What do you like best about TheraNest by Ensora Health?
I’ve been using TheraNest /Ensora for my mental health practice, and I can confidently say it’s one of the most user-friendly and comprehensive software platforms out there. If you’re looking for a system that can handle everything from writing therapy notes and scheduling appointments to billing clients and balancing accounts, TheraNest delivers.
Ease of Use:
The interface is clean and fairly intuitive, even for those who aren’t tech-savvy. Setting up client profiles, managing caseloads, and writing notes is straightforward. The calendar and scheduling tools are integrated seamlessly, making it easy to keep track of appointments and send automatic reminders to clients.
Therapy Notes & Documentation:
Note-writing is customizable and well-structured. There are pre-built templates, but you can adjust them to fit your workflow. Treatment plans and goal tracking are also easy to maintain and update.
Billing & Account Management:
You can easily generate invoices, process payments, and track account balances. The financial dashboard gives a clear picture of your practice’s income and outstanding balances.
Customer Service:
One of the standout features of TheraNest is their responsive and helpful customer service. They offer live chat, phone support, and email assistance, and the support team is knowledgeable and quick to respond. They also provide training videos and live webinars that help you get the most out of the platform.
Client Portal & Telehealth:
The client portal allows clients to fill out intake forms, view appointments, and make payments online. The integrated telehealth feature is secure and reliable for virtual sessions.
Overall Experience:
TheraNest is an all-in-one solution that covers the needs of solo and group practices alike. It simplifies the administrative side of therapy so clinicians can focus more on client care. If you’re looking for a practice management software that is reliable, easy to learn, and backed by great support, TheraNest is definitely worth considering. Review collected by and hosted on G2.com.
What do you dislike about TheraNest by Ensora Health?
While TheraNest offers a wide range of features for mental health professionals, there are a few drawbacks worth considering before fully committing to the program
The billing system is robust, but it can be overwhelming for beginners, especially those unfamiliar with insurance claim processes. Setting up insurance billing correctly may take some time, and navigating through ERA/EOB features can feel complex.
TheraNest does offer a mobile app, but it is very limited in functionality. You can’t write notes or fully manage your practice from your phone or tablet, which can be a drawback for clinicians on the go.
The pricing model increases as more users are added, which can become costly for growing group practices. Solo practitioners typically get good value, but multi-user pricing can add up quickly.
occasional system lag or glitches, especially during high-traffic times. While not constant, these minor issues can disrupt workflow if they occur during busy client hours. Review collected by and hosted on G2.com.