---
title: T.M.A.S. Reviews
meta_title: 'T.M.A.S. Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 57 reviews by the users' company size, role or industry to
  find out how T.M.A.S. works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 57
  scale: '5'
date_modified: '2026-06-30'
parent_category:
  name: Retail
  url: https://www.g2.com/categories/retail
---

# T.M.A.S. Reviews
**Vendor:** SMS Storetraffic  
**Category:** [Retail Analytics Software](https://www.g2.com/categories/retail-analytics)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 57
## About T.M.A.S.
T.M.A.S. is a powerful People Counting & Analytics Software Platform. Connect our People Counter devices to get visitor & customer foot traffic trends for your Retail store(s), libraries, museum, university, churches, events, casinos, and any other type of "real-world" places. We offer in-depth analysis features, automated counting, specialized tools for Retailers, and the ability to monitor & control occupancy in real-time for any type of buildings, and/or specific rooms.



## T.M.A.S. Pros & Cons
**What users like:**

- Users praise the **responsive customer support** of T.M.A.S., making setup and implementation seamless and effective. (7 reviews)
- Users find T.M.A.S. to be **incredibly easy to set up and use** , enhancing efficiency in store operations. (7 reviews)
- Users appreciate the **timely and customizable reports** of T.M.A.S., significantly improving data analysis and library traffic tracking. (5 reviews)
- Users find the **setup process exceptionally easy** , enabling seamless implementation without requiring professional assistance. (4 reviews)
- Users value the **data accuracy** of T.M.A.S., enabling confident decision-making based on precise foot traffic insights. (3 reviews)
- Sales Tracking (3 reviews)
- Dashboard Customization (2 reviews)
- Users commend T.M.A.S. for its **exceptional efficiency** , enabling precise tracking and analysis of visitor data effortlessly. (2 reviews)
- Features (2 reviews)
- Informed Decisions (2 reviews)

**What users dislike:**

- Users find the **inadequate reporting** feature overwhelming and prefer a simpler approach to traffic data analysis. (3 reviews)
- Users find the **software overly complicated** , suggesting a need for simplification to enhance user experience. (2 reviews)
- Users often face **data inaccuracy** with T.M.A.S., leading to unreliable reports on building occupancy. (2 reviews)
- Users struggle with **confusing instructions** for T.M.A.S., lacking guidance from previous users or documentation. (1 reviews)
- Users experience occasional **data delays** during peak times, impacting the real-time functionality of T.M.A.S. (1 reviews)
- Difficult Learning (1 reviews)
- Users find the **difficult setup** challenging, but report helpful customer service for resolving issues during installation. (1 reviews)
- Feature Issues (1 reviews)
- Improvement Needed (1 reviews)
- Limited Customization (1 reviews)

## T.M.A.S. Reviews
  ### 1. Automated Reporting That Makes Visitor Data Collection Effortless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about T.M.A.S.?**

I am thrilled by the automation of this system. You can set up reports to run automatically. The onboarding was very helpful-- they took time to learn about what we need, and trained me on how best to use the system to meet our needs. I've already set up a meeting with museum management to present on the system, and think about ways we can deploy this in other locations

**What do you dislike about T.M.A.S.?**

So far the largest downside is the upfront investment cost. I think it well worth the price, it just means we cannot install the system in as many buildings as we would like at once

**What problems is T.M.A.S. solving and how is that benefiting you?**

This system is automatically providing us visitor data for exhibitions, so we can make institutional decisions based on that data. Before, the data collection process was prone to errors and took up a lot of staff time.

  ### 2. Turning Foot Traffic Data into Action

**Rating:** 4.0/5.0 stars

**Reviewed by:** Gus M. | Chief Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 24, 2026

**What do you like best about T.M.A.S.?**

We have been very pleased with the T.M.A.S. system and the value it has provided in helping us better understand customer activity at our shelters. The system has given us reliable, objective data on foot traffic, which allows us to move beyond assumptions and make decisions based on actual customer patterns and something we use every day.

The installation process was straightforward. The equipment was easy to mount, and the setup was completed without impacting daily operations. Once installed, the system began collecting data immediately and did not require ongoing adjustment or troubleshooting.

Customer support has been excellent throughout the entire process. From the initial installation to ongoing use, their team has been responsive.

**What do you dislike about T.M.A.S.?**

One area that would further enhance the system would be expanded integration capabilities with external reporting tools. The ability to more seamlessly connect the data to platforms like Power BI would allow us to incorporate foot traffic into our broader operational dashboards and strengthen our overall analytics environment.

**What problems is T.M.A.S. solving and how is that benefiting you?**

One of the most important benefits has been the ability to separate perception from reality. The data has helped us validate operational needs, support planning decisions, and provide leadership with clear, quantifiable metrics. It has also strengthened our ability to evaluate the impact of programs, adoption events, and community outreach efforts by seeing how those activities translate into actual customer visits.

  ### 3. Highly suggest T.M.A.S. if you want to offer better customer service!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andrew F. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 27, 2025

**What do you like best about T.M.A.S.?**

T.M.A.S is very easy to set up, easy to use, and was a breeze to implement.  We had great training buy the customer support team.  

