--- title: Superchat Reviews meta_title: 'Superchat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 114 reviews by the users' company size, role or industry to find out how Superchat works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 114 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Superchat Reviews **Vendor:** Super X GmbH **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.6/5.0 **Total Reviews:** 114 ## About Superchat Superchat is an all-in-one messaging software for businesses. Through the platform, businesses can bundle different digital communication channels such as WhatsApp, Facebook, Instagram, Telegram and Email into a universal inbox. This allows companies to communicate personally and simply with prospects and customers via their channel of choice, streamlining and making communication more efficient. In addition to bundling various communication channels, Superchat offers additional features aiming to help businesses build customer relationships and unify and automate communication. ## Superchat Pros & Cons **What users like:** - Users appreciate the **highly responsive customer support** of Superchat, enhancing overall satisfaction and usability. (8 reviews) - Users find Superchat to be **very user-friendly and easy to use** , facilitating quick connections with customers. (6 reviews) - Users appreciate the **seamless communication** capabilities of Superchat, enhancing connectivity and support for their business needs. (5 reviews) - Users appreciate the **ease of use** of Superchat, which enhances user experience and boosts efficiency. (4 reviews) - Users appreciate the **simplicity and functionality** of Superchat, facilitating efficient communication and marketing efforts. (4 reviews) - Efficiency (3 reviews) - Users love the **automation feature** for making processes easier and improving efficiency in client communication. (2 reviews) - Centralized Management (2 reviews) - Customization (2 reviews) - Implementation Ease (2 reviews) **What users dislike:** - Users report **significant bugs** in Superchat's integration, causing frustration and financial losses due to unresolved issues. (2 reviews) - Users find the **ticketing issues** frustrating as conversations with clients can't continue after 24 hours without a template. (2 reviews) - Users find Superchat **expensive** due to additional fees for useful features like automations and integrations. (1 reviews) - Users express frustration with **integration issues** in Superchat, leading to lost time and resources in marketing campaigns. (1 reviews) - Users are frustrated with the **lack of insights** regarding integration issues, leading to wasted resources and lost opportunities. (1 reviews) - Users find the **learning curve steep** , making it challenging to navigate without prior knowledge or guidance. (1 reviews) - Users find the **limited automation** in Superchat frustrating, requiring extra fees and sometimes leading to conflicts. (1 reviews) - Limited Templates (1 reviews) - Navigation Difficulty (1 reviews) - Not User-Friendly (1 reviews) ## Superchat Reviews ### 1. Superchat has been a game-changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Superchat?** Superchat is really efficient and saves us time, and with that also money, but automatizing processes and messaging. We use the application daily or I would even say hourly. I feel we have only scratched the surface of what superchat can do as we have just started with the app. Customer support has been fantastic so far - efficient and friendly. It has been easy to integrate with Zappier and Pipedrive and easy to implement in the team. **What do you dislike about Superchat?** The only inconvinience that we have had up until now is that the messages sent don't register automatically in Pipedrive. This may be a case of trying to integrate this through Zapier. **What problems is Superchat solving and how is that benefiting you?** Superchat is making our communications smoother with customers and easier to track. ### 2. Great tool to deepen customer relationships **Rating:** 5.0/5.0 stars **Reviewed by:** Angela F. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2024 **What do you like best about Superchat?** The simple use of Superchat enables an immediate start to communication with customers. Creating templates and then sending them to customers works within minutes (although it can reportedly take up to 24 hours for Meta to approve a template). The guided integration and implementation was unproblematic. Sending images, PDFs, videos and links works and what I like best are the automations in which customer communication can be prepared fully automatically. The costumer support is kind and helpfull. We used it weekly to connect to our costumers, get in touch with them or offer some specials. **What do you dislike about Superchat?** support is only available from 10 am. Sometimes that is problematic **What problems is Superchat solving and how is that benefiting you?** Messages sent via superchat are read more often than those sent by conventional email ### 3. Perfect for stuff **Rating:** 5.0/5.0 stars **Reviewed by:** Leyla M. | Key Account Managerin, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Superchat?