--- title: SuiteCRM Reviews meta_title: 'SuiteCRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 104 reviews by the users' company size, role or industry to find out how SuiteCRM works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 104 scale: '5' date_modified: '2026-08-04' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # SuiteCRM Reviews **Vendor:** SuiteCRM **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 104 ## About SuiteCRM SuiteCRM is the award winning Customer Relationship Management application brought to you by SuiteCRM who are the authors and maintainers. The application is enterprise ready and completely scalable to suit any business size or business requirement. The application is fully customisable and can be tailor made to fit your current or future business processes. Most importantly the application is open source and so it’s completely FREE to use, with no limitations on users. ## SuiteCRM Pros & Cons **What users like:** - Users value the **100% open-source customizability** of SuiteCRM, seamlessly adapting it to suit their specific business needs. (3 reviews) - Users appreciate the **ease of use** in SuiteCRM, highlighting its intuitive setup and customization capabilities for all teams. (3 reviews) - Users value the **easy customization** of SuiteCRM, enabling tailored solutions for diverse business needs without vendor lock-in. (3 reviews) - Users find the **easy setup** of SuiteCRM simplifies initial use and enhances overall productivity and efficiency. (3 reviews) - Users value the **affordability** of SuiteCRM, benefiting from customizable solutions without additional licensing fees. (2 reviews) - Users value the **easy tracking** capabilities of SuiteCRM, which streamlines customer management and improves workflow efficiency. (2 reviews) - Efficiency (2 reviews) - Flexibility (2 reviews) - Users value the **flexible and customizable lead management** features of SuiteCRM, enhancing organizational efficiency and workflow. (2 reviews) - Users value the **adaptability and cost-effectiveness** of SuiteCRM, finding it essential for effective customer relationship management. (2 reviews) **What users dislike:** - Users find the **poor design** of SuiteCRM lacks modernity, making the interface feel outdated and less intuitive. (3 reviews) - Users face **integration issues** with SuiteCRM, hindering the optimization of advanced features and user experience. (2 reviews) - Users find the **learning curve steep** , particularly due to an outdated interface and complex setup requirements. (2 reviews) - Users find the SuiteCRM interface **not intuitive** , especially for new users navigating complex modules and features. (2 reviews) - Users report that SuiteCRM is **not user-friendly** , citing a clunky interface and slow mobile app performance. (2 reviews) - Slow Loading (2 reviews) - Connectivity Issues (1 reviews) - Users find the **data entry process cumbersome** , often struggling with a slow interface and complex setup requirements. (1 reviews) - Users find that **expertise is required** to fully optimize SuiteCRM's advanced features and integrations effectively. (1 reviews) - Users feel that SuiteCRM's **feature issues** hinder innovation and limit access to advanced functionalities. (1 reviews) ## SuiteCRM Reviews ### 1. Its open source and you can develop any flow according to your business. **Rating:** 5.0/5.0 stars **Reviewed by:** Mehul B. | Co-Founder & Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2019 **What do you like best about SuiteCRM?** - Open Source. - You can customise as per your need. - You can manage Sales,Support,Marketing of any industry. - Enhance User and Role Management. **What do you dislike about SuiteCRM?** - Need to Work on UI part - Having bugs most common features like emails,campaign etc - Bad report module. Need good reporting module. **Recommendations to others considering SuiteCRM:** You can manage Sales,Support,Marketing of any industry. So without any doubt you can use SuiteCRM **What problems is SuiteCRM solving and how is that benefiting you?** We have developed many plugins to help suitecrm users. you can see all them at SuiteCRM Store https://store.suitecrm.com/members/dreamertechs/ ### 2. CRM Suite is the most complete solution for my sales system **Rating:** 5.0/5.0 stars **Reviewed by:** Eizen P. | Director Of Administration, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about SuiteCRM?** I like CRM Suite because it is totally free and has a wide variety of options that for me make it look much more complete than others, offering a variety of functions for my sales. I can track calls thanks to the versatility of customer management, that's great and little seen in other CRM **What do you dislike about SuiteCRM?** I do not like that it is complicated to install it since it can take time and effort or lead me to seek help from others who install it for me. I want to be able to do it myself without needing another or support **Recommendations to others considering SuiteCRM:** No doubt I recommend it because it will help you to contact users unlimitedly however you must have knowledge of what you will execute to have a better development and a good economy, besides the software is totally free or at least for me it was **What problems is SuiteCRM solving and how is that benefiting you?