The G2 on Squaretalk

Squaretalk Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of Squaretalk, facilitating quick management of calls and customer interactions. (27 mentions)

Users appreciate the flexibility and customization of Squaretalk's telephony system, enhancing client project adaptability. (18 mentions)

Users praise Squaretalk for its reliability, ensuring smooth call management and effective customer interaction tracking. (18 mentions)

Users value the excellent call quality of Squaretalk, enhancing customer service and training capabilities effectively. (16 mentions)

Users find Squaretalk's efficiency in managing calls and customer interactions invaluable for quick resolution and scalability. (16 mentions)

Users praise the seamless CRM integration of Squaretalk for enhancing productivity and data accuracy. (13 mentions)

Users often face delays in call connections during peak hours, impacting their overall experience with Squaretalk. (5 mentions)

Users find some complex features of Squaretalk not intuitive, impacting ease of use and implementation. (4 mentions)

Users find some features of Squaretalk to have a complexity that complicates usability, especially for new users. (4 mentions)

Users face connection issues with delays during peak hours, impacting call quality and overall workflow efficiency. (4 mentions)

Users find the difficult setup process to be time-consuming and sometimes overwhelming, complicating their overall experience. (4 mentions)

Users find the learning curve challenging initially, but appreciate the thorough support and training resources available. (4 mentions)

Users feel that the missing features like dark mode and language options hinder their overall experience with Squaretalk. (4 mentions)

Users experience delays in dashboard updates, leading to issues with real-time accuracy for metrics and agent statuses. (2 mentions)

Top Pros or Advantages of Squaretalk

1. Ease of Use

Users love the ease of use of Squaretalk, facilitating quick management of calls and customer interactions.

See 27 mentions

See Related User Reviews

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you like about Squaretalk?

Squaretalk strikes a great balance between functionality, ease of use, and reliable support. It’s clear that it’s built with actual users in mind,not

ZACHARY W.

Small-Business (50 or fewer emp.)

5.0/5

"Advanced call management and unlimited recordings"

What do you like about Squaretalk?

We can easily manage and route calls and track customer interactions within our CRM. This is very helpful as we have a relatively small team that has

2. Features

Users appreciate the flexibility and customization of Squaretalk's telephony system, enhancing client project adaptability.

See 18 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Squaretalk"

What do you like about Squaretalk?

Squaretalk is a cloud-based and reliable. I like its advanced AI-powered features, such as AI voice agents. The mobile app is a plus, too.

Alejandro P.

Small-Business (50 or fewer emp.)

5.0/5

"Clean APIs and Reliable Performance"

What do you like about Squaretalk?

The API integration is clean and well-documented. Performance is solid; no noticeable latency issues, even with concurrent users.

3. Reliability

Users praise Squaretalk for its reliability, ensuring smooth call management and effective customer interaction tracking.

See 18 mentions

See Related User Reviews

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you like about Squaretalk?

Squaretalk strikes a great balance between functionality, ease of use, and reliable support. It’s clear that it’s built with actual users in mind,not

ZACHARY W.

Small-Business (50 or fewer emp.)

5.0/5

"Advanced call management and unlimited recordings"

What do you like about Squaretalk?

We can easily manage and route calls and track customer interactions within our CRM. This is very helpful as we have a relatively small team that has

4. Call Quality

Users value the excellent call quality of Squaretalk, enhancing customer service and training capabilities effectively.

See 16 mentions

See Related User Reviews

Manikandan V.

Small-Business (50 or fewer emp.)

4.5/5

"Thanks for your CRM Integration and Real-Time Support"

What do you like about Squaretalk?

The system seamlessly connects with our Customer Relationship Management system. The process of transferring call results into our Salesforce pipeline

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable platform for customer support"

What do you like about Squaretalk?

Squaretalk's reliability and excellent call quality have enabled us to provide top-notch customer service. The ability to record and review calls has

5. Efficiency

Users find Squaretalk's efficiency in managing calls and customer interactions invaluable for quick resolution and scalability.

See 16 mentions

See Related User Reviews

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you like about Squaretalk?

Squaretalk strikes a great balance between functionality, ease of use, and reliable support. It’s clear that it’s built with actual users in mind,not

ZACHARY W.

Small-Business (50 or fewer emp.)

5.0/5

"Advanced call management and unlimited recordings"

What do you like about Squaretalk?

We can easily manage and route calls and track customer interactions within our CRM. This is very helpful as we have a relatively small team that has

6. CRM Integration

Users praise the seamless CRM integration of Squaretalk for enhancing productivity and data accuracy.

See 13 mentions

See Related User Reviews

Manikandan V.

Small-Business (50 or fewer emp.)

4.5/5

"Thanks for your CRM Integration and Real-Time Support"

What do you like about Squaretalk?

