# What are the best co-browsing platforms for support agents who need to guide customers through complex checkout and form processes in real time?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hey G2 community, we sat through three vendor demos last month and still couldn't get a straight answer on which <a class="a a--md" elv="true" href="https://www.g2.com/categories/co-browsing">co-browsing</a> platforms actually enable support agents to guide customers through complex checkout and form processes well. Every tool looked polished in a controlled demo. What I kept wanting to know was what happens in a live session when a customer is two steps from abandoning and the agent needs to get alongside them fast.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Four platforms that come up most in this context:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/glia/reviews"><strong>Glia</strong></a><strong>:</strong> Lets agents point directly to navigation items and links on the customer's screen, replacing the "what are you seeing?" loop with a direct visual connection.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/teamviewer/reviews"><strong>TeamViewer</strong></a><strong>:</strong> Non-technical customers can join sessions quickly without any setup step getting in the way of the guidance itself.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/upscope/reviews"><strong>Upscope</strong></a><strong>:</strong> Agents see user actions in real time and can step in directly rather than relying on verbal description, which cuts call time on complex walkthroughs.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/channel-me-cobrowsing/reviews"><strong>Channel.me Cobrowsing</strong></a><strong>:</strong> Collapses long back-and-forth chat exchanges into a single guided session, reducing the friction that causes customers to drop off mid-process.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For anyone who's used one of these on a high-volume day: did session quality hold up under load, and was there a specific point in the customer journey where having co-browsing made the most visible difference?</p>

##### Post Metadata
- Posted at: 19 days ago
- Author title: Marketing Executive
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;From what I’ve seen, the real difference shows up when the customer is already frustrated, not during a clean demo. Tools that just “mirror screens” still force the agent to narrate. The ones that actually reduce abandonment let agents take lightweight control or guide visually without breaking the flow.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Did you get a sense of which ones actually reduce time-to-resolution in messy, multi-step forms, not just simple flows?&lt;/p&gt;

##### Comment Metadata
- Posted at: 19 days ago
- Author title: Writer





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