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Squaretalk Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of Squaretalk, facilitating quick management of calls and customer interactions. (27 mentions)
Users appreciate the flexibility and customization of Squaretalk's telephony system, enhancing client project adaptability. (18 mentions)
Users praise Squaretalk for its reliability, ensuring smooth call management and effective customer interaction tracking. (18 mentions)
Users value the excellent call quality of Squaretalk, enhancing customer service and training capabilities effectively. (16 mentions)
Users find Squaretalk's efficiency in managing calls and customer interactions invaluable for quick resolution and scalability. (16 mentions)
Users praise the seamless CRM integration of Squaretalk for enhancing productivity and data accuracy. (13 mentions)
Users often face delays in call connections during peak hours, impacting their overall experience with Squaretalk. (5 mentions)
Users find some complex features of Squaretalk not intuitive, impacting ease of use and implementation. (4 mentions)
Users find some features of Squaretalk to have a complexity that complicates usability, especially for new users. (4 mentions)
Users face connection issues with delays during peak hours, impacting call quality and overall workflow efficiency. (4 mentions)
Users find the difficult setup process to be time-consuming and sometimes overwhelming, complicating their overall experience. (4 mentions)
Users find the learning curve challenging initially, but appreciate the thorough support and training resources available. (4 mentions)
Users feel that the missing features like dark mode and language options hinder their overall experience with Squaretalk. (4 mentions)
Users experience delays in dashboard updates, leading to issues with real-time accuracy for metrics and agent statuses. (2 mentions)

Top Pros or Advantages of Squaretalk

1. Ease of Use
Users love the ease of use of Squaretalk, facilitating quick management of calls and customer interactions.
See 27 mentions

See Related User Reviews

Haris B.
HB

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you like about Squaretalk?

Squaretalk strikes a great balance between functionality, ease of use, and reliable support. It’s clear that it’s built with actual users in mind,not

ZACHARY W.
ZW

ZACHARY W.

Small-Business (50 or fewer emp.)

5.0/5

"Advanced call management and unlimited recordings"

What do you like about Squaretalk?

We can easily manage and route calls and track customer interactions within our CRM. This is very helpful as we have a relatively small team that has

2. Features
Users appreciate the flexibility and customization of Squaretalk's telephony system, enhancing client project adaptability.
See 18 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Squaretalk"

What do you like about Squaretalk?

Squaretalk is a cloud-based and reliable. I like its advanced AI-powered features, such as AI voice agents. The mobile app is a plus, too.

Alejandro P.
AP

Alejandro P.

Small-Business (50 or fewer emp.)

5.0/5

"Clean APIs and Reliable Performance"

What do you like about Squaretalk?

The API integration is clean and well-documented. Performance is solid; no noticeable latency issues, even with concurrent users.

3. Reliability
Users praise Squaretalk for its reliability, ensuring smooth call management and effective customer interaction tracking.
See 18 mentions

See Related User Reviews

Haris B.
HB

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you like about Squaretalk?

Squaretalk strikes a great balance between functionality, ease of use, and reliable support. It’s clear that it’s built with actual users in mind,not

ZACHARY W.
ZW

ZACHARY W.

Small-Business (50 or fewer emp.)

5.0/5

"Advanced call management and unlimited recordings"

What do you like about Squaretalk?

We can easily manage and route calls and track customer interactions within our CRM. This is very helpful as we have a relatively small team that has

4. Call Quality
Users value the excellent call quality of Squaretalk, enhancing customer service and training capabilities effectively.
See 16 mentions

See Related User Reviews

Manikandan V.
MV

Manikandan V.

Small-Business (50 or fewer emp.)

4.5/5

"Thanks for your CRM Integration and Real-Time Support"

What do you like about Squaretalk?

The system seamlessly connects with our Customer Relationship Management system. The process of transferring call results into our Salesforce pipeline

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable platform for customer support"

What do you like about Squaretalk?

Squaretalk's reliability and excellent call quality have enabled us to provide top-notch customer service. The ability to record and review calls has

5. Efficiency
Users find Squaretalk's efficiency in managing calls and customer interactions invaluable for quick resolution and scalability.
See 16 mentions

See Related User Reviews

Haris B.
HB

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you like about Squaretalk?

Squaretalk strikes a great balance between functionality, ease of use, and reliable support. It’s clear that it’s built with actual users in mind,not

ZACHARY W.
ZW

ZACHARY W.

Small-Business (50 or fewer emp.)

5.0/5

"Advanced call management and unlimited recordings"

What do you like about Squaretalk?

We can easily manage and route calls and track customer interactions within our CRM. This is very helpful as we have a relatively small team that has

6. CRM Integration
Users praise the seamless CRM integration of Squaretalk for enhancing productivity and data accuracy.
See 13 mentions

See Related User Reviews

Manikandan V.
MV

Manikandan V.

Small-Business (50 or fewer emp.)

4.5/5

"Thanks for your CRM Integration and Real-Time Support"

What do you like about Squaretalk?

