Symtrain Reviews & Product Details

As a customer, I've found Symtrain's AI training simulations incredibly helpful for my team. The user interface is intuitive and easy to navigate, making it simple to set up new training scenarios. Their customer support team has been exceptional - always responsive and going above and beyond to help us maximize the platform's potential. Review collected by and hosted on G2.com.

The platform offers so many features that it can be overwhelming at first - though this becomes an advantage once you're familiar with it. I wish we had implemented it sooner, as we would have saved even more time on training. The pricing structure may be prohibitive for smaller businesses or those with limited training budgets. Additionally, the user interface could benefit from modernization to improve navigation and overall user experience. Review collected by and hosted on G2.com.

I have found this tool to be very useful when it comes to training the agents. My team can setup some time practice at their own pace and I simple have to monitor their performances. Even the sym creation part is really easy and I have used it for so many different use cases and it works wonders! Review collected by and hosted on G2.com.

There are so many features that it gets overwhelming. Once you give it some time and practice with it, it gets easier and easier. Review collected by and hosted on G2.com.

Quality sentiment scores, Agent performance and improvement.

The tool combines visual and voice simulations, which significantly reduce the time needed for onboarding and coaching.

Symtrain is user-friendly and has a great learning curve, making it accessible even for those who have never used similar platforms before. Review collected by and hosted on G2.com.

I liked the product, but if it implements some tonality changes in the AI voices and fixes some bugs, especially the slow performance when handling larger modules, then it would be the best tool to work with. Review collected by and hosted on G2.com.

I liked the realistic simulations and personalized AI coaching which has reduced the time required for initial training and ongoing coaching. Review collected by and hosted on G2.com.

Symtrain has an excellent feedback and coaching system but may have more scope for customization. Review collected by and hosted on G2.com.

I love the fact that these are customizable based on your business needs and the ease of making changes and building as needs change. The customization is limitless and the voices are not robotic like other systems I have used in the past. Making for a more lifelike experience for your team, Review collected by and hosted on G2.com.

I have not found anything that is not helpful Review collected by and hosted on G2.com.

The best abut Symtrain is that you can practice as much as you want, without any issues whatsoever.

Also, you can easily learn how to use even if you have never used it before, so it has a great learning curve compared to most of the training platforms I've used in the past. Review collected by and hosted on G2.com.

When you get deeper into it and start assigning your modules and more, you actually need to go to "Assignment" to assign them. Which is still very simple and friendly, but I would prefer to just locate my module/sym and just assign it regardless of the panel I'm working on. Other than this smaill thing, I love it! Review collected by and hosted on G2.com.

There are four huge upsides:

1. New hire process and soft skills training to augment instructor led training

2. Eliminates the need for in class role play exercises

3. Boost training when an area of opportunity is identifies.

4. Easy integration. Review collected by and hosted on G2.com.

The onlkt real downside is learning how to create Syms. It just a learning process with a very short ramp up time. Review collected by and hosted on G2.com.

I love how the Symtrain platform is accessible and so much easy to use. It hardly takes 10 seconds to get anyone into Symtrain and the ability to simulate real customer interactions helps agents build confidence and improve performance. The platform is straightforward, making it easy for both new and experienced users to engage with the system. Review collected by and hosted on G2.com.

SymTrain’s feedback system works well but has room for even more customization, offering a chance to refine training outcomes and adapt them to unique organizational goals. Review collected by and hosted on G2.com.

My trainer has said the the module creation and distribution to call center agents is nice and easy. Review collected by and hosted on G2.com.

Not being able to control the time to answer a question. Visibility into who has completed the assigned training and who has not. Also, ranking users by completion scores. Review collected by and hosted on G2.com.

This tool has increased our handson time for new hires and is a big contributor for our tenured agents with continuous learning. Review collected by and hosted on G2.com.

It didn't allow me to create a video simulation but the options to add as many screenshots and images of our daily tool suffice the needs. Review collected by and hosted on G2.com.