** First we used WhatsApp Business. Only four people could work with it at the same time, which is not the case with SuperChat. Superchat brings together the messages, which are Super functions: Set messages to follow-up. Assign labels, assign chat. Unedited chats are not lost if you accidentally click on them, you have to consciously set the chats to Done and that's great! **What do you dislike about Superchat?** If an assignment is removed, the chat disappears. You have to consciously go back and only then can you set the chat to done. Sometimes this also happens with the removal of a label. **What problems is Superchat solving and how is that benefiting you?** SuperChat solved the crashing problem. We can have up to 10 people working at the same time, which makes work much easier. the chats are loaded immediately. ### 4. Good Whatsapp Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Superchat?** Managing multible Whatsapp numbers in one tool. Easy Setup, good Support, Superchat is used every day by our support staff. **What do you dislike about Superchat?** You can´t block any numbers at the moment. **What problems is Superchat solving and how is that benefiting you?** Managing multible Whatsapp numbers so we don´t have to use multible phones. ### 5. Perfect solution for multi site retail **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Superchat?** It's just a solid all round platform for our multi site business whatsapp. The team channels are also very useful. **What do you dislike about Superchat?** It would be very helpful if external phone numbers could be added to team channels. **What problems is Superchat solving and how is that benefiting you?** It enables our retail stores to have personalised conversations with customers ### 6. Best time saving communication tool we have ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Philipp M. | Entrepreneur, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Superchat?** Its ability to reduce the Communication time at the telephone up to 70% and do it via mail or WhatsApp all in one place **What do you dislike about Superchat?** Only the missing ability to put selected asked attributes into attribute fields of the customer portfolio / customer card. But I think this will be provided by Superchat updates soon **What problems is Superchat solving and how is that benefiting you?** It helps us to answer all pre asked questions by an AI Chatbot / Automated Chatbot. So we can Safe time and get informations we need, without the need of an amployee in the first contact time ### 7. Superchat Review from a hotels point of view **Rating:** 4.0/5.0 stars **Reviewed by:** Franziska M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Superchat?** Relatively easy to handle with good options for automations and organisation. All in all great to stay in concact with customers. The superchat support is great, the team helps out well and quick to integrate the program into already existing systems. **What do you dislike about Superchat?** 24h time limit to answer customers (for free) is sometimes a little short BUT nothing undoable **What problems is Superchat solving and how is that benefiting you?** It helps to stay in close contact to customers. We as a hotel have a need of giving guests informations and want to able to make some good offers to them. Via Superchat its easier and more personal then f.E. via Email. ### 8. wonderful **Rating:** 5.0/5.0 stars **Reviewed by:** Kylie S. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Superchat?** seamless to use and the support is great **What do you dislike about Superchat?** I would have loved access to Gmail workspace **What problems is Superchat solving and how is that benefiting you?** ease of communication for UK customers ### 9. This tool will make my life so much easier!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Superchat?** How simple it is to use but also how much functionality it has too. **What do you dislike about Superchat?** Nothing. It has everything I need and support is great. **What problems is Superchat solving and how is that benefiting you?** Automation for sure and I have been looking for a tool to help me use Whats App for increasing my conversion rate in outreach instead of emails. I use Whats App for everything and this is super seamless ### 10. Superchat - Highly Recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Chloe B. | Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Superchat?** I love the automations feature, makes life so much easier! **What do you dislike about Superchat?** Nothing really, its Great! Very userfriendly **What problems is Superchat solving and how is that benefiting you?** Quick, clear and convenient communication. ### 11. Superchat = Better Connection with customers using different message platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Radek W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Superchat?** Program is easy to use, the customer service is amazing! Friederike help us a lot to set up 2 accounts and now we are using the platfomr to send the marketing messages via whatsapp :) Superchat is now every day tool and helps comunicate better and reply faster to our customers who are reaching us from different platforms. **What do you dislike about Superchat?** We are still learning about the program and so far we have nothing to dislaike about the program. **What problems is Superchat solving and how is that benefiting you?