The system seamlessly connects with our Customer Relationship Management system. The process of transferring call results into our Salesforce pipeline

Rohit S.

Mid-Market (51-1000 emp.)

5.0/5

"Streamlined Our Real Estate Operations"

What do you like about Squaretalk?

I love how Squaretalk seamlessly integrates with our CRM system. This gives us access to client details when they call and automatic note logging, whi

Top Cons or Disadvantages of Squaretalk

1. Delays

Users often face delays in call connections during peak hours, impacting their overall experience with Squaretalk.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable platform for customer support"

What do you dislike about Squaretalk?

The only minor drawback we've experienced is the occasional delay in connecting calls during peek hours, but Squaretalk support team has been great ab

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Squaretalk"

What do you dislike about Squaretalk?

The limited third-party app integrations were a con for me. Experienced some connection delays during peak hours or complex workflows, missing feature

2. Complex Features

Users find some complex features of Squaretalk not intuitive, impacting ease of use and implementation.

See 4 mentions

See Related User Reviews

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you dislike about Squaretalk?

Squaretalk is a strong platform, especially for small to mid-sized teams, but it’s not perfect. With some improvements in UI intuitiveness, more advan

Ankush P.

Small-Business (50 or fewer emp.)

4.5/5

"Best communicational channel Squaretalk"

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ea

3. Complexity

Users find some features of Squaretalk to have a complexity that complicates usability, especially for new users.

See 4 mentions

See Related User Reviews

Ankush P.

Small-Business (50 or fewer emp.)

4.5/5

"Best communicational channel Squaretalk"

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ea

Sankalp J.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless CRM Integration and Reliable Support, Minor Learning Curve"

What do you dislike about Squaretalk?

What I dislike about Squaretalk is that some of its advanced settings and customization options can be a bit complex for new users, and occasional con

4. Connection Issues

Users face connection issues with delays during peak hours, impacting call quality and overall workflow efficiency.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable platform for customer support"

What do you dislike about Squaretalk?

The only minor drawback we've experienced is the occasional delay in connecting calls during peek hours, but Squaretalk support team has been great ab

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great global VOIP solution"

What do you dislike about Squaretalk?

Due to security, the SquareTalk portal gets locked sometimes for dynamic IPs - requiring us to update IPs with support frequently. They respond quickl

5. Difficult Setup

Users find the difficult setup process to be time-consuming and sometimes overwhelming, complicating their overall experience.

See 4 mentions

See Related User Reviews

Ankush P.

Small-Business (50 or fewer emp.)

4.5/5

"Best communicational channel Squaretalk"

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ea

Melissa L.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Onboard New Team Members"

What do you dislike about Squaretalk?

The initial setup took a little bit of time, but the support team was helpful.

6. Learning Curve

Users find the learning curve challenging initially, but appreciate the thorough support and training resources available.

See 4 mentions

See Related User Reviews

Ankush P.

Small-Business (50 or fewer emp.)

4.5/5

"Best communicational channel Squaretalk"

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ea

Sankalp J.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless CRM Integration and Reliable Support, Minor Learning Curve"

What do you dislike about Squaretalk?

What I dislike about Squaretalk is that some of its advanced settings and customization options can be a bit complex for new users, and occasional con

7. Missing Features

Users feel that the missing features like dark mode and language options hinder their overall experience with Squaretalk.

See 4 mentions

See Related User Reviews

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you dislike about Squaretalk?

Squaretalk is a strong platform, especially for small to mid-sized teams, but it’s not perfect. With some improvements in UI intuitiveness, more advan

Hidayat R.

Mid-Market (51-1000 emp.)

5.0/5

"Powerful Integrations"

What do you dislike about Squaretalk?

The lack of dark mode option can strain the eyes during extended use. Adding a dark mode would improve comfort for those who work long on the platform

8. Dashboard Issues

Users experience delays in dashboard updates, leading to issues with real-time accuracy for metrics and agent statuses.

See 2 mentions

See Related User Reviews

Citlalli G.

Small-Business (50 or fewer emp.)

5.0/5

"Turbocharging Sales Productivity"

What do you dislike about Squaretalk?

The reporting dashboard could be more real-time. Occasional minor lags mean we don't get the most up-to-date metrics sometimes.

Waskarani Z.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient Call Management and Rapid Resolution with Squaretalk"

What do you dislike about Squaretalk?

Agent status updates in the dashboard occasionally experience a slight delay of several seconds.

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Verified User in Education Management

Small-Business (50 or fewer emp.)

8/30/2022

"Great global VOIP solution"

5/5

What do you like best about Squaretalk?

