--- title: Sync.com Reviews meta_title: 'Sync.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 47 reviews by the users' company size, role or industry to find out how Sync.com works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 47 scale: '5' date_modified: '2026-07-07' parent_category: name: Backup url: https://www.g2.com/categories/backup --- # Sync.com Reviews **Vendor:** Sync.com **Category:** [Online Backup Software](https://www.g2.com/categories/online-backup) **Average Rating:** 4.1/5.0 **Total Reviews:** 47 ## About Sync.com Since 2011, Sync.com has been on a mission to provide a safe space for the world to collaborate. Today, over one million businesses of all sizes use Sync’s award-winning cloud apps and ground-breaking privacy protection features to share big ideas, store important information and collaborate on game-changing projects. ## Sync.com Pros & Cons **What users like:** - Users find Sync.com to be a **seamless integration** that quickly replaces Sharefile, making adaptation effortless. (1 reviews) - Users value the **secure storage** provided by Sync.com, ensuring their files remain private and accessible only to them. (1 reviews) - Users value the **zero-knowledge encryption** of Sync.com, ensuring their files remain private and secure from unauthorized access. (1 reviews) - Users value the **zero-knowledge encryption** of Sync.com for its unparalleled privacy and security of personal files. (1 reviews) **What users dislike:** - Users express frustration with **poor customer support** , highlighting unresponsive service and difficult refund processes after billing issues. (2 reviews) - Users are frustrated with **billing issues** , facing charges after trials and poor customer service responses regarding refunds. (1 reviews) - Users note that Sync.com can be **expensive** for storage beyond 5GB compared to other cloud services. (1 reviews) - Users find **integration difficulty** frustrating, as Sync.com lacks essential integrations and offers poor customer service regarding billing. (1 reviews) - Users express frustration over the **limited functionality** of Sync.com, particularly regarding poor integrations and customer service policies. (1 reviews) - Outdated Interface (1 reviews) - Poor Integration (1 reviews) - Pricing Issues (1 reviews) - Users note that **security leads to slower performance** and recommend keeping passwords exceptionally safe for access. (1 reviews) - Users note that **slow performance** due to encryption can hinder the overall experience compared to other cloud services. (1 reviews) ## Sync.com Reviews ### 1. Sync.com Delivers Accessible Cloud Storage with Great Value and UX **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel R. | Multi-Media Communications Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Sync.com?** There are so many good things I could say about Sync.com, the pricing, the amount of storage you can get, and the UX/UI, but what I love most is the accessibility. As someone who’s always on the go, I wanted a cloud storage tool I can access from anywhere and have readily available whenever I need it. Sync does exactly that. **What do you dislike about Sync.com?** It’s a very robust platform, and there are only a few things I don’t like. I do wish there were a bit more UI customization, but at the same time, they’re always improving the experience and making it better overall. **What problems is Sync.com solving and how is that benefiting you?** Sync allows me to send large amounts of data to my clients without any hassle. ### 2. Effortless Storage, Accessible Anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Nenad P. **Reviewed Date:** June 08, 2026 **What do you like best about Sync.com?** I love how Sync Pro is very easy to use and has reasonable pricing. I appreciate that it's encrypted, which is important for storing documents and videos of my projects. I find it incredibly convenient that I can access it through my phone or laptop anytime, anywhere. The customer service is reasonable and they're always happy to assist. Also, the initial setup was very simple. **What do you dislike about Sync.com?** Maybe better connection with the phone if I want to switch from Apple iCloud to Sync Pro. I think they can take a look at that. **What problems is Sync.com solving and how is that benefiting you?** I use Sync Pro to store documents and videos, enabling access anywhere, anytime. It's easy to use, reasonably priced, and encrypted. Customer service is reliable and eager to assist. ### 3. Effortless File Sharing and Storage Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Sync.com?** I find Sync.com very user-friendly and it is a very easy-to-use platform. I appreciate the simple access to links for sharing files and the ease of downloading files. Files are easy to locate. Setting it up was very easy, making my work with large graphic art files and digital downloads for Etsy products straightforward. **What do you dislike about Sync.com?** I honestly can't think of anything. **What problems is Sync.com solving and how is that benefiting you?** I use Sync.com to store and safely share large graphic art files. It's user-friendly, allowing simple access to shareable links and easy downloads, which solves the problem of accessible, secure file storage for customers. ### 4. Easy-to-Use End-to-End Encryption with Continuous App Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2026 **What do you like best about Sync.com?** Encryption end-to-end. Ease of use on laptop/desktop and on mobile phone. Continuous improvements to their apps over the years, show them to be active. Canada based company. **What do you dislike about Sync.com?** Their customer service has not responded to me a few times. Other times it has been great. They need to communicate their updates better, as users are on different OS versions, which has caused issues for older users who didn't realise the update wasn't for them. **What problems is Sync.com solving and how is that benefiting you?** You can see that they are actively working on making their app, the interface and offering work better, faster and keep up with evolving OS and platform updates. ### 5. Sync.com: Transparent Background Sync That’s Easy and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Steve W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Sync.com?** Sync.com works in the background. It is basically transparent. This makes it very easy to use. It is also reliable. **What do you dislike about Sync.com?