Surfly Reviews & Product Details

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see. With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video. Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include: - Document sharing - Video chat - Control switching - Field masking - Action logs - Behaviour control - Customisable UI - Security and privacy compliance - Single sign on

Seller

Surfly

Discussions

Surfly Community

Languages Supported

Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Italian, Japanese, Georgian, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Portuguese (Brazil), Portuguese (Portugal)

Solution Type

All-in-One

Overview by

Thomas Woods

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

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Top-Rated Alternatives

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User Insights

Average based on 100 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Surfly Integrations

(2)

Integration information sourced from real user reviews.

Surfly Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Surfly, and what problem is it built to solve?

Surfly provides co-browsing and web interaction solutions for real-time collaboration on web content without requiring software downloads. It is designed to help businesses support customer service, sales, and remote assistance through shared web sessions.

What languages does Surfly support?

Surfly supports 16 languages, including Czech, Dutch, English, Estonian, and Finnish, among others.

What company sizes and industries is Surfly the best fit for?

Surfly appears across small-business, mid-market, and enterprise teams, with financial services, technology, and insurance among the most represented industries. The strongest fit signals in reviewer-reported company details are:

Company size: Small businesses and mid-market organizations, with enterprise teams also represented.
Industries: Financial services, information technology and software, and insurance.

How long does it take to implement Surfly across a team?

Implementation is often reported as taking less than a month, though some teams describe shorter or longer rollouts. The reported time-to-go-live ranges include:

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported
1–3 months	Also reported

What customer support options does Surfly provide, and how do users find the overall support experience?

Support is available through 24/7 live-rep assistance, chat and email/help desk, as well as self-service FAQs and a knowledge base. The experience is described as responsive and helpful, including during demos, setup, and ongoing use; some users would like support hours to be broader.

Is Surfly considered safe and secure for handling data?

Users describe Surfly’s browser-focused sessions as privacy-conscious, since sharing is limited to relevant web content rather than other device applications, and they value confidential-information masking. Security is still an area teams pay attention to, with feedback noting that protections can be improved and raising questions around password handling.

G2 reviews are authentic and verified.

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Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

Originally submitted 5/25/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"good !"

4/5

What do you like best about Surfly?

To be able to Co-browsing quickly with client Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Not be able to store video chat recording files Review collected by and hosted on G2.com.

Gertie Jerry B.

Administrative Assistant

Mid-Market (51-1000 emp.)

5/27/2019

"tool based on co-browsing to create an excellent experience with customers"

4/5

What do you like best about Surfly?

Surfly I like it because it is a tool through which we can connect in real time, fast and without complications creating a personal experience and quite profitable both for companies and for the client, personally I like it a lot because at Fina Technologies where work we develop financial software solutions and I have had the need as an administrative assistant to perform different tasks such as coordinating, planning and executing activities that allow me to fulfill the managerial functions of the company and where I often have the need to communicate directly with clients and manage correspondences, in such a way that I have been able to take advantage of the co-browsing for the clients to visit the page I want. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

The only thing that I do not like is the idea that it is not simply a package offered where we have the option to access all its features and functionality without limitations. However, I understand that it is necessary to offer it in that way according to what user want Review collected by and hosted on G2.com.

Recommendations to others considering Surfly:

Surfly is an excellent service that we can easily implement on our website without any difficulties or complexity in terms of having to download, at all, it is very simple to use and gives us different easy integrations to optimize the results it provides. taking into account all the great opportunities that it has given me and the success that has resulted to allow me experiences with the clients in a maximum satisfaction nicel I recommend it to any person or company that wishes personalized and safe experiences. Review collected by and hosted on G2.com.

What problems is Surfly solving and how is that benefiting you?

Surfly gives me the opportunity to have a tool through which I can add co-browsing and video chat easily, it has helped me a lot in the moment of having to advise clients regarding our services and power show and sustain offers. I have put aside the problem of working with a single client in a certain time, now through an access link I can invite several of them at the same time to visit a certain website and share the experience as if we were face to face a meeting or consultation. Review collected by and hosted on G2.com.

Rachel T. F.

Professor of Business and Entrepreneurship

Small-Business (50 or fewer emp.)

5/26/2019

"An excellent program to develop classes and seminars and be communicated."

4.5/5

What do you like best about Surfly?

I like surfing, since it has given me excellent attention and it has been very practical for me. This tool I had the opportunity to use in several seminars and workshops, with reference to leadership and entrepreneurship, and I loved application, since it is completely integrated with the web, it is not necessary to download the software to my PC, it allows me to share My screen with the students and tell them where to enter for the links of the guides or certificates of the seminar, and best of all is that I can share my documents in a safe way, we provide a more effective communication and everything we could solve in lines , and this is very important for my profession and what I transmit to my followers, because with online browsing I can offer a more innovative, dynamic environment with personal and business growth objectives. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

I do not get something that bothers me, it is a very powerful software and I even improve the relationship and communication with my students, I would only consider that what limits me is its price, since at the beginning it seemed a little expensive, but seeing all the advantages , it is worth making the investment. Review collected by and hosted on G2.com.

Recommendations to others considering Surfly:

I encourage you to recommend this product for its good service, has good support, and is so easy to implement that the learning curve is very low inclined, it is ideal to carry out these meetings with your clients, hold meetings to provide advice In real time, no matter where you are, it is extremely simple and so you optimize the demands of your clients. Review collected by and hosted on G2.com.

