenient tool that improves our customer support experience. Review collected by and hosted on G2.com.

Tidio's pricing is quite high for the features offered, making it difficult to justify the cost. The AI integration also needs improvement, as it doesn't always provide accurate or useful responses to customer enquiries. Review collected by and hosted on G2.com.