# Odoo CRM vs SuiteCRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Odoo CRM excels in user experience, with many praising its intuitive interface and visual pipeline management. Users appreciate how easy it is to track leads in one place, eliminating the chaos of spreadsheets.
- **Users say** SuiteCRM stands out for its flexibility and customization options. Reviewers highlight the ability to tailor modules and workflows to fit specific business needs, making it a great choice for teams that require adaptability.
- **According to verified reviews** , Odoo CRM has a higher overall satisfaction score, reflecting a more positive user experience. Many users commend its ease of use and the efficiency it brings to lead tracking and management.
- **Reviewers mention** that SuiteCRM is particularly cost-effective, allowing businesses to implement and customize features without incurring additional licensing fees. This makes it an attractive option for small businesses looking to manage customer relationships effectively.
- **G2 reviewers highlight** that while Odoo CRM has a slightly lower score in setup ease, its recent user feedback indicates that the onboarding process is still relatively straightforward, with many finding the setup intuitive.
- **Users note** that SuiteCRM's strong performance in customer support and reliability makes it a dependable tool for managing customer relationships, with many stating it simplifies their daily operations significantly.



| | Odoo CRM | SuiteCRM | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 199 | 100 | 
| **Largest Market Segment** | Small-Business (67.2% of reviews) | Small-Business (64.5% of reviews) | 
| **Entry Level Price** | $24 per app/ per user/ per month | No pricing available | 

---
## Top Pros & Cons

### Odoo CRM

Pros:
- Ease of Use (20 reviews)
- Lead Management (11 reviews)

Cons:
- Learning Curve (13 reviews)
- Limited Customization (8 reviews)

### SuiteCRM

Pros:
- Customizability (3 reviews)
- Ease of Use (3 reviews)

Cons:
- Poor Design (3 reviews)
- Integration Issues (2 reviews)

---
## Ratings Comparison
| Rating | Odoo CRM | SuiteCRM | 
|---|---|---|
  | **Meets Requirements** | 8.3 (138 reviews) | 8.6 (82 reviews) | 
  | **Ease of Use** | 8.2 (142 reviews) | 7.9 (82 reviews) | 
  | **Ease of Setup** | 7.7 (104 reviews) | 8.3 (41 reviews) | 
  | **Ease of Admin** | 8.1 (62 reviews) | 8.2 (35 reviews) | 
  | **Quality of Support** | 7.8 (137 reviews) | 8.0 (75 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (66 reviews) | 8.8 (34 reviews) | 
  | **Product Direction (% positive)** | 8.6 (131 reviews) | 8.5 (79 reviews) | 

---
## Pricing

### Odoo CRM

#### Entry-Level Pricing

Plan: Odoo CRM

Price: $24 per app/ per user/ per month

Description: New customers get a discount on the initial number of users purchased. ($24.00 USD instead of $28.00 USD).

Key Features:
- Cloud/ On Premise Hosting
- Native Integration
- Native Payment/Shipping/VoIP

[Learn more about Odoo CRM](https://www.g2.com/products/odoo-crm/reviews)

#### Free Trial

Yes

### SuiteCRM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Odoo CRM** | 8.1/10 | 134 |
| **SuiteCRM** | 8.2/10 | 82 |

#### Sales Force Automation

| Feature | Odoo CRM | SuiteCRM | 
|---|---|---|
| **Contact & Account Management** | 8.0 (95 reviews) ✓ Verified | 9.0 (69 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.0 (69 reviews) | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 8.5 (97 reviews) ✓ Verified | 8.6 (65 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.3 (97 reviews) ✓ Verified | 8.4 (67 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.6 (75 reviews) ✓ Verified | 8.2 (57 reviews) ✓ Verified | 
| **Desktop Integration** | 7.8 (80 reviews) ✓ Verified | 8.3 (60 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.8 (82 reviews) ✓ Verified | 8.2 (59 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.2 (86 reviews) ✓ Verified | 8.3 (60 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.1 (86 reviews) ✓ Verified | 8.3 (60 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Odoo CRM | SuiteCRM | 
|---|---|---|
| **Email Marketing** | 8.2 (74 reviews) ✓ Verified | 8.3 (55 reviews) ✓ Verified | 
| **Campaign Management** | 8.1 (70 reviews) | 8.0 (57 reviews) ✓ Verified | 
| **Lead Management** | 8.5 (84 reviews) ✓ Verified | 8.8 (62 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 8.0 (63 reviews) ✓ Verified | Feature Not Available | 

#### Customer Support

| Feature | Odoo CRM | SuiteCRM | 
|---|---|---|
| **Case Management** | 8.0 (69 reviews) ✓ Verified | 8.1 (56 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.1 (70 reviews) ✓ Verified | 8.0 (54 reviews) ✓ Verified | 
| **Knowledge Base** | 7.6 (73 reviews) ✓ Verified | 7.8 (57 reviews) ✓ Verified | 
| **Call Center Features** | 7.6 (67 reviews) ✓ Verified | 7.6 (53 reviews) ✓ Verified | 
| **Support Analytics** | 7.8 (71 reviews) ✓ Verified | 8.0 (55 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Odoo CRM | SuiteCRM | 
|---|---|---|
| **Reporting** | 8.0 (85 reviews) ✓ Verified | 8.4 (65 reviews) ✓ Verified | 
| **Dashboards** | 8.2 (88 reviews) ✓ Verified | 8.4 (68 reviews) ✓ Verified | 
| **Forecasting** | 7.6 (72 reviews) ✓ Verified | 7.9 (59 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Odoo CRM | SuiteCRM | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (66 reviews) ✓ Verified | Feature Not Available | 
| **Social Network Integration** | 7.7 (62 reviews) ✓ Verified | 8.1 (48 reviews) | 
| **Mobile User Support** | 7.5 (71 reviews) ✓ Verified | 8.2 (51 reviews) ✓ Verified | 