** Customers can have support from our custoemr service faster, it was much harder to maintain the fast response to csutomer using different platforms. ### 12. Superchat works flawlessly and has great features. **Rating:** 5.0/5.0 stars **Reviewed by:** Steve F. | Detailhandelsfachmann / Verkauf, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Superchat?** The handling works great, chats can be assigned to other people, and you can see every step exactly, who did what. The customer support also works very well. **What do you dislike about Superchat?** The acclimatization or onboarding was somewhat more difficult, but completely fine. **What problems is Superchat solving and how is that benefiting you?** In direct customer contact, images and chats can be easily retrieved. ### 13. Good tool for all kinds of communication channels **Rating:** 4.5/5.0 stars **Reviewed by:** Alexander H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Superchat?** Superchat features a good User Interface which combines all necessary communication channels like Instagram, Whatsapp, Facebook, Mail and so on. So you can see all the messages in one place. **What do you dislike about Superchat?** The overview in the mail feature can get a little bit confusing, when there is a communcation history via mail. **What problems is Superchat solving and how is that benefiting you?** All communications channels can be used and managed with one tool. So we don't have to let messages unreadf in facebook, instagram, Whatsapp and so on to not forget about them. ### 14. Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2024 **What do you like best about Superchat?** Friendly Use , being able to connect wiht our customers through many channels but in one platform. **What do you dislike about Superchat?** Automation sometimes cause conflicts, maybe more deatils are required for how to setup a successful automation. **What problems is Superchat solving and how is that benefiting you?** Handling all cusotmer inquiries VIA different social channels but in one plaftform without hassle. ### 15. From One-Way to Two-Way communication **Rating:** 4.5/5.0 stars **Reviewed by:** Romana K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Superchat?** Superchat gives us the possibilty to inform our customers in a quick and efficient way. The customer recieves news in an familiar surface (WhatsApp). Customers can also replay and react to messages. Questions can be asked at any time and we are able to anwer them. **What do you dislike about Superchat?** We did not enjoy the set-up process. It seemed that we were some sort of special case and we waited up to 3 weeks before we were able to send the first message. In addition to this we hat issues with billing. Superchat sorted out all the problems and we are very happy to work with that company. **What problems is Superchat solving and how is that benefiting you?** Before we have used superchat, we only communicated to our customers in person, via phone or via e-mail. Newsletters can be efficient but never got any feedback from it. That changed with Superchat. We can send Newsletters via WhatsApp and customers can react to them and ask questions. Furthermore, we can ask our customers questions about there opinion to certain topics. ### 16. User-friendly application, great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Superchat?** Superchat helps us daily to improve our support with WhatsApp. Thanks to personal face-to-face onboarding, the integration and implementation of Superchat went smoothly. The user-friendliness, especially with the number of features, is remarkable! If you do get stuck at any point, your personal contact is always there to help - the support is truly a 10/10 both professionally and personally! Superchat is highly recommended for anyone looking for a reliable WhatsApp provider without any restrictions! **What do you dislike about Superchat?** Some helpful features are unfortunately only available after a paid upgrade, which is understandable and not unusual compared to other providers. **What problems is Superchat solving and how is that benefiting you?** Superchat helps us daily to improve our support on WhatsApp. ### 17. Great tool to automate CS processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Superchat?** User-friendliness, ability to connect it with zapier, automations, very friendly & reponsive team **What do you dislike about Superchat?** Process of obtaining the rights from Meta difficult (not Superchat's fault) making the implemention lengthy **What problems is Superchat solving and how is that benefiting you?** - Superchat is helping use to organise the customer support process among numerous employees - Superchat is helping us to improve our customer experience by putting in place automated messages - Superchat is helping us to collect relevant data for marketing and product improvements ### 18. Superchat is a great tool for every company! **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin M. | Teilzeit-Kassierer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Superchat?