Introducing G2.ai, the future of software buying.Try now
Compare Birdeye and Text Request 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Paige
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Glia
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Text-Em-All
Visit Website
At a Glance
Market Segments
Small-Business (50.9% of reviews)
Small-Business (64.9% of reviews)
Entry-Level Pricing
Contact Us
Starting at $59.99 Per Month
Birdeye
Star Rating
(3,710)4.8 out of 5
Market Segments
Small-Business (50.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansText Request
Star Rating
(941)4.6 out of 5
Market Segments
Small-Business (64.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.99 Per Month
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Text Request. Users appreciate its ability to consolidate feedback and manage reviews seamlessly, with one user noting, "It is REALLY wonderful to hear directly from our guests."
- Users say that Birdeye's implementation process is notably quick and intuitive, making it easier for businesses to get started. Reviewers highlight the platform's user-friendly interface, stating, "Easy to use & everything is consolidated in one place," which enhances day-to-day usability.
- According to verified reviews, both platforms offer strong support, but Birdeye's quality of support is consistently praised. Users mention that they feel well-supported, with one stating that the platform allows them to "track, monitor, update, respond to, and manage reviews from all places," indicating a robust support system.
- Reviewers mention that while Text Request provides a solid texting solution, it lacks the comprehensive features that Birdeye offers. Users appreciate Text Request for its simplicity in communication, saying, "I love hearing from patients without having to pick up the phone," but some feel it doesn't match the depth of functionality found in Birdeye.
- Users highlight that Birdeye's advanced features, such as bulk SMS and automatic replies, significantly enhance customer engagement. One user noted the effectiveness of these features, stating they help address service complaints before they escalate, showcasing Birdeye's proactive approach.
- G2 reviewers indicate that while both platforms are user-friendly, Birdeye's overall experience is enhanced by its extensive feature set and higher satisfaction ratings. Users find it extremely helpful to have a platform that not only meets their needs but also provides tools for effective customer interaction and feedback management.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Text Request
Basic
Starting at $59.99
Per Month
- Autoresponder
- Escalation
- Message Template
Free Trial
Birdeye
Free Trial is available
Text Request
No trial information availableRatings
Meets Requirements
9.3
3,181
9.2
835
Ease of Use
9.3
3,236
9.3
856
Ease of Setup
9.1
2,318
9.3
375
Ease of Admin
9.3
1,919
9.3
318
Quality of Support
9.4
3,038
9.4
736
Has the product been a good partner in doing business?
9.4
1,921
9.3
314
Product Direction (% positive)
9.5
3,145
9.4
841
Features by Category
Messenger
8.8
384
|
Verified
Feature Not Available
8.5
382
|
Verified
Feature Not Available
8.8
386
|
Verified
8.5
135
8.9
383
|
Verified
Feature Not Available
Channels
8.9
400
|
Verified
Feature Not Available
8.9
390
|
Verified
8.5
130
9.0
400
|
Verified
9.3
148
8.1
324
|
Verified
7.8
115
8.3
316
|
Verified
8.2
109
Customers
8.9
389
|
Verified
8.5
123
8.7
377
8.5
133
9.0
386
|
Verified
8.2
131
8.7
371
|
Verified
8.1
123
8.6
352
8.3
126
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.6
30
Not enough data
Business Instant Messaging
Not enough data
8.2
547
Not enough data
8.6
632
Not enough data
8.4
596
Business Instant Messaging
Not enough data
7.2
474
Not enough data
7.0
459
Business Instant Messaging
Not enough data
8.2
553
Not enough data
8.9
612
Not enough data
8.2
530
Generative AI - Business Instant Messaging
Not enough data
7.2
24
AI - Business Instant Messaging
Not enough data
7.3
24
Not enough data
7.8
24
Not enough data
7.5
24
Not enough data
7.9
23
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.0
266
8.7
166
9.1
265
9.0
173
8.8
243
8.6
160
9.0
277
8.6
157
Feature Not Available
8.0
136
8.8
241
8.4
147
8.9
252
8.5
157
Feature Not Available
8.1
139
SMS Platform
9.0
260
8.1
142
9.0
260
8.0
146
8.5
202
Feature Not Available
8.4
205
7.9
135
8.2
187
7.7
127
8.6
203
7.9
128
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
448
|
Verified
Not enough data
8.8
417
|
Verified
Not enough data
8.5
373
Not enough data
8.8
438
|
Verified
Not enough data
Performance
8.9
488
|
Verified
Not enough data
9.0
488
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
214
Not enough data
9.1
366
|
Verified
Not enough data
9.2
379
|
Verified
Not enough data
9.4
388
|