** I am solving communication problems with my clients because of this I have been using the software. I have had great advantage since I can contact more potential clients in an organized way saving costs and following up on the sales opportunities that are presented to me, something that I could not before. ### 3. excellent to increase the productivity of your business. **Rating:** 4.5/5.0 stars **Reviewed by:** Kelimar maria C. | mechanical engineer and electrician, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2019 **What do you like best about SuiteCRM?** I love this solution because it provides a good service for free. CRM Suite is one of the best on the market and one of the preferred ones for the simple reason that it is scalable and has a comfortable and adaptable interface according to what you need, also has a good technical support that is completely aware of any inconvenience. **What do you dislike about SuiteCRM?** I would like to be able to use a mobile phone, everything else works correctly, I have nothing negative to say. **Recommendations to others considering SuiteCRM:** I recommend it totally, good service, SuiteCRM is unique and ideal. **What problems is SuiteCRM solving and how is that benefiting you?** we have facilitated the problems of records, we strengthen the link with our customers as we improve the management of personal clients. ### 4. Easy to use and a great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Brandy R. | Auto Reorder Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2019 **What do you like best about SuiteCRM?** SuiteCRM is one of the best Customer Relation Management systems that I personally used. I've used other software in my previous lines of work but I prefer SuiteCRM hands down. SuiteCRM is useful when I need to call or email patients to set up meetings. It is easy to manage accounts with importing, exporting, and merging records. My favorite feature is the survey feature, it comes in handy to know what our patients like best. **What do you dislike about SuiteCRM?** SuiteCRM is a little dated and runs slow sometimes, of course, that could be a connection issue (according to my IT guy). Also, if you don't have the updated version, SuiteCRM 7.10 plus, there are limited theme options. It's not really that important, but I would like to make our pages a little more flashy. **Recommendations to others considering SuiteCRM:** It's worth a shot, I would at least try it before investing in the more updated options. **What problems is SuiteCRM solving and how is that benefiting you?** There have not been too many problems, but I can say that using SuiteCRM makes things go more smoothly. I was told that the old system was much worse and that SuiteCRM has been a blessing. ### 5. Simple yet very effective CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2019 **What do you like best about SuiteCRM?** I am using SuiteCRM for more than 2 years and this is my first CRM and I found no lag and not any issue whatsoever. This CRM gives me a complete picture or every account and contacts within it. We are using it for our database management. **What do you dislike about SuiteCRM?** There is just one thing that I want to highlight that this CRM sometimes stuck when it comes to fetching large size reports. **Recommendations to others considering SuiteCRM:** I would like to recommend all this CRM is amazing and worth to spend. **What problems is SuiteCRM solving and how is that benefiting you?** There are a lot of business problems we are solving with the help of this CRM like, campaign management, customer tracking, contact tracking, dashboards and reports. ### 6. Great help that SuiteCRM offers and the best thing is that it's free **Rating:** 5.0/5.0 stars **Reviewed by:** Gordon F. | Seller, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about SuiteCRM?** I like it because it allows me to create modules without the need to go to a computer programmer and can easily customize the platform because SuiteCRM has a good number of options and functions mainly the organization because an agenda is programmed where you have meetings, calls , campaigns and many more ... meeting with potential **What do you dislike about SuiteCRM?** It is not so easy to integrate it with other software as it should and it also has some errors that do not allow us as an organization to be more efficient with our clients **Recommendations to others considering SuiteCRM:** If you want to have a good development you must have knowledge of ERP so that you make good decisions without losing time and it becomes less complex. **What problems is SuiteCRM solving and how is that benefiting you?** I keep multiple functions organized because they become more manageable and thus save time as well as save money because SuiteCRM is free ### 7. I find Suite CRM to be a great software sales management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Mary "Cathy" A. | Dietitian Consultant🌮 | Marketing Expert | Business Development✨ Freelancer/Contractor/Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2019 **What do you like best about SuiteCRM?** I like the ease of use and not having to take excessive steps to get information entered into the program. **What do you dislike about SuiteCRM?