We have two retail stores and use a number of the features to give us real time information about store traffic and historic traffic counts to make sure we have the correct amount of staff at the right time.

The app is very easy to use and gives a tonne of information!

**What do you dislike about T.M.A.S.?**

We have not found any downsides yet, everything works great.

**What problems is T.M.A.S. solving and how is that benefiting you?**

We use T.M.A.S. to help us staff our retail stores with the appropriate amount of staff at the right time.  Before we guessed how many staff we needed.  Numbers do not lie.  We have saved $1000's on staffing costs since we installed T.M.A.S.

We now also can use conversion rate, to really figure out how effective our sales team is.

  ### 4. UNHelpful software and equipment for counting customers

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 08, 2025

**What do you like best about T.M.A.S.?**

4/15/2026: This is a followup to my original review posted in August of 2025. Since then our devices have stopped working and we could not get any help from TMAS. I have tried to end my subscription and I have received no response.

8/8/2025: We have been using TMAS counters and software for over a year and we find it accurate in its counting of people entering the building.
I like the daily and monthly reports that are emailed to me. They keep me informed of foot traffic including peak times.
I found TMAS to be the most affordable product with the features that I wanted.
TMAS is expandable if I want to add more counters to track foot traffic in specific areas.
Customer support is helpful and easy to reach.

**What do you dislike about T.M.A.S.?**

4/15/2025: Equipment stopped working. No customer service help. Cannot cancel subsciption.

8/8/2025: The software is a little difficult to set up but the customer service providers are very helpful in getting the information you want in the reports. Once the report is set up you don't have to make adjustments.

**What problems is T.M.A.S. solving and how is that benefiting you?**

We were using a manual counter that the staff had to be vigilant about counting people entering the building. The TMAS counters relieve us of this duty and provide us with an accurate count of people entering the building.

  ### 5. Outstanding Support and Seamless Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jackson O. | Assistant Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 11, 2025

**What do you like best about T.M.A.S.?**

The support. We were required to buy this by a fire marshal so this was a purchase not wanted at all, but needed. 

Mike V. and Sayantani were both wonderful and gave me the best customer experience even under unfortunate circumstances.

**What do you dislike about T.M.A.S.?**

Nothing to dislike. I can imagine that others might think the software is overcomplicated so maybe look into simplifying some categories. For example, it looked like there were 20+ reports but I can't imagine anyone using all of those. Then again, we'll barely even use ours so it is what it is. 

Again, nothing to dislike, just a preference of simplicity from me(which Sayantani helped with by hiding report options that I didn't need).

**What problems is T.M.A.S. solving and how is that benefiting you?**

You are solving the 'issue' of a potential max occupant load on an 8th floor of an office building. The fire marshal would not let us open this space without it.

Our job is to build interior office spaces and turn them over on a tight timeline so it is greatly benefitting my job.

  ### 6. Calibration of new store counter

**Rating:** 5.0/5.0 stars

**Reviewed by:** miguel c. | Technical Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 16, 2026

**What do you like best about T.M.A.S.?**

the new counter replaced was easy to setup and mount.

**What do you dislike about T.M.A.S.?**

the EOL devices such as 3dscope I has no support for calibration but the tech provided steps for updating the firmware though

**What problems is T.M.A.S. solving and how is that benefiting you?**

the tech Mike was awesome. I was about to schedule a calibration for the new counter but the booking site's availability was not until next week. He squeezed his time to assist us today instead of waiting for next week and calibrated the device in less than 10 mins. You're a rockstar Mike!

  ### 7. Powerful and Full of features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kenneth S. | Program Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 29, 2025

**What do you like best about T.M.A.S.?**

TMAS has proven to be an acurate and acessable people-counting solution at our 2 venues. The product allows us to track how many people visit our sites, and generate reports to match any time window a user requests. This is useful when working with dates inbetween months, rather than just blocks of predetermined values. Email alarts notifying me when a device is obstructed or low battery ensures that I can quickly address and issues that come up, and maintain clean records.

**What do you dislike about T.M.A.S.?**

too many buttons and features create distractions and cause confution for less "technologically literate" users, leading too frustration. I personally dont have the problem, but others in my space unfortuenly cannot query the data themselves (I would not attribute this fault to the product, but rather the user).

**What problems is T.M.A.S. solving and how is that benefiting you?**

We lacked a relaiable people/visitor counting applicaiton, and TMAS has filled that gap

  ### 8. Accurate Tracking with Excellent Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lincoln L. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 29, 2026

**What do you like best about T.M.A.S.?**

I mainly use T.M.A.S. for managing access to our nightclub. It's quite helpful for keeping track of the number of patrons. I like the accuracy and the support from the company. The initial setup was very easy.

**What do you dislike about T.M.A.S.?**

None

**What problems is T.M.A.S. solving and how is that benefiting you?**

I use T.M.A.S. to manage access to our club and track the count for fire and emergency.

  ### 9. T.M.A.S. Gets The Job Done!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hugo A. | IT Application Support Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 02, 2025

**What do you like best about T.M.A.S.?**

The team over there are extremely knowledgeable and efficient. I had 5 traffic counter calibrations done in one hour by a very skilled Mike V. over there! The Shopify POS integration is a nice touch.