Verified
Not enough data
8.8
354
Not enough data
9.1
385
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
413
Not enough data
8.4(won by default)
406
Not enough data
8.7(won by default)
413
Not enough data
8.4(won by default)
397
Not enough data
8.8(won by default)
407
Not enough data
8.5(won by default)
404
Not enough data
Social Management
8.7(won by default)
455
Not enough data
8.9(won by default)
461
Not enough data
8.5(won by default)
443
Not enough data
8.8(won by default)
448
Not enough data
7.9(won by default)
425
Not enough data
8.4(won by default)
423
Not enough data
8.4(won by default)
377
Not enough data
Agentic AI - Social Media Management
7.9(won by default)
90
Not enough data
8.1(won by default)
89
Not enough data
8.0(won by default)
90
Not enough data
8.2(won by default)
91
Not enough data
8.1(won by default)
91
Not enough data
8.2(won by default)
90
Not enough data
8.3(won by default)
91
Not enough data
Analytics
8.7
489
Not enough data
8.9
485
Not enough data
8.7
466
Not enough data
8.0
414
Not enough data
Customization
8.5
422
Not enough data
8.2
405
Not enough data
8.6
432
Not enough data
8.4
413
Not enough data
Generative AI
8.6
354
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
Automation - AI Agents
8.3
12
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
14
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
210
Not enough data
9.2
211
Not enough data
8.0
190
Not enough data
8.8
204
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
205
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
239
Not enough data
8.8
226
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
9.0
236
Not enough data
Generative AI
8.4
155
Not enough data
8.7
150
Not enough data
Feedback Management
8.7
519
Not enough data
Feature Not Available
Not enough data
9.0
599
Not enough data
Feedback Analysis
8.7
526
Not enough data
8.8
529
Not enough data
8.6
520
Not enough data
Feedback Sources
9.5
668
Not enough data
9.1
581
Not enough data
Feature Not Available
Not enough data
9.0
550
Not enough data
Generative AI
8.7
426
Not enough data
8.8
419
Not enough data
Conversational Platform
8.8
387
Not enough data
Feature Not Available
Not enough data
8.8
342
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
340
Not enough data
8.8
332
Not enough data
8.6
298
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Generative AI
8.6
181
Not enough data
8.6
179
Not enough data
8.2
170
Not enough data
Communication
9.0
353
|
Verified
Not enough data
9.1
378
|
Verified
Not enough data
8.6
266
Not enough data
9.1
352
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
498
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
267
Not enough data
8.8
272
Not enough data
9.1
331
|
Verified
Not enough data
8.7
271
Not enough data
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
49
Not enough data
8.5
49
Not enough data
8.6
49
Not enough data
Consumer Intelligence
9.2
1832
|
Verified
8.9
29
8.6
1419
|
Verified
8.7
28
8.8
1603
|
Verified
8.5
27
Reporting
Feature Not Available
7.7
25
8.8
1593
|
Verified
7.7
25
9.2
1862
|
Verified
8.8
28
Media Monitoring
8.7
1617
|
Verified
8.0
27
8.6
1440
|
Verified
7.8
25
8.4
1269
7.9
25
In-House Management
Feature Not Available
8.3
26
Feature Not Available
8.8
26
Generative AI
Feature Not Available
Feature Not Available
Agentic AI - Online Reputation Management
8.0
297
Not enough data
8.0
289
Not enough data
8.2
291
Not enough data
8.2
288
Not enough data
8.1
292
Not enough data
8.1
287
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Text Request are categorized as SMS Marketing, Conversational Marketing, and Online Reputation Management
Unique Categories
Birdeye is categorized as Patient Engagement, Payment Processing, Conversational Support, Chatbots, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, AI Content Creation Platforms, Local Listing Management, Experience Management, Social Media Management, AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, Live Chat, and Answer Engine Optimization (AEO)
Text Request is categorized as Business Instant Messaging
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Text Request
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.3%
Construction
7.5%
Medical Practice
6.4%
Marketing and Advertising
6.2%
Other
60.7%
Hospital & Health Care
11.3%
Medical Practice
9.5%
Insurance
7.7%
Staffing and Recruiting
5.5%
Health, Wellness and Fitness
4.9%
Other
61.1%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What are texting features?
1 Comment
CL
It works just like your phone. You can text patients exactly the same way. Patients can either call our pharmacy or text. They have a choice. More r going to...Read more
What is a Request text?
1 Comment
Official Response from Text Request
Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