** We use Superchat in recruiting for our contact with applicants. We are not only very satisfied with the software, but also with the price-performance ratio and the fast support. The functionality and ease of use are truly unbeatable here. Communication with our own team is also very well implementable. For us, the integration of multiple chat platforms like WhatsApp, Instagram, Facebook, etc., was very crucial. We can now manage, respond, and inform everything from one tool. We are currently very satisfied and look forward to being able to participate in the further development of Superchat in the future. In addition, the system is very easy to use thanks to the mobile and desktop app. The live chat for customer support is also easy and quick to reach. We use Superchat daily in the company. **What do you dislike about Superchat?** Missing interfaces. But that's okay for us. There cannot be a suitable interface for every different customer. We still find the tool very helpful in our company. **What problems is Superchat solving and how is that benefiting you?** Further development of Superchat also allows us to expand our function in the tool accordingly. There is something useful available for every need. ### 19. Great tool for communication with client **Rating:** 5.0/5.0 stars **Reviewed by:** Leo D. | Insurance Broker, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Superchat?** How user friendly it is along with how fast and easy to use. **What do you dislike about Superchat?** There are no downsides. There isnt much that could be improved **What problems is Superchat solving and how is that benefiting you?** Ability to communicate with client whilst carrying out phone tasks ### 20. Automation problems **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah U. | Personalreferent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Superchat?** The easy communication and that they really want to help you. **What do you dislike about Superchat?** That the issue wasn't solved earlier despite me explaining it to customer service multiple times. **What problems is Superchat solving and how is that benefiting you?** Direct contact to applicants ### 21. The best i´ve ever had **Rating:** 5.0/5.0 stars **Reviewed by:** Herbert J. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Superchat?** It is very simply, i have all the Message in one App. Thats Great **What do you dislike about Superchat?** at the time - nothing ;-) It´s great. And the Team ist very well. **What problems is Superchat solving and how is that benefiting you?** Well,If you have any questions about operation, the team is simply great. They are super fast, helpful and competent ### 22. Good, easy to use platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Superchat?** Superchat provides a complete platform to manage our WhatsApps channel. We are happy with what the platform offers. The customer service is attentive. **What do you dislike about Superchat?** It's great and some of the features that Superchat offers are really useful but require additional fees e.g. automations and integrations etc. **What problems is Superchat solving and how is that benefiting you?** It gives us the ability to manage WhatsApp comms in a more sophisticated way. ### 23. Very good user interface and super helpful team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Superchat?** Our company uses many WhatsApp numbers simultaneously, making a well-organized and intuitive user interface very important. Additionally, the automations at Superchat have greatly simplified our daily work, especially in lead generation. The employees at Superchat are very nice and helpful. **What do you dislike about Superchat?** So far, I haven't noticed any negative aspects about Superchat. **What problems is Superchat solving and how is that benefiting you?** Our company uses many WhatsApp numbers simultaneously, making a well-organized and intuitive user interface very important. Additionally, the automations at Superchat have greatly simplified our daily work, especially in lead generation. ### 24. It makes communication with the customers easier **Rating:** 5.0/5.0 stars **Reviewed by:** Surab K. | Inhaber , Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Superchat?** The automation feature and that I have all chats in one tool. **What do you dislike about Superchat?** I haven't found any point yet that I could clearly criticize. Maybe more triggers in the automation. **What problems is Superchat solving and how is that benefiting you?** The quick communication with the customers. The automatic pre-qualification. ### 25. Excellent product and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Abdulla R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Superchat?** The automaton not only provided exceptional service but also delivered precisely what we needed. Its efficiency and accuracy exceeded our expectations, making it an invaluable asset to our operations. **What do you dislike about Superchat?** I have no complaints about Super Chat; I would highly recommend it. **What problems is Superchat solving and how is that benefiting you?** It effectively addressed the issue of low open rates in emails and also saved time through automation. ### 26. Good product **Rating:** 4.0/5.0 stars **Reviewed by:** Jona P. | Geschäftsführung, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Superchat?** I can very easily do what I need the tool for; all in all, the whole thing is very user-friendly. **What do you dislike about Superchat?