** I don't dislike anything about the software. I do find it a little confusing on why I need to add city and state twice but that could be a developer thing. **Recommendations to others considering SuiteCRM:** It's a great CRM solution **What problems is SuiteCRM solving and how is that benefiting you?** Reaching out to a variety of biotech companies that have to meet specific criteria like locations and keyword. ### 8. easy to use but has challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2019 **What do you like best about SuiteCRM?** the product is easy to use and user friendly. the simplicity is what i like about the product. **What do you dislike about SuiteCRM?** i find the reports section to be a little challenging. that is confusing and i don't get the kind of results i am looking for. **Recommendations to others considering SuiteCRM:** it is easy to use product and solves the CRM issues of company. I will highly recommend this. **What problems is SuiteCRM solving and how is that benefiting you?** it helps us keep an account of all the database of the customers. Also, it helps the sales guys to record the conversation on the platform so that it is easy for everybody to check the status. It is transparent. ### 9. A free open source CRM **Rating:** 3.0/5.0 stars **Reviewed by:** Michael K. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2018 **What do you like best about SuiteCRM?** I prefer to use this crm compared to the new ones offered to new salesmen (Salesforce). Suite CRM is completely free and open source, which allows our developers to create tools for us that can help us engage with a client. **What do you dislike about SuiteCRM?** I dislike the vanilla version due to how buggy it is, it isn't a stable CRM as a standalone product. It is a product, you'll need to work on to get the most out of your business and it runs on PHP, it is very easy to work with. **Recommendations to others considering SuiteCRM:** It's free, but if you are planning on using vanilla Suite CRM, you're going to run into problems. It's recommended that you get a developer to help work on it to get you a full blown CRM customized towards your niche. **What problems is SuiteCRM solving and how is that benefiting you?** With Suite CRM we are able to neatly keep track of our clients, and leads. We are able to email, call, and track the progress of the sale all in one platform, this makes selling easier as alot of it is automated. ### 10. SuiteCRM Is actually great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2019 **What do you like best about SuiteCRM?** Suite CRM is an all-in-one lead management solution that offers capabilities to capture, track and follow up with leads. The solution comprises of integrated modules for sales force automation, customer relationship management, marketing automation, business analytics and more. **What do you dislike about SuiteCRM?** I don't really have any complaints. The website is greatly designed and the buttons work wonderfully. Support might need a little attention as I have had to contact and it took a little while for response. **What problems is SuiteCRM solving and how is that benefiting you?** Customer follow up, lead management and much more. The benefits of this program help you manage a exceptional lead base with an easy to use system. Its helped me maintain supervision over employees and follow up records/information about customers. A+ ### 11. Complete CRM Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jhoan Sebastian T. | Profesional en especificaciĂłn y soporte tĂ©cnico: IluminaciĂłn, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2019 **What do you like best about SuiteCRM?** It has a lot of features (leads, opportunities, target lists, email templates, campaigns, web-to-lead form creation, etc.), fully customizable. **What do you dislike about SuiteCRM?** You need your own server, apart from that, nothing, I love it. **What problems is SuiteCRM solving and how is that benefiting you?** I can track all the projects the company has in real time, consult the data of any client, check inventory availability, schedule appointments, etc. It's like having a personal assistant for each member of the company. ### 12. SuiteCRM, as powerful as you imagine it **Rating:** 4.5/5.0 stars **Reviewed by:** Miren G. | Responsable de ventas, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about SuiteCRM?** This suite is everything a small business wants and needs. It is free-licensed and as scalable as you want. It adapts to all types of work, comes with a multitude of forms with dozens of fields, and if it's not enough, you can create all the fields you need. You can generate customizable searches and modify almost 100% of the forms. It is manageable by users with permissions, ensuring security. It also has a mobile version, so there is no problem accessing it from any device. It also has email configuration to send notifications to all accounts and even send emails from the application itself. Highly recommended. **What do you dislike about SuiteCRM?** The startup can take quite a bit of time. We need to be very clear about which fields and forms we will need. It is so powerful and configurable that sometimes this can work against us, because we can get lost among so many options. **Recommendations to others considering SuiteCRM:** It is very easy to implement, it can be installed even locally with Xampp or otherwise on any hosting with support for PHP and MySQL. **What problems is SuiteCRM solving and how is that benefiting you?