** I have not found anything that I dislike about Sync.com **What problems is Sync.com solving and how is that benefiting you?** Sync.com lets me access files remotely when I am traveling. This allows me to process data as I collected it in the field and review data from previous projects. ### 6. Safe document sharing. **Rating:** 5.0/5.0 stars **Reviewed by:** Andy S. | Finance Director & Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Sync.com?** Automatically replicates with my documents, safety and multi device capability. I have been helped two or three times really quickly by support. Intergrate stop MAC and IOS. **What do you dislike about Sync.com?** I don't like chatbots and am nervous about AI. **What problems is Sync.com solving and how is that benefiting you?** Multi device and location sharing of data. ### 7. Secure, Cost-Effective, and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Sync.com?** I use Sync.com for backing up and sharing important files like family photos, taxes, and keepsake documents. It does a good job keeping everything backed up and accessible. I really appreciate that it's Canadian and has a good reputation for privacy, which is important for the sensitive documents I store. The cost is also a big plus for me. At work, we use it to share work-related files, and I found Sync.com to be more manually controllable compared to OneDrive. The initial setup was pretty easy too. **What do you dislike about Sync.com?** Nothing **What problems is Sync.com solving and how is that benefiting you?** I use Sync.com to keep my family photos and important documents backed up and accessible. It allows us to share work-related files easily and provides more manual control compared to OneDrive. ### 8. Easy to Use and Dependable—Especially the Reliable Desktop App **Rating:** 5.0/5.0 stars **Reviewed by:** Stavros S. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Sync.com?** It’s easy to use and dependable, and I find the desktop app especially reliable. **What do you dislike about Sync.com?** Its desktop client is pretty basic, with no special backup options. **What problems is Sync.com solving and how is that benefiting you?** Keeping my precious data secure and safe from data loss. ### 9. Disappointing Integration and Poor Customer Service **Rating:** 0.5/5.0 stars **Reviewed by:** Everardo K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2026 **What do you like best about Sync.com?** Nothing **What do you dislike about Sync.com?** I don't like that despite claiming unlimited, Sync.com has very limited integrations. I'm also frustrated with customer service because I was charged one day after my trial ended, and they refused to refund the charges. Switching to Sync.com from Dropbox was difficult. Misleading Trial Experience, No Integrations, No Flexibility I signed up for Sync.com expecting a competitive alternative to Dropbox or Box. What I got was an outdated product with modern pricing and zero flexibility. There are no native integrations with the tools businesses actually use today. No CRM integrations, no automation support, no meaningful ecosystem. Yet pricing is on par with Dropbox, Box, and other platforms that actually invest in integrations and workflows. The bigger issue is billing ethics. I was charged one day after the trial ended, immediately reached out, and was told a refund was not possible. No grace period. No consideration. Just a hard no. For a company positioning itself as business-ready, this is a poor look. If you are confident in your product, you should not need to rely on rigid trial cutoffs and refusal to refund a brand-new charge. If you need integrations, automation, or reasonable customer treatment, look elsewhere. **What problems is Sync.com solving and how is that benefiting you?** I use Sync.com for syncing with Synology, but it has very limited integrations despite claiming unlimited support. ### 10. Cost-Effective and Easy to Use, but File Handling Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Iulian F. | Software Developer **Reviewed Date:** June 08, 2026 **What do you like best about Sync.com?** I like that Sync Pro is easy to use and that the cost is cheap enough for unlimited data storage. The price of the service is a big plus for me. **What do you dislike about Sync.com?** One is, when there are issues with files. Downloading, uploading, or other problems. It's very hard to fix them. **What problems is Sync.com solving and how is that benefiting you?** I use Sync Pro for storing data and it keeps my data safe. It's cost-effective for unlimited data storage. ## Sync.com Discussions - [Is Sync com any good?](https://www.g2.com/discussions/is-sync-com-any-good) - 1 comment - [How does sync software work?](https://www.g2.com/discussions/how-does-sync-software-work) - 2 comments - [View Sync.com pricing details and edition comparison](https://www.g2.com/products/sync-com/reviews/sync-com-review-4771524?section=pricing&secure%5Bexpires_at%5D=2026-07-08+13%3A16%3A18+-0500&secure%5Bsession_id%5D=57b6a5ec-2efc-499e-8f51-5993899676ca&secure%5Btoken%5D=c55a79624c3d31255de76f3151574b985c1aa1c737cdba9218958ae40cfb6f11&format=llm_user) ## Sync.com Features **File Management** - Device Syncing - Web Interface - File Type Support - Search - Mobile Apps **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning - Mobile Backup Application **Agentic AI - Cloud Content Collaboration** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Collaboration** - File following - File Sharing - Simultaneously Editing - Change Tracking / Audit Logs **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Compatibility ** - Disk Backup - Local Backup - Storage Formats **Administration** - User and Role Management - Policies and Controls - Device Management - Storage Limits - Storage Zones - Security **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Management** - File Sharing - Security Standards - Encrypted Storage **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Security** - Data Encryption - Security and Compliance - Deduplication **Agentic AI - Online Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Sync.com Alternatives - [Tresorit](https://www.g2.com/products/tresorit/reviews) - 4.5/5.0 (256 reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - 4.4/5.0 (30,827 reviews) - [Box](https://www.g2.com/products/box/reviews) - 4.2/5.0 (5,034 reviews)