** I still find the notifications for team members somewhat confusing. **What problems is Superchat solving and how is that benefiting you?** We contact new leads directly via Superchat ### 27. Great Support and Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Superchat?** Easy to use & super nice support. Modern design **What do you dislike about Superchat?** Automations are sometimes a bit of a chaos **What problems is Superchat solving and how is that benefiting you?** having a great tool to communicate with customers ### 28. Very good tool for communication with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Sven G. | Hufbeschlagsschmied, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Superchat?** Multiple communication channels in one program. Easier sending of WhatsApp newsletters. **What do you dislike about Superchat?** Unfortunately, I cannot participate in any WhatsApp group right now. **What problems is Superchat solving and how is that benefiting you?** Easily reaching my customers and I am easy for my customers to reach ;)) ### 29. Top Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Celina B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2024 **What do you like best about Superchat?** SuperChat has proven to be an extremely useful tool for me, one that I can use effortlessly and effectively. The variety of features that SuperChat offers is impressive. From its simple user interface to its powerful features, everything is thoughtfully designed and user-friendly. Whether it's sending messages, organizing group chats, or sharing multimedia content, SuperChat makes it easy. Particularly noteworthy is the reliability of the platform. I have never experienced any issues with downtime or delays. This has greatly facilitated my work and encouraged me to use SuperChat as my preferred communication solution. **What do you dislike about Superchat?** I can't think of anything negative to say. I wholeheartedly recommend SuperChat. **What problems is Superchat solving and how is that benefiting you?** communicate with others ### 30. The product is great after getting used to it, the support is excellent. Pricing is somewhat non-transparent. **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Superchat?** The summary of all channels and WhatsApp Business makes many things easier. The automations are a game changer in many areas. **What do you dislike about Superchat?** I find the pricing structure for the consultation somewhat non-transparent. Only upon use do additional booking options or extra costs become apparent. The analytics could be a bit more detailed. **What problems is Superchat solving and how is that benefiting you?** Organization of incoming channels and quick processing ### 31. Good approach. Execution in the basic functionalities is weak. **Rating:** 1.0/5.0 stars **Reviewed by:** Sven M. | Chied, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Superchat?** A platform for everything. Whatsapp integration **What do you dislike about Superchat?** Messages disappear. Conversations that are once marked as completed remain in the "completed" folder even after another message (even weeks later). They are overlooked. "Assigned messages" cannot be opened. "Assign messages" only has a part of the contacts available. Delayed response at the help desk. **What problems is Superchat solving and how is that benefiting you?** A software for different channels ### 32. Quick help **Rating:** 5.0/5.0 stars **Reviewed by:** Marcel B. | Verkäufer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Superchat?** The team at Superchat responds quickly and very clearly with multiple solutions to resolve the issues. We have only been using Superchat for 1 week and are very satisfied with it so far. **What do you dislike about Superchat?** At the moment, there is nothing that I don't like. **What problems is Superchat solving and how is that benefiting you?** Superchat allows us to have everything at a glance (Instagram, Facebook, Google, etc.) and to respond to our customers more quickly. ### 33. Reibungsloser Übergang zu Superchat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Superchat?** Schnelle Reaktion auf Fragen, die während der Einführung und den ersten Anpassungen gestellt werden. **What do you dislike about Superchat?** bisher nichts, was die Schuld von Superchat ist. Hätte gerne Google Business Chat einbezogen, aber es wurde von Google eingestellt. **What problems is Superchat solving and how is that benefiting you?** Eine Lösung für alle Kanäle, die Benutzer nutzen können, um uns zu kontaktieren. ### 34. Easy to handle and organize chats **Rating:** 5.0/5.0 stars **Reviewed by:** Markus R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Superchat?** One place for several platforms for better overview and organisation **What do you dislike about Superchat?** the app on my iphone get sometimes stuck **What problems is Superchat solving and how is that benefiting you?** Customer contact and support; potential new customer chat ### 35. Added speed and flexibitity to our daily operation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2024 **What do you like best about Superchat?** Superchat gives us the chance to work more efficiently in a team. **What do you dislike about Superchat?** For us it would be very helpfu to be able to create whatsapp groups within superchat **What problems is Superchat solving and how is that benefiting you?