---
title: Sync.com Reviews
meta_title: 'Sync.com Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 48 reviews by the users' company size, role or industry to
  find out how Sync.com works for a business like yours.
aggregate_rating:
  rating_value: 4.1
  review_count: 48
  scale: '5'
date_modified: '2026-07-09'
parent_category:
  name: Backup
  url: https://www.g2.com/categories/backup
---

# Sync.com Reviews
**Vendor:** Sync.com  
**Category:** [Online Backup Software](https://www.g2.com/categories/online-backup)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 48
## About Sync.com
Since 2011, Sync.com has been on a mission to provide a safe space for the world to collaborate. Today, over one million businesses of all sizes use Sync’s award-winning cloud apps and ground-breaking privacy protection features to share big ideas, store important information and collaborate on game-changing projects.



## Sync.com Pros & Cons
**What users like:**

- Users find Sync.com to be a **seamless integration** that quickly replaces Sharefile, making adaptation effortless. (1 reviews)
- Users value the **secure storage** provided by Sync.com, ensuring their files remain private and accessible only to them. (1 reviews)
- Users value the **zero-knowledge encryption** of Sync.com, ensuring their files remain private and secure from unauthorized access. (1 reviews)
- Users value the **zero-knowledge encryption** of Sync.com for its unparalleled privacy and security of personal files. (1 reviews)

**What users dislike:**

- Users express frustration with **poor customer support** , highlighting unresponsive service and difficult refund processes after billing issues. (2 reviews)
- Users are frustrated with **billing issues** , facing charges after trials and poor customer service responses regarding refunds. (1 reviews)
- Users note that Sync.com can be **expensive** for storage beyond 5GB compared to other cloud services. (1 reviews)
- Users find **integration difficulty** frustrating, as Sync.com lacks essential integrations and offers poor customer service regarding billing. (1 reviews)
- Users express frustration over the **limited functionality** of Sync.com, particularly regarding poor integrations and customer service policies. (1 reviews)
- Outdated Interface (1 reviews)
- Poor Integration (1 reviews)
- Pricing Issues (1 reviews)
- Users note that **security leads to slower performance** and recommend keeping passwords exceptionally safe for access. (1 reviews)
- Users note that **slow performance** due to encryption can hinder the overall experience compared to other cloud services. (1 reviews)


## Sync.com Discussions
  - [Is Sync com any good?](https://www.g2.com/discussions/is-sync-com-any-good) - 1 comment
  - [How does sync software work?](https://www.g2.com/discussions/how-does-sync-software-work) - 2 comments

- [View Sync.com pricing details and edition comparison](https://www.g2.com/products/sync-com/reviews?page=4&section=pricing&secure%5Bexpires_at%5D=2026-07-09+15%3A33%3A39+-0500&secure%5Bsession_id%5D=bb04bb62-f9f7-4bf5-900f-67d5bb5139cc&secure%5Btoken%5D=968988a199de540223864f5e25f2ac712e00d1c5003fce37b5d963dd98ace56a&format=llm_user)

## Sync.com Features
**File Management**
- Device Syncing
- Web Interface
- File Type Support
- Search
- Mobile Apps

**Functionality**
- Real-time Sync
- Storage Capacity
- Remote Backup
- Versioning
- Mobile Backup Application

**Agentic AI - Cloud Content Collaboration**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction

**Collaboration**
- File following
- File Sharing
- Simultaneously Editing
- Change Tracking / Audit Logs

**Management**
- Disaster Recovery
- Remote Backup
- Storage Formats
- Scheduled Backups
- On-Demand Restoration

**Compatibility **
- Disk Backup
- Local Backup
- Storage Formats

**Administration**
- User and Role Management
- Policies and Controls
- Device Management
- Storage Limits
- Storage Zones
- Security

**Reporting**
- Activity Monitoring
- Documentation
- Alerts/Notifications

**Management**
- File Sharing
- Security Standards
- Encrypted Storage

**Platform**
- Performance and Reliability
- Reporting and Auditing
- System of Record Integration
- APIs

**Security**
- Data Encryption
- Security and Compliance
- Deduplication 

**Agentic AI - Online Backup**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

## Top Sync.com Alternatives
  - [Tresorit](https://www.g2.com/products/tresorit/reviews) - 4.5/5.0 (256 reviews)
  - [Dropbox](https://www.g2.com/products/dropbox/reviews) - 4.4/5.0 (30,834 reviews)
  - [Box](https://www.g2.com/products/box/reviews) - 4.2/5.0 (5,036 reviews)