We use SquareTalk for our SDR operations around the world. SquareTalk is a solid solution with local numbers at every destination, easy to understand dashboards and app, and APIs to integrate with our CRM. We're using SquareTalk for over a year and happy with their platform and support. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Due to security, the SquareTalk portal gets locked sometimes for dynamic IPs - requiring us to update IPs with support frequently. They respond quickly though. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

Global businesses like ours need their SDRs and Sales people to call clients/prospects around the world, preferably from local numbers.

We also need an easy integration between the CRM where leads are stored and the VOIP solution that calls them.

Some CRMs have that built-in (charging rates that vary...) and some integrate with external platforms like SquareTalk. Review collected by and hosted on G2.com.

Response from Noam Dorokhov of Squaretalk

edit

Thank you for the feedback, your words are really encouraging! We are excited to hear that Squaretalk has been a seamless solution for your SDR operations. Our team is always looking for ways to improve, so feel free to reach out if you have any suggestions or feedback.

Paul E.

Chief Sales Officer (CSO)

Small-Business (50 or fewer emp.)

5/30/2022

"Support first class!"

5/5

What do you like best about Squaretalk?

As already designated in my heading. The support is first class in case of problems and stands out from the market. If you are a software developer, you either have a very good quality assurance and an extensive test management or just a perfect support. I think Squaretalk has both! I also like the possibility to connect to Zoho CRM. Also, they listen to customers and continue to evolve. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

I can't think of anything right now. Except that you have to use different SIP / apps depending on the operating system of the user. But this is already being worked on. Review collected by and hosted on G2.com.

Recommendations to others considering Squaretalk:

Contact support if you have any questions! Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

We can now use telephony more extensively by being able to link it directly to our CRM. Very good call management. Good cost control. Clear subscription models. Review collected by and hosted on G2.com.

Response from Noam Dorokhov of Squaretalk

edit

We're happy to hear that you had a great experience with us. We love to hear feedback, and it's always encouraging to know when we're doing something right. We'll continue to work on making Squaretalk as efficient and polished as possible for you.

Renaly Ruth P.

Instagram Content Designing and Scheduling

Small-Business (50 or fewer emp.)

7/13/2022

"Great interactive business communication platform!"

5/5

What do you like best about Squaretalk?

Compared to other platforms, Squaretalk's integration is a lot simpler. Considering the cost, it offers outstanding performance, fantastic time, and connectivity. They continue to improve the program and they welcome suggestions. It is really trustworthy. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Since they are still continuing to improve their program, the only downfall is that the program is still developing and it is not yet perfect. I am looking forward to seeing the full functionalities of the software. But overall, the current features are fine for my use. Review collected by and hosted on G2.com.

Recommendations to others considering Squaretalk:

I would strongly suggest the Squaretalk platform because it is a fantastic tool for interactive business communication. This is such a win and a great investment, especially for the BPO industry! Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

Teams are more productive because of the excellent call handling provided by the Squaretalk platform. Instead of applying numerous applications to carry out a single activity, teams can utilize just one and integrate it. Review collected by and hosted on G2.com.

Response from Noam Dorokhov of Squaretalk

edit

Thank you so much for your kind words. We see that you are an avid user of the platform, and we're glad you are enjoying your Squaretalk experience and find our products useful. Thanks for the feedback, we are always looking for ways to improve our service as we grow. We hope you will continue to enjoy using Squaretalk, please reach out to our support team with any questions or concerns, we will be happy to help.

Sana J.

Product Owner

Small-Business (50 or fewer emp.)

12/6/2022

"Great Product"

5/5

What do you like best about Squaretalk?

Very satisfied with squaretalk; it is easy to use with a customisable dashboard. The best thing for me is how easily it integrates with Zoho, Salesforce and other apps. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Nothing to dislike, it is working well for me till now. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

edit

Hello Sana,

Thank you for taking the time to leave such a positive review!

We’re glad to hear that Squaretalk is helping your sales team work more efficiently and that our customizable dashboard and seamless integrations have made your operations smoother and more productive. It’s wonderful to know the platform is contributing to your team’s success.

If you ever have questions, feedback, or need any assistance, don’t hesitate to reach out — we’re always here to help.

Thanks again for choosing Squaretalk!

See how Squaretalk improved

Amanda L.

Ninja

Mid-Market (51-1000 emp.)

6/7/2022

"Great Product For My Teams"

5/5

What do you like best about Squaretalk?

The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review. I like that you can integrate it with the current programs you have. The agents are able to call with ease and rarely run into issues. They welcome feedback and continue to evolve the program. It is very reliable and the pricing structure fits my company and is a great deal. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

The platform continues to grow and is not perfect yet. I wish it was implemented with more software platforms, but what it currently is implemented in works great for my group. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

The Squaretalk Platform has great call management and helps the team be fore efficient. We an use one program and integrate this rather than using multiple programs to complete one task. Our agents take many calls and needed this software to be able to take more calls during the day. This software helps create more business for my company and helps us continue to grow rapidly. Review collected by and hosted on G2.com.

