Surfly Features

Provides a live chat feed during a screen sharing session. This feature was mentioned in 24 Surfly reviews.

As reported in 25 Surfly reviews. Allows users to communicate via audio channels.

Allows users to communicate via video channels. This feature was mentioned in 28 Surfly reviews.

Provides a live preview of what viewers are seeing in real-time. This feature was mentioned in 26 Surfly reviews.

Allows users to give audience members control of cursors or tools on the shared screen. This feature was mentioned in 29 Surfly reviews.

Allows presenters to relinguish presenter access to another user in a call. 28 reviewers of Surfly have provided feedback on this feature.

As reported in 23 Surfly reviews. Provides password protection to screen sharing sessions.

As reported in 22 Surfly reviews. Allows users to record screen sharing sessions for later review.

Software is available within browsers. 27 reviewers of Surfly have provided feedback on this feature.

Provides screen sharing options to allow access to view or control real-time activities. This feature was mentioned in 14 Surfly reviews.

Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. 15 reviewers of Surfly have provided feedback on this feature.

Provides the ability to record remote access and support sessions. 12 reviewers of Surfly have provided feedback on this feature.

As reported in 10 Surfly reviews. Provides multiple technician support simultaneously.

Allows users to switch between multiple end users’ monitors with a single click.

Provides permssion for access control of user's web browser This feature was mentioned in 15 Surfly reviews.

As reported in 16 Surfly reviews. Allows agents to navigate through web pages by swapping or shifting pages on user's behalf

Provides real time assitance across web and mobile This feature was mentioned in 16 Surfly reviews.

Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. 10 reviewers of Surfly have provided feedback on this feature.

Provides voice over IP calling solutions.

Provides pre-session or in-session video call options to resolve issues. 12 reviewers of Surfly have provided feedback on this feature.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. This feature was mentioned in 14 Surfly reviews.

Based on 14 Surfly reviews. Implements encryption standards to secure data both in transit and at rest.

As reported in 12 Surfly reviews. Provides compliance to multiple industry standards like HIPAA and GDPR.

Provides high-level security during co-browsing sessions This feature was mentioned in 14 Surfly reviews.

As reported in 13 Surfly reviews. Provides secured masking on sensitive data (i.e. account numbers or passwords)

Allows mobile device access to provide support or connect to your computer from anywhere. 13 reviewers of Surfly have provided feedback on this feature.

Provides support across iOS, Mac, Android, PC and other devices. 13 reviewers of Surfly have provided feedback on this feature.

Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. This feature was mentioned in 12 Surfly reviews.

Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. 12 reviewers of Surfly have provided feedback on this feature.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Makes informed choices based on available data and objectives