**What do you dislike about T.M.A.S.?**

The solutions to mount the traffic counters are generic and third party. Our team is pretty handy so we manage but a streamlined telescoping mount would speed things up.

**What problems is T.M.A.S. solving and how is that benefiting you?**

The data provided allows us to intelligently allocate labor budget per store. Knowing the foot traffic allows us to schedule more or less staff based on customer demand. Before this solution we didn't have any data so managers scheduled empercially.

  ### 10. Essential Tool for Boosting Store Traffic and Community Impact

**Rating:** 5.0/5.0 stars

**Reviewed by:** Summer L. | Professional Photographer, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 30, 2025

**What do you like best about T.M.A.S.?**

This is such a wonderful tool! It allows us to track how many people enter our store, identify the days with the most traffic, and use that information to plan sales and marketing efforts more effectively. It was incredibly easy to set up, and the customer service team has been so helpful and responsive every step of the way. As a result, our thrift store can increase funding, which directly supports our teen center and helps us better serve the local community.

**What do you dislike about T.M.A.S.?**

It would be helpful for the PEARL to keep track of data for a longer amount of time. However, our business has created an Excel doc to make sure we always have these numbers.

**What problems is T.M.A.S. solving and how is that benefiting you?**

PEARL helps us keep track of how many people come into our store and which days are the busiest. With that information, we can plan our sales and marketing better to boost revenue for our teen center and community programs.

  ### 11. A Good Investment in Invaluable Data

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 28, 2026

**What do you like best about T.M.A.S.?**

We consistently receive reliable, accurate data on foot traffic in our store, which means we can calculate our true conversion rate with confidence. With that insight, we’re able to make better-informed decisions about displays, staffing, and other day-to-day operational choices.

**What do you dislike about T.M.A.S.?**

There are many reports included in the subscription package that we don’t have a use for. I’d prefer a simpler subscription option that provides only traffic data. We already have our own way of interpreting that data in relation to our sales.

**What problems is T.M.A.S. solving and how is that benefiting you?**

Knowing exactly how many people walked in our door allows us to accurately calculate our conversion rate and make better decisions.

  ### 12. GREAT Customer Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jackie R. | Library Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 22, 2025

**What do you like best about T.M.A.S.?**

I'm in a new director position and couldn't figure out why our T.M.A.S. data wasn't showing up. Sayantani not only found out why and helped me fix it, but offered to schedule a time to train me on reports to help meet my goals for our library and use of the software. She has stayed in communication with me through other, self-created issues. She's very patient, helpful, and understanding when helping me work through this learning curve. The software is great for helping me find out peak hours, hours we may need to adjust, most use areas of the library, and scheduling needs. I use the reports every day and highly recommend it.

**What do you dislike about T.M.A.S.?**

I don't like that one of my employees was able to delete two of our devices, but that's my fault because Sayantani asked if I wanted to adjust users' access. I should've deleted all other accounts then.

**What problems is T.M.A.S. solving and how is that benefiting you?**

T.M.A.S. is helping me show the usage of our library. It has helped us adjust our schedule to match the needs of our patrons, justify altering those schedules, and helping me know when I need extra staffing. It has also helped show others how much the library is needed on campus.

  ### 13. Great Product & Excellent Customer Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Arshaad I. | Managing Partner, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 23, 2025

**What do you like best about T.M.A.S.?**

We were looking for a traffic counter for our store and found T.M.A.S Traffic Counter, a Canadian company based in Montreal. We were hesitant at first but decided to give them a try.

Product Selection:

We ordered the 3D Scope II camera. Before ordering, we had demo meetings with their sales team. The sales representative was knowledgeable, polite, and answered all our questions. We took a month to decide, and the representative wasn’t pushy at all. In fact, they encouraged us to take our time. They were always available to address our questions and concerns.

Product Installation:

The product arrived quickly via UPS. A tech support person guided us through the installation and configuration process virtually. We had a small issue where the equipment wasn’t connecting properly. They sent a replacement within a week. We installed the new equipment, and it’s been working perfectly for the past 8 months. The tech team followed up after the initial setup. They provided a UPS return label for the faulty equipment, and the return process was hassle-free with no cost to us.

Customer Care:

Soon after installation, their customer care team reached out. A representative set up an initial call and walked us through the setup, app installation, reports, and other features. She helped us set up weekly and monthly reports. A month later, she followed up again and showed us more advanced features. Six months later, she checked in again and offered continued support.

Technical Support:

Three months after installation, we had an overcounting issue. We contacted technical support, got connected within minutes, and the issue was fixed in less than three business days. It was just a minor configuration problem.
We’re really impressed with the whole experience, especially since this was our first time using a traffic counter and dealing with T.M.A.S. The team handled everything virtually with minimal disruption.

Summary: Great product, excellent team, and amazing customer support. We highly recommend T.M.A.S Traffic Counter and will continue to work with them for our business.

**What do you dislike about T.M.A.S.?**

It will be great if they partner with local technicians just in case if someone needs help with installation or configuration. Not everyone is tech savvy so it will be great help for small businesses who doesn't have resources to get these things done.

