Surfly Features

Provides a live chat feed during a screen sharing session. 24 reviewers of Surfly have provided feedback on this feature.

Based on 25 Surfly reviews. Allows users to communicate via audio channels.

As reported in 28 Surfly reviews. Allows users to communicate via video channels.

As reported in 26 Surfly reviews. Provides a live preview of what viewers are seeing in real-time.

Allows users to give audience members control of cursors or tools on the shared screen. This feature was mentioned in 29 Surfly reviews.

Allows presenters to relinguish presenter access to another user in a call. 28 reviewers of Surfly have provided feedback on this feature.

Provides password protection to screen sharing sessions. 23 reviewers of Surfly have provided feedback on this feature.

Allows users to record screen sharing sessions for later review. This feature was mentioned in 22 Surfly reviews.

Based on 27 Surfly reviews. Software is available within browsers.

Provides screen sharing options to allow access to view or control real-time activities. 14 reviewers of Surfly have provided feedback on this feature.

As reported in 15 Surfly reviews. Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

As reported in 12 Surfly reviews. Provides the ability to record remote access and support sessions.

Based on 10 Surfly reviews. Provides multiple technician support simultaneously.

Allows users to switch between multiple end users’ monitors with a single click.

Based on 15 Surfly reviews. Provides permssion for access control of user's web browser

Based on 16 Surfly reviews. Allows agents to navigate through web pages by swapping or shifting pages on user's behalf

Provides real time assitance across web and mobile This feature was mentioned in 16 Surfly reviews.

As reported in 10 Surfly reviews. Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.

Provides voice over IP calling solutions.

Provides pre-session or in-session video call options to resolve issues. This feature was mentioned in 12 Surfly reviews.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. This feature was mentioned in 14 Surfly reviews.

As reported in 14 Surfly reviews. Implements encryption standards to secure data both in transit and at rest.

Provides compliance to multiple industry standards like HIPAA and GDPR. 12 reviewers of Surfly have provided feedback on this feature.

Provides high-level security during co-browsing sessions This feature was mentioned in 14 Surfly reviews.

As reported in 13 Surfly reviews. Provides secured masking on sensitive data (i.e. account numbers or passwords)

Based on 13 Surfly reviews. Allows mobile device access to provide support or connect to your computer from anywhere.

Based on 13 Surfly reviews. Provides support across iOS, Mac, Android, PC and other devices.

Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. This feature was mentioned in 12 Surfly reviews.

Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. This feature was mentioned in 12 Surfly reviews.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Makes informed choices based on available data and objectives