** Having a record of everything that happens is the main advantage. There is a record of all entries, time, concept, user... and that information, if you know how to interpret it, can be very valuable. Anyone can consult any data and that avoids interruptions that ultimately lead to errors and loss of time, which in the end translates into money. ### 13. A free CRM that meets all your needs **Rating:** 3.5/5.0 stars **Reviewed by:** Luis H. | Owner/Barber, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2018 **What do you like best about SuiteCRM?** I like suite CRM, because it’s a free and open source CRM that is easy to install on any Wordpress website. It make managing clients easy as I can keep track of emails calls and clients. **What do you dislike about SuiteCRM?** I dislike that it is very buggy. For instance when you click the title on your dashboard it’ll prompt you to change what card is displaying. Also too many clicks can make the website crash and keep it down for a while. **Recommendations to others considering SuiteCRM:** If you are looking for a cheap and easy solution for a CRM, go ahead with SuiteCRM. If you have money to spend go for anything else. **What problems is SuiteCRM solving and how is that benefiting you?** With suiteCrm, I’m able to keep track of my clients neatly without having to pay for a full blown CRM ### 14. Cost effective easily implemented tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2019 **What do you like best about SuiteCRM?** It is easy to use with your own customization. Cost matters a lot so it is very cost effective in implementation. **What do you dislike about SuiteCRM?** When data is very high in number it's responsiveness to work is not very good. **Recommendations to others considering SuiteCRM:** Guys go for it. You will feel less burdened for price and your work become less difficult. **What problems is SuiteCRM solving and how is that benefiting you?** Sales and Research Process. To upload and use the data in CRM becomes easy for research and sales process. ### 15. CRM review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2019 **What do you like best about SuiteCRM?** The fact I can organize my prospects clients and know exactly where to find them pretty intuitive to use **What do you dislike about SuiteCRM?** Sometimes navigating thru the program that aren’t always as intuitive as you would have designed them **Recommendations to others considering SuiteCRM:** No I think it’s a easy to implement program **What problems is SuiteCRM solving and how is that benefiting you?** Business problems to convert leads and close them and Suite CRM helps take me thru the process at every stage ### 16. Successful CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about SuiteCRM?** I like this CRM because it allows you to create very editable and complete sales action plans. I use it in my day to day to have a record of all the actions that I carry out with my clients or prospects. **What do you dislike about SuiteCRM?** At first I found it difficult to understand how to create campaigns filtered according to my interests. After reading a bit it has been easier. **Recommendations to others considering SuiteCRM:** I have tried other CRM's and particularly CRM Suite I think one of the most complete and easy to use **What problems is SuiteCRM solving and how is that benefiting you?** As I said, having full control of clients helps me a lot. Remembering what was the last conversation and what we are dealing with, allows me to take my most organized tasks. It is also very useful to share information with other commercials and not perform tasks twice, having a more complete control of the clients. ### 17. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2019 **What do you like best about SuiteCRM?** The ease of logging in without having several logins and different passwords. It was very easy **What do you dislike about SuiteCRM?** There was nothing I didnt like about the products. It was used a few years back **Recommendations to others considering SuiteCRM:** It's easier than many of the others around and navigation is pretty usable and not complicated **What problems is SuiteCRM solving and how is that benefiting you?** Taking incoming and outgoing calls from a dialer standpoint and responding to out them in different departments ### 18. Better than Marketforce..... **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2019 **What do you like best about SuiteCRM?** Fairly intuitive to use. Easy to create quotes and store notes. **What do you dislike about SuiteCRM?** The target and lead separation and conversion process is poorly designed. **What problems is SuiteCRM solving and how is that benefiting you?** It keeps everything organized. I assume it saves the company money since it’s a free CRM. ### 19. suiteCRM review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2018 **What do you like best about SuiteCRM?** 1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about SuiteCRM?** Its robustness. Several years in the market. Fork of the well known Sugar CRM. **What do you dislike about SuiteCRM?