The system seamlessly connects with our Customer Relationship Management system. The process of transferring call results into our Salesforce pipeline

RS

Rohit S.

Mid-Market (51-1000 emp.)

5.0/5

"Streamlined Our Real Estate Operations"

What do you like about Squaretalk?

I love how Squaretalk seamlessly integrates with our CRM system. This gives us access to client details when they call and automatic note logging, whi

Top Cons or Disadvantages of Squaretalk

1. Delays
Users often face delays in call connections during peak hours, impacting their overall experience with Squaretalk.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable platform for customer support"

What do you dislike about Squaretalk?

The only minor drawback we've experienced is the occasional delay in connecting calls during peek hours, but Squaretalk support team has been great ab

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Squaretalk"

What do you dislike about Squaretalk?

The limited third-party app integrations were a con for me. Experienced some connection delays during peak hours or complex workflows, missing feature

2. Complex Features
Users find some complex features of Squaretalk not intuitive, impacting ease of use and implementation.
See 4 mentions

See Related User Reviews

Haris B.
HB

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you dislike about Squaretalk?

Squaretalk is a strong platform, especially for small to mid-sized teams, but it’s not perfect. With some improvements in UI intuitiveness, more advan

Ankush P.
AP

Ankush P.

Small-Business (50 or fewer emp.)

4.5/5

"Best communicational channel Squaretalk"

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ea

3. Complexity
Users find some features of Squaretalk to have a complexity that complicates usability, especially for new users.
See 4 mentions

See Related User Reviews

Ankush P.
AP

Ankush P.

Small-Business (50 or fewer emp.)

4.5/5

"Best communicational channel Squaretalk"

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ea

Sankalp J.
SJ

Sankalp J.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless CRM Integration and Reliable Support, Minor Learning Curve"

What do you dislike about Squaretalk?

What I dislike about Squaretalk is that some of its advanced settings and customization options can be a bit complex for new users, and occasional con

4. Connection Issues
Users face connection issues with delays during peak hours, impacting call quality and overall workflow efficiency.
See 4 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable platform for customer support"

What do you dislike about Squaretalk?

The only minor drawback we've experienced is the occasional delay in connecting calls during peek hours, but Squaretalk support team has been great ab

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great global VOIP solution"

What do you dislike about Squaretalk?

Due to security, the SquareTalk portal gets locked sometimes for dynamic IPs - requiring us to update IPs with support frequently. They respond quickl

5. Difficult Setup
Users find the difficult setup process to be time-consuming and sometimes overwhelming, complicating their overall experience.
See 4 mentions

See Related User Reviews

Ankush P.
AP

Ankush P.

Small-Business (50 or fewer emp.)

4.5/5

"Best communicational channel Squaretalk"

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ea

Melissa L.
ML

Melissa L.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Onboard New Team Members"

What do you dislike about Squaretalk?

The initial setup took a little bit of time, but the support team was helpful.

6. Learning Curve
Users find the learning curve challenging initially, but appreciate the thorough support and training resources available.
See 4 mentions

See Related User Reviews

Ankush P.
AP

Ankush P.

Small-Business (50 or fewer emp.)

4.5/5

"Best communicational channel Squaretalk"

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ea

Sankalp J.
SJ

Sankalp J.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless CRM Integration and Reliable Support, Minor Learning Curve"

What do you dislike about Squaretalk?

What I dislike about Squaretalk is that some of its advanced settings and customization options can be a bit complex for new users, and occasional con

7. Missing Features
Users feel that the missing features like dark mode and language options hinder their overall experience with Squaretalk.
See 4 mentions

See Related User Reviews

Haris B.
HB

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you dislike about Squaretalk?

Squaretalk is a strong platform, especially for small to mid-sized teams, but it’s not perfect. With some improvements in UI intuitiveness, more advan

Hidayat R.
HR

Hidayat R.

Mid-Market (51-1000 emp.)

5.0/5

"Powerful Integrations"

What do you dislike about Squaretalk?

The lack of dark mode option can strain the eyes during extended use. Adding a dark mode would improve comfort for those who work long on the platform

8. Dashboard Issues
Users experience delays in dashboard updates, leading to issues with real-time accuracy for metrics and agent statuses.
See 2 mentions

See Related User Reviews

CG

Citlalli G.

Small-Business (50 or fewer emp.)

5.0/5

"Turbocharging Sales Productivity"

What do you dislike about Squaretalk?

The reporting dashboard could be more real-time. Occasional minor lags mean we don't get the most up-to-date metrics sometimes.

Waskarani Z.
WZ

Waskarani Z.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient Call Management and Rapid Resolution with Squaretalk"

What do you dislike about Squaretalk?

Agent status updates in the dashboard occasionally experience a slight delay of several seconds.

Squaretalk Reviews (112)

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Squaretalk Reviews (112)

View 1 Video Reviews
4.7
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KS
Project Manager
Information Services
Mid-Market (51-1000 emp.)
"Best AI integration and hassle free services"
What do you like best about Squaretalk?