**What problems is T.M.A.S. solving and how is that benefiting you?**

We are using them as people.coutner for our retail.clorhimg store. We find the product & services really great.

  ### 14. Always-Available Customer Service You Can Rely On

**Rating:** 4.0/5.0 stars

**Reviewed by:** Cici I. | Marketing, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about T.M.A.S.?**

Customer service is always available. I can always rely on Sayatani.

**What do you dislike about T.M.A.S.?**

The batteries keep running low. It requires specific batteries.

**What problems is T.M.A.S. solving and how is that benefiting you?**

It's solving our foot traffic count and it gives us good data.

  ### 15. Effortless Setup and Accurate Data Tracking

**Rating:** 5.0/5.0 stars

**Reviewed by:** aubrey o.

**Reviewed Date:** January 13, 2026

**What do you like best about T.M.A.S.?**

I like that I can get an accurate count of adults and children with T.M.A.S. It was extremely easy to set up, and our in-store staff managed it without needing outside professional help.

**What do you dislike about T.M.A.S.?**

The reporting feature is a little bit awkward and difficult, but accurate.

**What problems is T.M.A.S. solving and how is that benefiting you?**

I use T.M.A.S. to easily access accurate data for traffic counts, which helps confirm store traffic and track our customer base growth by counting adults and children separately.

  ### 16. Valuable Reporting That Helps Drive Better Decisio

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 03, 2026

**What do you like best about T.M.A.S.?**

The reporting is very valuable to our goals in reporting which is going to help us drive more better decisions.

**What do you dislike about T.M.A.S.?**

Unfortunately I haven't used it long enough to discover any roadblocks

**What problems is T.M.A.S. solving and how is that benefiting you?**

We're going to adjust scheduling based on foot traffic not only sales.

  ### 17. A traffic counter company with solid support and help tools

**Rating:** 4.0/5.0 stars

**Reviewed by:** Chris S. | President, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 15, 2025

**What do you like best about T.M.A.S.?**

TMAS was easy to install, and the configuration was via a phone meeting. Training was via a video session, which was easy and educational. There is a good library of self-help tools.

**What do you dislike about T.M.A.S.?**

The data interface is somewhat cluttered and a little overwhelming.

**What problems is T.M.A.S. solving and how is that benefiting you?**

A retail business needs to have accurate data on customer flow, and TMAS gives me accurate traffic counts

  ### 18. Great people counting tool and software connection to Shopify - excellent customer service also!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Thomas C. | IT and business manager support, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 22, 2025

**What do you like best about T.M.A.S.?**

Powerful software that allows you to monitor store traffic per time period in addition to pulling in all the necessary sales data from Shopify (Sales, items per transaction, average order value, etc.).  Still brand new to it but it will be a powerful tool to help us schedule our staff and keep up with trends to prepare for future strong and weak sales days.

**What do you dislike about T.M.A.S.?**

Because of it's power it takes some training to understand but so far I've been impressed with the training I've received and look forward to getting more insight.

**What problems is T.M.A.S. solving and how is that benefiting you?**

Traffic accuracy per time period and how that compares to the sales data.  It's a much better high tech solution that what we had before.

  ### 19. Operations Manager

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alex L. | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 21, 2025

**What do you like best about T.M.A.S.?**

People counted Year over Year — Great product!

**What do you dislike about T.M.A.S.?**

The hardest part is setting it up — after that its business as usual

**What problems is T.M.A.S. solving and how is that benefiting you?**

conversion

  ### 20. The Best!!!!!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2025

**What do you like best about T.M.A.S.?**

Super reliable! never offline! amazing insights! Customer support unparalled!

**What do you dislike about T.M.A.S.?**

A little complicated to understand the UI of TMAS software!

**What problems is T.M.A.S. solving and how is that benefiting you?**

Knowing traffic flows within the retail aspect of my business

  ### 21. Accurate People counter with a lot of customization and use cases.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rishi R. | Admin - Volunteer, Enterprise (> 1000 emp.)

**Reviewed Date:** November 07, 2024

**What do you like best about T.M.A.S.?**

We've been using T.M.A.S. at Akshardham for managing our people counter data, and it's been a game-changer. The software is incredibly user-friendly, making it easy to track and analyze visitor flow with precision. Its reporting capabilities are especially impressive, allowing us to generate detailed insights effortlessly. T.M.A.S. has helped streamline our operations, providing clear visuals and summaries that aid in decision-making. It’s reliable, efficient, and saves us significant time and effort. We highly recommend it to anyone needing a robust solution for managing visitor data and reporting needs!

**What do you dislike about T.M.A.S.?**

One area for improvement with T.M.A.S. is the customization options within the reporting features. While the software provides great data insights, having a bit more flexibility to tailor reports to our specific needs could enhance its usefulness. Additionally, occasional delays in data syncing can happen during high-traffic periods, so optimizing real-time data processing would make it even better. Overall, these are minor adjustments in an otherwise very effective software!

**What problems is T.M.A.S. solving and how is that benefiting you?**

We are using it for people traffic data. We have had other solutions but this one seems a bit more accurate.

  ### 22. Enjoyable experience once set up is completed.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 10, 2025

**What do you like best about T.M.A.S.?**

Working with Sayantani has been great.  She is very knowledgeable and professional.  Every time I've had a question or a concern, she has been able to guide me through and help me resolve my issue.

