Sync.com Reviews & Product Details

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I don't like that despite claiming unlimited, Sync.com has very limited integrations. I'm also frustrated with customer service because I was charged one day after my trial ended, and they refused to refund the charges. Switching to Sync.com from Dropbox was difficult. Misleading Trial Experience, No Integrations, No Flexibility I signed up for Sync.com expecting a competitive alternative to Dropbox or Box. What I got was an outdated product with modern pricing and zero flexibility. There are no native integrations with the tools businesses actually use today. No CRM integrations, no automation support, no meaningful ecosystem. Yet pricing is on par with Dropbox, Box, and other platforms that actually invest in integrations and workflows. The bigger issue is billing ethics. I was charged one day after the trial ended, immediately reached out, and was told a refund was not possible. No grace period. No consideration. Just a hard no. For a company positioning itself as business-ready, this is a poor look. If you are confident in your product, you should not need to rely on rigid trial cutoffs and refusal to refund a brand-new charge. If you need integrations, automation, or reasonable customer treatment, look elsewhere. Review collected by and hosted on G2.com.

Seamless replacement for Sharefile that we installed and got familiar with in a few days. Review collected by and hosted on G2.com.

It takes a while to get support - though we figured most issues out without help. Review collected by and hosted on G2.com.

I would say they have a simple interface, but that doesn't matter when they lose your files. Review collected by and hosted on G2.com.

They lost my files and haven't provided any explanation. The support was slow and absolutely unhelpful.

I have a paid plan and accidentally noticed that about 50 of my files disappeared from the storage without any notice. According to their own logs, my files should be still in storage but they are obviously not. I checked their servers' status page, and no downs or errors were mentioned there. I contacted their support and provided all the needed information for the investigation and only after 7 weeks of communication by email, they just say that the files can't be restored and that is not the kind of user experience they want to provide. And that is all! No excuses, no explanation, no any kind of compensation or refund.

They present themselves as reliable cloud file storage, but they can't do the only thing that you want them to do. I hardly can imagine such a situation with even old-style website hosting providers.

Don't trust this service! You most likely will just lose your data and spend days trying to contact them. Review collected by and hosted on G2.com.

Third-party (to Google Workspace or other cloud -based services) HIPAA compliant storage.

Simple, straightforward, affordable cloud backup storage.

Priced well for single-user based business Review collected by and hosted on G2.com.

Limited integration options (e.g. other software packages)

Limited diversity of services (but this is due to it being focused on secured storage rather than a range of features) Review collected by and hosted on G2.com.

The main feature of Sync.com is the ability to offer zero-knowledge encryption for its cloud service. In laymans terms, only the person who knows the password can access the files in the cloud. No one else has access to view the files, no third party, no hacker (in the event your account gets hacked, which is very unlikely) and not even Sync.com. If anyone breaks into or accesses your account, they will only see giberish as all your files are encrypted, and they can only be decrypted with your password which is only available to you and no one else.

Privacy is the key word when talking about Sync.com, or any other service which uses zero-knowledge encryption Review collected by and hosted on G2.com.

While the service offers top notch privacy and security, one drawback is that it's a little pricey if you want to store more than 5GB. Google Drive and other cloud services offer a lot more storage for free, but the extra feature of zero-knowledge encryption is worth it in my opinion.

Another thing which may be seen as a drawback is the fact that the service is not as fast as other cloud services, because the extra layer of encryption make it somewhat slower to encrypt / decrypt data on every use. But again, you get extra protection and privacy for slower speeds.

Also, you need to store your password in a very safe and secure environment as that is the only way you can decrypt (access) you data Review collected by and hosted on G2.com.

Sync.com is one of the best most secured cloud storage providers in the industry. If my memory serves me right I think I first heard about Sync.com in 2015. At first, I did not think Sync.com was such a big thing. It was only after I realized Encryption and its importance that I realized how good Sync.com is. Since then I've kept all the very important bank information and most important things related to our Business Website at Sync.com. Review collected by and hosted on G2.com.

To be honest, Sync.com's mobile application is not enough. Sometimes Automatic Backup does not work at all. Not enough Desktop Syncing is very slow. Probably because Sync encrypts all the files. In any case, they should pay more attention to their mobile application. Review collected by and hosted on G2.com.

I appreciate how easy it is to share documents with internal and external customers. You can elect to share entire folders to single documents, and I feel confident with end-to-end encryption that documents are secure. Review collected by and hosted on G2.com.

There are no major drawbacks compared to a system like dropbox. Google documents is more helpful if you need to collaborate on documents, but not as secure as Sync.com Review collected by and hosted on G2.com.

So many features which will flatter you. It's designed to keep data safe from hackers. It encrypts your file with a cipher which no one can unlock. It is basically built around for security purpose. You can use various varification methods to keep your data safe. Review collected by and hosted on G2.com.

Few things that I am not sure could be useful. It sometimes makes hard for us to sync including the 3rd party like google. It is less useful as a team collaboration. Drag and drop can't be done in it. In order to choose and a file and move we have go through a menu. Review collected by and hosted on G2.com.

I like how it syncs to the desktop so files are easily accessible. There is version history in case a file is written over, I can go back and restore a previous file. I like how links can be password protected and you can specify who has access to what folder. Review collected by and hosted on G2.com.

I do not like how two people can work on one file at the same time and it creates two different versions (vs. collaborating in real time or locking the other person out until finished). This creates the headache of trying to figure out what changes were made on what document. Review collected by and hosted on G2.com.

I have tryed many cloud storage services, but I'm sticking with sync.com

It syncs smoothly across all you devices PC, Mac, and cell phone. No conflicts with files. It works like a real file server. It even saves previous file versions. Very secure with 2FA authentication. Great desktop and android app. Review collected by and hosted on G2.com.

Not much. The desktop app may need a little work on UI, but it works perfectly. Review collected by and hosted on G2.com.