--- title: SuiteCRM Reviews meta_title: 'SuiteCRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 104 reviews by the users' company size, role or industry to find out how SuiteCRM works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 104 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # SuiteCRM Reviews **Vendor:** SuiteCRM **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 104 ## About SuiteCRM SuiteCRM is the award winning Customer Relationship Management application brought to you by SuiteCRM who are the authors and maintainers. The application is enterprise ready and completely scalable to suit any business size or business requirement. The application is fully customisable and can be tailor made to fit your current or future business processes. Most importantly the application is open source and so it’s completely FREE to use, with no limitations on users. ## SuiteCRM Pros & Cons **What users like:** - Users value the **100% open-source customizability** of SuiteCRM, seamlessly adapting it to suit their specific business needs. (3 reviews) - Users appreciate the **ease of use** in SuiteCRM, highlighting its intuitive setup and customization capabilities for all teams. (3 reviews) - Users value the **easy customization** of SuiteCRM, enabling tailored solutions for diverse business needs without vendor lock-in. (3 reviews) - Users find the **easy setup** of SuiteCRM simplifies initial use and enhances overall productivity and efficiency. (3 reviews) - Users value the **affordability** of SuiteCRM, benefiting from customizable solutions without additional licensing fees. (2 reviews) - Users value the **easy tracking** capabilities of SuiteCRM, which streamlines customer management and improves workflow efficiency. (2 reviews) - Efficiency (2 reviews) - Flexibility (2 reviews) - Users value the **flexible and customizable lead management** features of SuiteCRM, enhancing organizational efficiency and workflow. (2 reviews) - Users value the **adaptability and cost-effectiveness** of SuiteCRM, finding it essential for effective customer relationship management. (2 reviews) **What users dislike:** - Users find the **poor design** of SuiteCRM lacks modernity, making the interface feel outdated and less intuitive. (3 reviews) - Users face **integration issues** with SuiteCRM, hindering the optimization of advanced features and user experience. (2 reviews) - Users find the **learning curve steep** , particularly due to an outdated interface and complex setup requirements. (2 reviews) - Users find the SuiteCRM interface **not intuitive** , especially for new users navigating complex modules and features. (2 reviews) - Users report that SuiteCRM is **not user-friendly** , citing a clunky interface and slow mobile app performance. (2 reviews) - Slow Loading (2 reviews) - Connectivity Issues (1 reviews) - Users find the **data entry process cumbersome** , often struggling with a slow interface and complex setup requirements. (1 reviews) - Users find that **expertise is required** to fully optimize SuiteCRM's advanced features and integrations effectively. (1 reviews) - Users feel that SuiteCRM's **feature issues** hinder innovation and limit access to advanced functionalities. (1 reviews) ## SuiteCRM Reviews ### 1. Customizable CRM Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2016 **What do you like best about SuiteCRM?** SuiteCRM allows businesses to create a completely customizable platform for their organization. Whether its creating custom fields, or running variable reports - Suite offers fairly comprehensive solutions for organizations of all sizes. **What do you dislike about SuiteCRM?** Though it is fully customizable, it can sometimes be difficult to integrate with other softwares and systems. Additionally, I find Suite to have a few too many bugs that sometimes prevents our organization from being as efficient as possible. **What problems is SuiteCRM solving and how is that benefiting you?** We are able to pull targeted client lists, and our Sales Team is able to track their efforts in one single platform. ### 2. SuiteCRM, does everyting you need and more **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2016 **What do you like best about SuiteCRM?** Unlike most CRM's, SuiteCRM doesn't have varying degrees of functionality dependant upon what you want to pay. As it is free and open source everything is immediately available to you at no cost. **What do you dislike about SuiteCRM?** If you want to fully customise the product to your exact needs then you will need someone with the technical know how. There are menus available to help with his but for a fully customised version to suite your needs then you will need some help. **Recommendations to others considering SuiteCRM:** Just be clear about what you need from your CRM system. Also just be aware that you might need some customisation that you may not be able to perform yourself and so there might be a small charge for this but as the software is free and has unlimited users, you save thousands when compared to other systems. **What problems is SuiteCRM solving and how is that benefiting you?** Everything! We run everything from this system now. It gives us full visibility for all departments of our customers and leads and it also helps with project management projects too. It gives us the ability to find out more about our customers, giving us a greater insight into our business and helps us drive sales. ### 3. SuiteCRM, the best free solution, but extra dev time needed. **Rating:** 3.5/5.0 stars **Reviewed by:** George William L. | Data Architect & Web Developer, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2016 **What do you like best about SuiteCRM?** Modular, quick set up. Very easy to use the basic setup. **What do you dislike about SuiteCRM?** Any cusotmisations are rather finicky and some features are missing that are avaiable on other free systems. Country field on addresses is not a drop-down by default. **Recommendations to others considering SuiteCRM:** Spend a lot of time researching how to modify the system beforehand or else time will be wasted on research that could be used developing/modifying. **What problems is SuiteCRM solving and how is that benefiting you?** We are storing huge amounts of client details in a system that has a easy to understand visual ui. ### 4. In my short experience with suitecrm, it has failed to dissapoint **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2016 **What do you like best about SuiteCRM?** The best thing about suitecrm in my opinion is the fact that it leads to a sharp decrease in total cost of ownership since this customer relational management tool is completely open sourced and provides more agility. **What do you dislike about SuiteCRM?** Since it is open sourced and relatively new, the online community of suitecrm is not that big and evolving slowly **Recommendations to others considering SuiteCRM:** Definitely check it out before making a decision **What problems is SuiteCRM solving and how is that benefiting you?** helping with our crm on a trial basis. Lot's of agility, saved costs and flexibility ## SuiteCRM Discussions - [How much does SugarCRM cost?](https://www.g2.com/discussions/suitecrm-how-much-does-sugarcrm-cost) - [What is SugarCRM software?](https://www.g2.com/discussions/what-is-sugarcrm-software) - [How do I set up SuiteCRM?](https://www.g2.com/discussions/how-do-i-set-up-suitecrm) - [Is SuiteCRM free?](https://www.g2.com/discussions/is-suitecrm-free) - [View SuiteCRM pricing details and edition comparison](https://www.g2.com/products/suitecrm/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A55%3A38+-0500&secure%5Bsession_id%5D=c1d27e7a-6bd9-49f3-b875-98821d5f44d1&secure%5Btoken%5D=b3df0d628367b6b78505067523acc2cd639fd2ca942adaf338e54e0f72693fcd&format=llm_user) ## SuiteCRM Integrations - [Slack](https://www.g2.com/products/slack/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## SuiteCRM Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Email Management - File Management - Deal Management **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top SuiteCRM Alternatives - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (3,055 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,680 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,295 reviews)