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At a Glance
Market Segments
Small-Business (51.1% of reviews)
Small-Business (64.9% of reviews)
Entry-Level Pricing
Contact Us
Starting at $59.99 Per Month
Birdeye
Star Rating
(3,694)4.7 out of 5
Market Segments
Small-Business (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansText Request
Star Rating
(941)4.6 out of 5
Market Segments
Small-Business (64.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.99 Per Month
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Birdeye excels in its Online Reviews feature, with a score of 9.5, allowing businesses to effectively manage their reputation. In contrast, Text Request, while still strong, scores slightly lower at 9.0, indicating that users may find Birdeye's tools more comprehensive for review management.
- Reviewers mention that Birdeye's Bulk SMS functionality is highly rated at 9.0, making it easier for businesses to reach a larger audience quickly. Text Request, on the other hand, scores 8.7 in this area, suggesting that while it is effective, it may not offer the same level of efficiency as Birdeye.
- G2 users highlight that Birdeye's Patient Feedback Management feature scores 9.2, which is particularly beneficial for healthcare providers looking to gather insights. Text Request's score of 8.9 indicates it is also effective, but users may prefer Birdeye for its more robust capabilities in this specific area.
- Users on G2 report that Birdeye's Live Chat feature is rated at 8.8, providing a seamless experience for customer interactions. Text Request's score of 8.5 suggests it is a solid option, but Birdeye may offer a more polished experience based on user feedback.
- Reviewers mention that Birdeye's Customization Interface is rated at 8.8, allowing for greater flexibility in tailoring the software to specific business needs. Text Request, with a score of 8.2, may not provide the same level of customization, which could be a deciding factor for users needing tailored solutions.
- Users say that Birdeye's Analytics capabilities, scoring 9.0, provide deeper insights into customer interactions and business performance. Text Request, while still effective with a score of 8.1, may not deliver the same depth of analysis, which could impact decision-making for businesses focused on data-driven strategies.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Text Request
Basic
Starting at $59.99
Per Month
- Autoresponder
- Escalation
- Message Template
Free Trial
Birdeye
Free Trial is available
Text Request
No trial information availableRatings
Meets Requirements
9.3
3,163
9.2
835
Ease of Use
9.3
3,217
9.3
856
Ease of Setup
9.1
2,301
9.3
375
Ease of Admin
9.3
1,909
9.3
318
Quality of Support
9.4
3,022
9.4
736
Has the product been a good partner in doing business?
9.4
1,911
9.3
314
Product Direction (% positive)
9.5
3,126
9.4
841
Features by Category
Messenger
8.8
384
|
Verified
Feature Not Available
8.5
382
|
Verified
Feature Not Available
8.8
386
|
Verified
8.5
135
8.9
383
|
Verified
Feature Not Available
Channels
8.9
400
|
Verified
Feature Not Available
8.9
390
|
Verified
8.5
130
9.0
400
|
Verified
9.3
148
8.1
324
|
Verified
7.8
115
8.3
316
|
Verified
8.2
109
Customers
8.9
389
|
Verified
8.5
123
8.7
377
8.5
133
9.0
386
|
Verified
8.2
131
8.7
371
|
Verified
8.1
123
8.6
352
8.3
126
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.6
30
Not enough data
Business Instant Messaging
Not enough data
8.2
547
Not enough data
8.6
632
Not enough data
8.4
596
Business Instant Messaging
Not enough data
7.2
474
Not enough data
7.0
459
Business Instant Messaging
Not enough data
8.2
553
Not enough data
8.9
612
Not enough data
8.2
530
Generative AI - Business Instant Messaging
Not enough data
7.2
24
AI - Business Instant Messaging
Not enough data
7.3
24
Not enough data
7.8
24
Not enough data
7.5
24
Not enough data
7.9
23
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.0
266
8.7
166
9.1
265
9.0
173
8.8
243
8.6
160
9.0
277
8.6
157
Feature Not Available
8.0
136
8.8
241
8.4
147
8.9
252
8.5
157
Feature Not Available
8.1
139
SMS Platform
9.0
260
8.1
142
9.0
260
8.0
146
8.5
202
Feature Not Available
8.4
205
7.9
135
8.2
187
7.7
127
8.6
203
7.9
128
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
446
|
Verified
Not enough data
8.8
417
|
Verified
Not enough data
8.5
373
Not enough data
8.8
438
|
Verified
Not enough data
Performance
8.9
488
|
Verified
Not enough data
9.0
487
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
213
Not enough data
9.1
365
|
Verified
Not enough data
9.2
378
|
Verified
Not enough data
9.3
386
|
Verified
Not enough data
8.8
352
Not enough data
9.1
383
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
409
Not enough data
8.4(won by default)
402
Not enough data
8.7(won by default)
409
Not enough data
8.4(won by default)
393
Not enough data
8.8(won by default)
403
Not enough data
8.5(won by default)
400
Not enough data
Social Management
8.7(won by default)
