Superchat Features

Scours various channels for brand mentions to proactively seek reparative communications. 88 reviewers of Superchat have provided feedback on this feature.

Creates and assigns support tickets, scheduling them in a timely manner. 90 reviewers of Superchat have provided feedback on this feature.

As reported in 88 Superchat reviews. Allows administrators to create templated responses to frequently asked questions.

Ability to connect agents with customers through Live Chat. This feature was mentioned in 91 Superchat reviews.

Connects employees with customers through a social media solution. This feature was mentioned in 89 Superchat reviews.

As reported in 88 Superchat reviews. Ability to connect agents with customers through email.

Connects employees with customers through a calling solution. 81 reviewers of Superchat have provided feedback on this feature.

Provides opportunity for customers to give feedback through a survey. 84 reviewers of Superchat have provided feedback on this feature.

Based on 84 Superchat reviews. Enables administrators to create customized reports reflecting customer satisfaction.

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. 85 reviewers of Superchat have provided feedback on this feature.

Based on 55 Superchat reviews. Allows users to generate text based on a text prompt.

Based on 28 Superchat reviews. Condenses long documents or text into a brief summary.