**What do you dislike about T.M.A.S.?**

Because the 3D camera needs to be hard wired to the internet, it is not easy to complete this without have to hire a contractor to help with the installation.  This causes additional expenses that were not originally planned for.  It also causes delays in the set up.

**What problems is T.M.A.S. solving and how is that benefiting you?**

Making sure we have the right reports and are using the software to it's capabilities.

  ### 23. User Friendly Door Counting

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 08, 2025

**What do you like best about T.M.A.S.?**

There are a variety of reports that make compiling data for different uses easy. Reports are customizable and user friendly.

**What do you dislike about T.M.A.S.?**

We use the software to track people who enter or exit the building. Our reports tend to give back 0.5 counts, which makes our counts inaccurate.

**What problems is T.M.A.S. solving and how is that benefiting you?**

We need to track the number of people who enter or leave our building over various periods of time. This solves that problem in an easy way that gives us a fairly accurate count as opposed to estimating.

  ### 24. Great Product and Gives Great Analytics

**Rating:** 5.0/5.0 stars

**Reviewed by:** Scott G. | General Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 05, 2025

**What do you like best about T.M.A.S.?**

It is easy to install and use the numbers to get what you want very easily.  Like how it gets you hourly numbers so it helps with staffing for your business.

**What do you dislike about T.M.A.S.?**

The only downside is remembering to put in new batteries.  Sometimes it is forgotten about and then you wonder why aren't we getting numbers and usually it because new batteries are needed.

**What problems is T.M.A.S. solving and how is that benefiting you?**

Keeps me informed for how many cashiers I need for my retail store.  Also, by know when to have more floor staff involved to keep theft down.

  ### 25. Game Changer for Libraries

**Rating:** 5.0/5.0 stars

**Reviewed by:** Samantha P. | Assistant Dean of Library & Academic Support Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 11, 2024

**What do you like best about T.M.A.S.?**

The S.M.S analytics software is a major game changer for library traffic statistics. We are now able to pinpoint our high-traffic times and cross-reference them with the days of the week. With the reports created, we can see our traffic from all entrances. The help desk is awesome. They provided one-on-one training to learn how to set up reports and interpret the data to our needs. This software enhances the product greatly.

**What do you dislike about T.M.A.S.?**

Nothing! We love everything about this product.

**What problems is T.M.A.S. solving and how is that benefiting you?**

We needed something to accurately count our foot traffic for our library building and this has been so helpful.

  ### 26. Daily insights that lead to improved ways of working

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 07, 2025

**What do you like best about T.M.A.S.?**

The daily updates and ability to compare footfall vs previous years has allowed us to identify traffic trends in our visitor center.  We have used this data to improve our efficiency and ways of working by shifting staffing and resources toward high volume times and optimize our visitor center to accommodate the most guests without having to significantly increase our staffing.

**What do you dislike about T.M.A.S.?**

Very happy with its functionality.  No current dislikes.

**What problems is T.M.A.S. solving and how is that benefiting you?**

Optimizing business hours and staffing levels to meet the changing needs and behavior of our consumer.

  ### 27. Support is always fast and responsive.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 28, 2025

**What do you like best about T.M.A.S.?**

Very dependable. Always receive the reports on time.

**What do you dislike about T.M.A.S.?**

No issues here. SMS support is very responsive.

**What problems is T.M.A.S. solving and how is that benefiting you?**

Traffic and KPI analysis.

  ### 28. Friendly

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 27, 2025

**What do you like best about T.M.A.S.?**

Dealing with TMAS has been a pleasant experience.

**What do you dislike about T.M.A.S.?**

I do not like when the batteries die, sometimes there are no indicators

**What problems is T.M.A.S. solving and how is that benefiting you?**

TMAS gives us a idea of how busy the library is weekly, daily, and annually

  ### 29. Absolutely thrilled with the experience!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carola K. | District Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 25, 2024

**What do you like best about T.M.A.S.?**

The implementation process of our retail store traffic counter was seamless and incredibly straightforward. The team made sure everything was set up perfectly, and they've guided us through each step, answering every question along the way. Their support has been invaluable, and the system itself has proven to be a game-changer for understanding foot traffic and customer patterns. Highly recommend for anyone looking to gain insights into their retail space with ease and accuracy!

**What do you dislike about T.M.A.S.?**

The app doesnt always update in real time but online it does.

**What problems is T.M.A.S. solving and how is that benefiting you?**

its helping me with measuring my kpis and conversion

  ### 30. Tmas works great

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 04, 2024

**What do you like best about T.M.A.S.?**

How easy it is to navigate to the information i need and how simple it is to read and adjust the dates so i can easily find the information i need fast.

**What do you dislike about T.M.A.S.?**

sometimes when using TMAS the numbers are a bit off because it sometimes counts staff walking in and sometimes it dosnt

**What problems is T.M.A.S. solving and how is that benefiting you?**

it solves the need to manually do conversion rates for our store so we can easily tell how many of the people walking in are buying stock from us so we know if something needs to be changed in our store.

