Surfly Reviews & Product Details

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see. With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video. Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include: - Document sharing - Video chat - Control switching - Field masking - Action logs - Behaviour control - Customisable UI - Security and privacy compliance - Single sign on

Seller

Surfly

Discussions

Surfly Community

Languages Supported

Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Italian, Japanese, Georgian, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Portuguese (Brazil), Portuguese (Portugal)

Solution Type

All-in-One

Overview by

Thomas Woods

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 100 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Surfly Integrations

(2)

Integration information sourced from real user reviews.

Surfly Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Surfly, and what problem is it built to solve?

Surfly provides co-browsing and web interaction solutions for real-time collaboration on web content without requiring software downloads. It is designed to help businesses support customer service, sales, and remote assistance through shared web sessions.

What languages does Surfly support?

Surfly supports 16 languages, including Czech, Dutch, English, Estonian, and Finnish, among others.

What company sizes and industries is Surfly the best fit for?

Surfly appears across small-business, mid-market, and enterprise teams, with financial services, technology, and insurance among the most represented industries. The strongest fit signals in reviewer-reported company details are:

Company size: Small businesses and mid-market organizations, with enterprise teams also represented.
Industries: Financial services, information technology and software, and insurance.

How long does it take to implement Surfly across a team?

Implementation is often reported as taking less than a month, though some teams describe shorter or longer rollouts. The reported time-to-go-live ranges include:

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported
1–3 months	Also reported

What customer support options does Surfly provide, and how do users find the overall support experience?

Support is available through 24/7 live-rep assistance, chat and email/help desk, as well as self-service FAQs and a knowledge base. The experience is described as responsive and helpful, including during demos, setup, and ongoing use; some users would like support hours to be broader.

Is Surfly considered safe and secure for handling data?

Users describe Surfly’s browser-focused sessions as privacy-conscious, since sharing is limited to relevant web content rather than other device applications, and they value confidential-information masking. Security is still an area teams pay attention to, with feedback noting that protections can be improved and raising questions around password handling.

G2 reviews are authentic and verified.

Here's how.

Paul B.

Managing Director

Small-Business (50 or fewer emp.)

5/25/2020

"Great product to sell with great support from the Vendor"

5/5

What do you like best about Surfly?

No code to install on website, no software to download. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Minor irritation is switching highlighter pen on and off Review collected by and hosted on G2.com.

Vit H.

Startup Investor & Advisor & Supporter

Mid-Market (51-1000 emp.)

5/24/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Technology and team you can depend on"

4.5/5

What do you like best about Surfly?

A modern continuously updated technology enabled by agile, flexible and friendly team Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Lack of scale in terms of high volume enterprise implementations Review collected by and hosted on G2.com.

正

正之 .

Small-Business (50 or fewer emp.)

5/26/2020

"good product"

4.5/5

What do you like best about Surfly?

ease of use. You can easily switch between each other's operations Review collected by and hosted on G2.com.

What do you dislike about Surfly?

I want to start from seeing each other's faces. Review collected by and hosted on G2.com.

Ahmed B.

Project Management

Small-Business (50 or fewer emp.)

5/25/2020

"Very interesting concept!"

5/5

What do you like best about Surfly?

Very simple to use, fast, safe, no installation software, no configuration, ... Review collected by and hosted on G2.com.

What do you dislike about Surfly?

I don't see any downside of using the solution. Review collected by and hosted on G2.com.

Ron I.

Mid-Market (51-1000 emp.)

5/25/2020

"Great integration partner. Quick to respond and ensure project success."

4.5/5

What do you like best about Surfly?

East integration

Prompt responses

Great people

Great value for the cost Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Nothing at the moment. All experience has been positive Review collected by and hosted on G2.com.

Laiza Sofia L.

Sales Manager

Mid-Market (51-1000 emp.)

9/25/2019

"A perfect application to hold remote conversations with our customers."

4.5/5

What do you like best about Surfly?

I like how it allows me to serve my clients and give them the attention they deserve, I like that it has improved my sales on a large scale is an application that has a friendly friendly interface, where it allows to share screens with customers and that makes the advice Be more explanatory, I am in love with this software for the simple reason that my sales can be made from my workplace. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

I do not like their little free trial time, since it is a great limitation to be able to exploit all those features that are exposed on this platform, when I was researching about a software to increase sales I noticed the good qualifications they gave to this software, and it is true it is very good, only that it has negative the little time of use that it offers to explore those characteristics. Review collected by and hosted on G2.com.

Recommendations to others considering Surfly:

I recommend it because it is a tool that improves your attention with customers and is very instructive to increase your sales. Review collected by and hosted on G2.com.

What problems is Surfly solving and how is that benefiting you?

The biggest benefit of this software is to allow me to share a screen with my clients, the fact that it allows me to manage sales remotely has caused them to increase dramatically, as it has also solved the problem of moving from one place to another to be able to serving several clients on the same day is a great advantage since it saves me time and that is a great important factor. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

5/24/2020

"Great co-browsing experience"

4/5

What do you like best about Surfly?

Works smoothly on my mobile device. Intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

It's hard to pick something for the sake of disliking. However, I'm sure I would find features that require improvement the longer I use it. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/25/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"We sell Surfly in Japan."

5/5

What do you like best about Surfly?

Very easy to use. Recommended for customers who care about security. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Implementing code on a website is difficult. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

5/25/2020

"A hassle-free solution that is friendly to use, easy to integrate, and affordable to adopt."

5/5

What do you like best about Surfly?

Universal browsing with video chat and document upload/download is a perfect combination for digital insurance! And I think the free trial and online resource is really helpful for early evaluation. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

I think it would be perfect if Surfly can support native apps co-browsing. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

5/25/2020

"Great solution, great support, great people!"

5/5

What do you like best about Surfly?

User friendliness, integrability, security. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Sometimes additional features are required, however, the functionality of the solution is continuously extended. Review collected by and hosted on G2.com.