** Old fashioned look and feel. Several third party plugins which are very expensive. **Recommendations to others considering SuiteCRM:** It is free. It is open source. Plugins are very expensive. Any customization, you have to code in PHP or JS. I would recommend it if you are short in budget and are not looking for bells and whistles. **What problems is SuiteCRM solving and how is that benefiting you?** People relationship management in goverment office. ### 22. SuiteCRM is Great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about SuiteCRM?** It is a system that can be customized. It is easy to find customers. **What do you dislike about SuiteCRM?** It can lag quite a bit at times. It takes awhile to open at times. **What problems is SuiteCRM solving and how is that benefiting you?** We are using it to track customers and sales. ### 23. Suite crm **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2019 **What do you like best about SuiteCRM?** I liked the ingenuity and problem solving **What do you dislike about SuiteCRM?** I disliked the bland look and appeal of app **What problems is SuiteCRM solving and how is that benefiting you?** Accounting and finance ### 24. Great Program **Rating:** 5.0/5.0 stars **Reviewed by:** Debra E. | Freelance, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2018 **What do you like best about SuiteCRM?** I like this software because it gives me an advantage to be able to contact more clients and don't have to search multiple sites. **What do you dislike about SuiteCRM?** There is nothing that I do not like about this program. **What problems is SuiteCRM solving and how is that benefiting you?** I am able to use this program to contact more clients. ### 25. Needs Some Integration Improvements **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about SuiteCRM?** SuiteCRM is an open-source, free CRM system that does many of the tasks that a much more expensive CRM system would offer. **What do you dislike about SuiteCRM?** The integration with Microsoft Outlook simply did not work. Once contacting their support team, there was still no help or solutions provided. **Recommendations to others considering SuiteCRM:** Make sure you have a good in-house team of tech support to keep you working through issues. **What problems is SuiteCRM solving and how is that benefiting you?** SuiteCRM offers an inexpensive solution for Customer Relationship Management. ### 26. Great Program **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Student Tax Attorney in Veterans Law Clinic, Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2018 **What do you like best about SuiteCRM?** The simplicity of the program. It was very user-friendly **What do you dislike about SuiteCRM?** I wish this was found much was available much sooner **What problems is SuiteCRM solving and how is that benefiting you?** Legal ### 27. Great opensource CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2018 **What do you like best about SuiteCRM?** I love the possibility to modify and tailor it to our needs. It offers all and more than other paid alternatives. **What do you dislike about SuiteCRM?** To be honest, I don't like the design and the code is a little bit complex, but when you get to know it, you can do pretty much anything. **Recommendations to others considering SuiteCRM:** If you're looking for a CRM system, that you can modify and tailor to your needs, I'd say SuiteCRM is the peace of software for you. I't lets you do pretty much anything you need. **What problems is SuiteCRM solving and how is that benefiting you?** We are using it for support of our sales team. We have some hooks set up, to connect it to our own system. ### 28. User friendly and fast **Rating:** 4.5/5.0 stars **Reviewed by:** Eduardo C. | Innovation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2018 **What do you like best about SuiteCRM?** Easy way to make and save reports. I really like the neat layout of their interface. **What do you dislike about SuiteCRM?** Some additional business intelligence features would be welcome **What problems is SuiteCRM solving and how is that benefiting you?** Mainly CRM and invoicing ### 29. Old and functional **Rating:** 3.5/5.0 stars **Reviewed by:** Antonio V. | Account Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2018 **What do you like best about SuiteCRM?** Simple interface and easy to use and understand. It's very manageable in terms of coding and trying to make it work with autodialer and lead management technology. **What do you dislike about SuiteCRM?** Integration has always been an issue with this software. Even though it may integrate with many other software for different types of campaigns, it doesn't work quite well and it takes a lot of time and effort than simply getting a more commercial CRM like SalesForce or HubSpot. **Recommendations to others considering SuiteCRM:** If you're trying to integrate your CRM with other software, don't use Suite. **What problems is SuiteCRM solving and how is that benefiting you?** Contact database management Autodialer Email Marketing Campaign ### 30. Suite CRM review **Rating:** 3.5/5.0 stars **Reviewed by:** Jack G. | Marketing And Business Development Intern, Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2018 **What do you like best about SuiteCRM?** It is a pretty solid CRM for being free. **What do you dislike about SuiteCRM?