451
Not enough data
8.9(won by default)
453
Not enough data
8.5(won by default)
439
Not enough data
8.8(won by default)
443
Not enough data
7.9(won by default)
421
Not enough data
8.4(won by default)
420
Not enough data
8.4(won by default)
373
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
88
Not enough data
8.0(won by default)
87
Not enough data
8.0(won by default)
88
Not enough data
8.1(won by default)
89
Not enough data
8.1(won by default)
89
Not enough data
8.2(won by default)
88
Not enough data
8.3(won by default)
89
Not enough data
Analytics
8.7
485
Not enough data
8.9
481
Not enough data
8.7
463
Not enough data
8.0
411
Not enough data
Customization
8.5
419
Not enough data
8.2
402
Not enough data
8.6
429
Not enough data
8.4
410
Not enough data
Generative AI
8.7
352
Not enough data
8.7
353
Not enough data
Agentic AI - Experience Management
7.8
54
Not enough data
8.1
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
Automation - AI Agents
8.3
12
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
14
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
208
Not enough data
9.2
208
Not enough data
8.0
188
Not enough data
8.8
202
Not enough data
7.8
186
Not enough data
Operations
8.8
212
Not enough data
8.7
201
Not enough data
8.2
204
Not enough data
8.8
198
Not enough data
9.0
202
Not enough data
8.0
193
Not enough data
7.9
187
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
239
Not enough data
8.8
226
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
9.0
236
Not enough data
Generative AI
8.4
155
Not enough data
8.7
150
Not enough data
Feedback Management
8.7
514
Not enough data
Feature Not Available
Not enough data
9.0
594
Not enough data
Feedback Analysis
8.7
521
Not enough data
8.8
524
Not enough data
8.6
515
Not enough data
Feedback Sources
9.5
663
Not enough data
9.1
576
Not enough data
Feature Not Available
Not enough data
8.9
545
Not enough data
Generative AI
8.7
422
Not enough data
8.7
414
Not enough data
Conversational Platform
8.8
387
Not enough data
Feature Not Available
Not enough data
8.8
342
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
340
Not enough data
8.8
332
Not enough data
8.6
298
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Generative AI
8.6
181
Not enough data
8.6
179
Not enough data
8.2
170
Not enough data
Communication
9.0
353
|
Verified
Not enough data
9.1
378
|
Verified
Not enough data
8.6
266
Not enough data
9.1
352
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
497
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
267
Not enough data
8.8
272
Not enough data
9.1
331
|
Verified
Not enough data
8.7
271
Not enough data
Content Generation - AI Content Creation Platforms
7.5
22
Not enough data
8.0
22
Not enough data
8.4
22
Not enough data
Management - AI Content Creation Platforms
7.8
20
Not enough data
8.6
22
Not enough data
8.6
22
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
48
Not enough data
8.4
48
Not enough data
8.6
48
Not enough data
Consumer Intelligence
9.2
1818
|
Verified
8.9
29
8.6
1413
|
Verified
8.7
28
8.8
1596
|
Verified
8.5
27
Reporting
Feature Not Available
7.7
25
8.8
1585
|
Verified
7.7
25
9.2
1852
|
Verified
8.8
28
Media Monitoring
8.7
1611
|
Verified
8.0
27
8.6
1434
|
Verified
7.8
25
8.4
1263
7.9
25
In-House Management
Feature Not Available
8.3
26
Feature Not Available
8.8
26
Generative AI
Feature Not Available
Feature Not Available
Agentic AI - Online Reputation Management
8.0
294
Not enough data
8.0
286
Not enough data
8.2
288
Not enough data
8.2
285
Not enough data
8.1
289
Not enough data
8.1
284
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Text Request are categorized as SMS Marketing, Conversational Marketing, and Online Reputation Management
Unique Categories
Birdeye is categorized as Patient Engagement, Payment Processing, Conversational Support, Chatbots, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, AI Content Creation Platforms, Local Listing Management, Experience Management, Social Media Management, AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, Live Chat, and Answer Engine Optimization (AEO)
Text Request is categorized as Business Instant Messaging
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Text Request
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.4%
Construction
7.6%
Medical Practice
6.5%
Marketing and Advertising
6.2%
Other
60.6%
Hospital & Health Care
11.3%
Medical Practice
9.5%
Insurance
7.7%
Staffing and Recruiting
5.5%
Health, Wellness and Fitness
4.9%
Other
61.1%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What are texting features?
1 Comment
CL
It works just like your phone. You can text patients exactly the same way. Patients can either call our pharmacy or text. They have a choice. More r going to...Read more
What is a Request text?
1 Comment
Official Response from Text Request
Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday...Read more
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