  ### 31. Thank you for your services!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Haylie W. | Marketing Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 11, 2024

**What do you like best about T.M.A.S.?**

I appreciate the ability to pull robust reports and access readily available data on the traffic for each of our stores. I also value the feature that shows weather conditions which could affect store traffic. Thank you for your time today, Sayantani Sen. The customer support is amazing. I am grateful for you walking me through different methods of pulling reports and using the platform.

**What do you dislike about T.M.A.S.?**

The user interface can be a little tricky

**What problems is T.M.A.S. solving and how is that benefiting you?**

T.M.A.S. solves the problem of accurately tracking store traffic, providing us with real-time data and insights into customer behavior. By monitoring traffic patterns and correlating them with weather conditions, T.M.A.S. helps us make informed decisions on staffing, marketing strategies, and inventory management. This leads to improved operational efficiency, better customer service, and ultimately, increased sales and profitability.

  ### 32. Perfect Solution for Our Business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sam N. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 13, 2024

**What do you like best about T.M.A.S.?**

Our pearl people counter was very easily installed and made operational, especially with the clear instructions provided. After a lot of research we found this to be the perect solution for our business. The readers being battery powered and having a descreet design is great. The software being able to track in and outs alone is worth every. Where TMAS really succeeds is the reporting and analytical software. This is incredibly helpful so we can recognize trends and prepare accordingly. The training was excellent and the customer success team was very helpful.

**What do you dislike about T.M.A.S.?**

The training which is free and easily scheduled) is definitely needed. after the first training, TMAS seems a lot easier to use but at first its a bit hard to figure out the date ranges for running reports.

**What problems is T.M.A.S. solving and how is that benefiting you?**

Tracking our attendance and providing detailed reports that look at a variety of factors

  ### 33. Easy to use, helpful for our business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Zachary B. | Co-owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 11, 2024

**What do you like best about T.M.A.S.?**

I appreciate how accurate and consistent the counter is. It is incredibly useful for our business

**What do you dislike about T.M.A.S.?**

I don't believe there are downsides to TMAS

**What problems is T.M.A.S. solving and how is that benefiting you?**

We needed to know how many people come to our shopping center every day and this does that perfectly for us.

  ### 34. Great software for tracking multiple sets of people counter units

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ryan L. | External IT Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 07, 2024

**What do you like best about T.M.A.S.?**

Lots of features and automations availalbe for monitoring the people counting at your building, as well as having reports automatically sent to you.

**What do you dislike about T.M.A.S.?**

The only thing I would suggest about TMAS is it's designed for use with complex systems with many levels of users, and for a company with a single site and only a few counters, it's a little complex to set up.

**What problems is T.M.A.S. solving and how is that benefiting you?**

We previously had a manual people counter that had to be reset each evening, and had to be noted each evening by someone. This was ok, but if the system ever went down, or if the evening check didn't happen, or if someone didn't remember to reset the counter, we would have numbers that were off.

  ### 35. I've had a great experience using TMAS for the past 8 years

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mike D. | COO, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 05, 2024

**What do you like best about T.M.A.S.?**

- You can easily run reports to quickly get relevant data points
- There are rarely any issues with the store counters or software platform
- The platform allows you to easily add retail locations and quickly drill down on a specific location when needed

**What do you dislike about T.M.A.S.?**

- It's a little "techy" for the average user, making it harder to get staff into the habit of using it 
- It's difficult to reach people at times when you do encounter a technical issue
- It's up to the user to determine the reports that are relevant to their business, which can be overwhelming for some

**What problems is T.M.A.S. solving and how is that benefiting you?**

- It lets me see at a glance how many people are walking through our doors (less reliance on anecdotal evidence)
- It ensures I understand how much or how little to staff our locations
- It tells me which days are overperforming traffic expecations and which are underperforming

  ### 36. T.M.A.S. Excellence

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shirley B. | property Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 29, 2024

**What do you like best about T.M.A.S.?**

We have used T.M.A.S. traffic counters on our site for years with excellent results.

**What do you dislike about T.M.A.S.?**

We have no issues or concerns with T.M.A.S. , always helpful & available for our site where we used T.M.A.S. daily

**What problems is T.M.A.S. solving and how is that benefiting you?**

Traffic counting of retail custmers

  ### 37. User friendly

**Rating:** 3.5/5.0 stars

**Reviewed by:** mel W. | Admin Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 23, 2024

**What do you like best about T.M.A.S.?**

The analytics and the customization of the reporting

**What do you dislike about T.M.A.S.?**

My predecessor left no notes/no instructions on how to use it.

**What problems is T.M.A.S. solving and how is that benefiting you?**

when we have big-ticket events we use it as a tool to count visitors instead of the old-school way with a manual clicker.

  ### 38. Reliable and accurate

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 12, 2024

**What do you like best about T.M.A.S.?**

Ease of use and variety of reports available. Excellent customer service and support services.
Implementation was seamless. I was able to integrate with other software.  I use this daily. I think it is easy to use and pull reports.

**What do you dislike about T.M.A.S.?**

The batteries die too often, but the system does let you know.

**What problems is T.M.A.S. solving and how is that benefiting you?**

I am able to determine how many guests we are serving.