** There are some bugs, such as it won’t let you go back unless you refresh the screen **What problems is SuiteCRM solving and how is that benefiting you?** Using the CRM to navigate our sales leads ### 31. Great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2018 **What do you like best about SuiteCRM?** this is so easy to use and navigate, really makes my life a little easier **What do you dislike about SuiteCRM?** I’ve used other crms and I really don’t think there’s anything I dislike about this one! **What problems is SuiteCRM solving and how is that benefiting you?** Keeping clients organized! ### 32. Good CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2018 **What do you like best about SuiteCRM?** An excellent CRM that you can install on your server to develop all your business management tasks. Easy to handle. **What do you dislike about SuiteCRM?** Some interesting plugins are paid **Recommendations to others considering SuiteCRM:** It is a good ERP, but you need good knowledge to be able to develop its full potential. **What problems is SuiteCRM solving and how is that benefiting you?** The management of the company, scheduling, and client management ### 33. SuiteCRM really suited me **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2018 **What do you like best about SuiteCRM?** Easy to use. Customer support was great. **What do you dislike about SuiteCRM?** Customer support hotline by phone took a little longer than expected. **Recommendations to others considering SuiteCRM:** Highly recommend **What problems is SuiteCRM solving and how is that benefiting you?** Data entry. Fast and efficient ### 34. great **Rating:** 3.0/5.0 stars **Reviewed by:** Christopher J. | Packagedd Shop, Paper & Forest Products, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2018 **What do you like best about SuiteCRM?** I love how in depth with analysis data you can go **What do you dislike about SuiteCRM?** I really think you guys should ad an easy button **What problems is SuiteCRM solving and how is that benefiting you?** Environmental ### 35. A Secured CRM Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2017 **What do you like best about SuiteCRM?** I absolutely love that this CRM is fully opensource and if you are confident enough free to use. You can have a CRM as powerful as SalesForce for the opportunity cost of self installation. That being said, there is a network of people who can help you install and manage it. Plus there is an affordable paid version which in my opinion outshines that of SalesForce or Infusionsoft! **What do you dislike about SuiteCRM?** It is a little difficult to get this up and running if you are trying to install it on your own. Additionally, the idea of opensource software doesn't appeal to everybody and should be taken with a grain of salt since you can have others install for you. **What problems is SuiteCRM solving and how is that benefiting you?** If you are comfortable working with your own website, I recommend trying out Suite CRM. It can end up saving you a ton of money. If you are tired of SalesForce and would like to try a different option, look no further. This is an excellent product. ### 36. SugarCRM is a great alternative to SugarCRM and SFDC **Rating:** 5.0/5.0 stars **Reviewed by:** Russ L. | Sales Training Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2018 **What do you like best about SuiteCRM?** SuiteCRM is everything that is SugarCRM but it's open-source, so there is no license fee. It's also comparable to SFDC in basic functionality. **What do you dislike about SuiteCRM?** As an open-source product, you are responsible for hosting it, unless you find another company who has hosted it and will charge you for access, such as www.24DataSolutions.com. **What problems is SuiteCRM solving and how is that benefiting you?** Easy to track and measure prospect and customer activities throughout the sales process. Forecasting is much easier with this system. ### 37. Great CRM! Especially for free! **Rating:** 5.0/5.0 stars **Reviewed by:** Steven H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2017 **What do you like best about SuiteCRM?** I love that the free SuiteCRM is totally customizable to exactly what you want. **What do you dislike about SuiteCRM?** I dislike that the current version only has one theme that restricts what you can do with customizing the layout. **Recommendations to others considering SuiteCRM:** It is a tremendous CRM for the end user. The thing to be aware of is the installation and setup is difficult. **What problems is SuiteCRM solving and how is that benefiting you?** Tracking sales leads. ### 38. SuiteCRM Pros **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about SuiteCRM?** We utilize SuiteCRM for all opportunities and contact points with both our existing and potential customers. It's very inexpensive and fulfills our needs exceptionally well. **What do you dislike about SuiteCRM?** Limitations on customization were expected as the onset cost was so low. Much better than Salesforce. **Recommendations to others considering SuiteCRM:** Know that not every app is 100 percent. Work with what you can afford. **What problems is SuiteCRM solving and how is that benefiting you?