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By Super X GmbH
How would you rate your experience with Superchat?
Mentions
This feature was mentioned in 88 Superchat reviews.
Scours various channels for brand mentions to proactively seek reparative communications.
Tickets
90 reviewers of Superchat have provided feedback on this feature.
Creates and assigns support tickets, scheduling them in a timely manner.
Macros
As reported in 88 Superchat reviews.
Allows administrators to create templated responses to frequently asked questions.
Email
This feature was mentioned in 91 Superchat reviews.
Ability to connect agents with customers through Live Chat.
Social
89 reviewers of Superchat have provided feedback on this feature.
Connects employees with customers through a social media solution.
Live Chat
88 reviewers of Superchat have provided feedback on this feature.
Ability to connect agents with customers through email.
Phone
This feature was mentioned in 81 Superchat reviews.
Connects employees with customers through a calling solution.
Surveys
This feature was mentioned in 84 Superchat reviews.
Provides opportunity for customers to give feedback through a survey.
Reporting
Enables administrators to create customized reports reflecting customer satisfaction.
Help Desk
Based on 85 Superchat reviews.
Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.
AI Text Generation
55 reviewers of Superchat have provided feedback on this feature.
Allows users to generate text based on a text prompt.
AI Text Summarization
As reported in 28 Superchat reviews.
Condenses long documents or text into a brief summary.
