Thena Features

As reported in 19 Thena reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 30 Thena reviews. Allows users to customize chat colors, text, logos, and branding.

Based on 35 Thena reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Integrates with other customer service software to improve support and enhance functionality 37 reviewers of Thena have provided feedback on this feature.

Provides analytics tools that reveal important business metrics and track progress 40 reviewers of Thena have provided feedback on this feature.

Based on 37 Thena reviews. Displays important metrics relating to performance

As reported in 34 Thena reviews. User Experience of creating and submitting a ticket

User Experience of responding and receiving a response 34 reviewers of Thena have provided feedback on this feature.

Route tickets based on values of fields, changes to ticket status and time based conditions This feature was mentioned in 35 Thena reviews.

Based on 29 Thena reviews. Respond to common requests with standard reply

Offers tools for managing and tracking service-level agreements (SLAs) This feature was mentioned in 38 Thena reviews.

As reported in 27 Thena reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Share and collaborate on tickets with multiple customer service representatives 33 reviewers of Thena have provided feedback on this feature.

Central repository for account and contact information 19 reviewers of Thena have provided feedback on this feature.

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents 38 reviewers of Thena have provided feedback on this feature.

Based on 30 Thena reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Ability for customer service agents to communicate with customers via live chat to solve problems live This feature was mentioned in 31 Thena reviews.

Based on 16 Thena reviews. Software incorporates multiple digital communications channels.

Based on 13 Thena reviews. Allows incorporation of inbound contacts from non-marketing channels.

Allows planning and deployment of an overall communications strategy. This feature was mentioned in 12 Thena reviews.

As reported in 11 Thena reviews. Includes or integrates with content creation apps.

Based on 14 Thena reviews. Outbound communications are segmented and personalized.

Based on 11 Thena reviews. Inbound contacts are identified and handled based on history.

Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. This feature was mentioned in 10 Thena reviews.

Based on 14 Thena reviews. Identifies the customer and personalizes interaction at every touchpoint.

Allows multiple related channels to interact at once to reduce transfers. This feature was mentioned in 13 Thena reviews.

As reported in 13 Thena reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

Provides features for sending outbound messages to engage customers through proactive support. 14 reviewers of Thena have provided feedback on this feature.

As reported in 13 Thena reviews. Can route contacts to agents the customer has worked with before.

Provides features for escalating conversations to the appropriate agent. This feature was mentioned in 12 Thena reviews.

Maintains a transcript of conversations from all channels. 13 reviewers of Thena have provided feedback on this feature.

As reported in 12 Thena reviews. Enables customers to resolve queries or issues without the assistance of an agent.

Ability to send reminders via SMS messaging to a mobile device

Ability to send proactive notifications via email

Ability to send reminders via voice messaging

Ability to support a two way messaging/conversation between customer and customer support agent

Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages

Provides the ability to automate notifications based on user behavior

Ability to segment audiences based on device type, location, demographics, customer behavior, etc.

Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software)

Deploys an agent directly to the employee endpoint and measure real-time end-user experience from that vantage point.

Allows for the collection of feedback (e.g. push notifications and surveys) to collect feedback from employees.

Measure, manage and act on the key drivers of your digital employee experience,

Alert on easily configurable events over email to multiple parties.

Provides information related to unnecessary spending and unused resources relating to employee technologies.

Provides prebuilt scripts and configurable solutions which allow IT to remediate issues.

Gives clear guidance on what issues to prioritize, based on experience impact.

Provides tools to track and measure application or website performance.

Track problems and manage resolutions related to end-user experience issues.

Tracks infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste.

Based on 15 Thena reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 20 Thena reviews.

As reported in 11 Thena reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 12 Thena reviews.

Based on 10 Thena reviews. Allows users to generate text based on a text prompt.

Based on 10 Thena reviews. Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting