# What are the best co-browsing platforms for support agents who need to guide customers through complex checkout and form processes in real time?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hey G2 community, we sat through three vendor demos last month and still couldn't get a straight answer on which <a class="a a--md" elv="true" href="https://www.g2.com/categories/co-browsing">co-browsing</a> platforms actually enable support agents to guide customers through complex checkout and form processes well. Every tool looked polished in a controlled demo. What I kept wanting to know was what happens in a live session when a customer is two steps from abandoning and the agent needs to get alongside them fast.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Four platforms that come up most in this context:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/glia/reviews"><strong>Glia</strong></a><strong>:</strong> Lets agents point directly to navigation items and links on the customer's screen, replacing the "what are you seeing?" loop with a direct visual connection.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/teamviewer/reviews"><strong>TeamViewer</strong></a><strong>:</strong> Non-technical customers can join sessions quickly without any setup step getting in the way of the guidance itself.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/upscope/reviews"><strong>Upscope</strong></a><strong>:</strong> Agents see user actions in real time and can step in directly rather than relying on verbal description, which cuts call time on complex walkthroughs.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/channel-me-cobrowsing/reviews"><strong>Channel.me Cobrowsing</strong></a><strong>:</strong> Collapses long back-and-forth chat exchanges into a single guided session, reducing the friction that causes customers to drop off mid-process.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For anyone who's used one of these on a high-volume day: did session quality hold up under load, and was there a specific point in the customer journey where having co-browsing made the most visible difference?</p>

##### Post Metadata
- Posted at: 3 months ago
- Author title: Marketing Executive
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Glance is the standout here, a dedicated co-browsing and guided support tool built for exactly this, walking customers through complex checkout and form flows in real time.&lt;/span&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: 15 days ago



### Comment 2

&lt;p&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;For checkout specifically, TeamViewer letting a non-technical customer join without any setup step is what I&#39;d weight heaviest. That&#39;s exactly the moment someone&#39;s most likely to give up if there&#39;s friction just getting into the session.&lt;/span&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: 16 days ago
- Author title: Marketing



### Comment 3

&lt;p&gt;The constraint that decides this specifically at checkout is what the agent is permitted to see. Card numbers and personal data have to be masked, which means the field where the customer is actually stuck can be the one field the agent can&#39;t read, and you&#39;re straight back to asking them to describe it. So the feature worth interrogating is masking granularity: can you hide the card number while still showing the agent that the billing postcode failed validation? Glia letting agents point directly at navigation items on the customer&#39;s screen is useful here precisely because it&#39;s guidance that doesn&#39;t depend on reading the contents of a field, only on knowing where it sits.&lt;/p&gt;

##### Comment Metadata
- Posted at: 17 days ago
- Author title: Tech Consultant



### Comment 4

&lt;p&gt;From what I’ve seen, the real difference shows up when the customer is already frustrated, not during a clean demo. Tools that just “mirror screens” still force the agent to narrate. The ones that actually reduce abandonment let agents take lightweight control or guide visually without breaking the flow.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Did you get a sense of which ones actually reduce time-to-resolution in messy, multi-step forms, not just simple flows?&lt;/p&gt;

##### Comment Metadata
- Posted at: 3 months ago
- Author title: Writer





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: over 13 years ago
  - Comments: 4