** The open API allowed us to integrate it with several types of business systems and applications. ### 39. Entire Suite is very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2018 **What do you like best about SuiteCRM?** This suite provides a lot of organization, combination of excellent parts. Easy to use. **What do you dislike about SuiteCRM?** I feel like I am constantly logging in and unsure of where to click. It can be a little clunky at times. **Recommendations to others considering SuiteCRM:** This product should help you a lot. As a user, I feel as though this is the best option on the market. **What problems is SuiteCRM solving and how is that benefiting you?** It helps keep multiple parts of the business organized and manageable. ### 40. The best Open Source CRM. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2017 **What do you like best about SuiteCRM?** SuiteCRM is the de facto standard in the Free Software industry for the business management of the relationship with customers. It is currently backed by a community of hundreds of developers around the world who continually collaborate on application enhancements. **What do you dislike about SuiteCRM?** There is nothing that I do not like SuiteCRM, since if there was something to improve, being Free Software we can improve it **What problems is SuiteCRM solving and how is that benefiting you?** SuiteCRM provides a foundation upon which to extend and build world-class solutions. For service companies, banks, manufactures, etc. ### 41. Decent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2018 **What do you like best about SuiteCRM?** Decent CRM. Easy to use, easy to setups. **What do you dislike about SuiteCRM?** minor bugs, client side issues with edit **What problems is SuiteCRM solving and how is that benefiting you?** Team collaboration, same page concept. Easy communication. ### 42. Working with suiteCRM **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2017 **What do you like best about SuiteCRM?** The ease and practicality of the software **What do you dislike about SuiteCRM?** Glitchy at times, takes long to load. Characters change from invoice to finished printing. **What problems is SuiteCRM solving and how is that benefiting you?** We are keeping our database organized ### 43. CRM Review **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2018 **What do you like best about SuiteCRM?** The hope of possibilities that I would expand money made/my client base **What do you dislike about SuiteCRM?** The effectuation; in short, it did not work for me. **What problems is SuiteCRM solving and how is that benefiting you?** It was supposed to help me identify more detailed business opportunities for clients. It really did not do that for me. ### 44. Suite is Sweet! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about SuiteCRM?** Suite is really user friendly, even for someone who can be tech challenged like me. **What do you dislike about SuiteCRM?** Sometimes it can freeze, but I’ve noticed a big improvement with that lately. **What problems is SuiteCRM solving and how is that benefiting you?** Everything is all in one place so I don’t have to go through a million spreadsheets anymore. My time is well managed. ### 45. The most versatile CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Ian D. | Owner, Business Supplies and Equipment, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2016 **What do you like best about SuiteCRM?** SuiteCRM is an unrestricted product with more options available than any organisation is ever likely to use. . Much like your mobile phone & its apps, it's comforing to know that many modules & extensions are either already there or available to accomodate changing needs as a CRM (or any software) is developed & integrated into a company's workflow. Added to that is the ability to create custom modules without the need for a computer programmer. . If, in 2 years time, someone says "we need it to do this!" then you have the best chance of being able to simply say "Yes". **What do you dislike about SuiteCRM?** Not a lot, perhaps it's a little rude to say, but I've yet to see a web interface (Theme) that I really like. . SuiteCRM (AKA Sales Agility) have tried to improve that several times & it may be just my preference. **Recommendations to others considering SuiteCRM:** SuiteCRM is very comprehensive & therefore confusing to get started with . . Much like a new mobile phone, I'd strongly suggest that as many modules as possible are "hidden" until they are needed for specific applications. . Perhaps it's wise to set it up as simply a database of your main game (I.E. Companies, clients, contacts, etc) & then allocate access permissions from that. . Then integrate one module at a time until each is effective & then move to the next. . The confusion of trying everything at once is why 80% of CRM implementations fail. **What problems is SuiteCRM solving and how is that benefiting you?** SuiteCRM has been used here to consolidate asset data & provide quick access to support & product histories, as well as current support cases. ### 46. Complete functions all in one solution for a small business **Rating:** 5.0/5.0 stars **Reviewed by:** Gurdeep S. | Business Owner, Investment Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2017 **What do you like best about SuiteCRM?** That you can brand the crm to your own brand and that all the functions of crm and includes project management tool as well. **What do you dislike about SuiteCRM?