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Compare Superchat and Wati 
At a Glance
Market Segments
Small-Business (78.2% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
€89.00 Per Month
Contact Us
Superchat
Star Rating
(112)4.6 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
€89.00 Per Month
Browse all 3 pricing plansWati
Star Rating
(453)4.6 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Wati excels in user satisfaction, reflected in its higher G2 Score compared to Superchat. Users appreciate the simple interface that facilitates quick communication on platforms like WhatsApp, enhancing customer support efficiency.
- Users say Wati's implementation process is notably straightforward, with many highlighting the intuitive onboarding wizard that guides them through setup. In contrast, while Superchat has a good system, some users mention it requires a learning curve before realizing its full potential.
- Reviewers mention that Wati's ease of use is a significant advantage, with a score that reflects its user-friendly design. Users find it easy to manage chats and appreciate the accessibility of the platform, making it a preferred choice for small businesses.
- According to verified reviews, Wati has a substantial lead in recent user activity, with a notable number of reviews in the last 90 days. This suggests that users are actively engaging with the platform and sharing their positive experiences, unlike Superchat, which has seen no recent reviews.
- Users highlight the quality of support from Wati, although Superchat has received higher ratings in this area. Wati users appreciate the responsive customer service, which complements its overall ease of use, while Superchat users value its amazing help center and automation features.
- Reviewers note that both products cater well to small businesses, but Wati's broader user base and higher total number of reviews indicate a more established presence in the market. Users of Wati feel confident in its capabilities, while Superchat users express a desire for more streamlined features to save time.
Pricing
Entry-Level Pricing
Superchat
Basic
€89.00
Per Month
Ideal for smaller teams
- Connect up to 1 WhatsApp number
- Reach unlimited contacts
- WhatsApp Newsletter included
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
Superchat
Free Trial is available
Wati
Free Trial is available
Ratings
Meets Requirements
9.0
99
8.9
351
Ease of Use
9.0
106
9.2
360
Ease of Setup
8.7
95
9.0
322
Ease of Admin
9.1
66
9.1
270
Quality of Support
9.2
96
8.6
343
Has the product been a good partner in doing business?
9.1
64
9.1
266
Product Direction (% positive)
9.5
103
9.3
331
Features by Category
Channels
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
8.7
153
Not enough data
7.9
153
Not enough data
8.6
165
Not enough data
8.4
153
Not enough data
8.7
155
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
8.8
130
Not enough data
8.6
118
Not enough data
8.5
114
Support
Not enough data
8.6
120
Not enough data
8.3
115
Not enough data
8.6
128
Responses
Not enough data
8.6
172
Not enough data
8.8
168
Not enough data
8.7
165
Not enough data
8.6
160
Not enough data
8.5
154
Platform
Not enough data
8.7
163
Not enough data
8.8
141
Not enough data
8.4
160
Not enough data
8.0
160
Not enough data
Feature Not Available
Not enough data
8.7
150
Not enough data
8.6
151
Generative AI
Not enough data
7.3
96
Not enough data
Feature Not Available
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Generative AI
7.7(won by default)
55
Feature Not Available
7.7(won by default)
28
Feature Not Available
Process
7.7
88
8.3(won by 0.6)
55
7.7
90
8.5(won by 0.8)
56
8.1
88
8.5(won by 0.4)
54
Channels
7.7(won by default)
91
Feature Not Available
8.6(won by 0.2)
89
8.4
56
8.3
88
8.6(won by 0.3)
59
7.0
81
7.7(won by 0.7)
50
Feature Not Available
8.5(won by default)
51
Insight
7.2
84
8.0(won by 0.8)
49
7.4(won by default)
84
Feature Not Available
Feature Not Available
Feature Not Available
8.1(won by default)
85
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
89
Not enough data
9.4
90
Not enough data
9.2
87
Not enough data
9.0
86
Not enough data
9.1
86
Not enough data
9.2
88
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.9
83
Not enough data
9.1
83
Not enough data
8.6
78
Not enough data
8.8
80
Categories
Categories
Shared Categories
Superchat and Wati are categorized as Social Customer Service
Unique Categories
Superchat has no unique categories
Wati is categorized as Chatbots, Communication Platform as a Service (CPaaS), Proactive Notification, Customer Communications Management, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Superchat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
10.9%
Retail
8.2%
Marketing and Advertising
8.2%
Leisure, Travel & Tourism
8.2%
Automotive
7.3%
Other
57.3%
Education Management
10.2%
Information Technology and Services
7.3%
Retail
6.5%
Marketing and Advertising
6.1%
Health, Wellness and Fitness
5.8%
Other
64.2%
Discussions
Superchat has no discussions with answers
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
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