Response from Noam Dorokhov of Squaretalk

edit

Thank you for taking the time to write a review, Amanda! We are glad to hear that you and your team are enjoying Squaretalk and have found it a top-notch platform! We are always looking for ways to make Squaretalk more convenient for managers and agents, so I will pass your recommendations to our product team for future enhancements. Stay tuned!

Mercy U.

State Coordinator

Mid-Market (51-1000 emp.)

10/14/2022

"A global interactive business communication platform"

5/5

What do you like best about Squaretalk?

It helps us to provide high level, personalised service to our clients. The platform helps to integrate and provide access to multiple business applications. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

The fact that they don't have an app of their own. It will be great if that would be taken care of in the future. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

edit

Hello Mercy,

Thank you for sharing your experience with Squaretalk!

We’re thrilled to hear that the platform helps your team deliver personalized service, enhance productivity, and integrate seamlessly with your business applications. It’s great to know that features like call recording and CRM linking are adding real value to your daily operations.

We also appreciate your suggestion regarding a mobile app — we’re happy to share that our team is currently working on it to make Squaretalk even more accessible and convenient for our users.

Thanks again for your trust and for being part of the Squaretalk community!

See how Squaretalk improved

Verified User in Food Production

Small-Business (50 or fewer emp.)

12/6/2022

""Squaretalk, a Great Communication Platform""

5/5

What do you like best about Squaretalk?

Squaretalk provides a unique communications platform that helps business owners to have a conversation within a group. It is also a good customer relationship management provider. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

So far, so good. I didn't encounter any problems using the platform. It is just that the conversation involves more than one client, and the conversation become more transparent to all. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

edit

Hello there,

Thank you for taking the time to share your positive experience with Squaretalk!

We’re delighted to know that our communication platform is helping you connect, collaborate, and build stronger relationships efficiently. It’s great to hear that you find it easy to use, time-saving, and beneficial for effective business interactions.

Your feedback is greatly appreciated — it inspires us to keep improving and delivering solutions that empower our users every day.

Thanks again for choosing Squaretalk!

See how Squaretalk improved

Atiqa H.

Senior Content Writer

Small-Business (50 or fewer emp.)

7/14/2022

"Squaretalk Evaluation"

4.5/5

What do you like best about Squaretalk?

My experience with Squaretalk has been remarkable. The software is user friendly and eases business communication. The best part about the software is that it is constantly improving and rarely encounter any problem. The call reviewing is also an easy task. This software is highly recommended! Great job team! Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Well, I don't remember any such defect in the software. However, I feel that there should be an Android and iOS application. It would be an add-on and the use of software will become easy to access. Review collected by and hosted on G2.com.

Response from Noam Dorokhov of Squaretalk

edit

Thanks for using Squaretalk and your fantastic feedback, Atiqa! We are happy to hear that you have had a great experience with our software, and we will keep up the excellent work. Kindly reach out to our team anytime if you need any assistance or want to share any suggestions or feedback.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

12/5/2022

"Remarkable"

5/5

What do you like best about Squaretalk?

What I like about the software is that it's user friendly, I maybe encounter problems but that's very rare. I would recommend it to my network. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

I believe there are still rooms for improvement. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

edit

Hello there,

Thank you for taking the time to leave such a positive review!

We’re delighted to hear that you find Squaretalk user-friendly and reliable, and that it helps your team stay connected and organized. It’s wonderful to know you’d recommend it to your network — feedback like yours truly means a lot to us.

We appreciate your note about ongoing improvements — we’re always working to make the platform even better for our users.

Thanks again for choosing Squaretalk!

See how Squaretalk improved

Joao T.

Senior Process Specialist in SAP-ERP

Small-Business (50 or fewer emp.)

5/31/2022

"Low price High results"

5/5

What do you like best about Squaretalk?

Very reliable connectivity and uptime.

Low price starting from 15 USD, but it brings you High results because you can automatize reminders in such an easy manner and it is the perfect choice for a small business or even big call centers.

Examples of use: CX and retention teams, traders, telemarketers, market researchers, insurance agents, financial advisors, etc. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

So far as I have read in many forums online, the implementation with other very known software tools is still ongoing, but that should come out in a near future. This is not something to be disappointed in, because the current features are fine for my use. Review collected by and hosted on G2.com.

Response from Noam Dorokhov of Squaretalk

edit

Thanks for sharing your feedback, Joao! We have a lot of exciting updates coming up that will make it even easier to use Squaretalk, and we are glad to hear you are enjoying your experience with us so far. If you need any assistance or have any suggestions or feedback, please let us know!