** Not much as I have not come across anything that I have had to say damn it! **Recommendations to others considering SuiteCRM:** Do your research, which I did but found SuiteCRM to have the complete solution all in one for my needs, so I don't need to use multiple software platforms. **What problems is SuiteCRM solving and how is that benefiting you?** Managing lead flow, managing sales process, managing projects and much more. ### 47. Free and free **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2017 **What do you like best about SuiteCRM?** Workflows available for free unlike Sugar. Very stable. Easy dashboard custumozation **What do you dislike about SuiteCRM?** Design, but improving lately. Creating rules for workflows is not easy unless you have a good level of programming expertise. **What problems is SuiteCRM solving and how is that benefiting you?** Managing future tasks. ### 48. Not The Best For Sales Reps **Rating:** 2.5/5.0 stars **Reviewed by:** Benjamin A. | Enterprise Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2016 **What do you like best about SuiteCRM?** SuiteCRM is open source. That means you can do a lot of customization within the platform. I like that the contact records give you the ability to schedule upcoming calls, meetings and tasks. I like that I can log notes, calls, emails and meetings against a contact. **What do you dislike about SuiteCRM?** I dislike the user interface. It feels like SuiteCRM is a database that had a user interface designed on top of it. However, the work flow for the sales rep is cumbersome. My experience with other CRM products has been simpler. The system administrator that implements SuiteCRM should sit down with a sales manager and think through how to make the day-to-day data entry with the CRM as easy as possible. **Recommendations to others considering SuiteCRM:** If you have a strong technical staff member and a sales director that can work together to implement a streamlined sales process with SuiteCRM then this could be a good solution for you. However, there are other solutions that are relatively inexpensive and can be quickly implemented to achieve the same business results without the hassle of managing and customizing the platform. **What problems is SuiteCRM solving and how is that benefiting you?** Our sales team needed a CRM to keep track of customer information, log interactions and manage our sales pipeline. Our management (IT) wanted to have a CRM that could be modified, integrated with other systems and hosted in a local and secure environment. The system has helped us to schedule follow up with customers and also helps with sales forecasting and pipeline management. ### 49. suite CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2017 **What do you like best about SuiteCRM?** The software is easy to use, customizable for HR projects and works with most database platforms such as Windows. **What do you dislike about SuiteCRM?** Sometimes when trying to bring multiple scripts up, there can be pop up errors. **What problems is SuiteCRM solving and how is that benefiting you?** na ### 50. SuiteCRM **Rating:** 5.0/5.0 stars **Reviewed by:** Igor P. | Head of Marketing and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2016 **What do you like best about SuiteCRM?** Full featured CRM for all kinds of customers, associates, partners and subtractors. Even complemented with project and task management as well as email client inside. The ability to change and modify the existing forms is the best after the accomodation period is done. **What do you dislike about SuiteCRM?** Some limitations about the UI and database configuration, like one-to-many cases that are not by default implemented in suite. Also, I would like that backup process of app UI/def can be automated as well... **Recommendations to others considering SuiteCRM:** Flexible and powerfull CRM suite for 90% of needs for non "I-want-my-ERP-software" companies. **What problems is SuiteCRM solving and how is that benefiting you?** Database of customers, partners, assocciates and documentation (Sales, presales). I can distinguish the types of documentations by myself and that is great. ## SuiteCRM Discussions - [How much does SugarCRM cost?](https://www.g2.com/discussions/suitecrm-how-much-does-sugarcrm-cost) - [What is SugarCRM software?](https://www.g2.com/discussions/what-is-sugarcrm-software) - [How do I set up SuiteCRM?](https://www.g2.com/discussions/how-do-i-set-up-suitecrm) - [Is SuiteCRM free?](https://www.g2.com/discussions/is-suitecrm-free) - [View SuiteCRM pricing details and edition comparison](https://www.g2.com/products/suitecrm/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+09%3A48%3A15+-0500&secure%5Bsession_id%5D=dcd26bb3-4975-422e-a8c4-70e71751f8c8&secure%5Btoken%5D=29fafbe23927ae7da26559d4b3b223f9f85fe3accee387d07fc9e4d868981004&format=llm_user) ## SuiteCRM Integrations - [Slack](https://www.g2.com/products/slack/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## SuiteCRM Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top SuiteCRM Alternatives - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (3,055 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,679 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,289 reviews)