---
title: SupportSync Reviews
meta_title: 'SupportSync Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how SupportSync works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 2
  scale: '5'
date_modified: '2025-12-21'
parent_category:
  name: Supply Chain & Logistics
  url: https://www.g2.com/categories/supply-chain-logistics
---

# SupportSync Reviews
**Vendor:** SupportSync  
**Category:** [Other Supply & Logistics Software](https://www.g2.com/categories/other-supply-logistics)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 2
## About SupportSync
SupportSync is customer support software, to manage all aspects of product support including customer service, RMA, and testing for small and medium size business to handle and track the customer's service history and gain insights on reasons for returned products.




## SupportSync Reviews
  ### 1. Get your RMAs and Repairs into a dedicated system!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Flynn L. | Technical Administrative Assistant: Hardware, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 31, 2021

**What do you like best about SupportSync?**

Its ability to integrate into Zendesk.
The automatic updates for customers.
Ability to automatically create shipping labels!

It saves our teams so much time.

**What do you dislike about SupportSync?**

It is limited in the vendors you can use to create shipping labels internally. It can only use USPS, FedEx, and UPS. The main thing it is missing is DHL (we have to do it externally and import tracking manually)

**Recommendations to others considering SupportSync:**

Stop using a system not meant for RMAs. SupportSync is the best way to go especially if you use Zendesk. Your support agents get more out of it, and so will your RMA/Repairs team.

**What problems is SupportSync solving and how is that benefiting you?**

Organizing our RMAs and repairs, with this system, we have more data available, and our processes are faster, from creating and sending labels to marking RMAs as received.

  ### 2. Best for Return Management process and support.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Vishal T. | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 25, 2018

**What do you like best about SupportSync?**

No lost returns with the live tracking of shipping with faster updates and the live support by the SupportSync as its easy to connect with customers via customer portal. 

**What do you dislike about SupportSync?**

more orders take sometimes more time than expected. but the customer support is always there to help.

**Recommendations to others considering SupportSync:**

While using this my company's extremely happier with its services and support & even its way cheaper. we're gaining even more customers while using this. 

**What problems is SupportSync solving and how is that benefiting you?**

Ease of use & Shipping processes is tracked by SupportSync only with no problems & the faster resolution.


## SupportSync Discussions
  - [What is SupportSync used for?](https://www.g2.com/discussions/what-is-supportsync-used-for)

- [View SupportSync pricing details and edition comparison](https://www.g2.com/products/supportsync/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-20+18%3A35%3A43+-0500&secure%5Bsession_id%5D=448109a0-ca17-4583-a5a6-6bca642d1a63&secure%5Btoken%5D=73076b6c8e463086c83953f710bf65777f871beb967c0921253d0ff7520209ef&format=llm_user)


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