  ### 39. Provides the information I need

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 24, 2024

**What do you like best about T.M.A.S.?**

I appreciate being able to isolate data from specific time and date ranges.

**What do you dislike about T.M.A.S.?**

Our sensors occasionally record movement when we are closed, and I think it may be from activity happening on the other side of the glass doors.

**What problems is T.M.A.S. solving and how is that benefiting you?**

As the manager of a municipal library, I am responsible for tracking the number of people through our facility for our annual report to the province. This information is also required when we have short term events, such as art exhibits, so the lending gallery knows the viewing. Libraries are consistently asked to prove usage levels to our municipal and grant funding partners. Having the ability to pull the numbers from the website means that my staff aren't spending time making tally marks, or clicking a hand held counter to get that information.

  ### 40. 10/10 Recommend

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melanie R. | Director of Stores, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 28, 2024

**What do you like best about T.M.A.S.?**

The reporting is really helpful for our small business. The traffic counter is reliable and discreet. The cutsomer support team is super helpful. When I needed help finding the best reports for us, they set up a video call and walked me through it all! It also integrates with our POS system (lightspeed) super easily.

**What do you dislike about T.M.A.S.?**

There are a lot of reports, so it can be a little overwhelming. But as I stated, the customer support team was super helpful with this.

**What problems is T.M.A.S. solving and how is that benefiting you?**

Allows us to track our traffic conversion to asses training opportunities and consistency among our team.

  ### 41. Door counter for public library

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dana J. | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 08, 2023

**What do you like best about T.M.A.S.?**

TMAS uses overhead video camera to capture a head count (literally), which we find to be significantly more effective than a typical door counter, which struggles with strollers and clumps of people (e.g. families that walk in lock step).
Their customer support is phenomenal, working with us to tweak the angles for optimal readings. Don't let the fact that they're in Canada weigh in the decision. They sent a local installer and have worked remotely to make this work so well for us! Also, it's very affordable!

**What do you dislike about T.M.A.S.?**

Nothing to dislike. I had worried about distance for maintenance, but that wasn't an issue at all.

**What problems is T.M.A.S. solving and how is that benefiting you?**

Door counting, hours of high traffic relating to passive library programs

  ### 42. Review of SMS Store People Counter Device

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Libraries | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 05, 2024

**What do you like best about T.M.A.S.?**

High accuracy and reliability
Real-time data and comprehensive analytics
Easy installation and integration
Scalable for businesses of all sizes
User-friendly interface

**What do you dislike about T.M.A.S.?**

Initial cost might be a barrier for very small businesses
Requires occasional calibration to maintain peak accuracy
Dependency on internet connectivity for real-time data access

**What problems is T.M.A.S. solving and how is that benefiting you?**

We needed reliable data to give to administration about the current library usage trends. This system is very accurate, easy to use, and functions well in various lighting conditions. We now have solid data that we can report.

  ### 43. T.M.A.S. Reviw 9/7/2023

**Rating:** 5.0/5.0 stars

**Reviewed by:** Monica P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 07, 2023

**What do you like best about T.M.A.S.?**

The functionality of T.M.A.S. is stellar. Very easy to use. I enjoy the reports offered. They are completely detailed and ready at a click of a button. I also automate the reports I use most often.

**What do you dislike about T.M.A.S.?**

I understand that currently, I am not utilizing T.M.A.S.'S full potential. But for what I do use it for, I do not have many complaints. In the future, it would be nice if I am able to curate my own report. Taylor reports to my specific needs.

**What problems is T.M.A.S. solving and how is that benefiting you?**

Up to date data is essential for my business need. I am able to staff accordingly, apply standard break times due to the traffic trend and promote in smaller/ larger markets based on the traffic data received.

  ### 44. Highly professional and knowledgable suppport staff

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bob M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 15, 2023

**What do you like best about T.M.A.S.?**

It has a very robust reporting component

**What do you dislike about T.M.A.S.?**

My one complaint is that the very first contact after purchase did not make clear the details of the physical installation of the device.  Specifically, I did not see any reference to the documentation for this process.  It may have been there, but it was not sufficiently conspicuous if it was there and as a result the device was not installed in the appropriate location, and, consequently, no data was available during our first training session.

**What problems is T.M.A.S. solving and how is that benefiting you?**

It provides support data for funding arguments.

  ### 45. Was sceptical at first but very useful for my small business.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tim O. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 26, 2023

**What do you like best about T.M.A.S.?**

Lots of ways to interpret data related to traffic count. Can make staffing decisions, see effect of marketing campaigns etc.

**What do you dislike about T.M.A.S.?**

Complexity and volume of data can be intimidating. Staff was helpful to walk through it though.

**What problems is T.M.A.S. solving and how is that benefiting you?**

Seeing trends in traffic, staffing requirements, marketing outcomes

  ### 46. Need a people counting solution...here it is.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ricky S. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 18, 2022

**What do you like best about T.M.A.S.?**

I love the robust nature of the data that you are able to glean from the system. It can be used to analyze trends in your patronage, visit counts, and so much more.

**What do you dislike about T.M.A.S.?**

I have not yet found anything about the system I dislike. It was easily installed and is easy to use. I had no real knowledge of how to run wires, but I was able to run a wire to the system and have it ready before calling for callibration.