What problems is Surfly solving and how is that benefiting you?

I improve the communication with my students, since it is very easy to use and very easy to invite to participate in the video chat, since it is also important to mention that it helped me to share important documents, and apart from everything it allows me to share the screen for that the student can see and understand what is explained, my commitment to make my environment an entrepreneurial and innovative spirit, every time I see it more real since SURFLY has helped me in that, now I can offer you services without fear, and I can provide tips for video chat that is practically a face-to-face conversation creating strong bonds of trust. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/24/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Surfly Co Browsing"

5/5

What do you like best about Surfly?

Ease of implementation, Ease of use and great support from Surfly sales and Tech teams Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Will like to see them hosting in India as well. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

5/27/2020

"Fun and value adding company making a difference to customer interactions"

4.5/5

What do you like best about Surfly?

Easy to deploy and utilise, compares favourably to well known competitors. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

not applicable to my input for this survey. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/24/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Surfly is very useful tool for with & after Corona!"

5/5

What do you like best about Surfly?

Surfly is the best solution for co-Browing. Easy of use. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Sometime Surfly can not reproduce the web site due to customer's web site design. Review collected by and hosted on G2.com.

Kate Beatrice E.

Administration Assistant

Professional Training & Coaching

Mid-Market (51-1000 emp.)

4/30/2019

"the online service that gives us more and better communication"

5/5

What do you like best about Surfly?

Surfly is a tool created to really give users the opportunity to have an online service where the communication process is carried out in the most efficient way and with a high quality. It is more attractive and enjoyable than I have been able to experience through its Use is the power to carry out the communication not only with another user but with all those that I have wished in the same real time. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

There really are no features or functionalities of this great tool I do not like, on the contrary it is an excellent help for communication and labor productivity taking into account the different options that it offers us to hold meetings, videoconferences, trainings, presentations and group navigations with the better opportunities that an online service can give. Review collected by and hosted on G2.com.

Recommendations to others considering Surfly:

I recommend it because it is a great service that we should all implement to obtain quality meetings and videoconferences where all users are fully connected in real time and always generating productivity. Review collected by and hosted on G2.com.

What problems is Surfly solving and how is that benefiting you?

As an administrative assistant, I am committed to assist in the planning, coordination and execution of management tasks, which requires me to submit reports and present the fulfillment of the proposed objectives to my superiors and the company in general, plus I must have constant communication with other members of the work so that we can converse and exchange ideas to carry out different tasks so it is necessary for me to have excellent tools that allow me to carry out these tasks efficiently, this is where I can mention that I had never experienced so many benefits and excellent functionalities in a single tool through which I have had communicative experiences through online meetings and conferences at a high level of quality, in the same way Surfly has allowed me to navigate in groups entering the address I want to visit and share and this tool facilitates the link of access through which I can invite the group of people to join the session, also offering the possibility of inviting more members of the e-mail media. The greatest benefit that has given me is that through the online meetings I can share what I am seeing in my screen. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/25/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Co-browsing and communication"

4/5

What do you like best about Surfly?

It has me start co-browsing and text/voice/video communication quickly. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Not suitable for some use cases, like when you print the web page during co-browsing session. Review collected by and hosted on G2.com.

Noah Luis B.

Manager

Small-Business (50 or fewer emp.)

4/24/2019

"Surfly is the excellent option for an effective and productive co-navigation"

5/5

What do you like best about Surfly?

Surfly is an innovative platform that I find interesting because it allows me to have access to a dynamic environment and business growth where the interaction with the client becomes a task oriented and productive in order to meet their needs and achieve better results for the company. No doubt it is nice that this platform does not require us to install software or have to stress for its configuration, plus I can customize it as you wish. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

I have no complaint about this great platform that allows us as a company to improve the relationship with customers through access to information in an efficient and shared, the only thing I could mention as a limiting aspect for its implementation as a company is its price, but when you use it and see the great benefits it gives us, we would certainly use it. Review collected by and hosted on G2.com.

Recommendations to others considering Surfly:

I recommend it because it is a great help tool to optimize customer assistance because we can offer online advice, show products and explain their characteristic aspects to achieve business closure through the purchase by them, in a few words is a efficient and simple to use platform to use co-browsing to close more offers and take our company to a better level in marketing and collaboration. Review collected by and hosted on G2.com.

What problems is Surfly solving and how is that benefiting you?

The main benefit of this online platform is its registration and implementation in a simple way for a joint navigation, that is, shared with another user, either a friend or client where we can invite them easily and easily to visit a website suggested, generating a personal experience in real time. It is important to mention that with the implementation of this online tool I have been able to put aside the problem of the complexity of records and of getting clients to go to the website I want them to visit, now with only a very short and simple registration we can start writing or cut and paste URL to make invitations to go to these websites and from the moment they accept the invitation and access we can see the movements they make, where they click and other details through which we get a follow-up what the clients visualize. A very important aspect is that it also allows me to safely share important documents and achieve what I never could before, such as the fact that through shared navigation with another user he can observe all the movements we do. It has contributed to achieve a greater commitment between the company and our clients, thus allowing us to offer a better service and that they feel satisfied. Review collected by and hosted on G2.com.