#### Platform

| Feature | Odoo CRM | SuiteCRM | 
|---|---|---|
| **Customization** | 8.3 (61 reviews) ✓ Verified | 8.6 (40 reviews) ✓ Verified | 
| **Workflow Capability** | 7.9 (60 reviews) ✓ Verified | 8.5 (40 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.4 (62 reviews) ✓ Verified | 8.8 (38 reviews) ✓ Verified | 
| **Internationalization** | 7.9 (54 reviews) ✓ Verified | 8.4 (34 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.3 (53 reviews) ✓ Verified | 8.4 (34 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.7 (55 reviews) ✓ Verified | 8.7 (36 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.5 (62 reviews) ✓ Verified | 8.6 (38 reviews) ✓ Verified | 
| **Output Document Generation** | 7.8 (56 reviews) ✓ Verified | 7.9 (36 reviews) ✓ Verified | 

#### Integration

| Feature | Odoo CRM | SuiteCRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.0 (57 reviews) ✓ Verified | 8.4 (36 reviews) ✓ Verified | 
| **Integration APIs** | 7.9 (53 reviews) ✓ Verified | 7.7 (30 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.7 (51 reviews) ✓ Verified | 7.7 (30 reviews) ✓ Verified | 

#### Generative AI

| Feature | Odoo CRM | SuiteCRM | 
|---|---|---|
| **AI Text Generation** | 7.4 (32 reviews) | 7.0 (5 reviews) | 

#### Agentic AI - CRM

| Feature | Odoo CRM | SuiteCRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 8.8 (16 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (13 reviews) | Not enough data | 
| **Decision Making** | 8.8 (15 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Odoo CRM** | N/A | N/A |
| **SuiteCRM** | N/A | N/A |

#### Customization

| Feature | Odoo CRM | SuiteCRM | 
|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 
| **Multi-page Forms** | Not enough data | Not enough data | 
| **Design** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Odoo CRM | SuiteCRM | 
|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | 
| **Offline Capability** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | 
| **Mobile Forms** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)


**Unique to SuiteCRM (1):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)


---
## Reviewer Demographics

### By Company Size

| Segment | Odoo CRM | SuiteCRM | 
|---|---|---|
| **Small-Business** | 67.2% | 64.5% | 
| **Mid-Market** | 27.7% | 25.8% | 
| **Enterprise** | 5.1% | 9.7% | 

### By Industry

#### Odoo CRM

- **Information Technology and Services:** 14.5%
- **Computer Software:** 8.1%
- **Construction:** 5.2%
- **Wholesale:** 3.5%
- **Marketing and Advertising:** 3.5%
- **Consulting:** 2.9%
- **Computer & Network Security:** 2.9%
- **Retail:** 2.9%
- **Logistics and Supply Chain:** 2.3%
- **Management Consulting:** 2.3%
- **Other:** 51.7%

#### SuiteCRM

- **Information Technology and Services:** 15.2%
- **Computer Software:** 9.8%
- **Telecommunications:** 6.5%
- **Accounting:** 5.4%
- **Internet:** 5.4%
- **Retail:** 3.3%
- **Management Consulting:** 3.3%
- **Entertainment:** 2.2%
- **Education Management:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Other:** 44.6%

---
## Alternatives

### Alternatives to Odoo CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3043 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1232 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (313 reviews)

### Alternatives to SuiteCRM

- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3043 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews)
- [YetiForce CRM](https://www.g2.com/products/yetiforce-yetiforce-crm/reviews) — 4.4/5 stars (52 reviews)
- [EspoCRM](https://www.g2.com/products/espocrm/reviews) — 4.6/5 stars (26 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1232 reviews)

---
## Top Discussions

### Odoo CRM

- Title: [Is Odoo free to use?](https://www.g2.com/discussions/odoo-crm-is-odoo-free-to-use) — 3 comments
  > **Top comment:** "ODOO CRM is part of the ODOO software suite, which is an open-source software. This means that the source code is available for anyone to view and modify,..."
- Title: [What is Odoo CRM used for?](https://www.g2.com/discussions/what-is-odoo-crm-used-for) — 1 comment
  > **Top comment:** "Control sales activities, inventory, billing, and marketing"
- Title: [What is CRM in Odoo?](https://www.g2.com/discussions/what-is-crm-in-odoo) — 1 comment
  > **Top comment:** "I work with Odoo CRM as a programmer and as developer. We have a dialogue with the client, looking for their needs and we provide the service, including..."

### SuiteCRM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/odoo-crm-vs-suitecrm)