**Recommendations to others considering T.M.A.S.:**

If you are looking for people counting software, stop looking. This is exactly what you need.

**What problems is T.M.A.S. solving and how is that benefiting you?**

We really needed to have an accurate account of how many people were coming to the library on a daily basis. We will utilize that data (along with trends) to help determine if our current hours of operation work well in the community or whether we need to alter those hours in some way. We will be able to make these changes with hard data instead of guessing.

**Official Response from Sayantani Sen:**

> Thanks for your good words Ricky! Happy to help you with analyzing traffic trends for your library and always here in case you need help. :)

  ### 47. Perfect to count who is coming in and who is going out our door.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Law Enforcement | Enterprise (> 1000 emp.)

**Reviewed Date:** April 28, 2023

**What do you like best about T.M.A.S.?**

Pretty easy to use the prebuilt templates.  You do not need to be a coder to use the product.

**What do you dislike about T.M.A.S.?**

Noticed the email address must be all lowercase. Easy to overcome

**What problems is T.M.A.S. solving and how is that benefiting you?**

Need to have a count of the number of bodies in the building at all times

  ### 48. Up and Running

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jennifer F. | Retail Store Manager, Operations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 29, 2021

**What do you like best about T.M.A.S.?**

I like that each staff member of SMS is so customer service driven.  I have gotten to work with many staff over the years, and I am very grateful for all of their willingness to help me.

**What do you dislike about T.M.A.S.?**

I have no complaints about any areas of this company or their staff.  I am still learning the application and I am receiving all the help I require.

**What problems is T.M.A.S. solving and how is that benefiting you?**

My major problem has not been with SMS; but with my own IT department and their understanding of this service.  Thankfully with my rep's help, I have found a way to get online and finally use their service.

**Official Response from Patrick Thuot:**

> Thank you for your review; we appreciate it!

  ### 49. Quality service and products

**Rating:** 4.5/5.0 stars

**Reviewed by:** Andrew K. | Executive Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 12, 2021

**What do you like best about T.M.A.S.?**

What's best about TMAS is their customer service and its ease of availability to their clients.  I have had many occasions where I have to rely on CSR expertise.  Their staff is well-trained, patient, and thorough.

**What do you dislike about T.M.A.S.?**

At times, I find the dashboard for their retail products to be a bit clunky.  It's difficult to find the ways to filter the enormous amount of data they provide.  It takes time to learn as it's not fully intuitive.

**Recommendations to others considering T.M.A.S.:**

Know your facility, and what obstacles could exist prior to installation of any sensors.

**What problems is T.M.A.S. solving and how is that benefiting you?**

My organization wanted to answer one simple question: how many patrons are entering the building, and when?  With TMAS, we were able to afford even more information than that.  What we've discovered is valuable as we plan and develop to improve our services.

**Official Response from Patrick Thuot:**

> Thank you for your review and the honest feedback. It's true that we provide a lot of data, but that in some cases, it can be too much, especially when you're just getting started. We have a feature coming up this year that will allow having a simplified dashboard with the most essential Retail metrics only.

  ### 50. Excellent Product & Customer Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 02, 2021

**What do you like best about T.M.A.S.?**

I love that T.M.A.S. provides a product that is easy to install, use and provides accurate data to drive business results.  Customer support is top-notch, and they always go above and beyond to ensure our needs are met.

**What do you dislike about T.M.A.S.?**

I have not had an experience I dislike.  Their product is effective and efficient.  I am not sure how the product could be improved.  I highly recommend the company.

**What problems is T.M.A.S. solving and how is that benefiting you?**

We have been posting personnel to count visitors to various areas of the museum manually.  The count was then manually recorded on paper and had to be manually entered into a spreadsheet later.  Now, we pull up the app or login into the computer program and have visibility to visitor counts throughout the museum.  The tracking allows us to understand the flow of customers throughout the museum as well as times of visitations.

**Official Response from Patrick Thuot:**

> Thank you for your review; we appreciate it!


## T.M.A.S. Discussions
  - [What is T.M.A.S. used for?](https://www.g2.com/discussions/what-is-t-m-a-s-used-for)

- [View T.M.A.S. pricing details and edition comparison](https://www.g2.com/products/t-m-a-s/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-30+13%3A13%3A15+-0500&secure%5Bsession_id%5D=b82f5a68-4c43-4fe1-9338-7911986a28bb&secure%5Btoken%5D=a535cb23d84b50ab363429ca1abf5ae97339cd2d1ba467028a29104b08be2da7&format=llm_user)
## T.M.A.S. Integrations
  - [Cybex](https://www.g2.com/products/cybex/reviews)
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## T.M.A.S. Features
**Data Management**
- Consolidation

- Data types

- Correction
- Cleansing
- Validation


**Analytics**
- KPIs
- Forecasting
- Reports and Dashboards
- Predictive analytics

**Mobile**
- Mobile dashboard
- Mobile application

**Platform Additional Functionality**
- Cloud
- On-Premise

**Integration **
- Marketplace
- Retail POS
- Other software

**Generative AI**
- AI Text Generation

**Agentic AI - Retail Analytics**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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