it helps us measure key attributes like food, cleanliness, service across all our locations and makes our restaurant managers more accountable.
What do you dislike?
Since it is a newer tool, they don't integrations with a lot of CRMs and support tools
What business problems are you solving with the product? What benefits have you realized?
we were looking for a tool to send complaints from our customers in realtime to the corporate office and the managers. We have now made our team more accountable and geared towards better service. We have seen an increase in our overall satisfaction scores
* We monitor all Survaider reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.