** Everyone is able to go back in the conversation and work better in a team. That increases speed and makes sharing of information easier, everyone can be up-to-date at any time. ### 36. perfect for customer care, perfect for marketing, great support **Rating:** 5.0/5.0 stars **Reviewed by:** Philipp W. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Superchat?** Hard to say, there are so many great things about superchat. It's really userfriendly, employees love it and our customers enjoy to be able to choose their favorite communicaiton channel. **What do you dislike about Superchat?** The only downsides are not superchat's fault but things that are not yet being offered by META for the WhatsappAPI. Let's hope that META gets everything going, so Superchat can get even better **What problems is Superchat solving and how is that benefiting you?** e-mail communication, expecially with customers, can be annoying due to spam filters and customers only checking their e-mails once a day or even less. Communicating with customers via whatsapp and other social media channels makes customers reply faster and leads to a closer customer relationship. Customers being able to choose their preferred channel to communicate with us is a big benefit for them, for us, having all the messages from our customers wihtin one inbox, no matter which channel the customers choose, leads to a higher efficiency on our side and less browser tabs open ### 37. It works as supposed **Rating:** 5.0/5.0 stars **Reviewed by:** João Carlos C. | Travel & GDPR Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Superchat?** Its an easy way to manage all your contact points **What do you dislike about Superchat?** It would be nice to have a limited version with less functionalities but cheaper **What problems is Superchat solving and how is that benefiting you?** Concentration Client contacts, saving time ### 38. Everything you want in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Superchat?** Easy for the whole team to get onboard and start using straight away. **What do you dislike about Superchat?** The Language sometimes has to buffer over to English **What problems is Superchat solving and how is that benefiting you?** Monitoring has lots of platforms and team tracking in one place. ### 39. Perfect App for our use case **Rating:** 5.0/5.0 stars **Reviewed by:** Norman B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2024 **What do you like best about Superchat?** Quick and easy to set up and use. Simply enter the desired telephone number and a message can be sent immediately. The advantage is that the entire team that is authorised for the messages has access to the messages **What do you dislike about Superchat?** I don't know of anything negative. However, it would be desirable to be able to join Whatsapp groups. **What problems is Superchat solving and how is that benefiting you?** we can communicate with the whole team via whatsapp using one number. All team members have access. ### 40. It was a very nice service! I‘m thankful an happy and very satisfied! **Rating:** 4.5/5.0 stars **Reviewed by:** Christian F. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Superchat?** The communication is very simple and the overview of the messages is very good! **What do you dislike about Superchat?** I like everything! I can't think of any criticism! **What problems is Superchat solving and how is that benefiting you?** We use this to contact our customers. ### 41. Experience report of a small business **Rating:** 4.5/5.0 stars **Reviewed by:** David H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Superchat?** The time savings. An incredible amount of time can be saved in sales as well as with existing customers. **What do you dislike about Superchat?** So far, I haven't noticed anything. I can only recommend Superchat. **What problems is Superchat solving and how is that benefiting you?** Time savings. We have many different processes that are handled by many employees, and it often becomes chaotic. Superchat solves this. ### 42. Good tool **Rating:** 4.0/5.0 stars **Reviewed by:** Benedikt M. | Finanzberater, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Superchat?** Quick processing of my request, quick setup **What do you dislike about Superchat?** High costs, however, also the only provider that came into question. **What problems is Superchat solving and how is that benefiting you?** With Superchat, we manage to contact our leads immediately and automatically. ### 43. Smart and friendly software solution **Rating:** 4.0/5.0 stars **Reviewed by:** Paul K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Superchat?** Innovation, Design and usability Fast response **What do you dislike about Superchat?** Low cost transparency A few features missing **What problems is Superchat solving and how is that benefiting you?** Helps me to scale my agency ### 44. Superchat is a great tool for start-ups **Rating:** 3.5/5.0 stars **Reviewed by:** Sarra A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Superchat?** Customer communication is great because you have all messages in one system. **What do you dislike about Superchat?** Customer search is somewhat difficult and requires some time. **What problems is Superchat solving and how is that benefiting you?** Customer service, complaint, general inquiries customers ### 45. Superchat ist simply amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua K. | Head of Claims and Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Superchat?** Superchat impressed us from day one. As one of the first users, we saw the product grow and develop. We were continually astounded as it was continuously upgraded, each time with more meaningful features being added. Whether it was organizing messages, optimizing customer contact, or simplifying management - each new feature has made the tool more efficient and user-friendly. **What do you dislike about Superchat?** Given the quality and professionalism we have experienced with Superchat, there are genuinely no downsides worth noting. Any minor issues that came up were promptly and effectively resolved by customer support. **What problems is Superchat solving and how is that benefiting you?** Superchat is solving several key business problems for us. Primarily, it's bridging the communication gap between us and our customers who aren't adept at sending images and information via email. Our customers are comfortable with smartphone messaging, particularly WhatsApp, and using Superchat lets us meet them where they are most at ease. It turns usually tedious email correspondences into swift, enjoyable, and interactive chat sessions, creating a more engaging and efficient experience for both our employees and customers. Furthermore, Superchat's embedded iframe feature enables our customers to chat with us directly on our website, which eliminates the need for them to switch between platforms or apps for communication. This direct way of connecting not only simplifies the communication process but also strengthens the bond we have with our customers. We can assist in real-time, answer inquiries promptly, and provide the immediate support that customers today expect and appreciate. ### 46. Superchat Review Weigel **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Superchat?** It is very userfriendly and so intuitiv, really like the haptics **What do you dislike about Superchat?** It's a little expensive but really worth it **What problems is Superchat solving and how is that benefiting you?** Our customers need an easy way to order products ### 47. Never again without Superchat **Rating:** 5.0/5.0 stars **Reviewed by:** Timo W. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Superchat?** What I like best is that multiple communication channels can be consolidated into one tool. And it's GDPR compliant. The automations are the absolute game changer in customer communication. **What do you dislike about Superchat?** The only thing I don't like is that I didn't use it much earlier. **What problems is Superchat solving and how is that benefiting you?** Common inquiries about standard products can be automated ### 48. Very good tool for communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2024 **What do you like best about Superchat?** The tool enables easy communication with customers and also internally between different locations and departments. **What do you dislike about Superchat?** The function of a signature and printing emails would be good. **What problems is Superchat solving and how is that benefiting you?** We can send inquiries directly to the right contact person, thereby saving time and stress. ### 49. Enthusiastic after a month of use **Rating:** 5.0/5.0 stars **Reviewed by:** Dirk B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Superchat?** Use Superchat now for a month in our agency. The step was definitely the right one. All communication in one place and selectable. We also use it for marketing by sending automatic messages via WhatsApp to our customers through Zapier. Everything works perfectly and the support from Superchat is really great. **What do you dislike about Superchat?** Actually nothing, a few things like a kind of WhatsApp chatbot would be really cool for the future. **What problems is Superchat solving and how is that benefiting you?** Customer communication in one place. As well as WhatsApp marketing. ### 50. Cool new features **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Superchat?** The GDPR-compliant communication with customers. The WA templates significantly facilitate interaction with customers. The new integration of Zapier and automations significantly eases the work in the office. **What do you dislike about Superchat?** The missing integration of PowerAutomate. **What problems is Superchat solving and how is that benefiting you?** The unified communication with the customers. A central place where all messages come together. - [View Superchat pricing details and edition comparison](https://www.g2.com/products/superchat/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+01%3A34%3A40+-0500&secure%5Bsession_id%5D=46df7cde-909d-4f0a-beda-01f5f3c968c8&secure%5Btoken%5D=a2466f5583ab2250b8d3c11e26009a60443a9ae9851a994786a7064d5eb265e1&format=llm_user) ## Superchat Features **Generative AI** - AI Text Generation - AI Text Summarization **Process** - Mentions - Tickets - Macros **Channels** - Email - Social - Live Chat - Phone **Insight** - Surveys - Reporting - Help Desk ## Top Superchat Alternatives - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (479 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,721 reviews)