The AI voice agents work exceptionally well for our player retention campaigns. The system automatically calls with personalized bonuses, promotions, and challenges, maximizing our efficiency and re-engagement rates. The compliance features are crucial for the iGaming industry, which was a significant reason why we chose to work with Squaretalk. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

The initial setup of compliance rules required some fine-tuning, but we got the hang of it. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

Hello Kanika,

It’s wonderful to hear about your positive experience with Squaretalk — thank you for sharing it with us!

We’re glad that our AI-powered tools and automation capabilities have made such a meaningful impact on your player retention campaigns. Knowing that the platform helps your team engage customers effectively while staying fully compliant means a lot to us.

We also appreciate your note about the initial setup of compliance rules — we’re glad the process soon became smooth, and we’ll keep refining it to ensure an even better experience for all users.

Your success and satisfaction are what drive us to keep innovating and refining our services. We’re grateful for your trust and look forward to continuing to support your growth and success!

See how Squaretalk improved
PD
Mid-Market (51-1000 emp.)
"Powerful User Experience!"
What do you like best about Squaretalk?

They have the best quality services that manage all our VOice processing work with an auto dialer, and their SMS marketing gives the best results always. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

No, I don't have any major issues. Sometimes need assistance to integrate our other tasks, and their team always responds quickly. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

Hello Puja,

Thank you for sharing such a positive review!

We’re glad to hear that Squaretalk is helping you manage your voice processing with an autodialer and that our VoIP, CCI, and AI Voice Assistants are reducing your workload while making it easier to track and monitor every call with a clear dashboard experience.

We also appreciate your note regarding integrations — happy to hear that when assistance is needed, our team is able to support you quickly.

If you ever have questions, feedback, or need a hand with anything, don’t hesitate to reach out — we’re here for you.

Thanks again for choosing Squaretalk!

See how Squaretalk improved
BK
Mid-Market (51-1000 emp.)
"Hassle-Free Infrastructure"
What do you like best about Squaretalk?

I love how many filtering options you have when scheduling reports. I can tailor each report to the specific use case, which helps when I present updates to the different stakehoolders. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Not a big deal, but the scheduled email visuals could use some work. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

Hello Bessie,

Thank you for taking the time to leave such a thoughtful review!

We’re glad to hear that Squaretalk is helping you with customizable reporting and campaign reviews, and that the ability to tailor reports is making it easier to present clear insights to stakeholders and drive better decisions.

It’s also great to know that Squaretalk has helped your team replace manual spreadsheets with accurate, real-time data — saving time, sharpening focus, and reducing wasted calls during off-peak hours.

Regarding your note about scheduled email visuals - thank you for calling that out. While it’s not a major issue for you, it's still valuable feedback, and we’ll do our best to improve the experience in that area going forward.

If you ever have questions, feedback, or need a hand with anything, don’t hesitate to reach out - we’re here for you.

Thanks again for choosing Squaretalk!

See how Squaretalk improved
FD
Account Manager
Civic & Social Organization
Mid-Market (51-1000 emp.)
"Best call tracking and monitoring system"
What do you like best about Squaretalk?

The ability to monitor live agent activity has made my job much more efficient. I have KPIs like agent availability, how many calls they’ve taken, their average talk time, and their pause time, all in one view. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Agent score cards would make coaching even more impactful. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

Hello Frida,

Thank you so much for sharing your experience with Squaretalk!

We’re thrilled to hear that our call tracking and monitoring features have made your work more efficient and transparent. It’s wonderful to know that real-time insights such as agent availability, call activity, and performance metrics have helped you manage your team more effectively and support better time management and professionalism.

We also appreciate your feedback about agent scorecards — our team will certainly review how we can enhance this feature to make coaching even more impactful for managers like you.

Your feedback truly motivates us to keep improving and empowering teams with the tools they need to perform at their best.

Thanks for being part of the Squaretalk community!

See how Squaretalk improved
Manikandan V.
MV
Co-Founder & CMO
Small-Business (50 or fewer emp.)
"Thanks for your CRM Integration and Real-Time Support"
What do you like best about Squaretalk?

The system seamlessly connects with our Customer Relationship Management system. The process of transferring call results into our Salesforce pipeline impressed me because it was straightforward. The advantage of working with a personal account manager who knows our sales cycle patterns is truly significant. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Agent performance analytics alongside the click-to-call feature enable us to provide better coaching to our team members and reduce their work time. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

Hello Manikandan,

Thank you for sharing your experience with Squaretalk!

We’re delighted to hear that the seamless CRM integration, Salesforce pipeline updates, and the support from your dedicated account manager have positively impacted your workflow. It’s great to know that features like click-to-call and agent performance analytics are helping your team work more efficiently and improve follow-up interactions.

We truly value your feedback, as it helps us continue enhancing our platform to better support your business!

See how Squaretalk improved
RS
Team Lead
Marketing and Advertising
Mid-Market (51-1000 emp.)
"Streamlined Our Real Estate Operations"
What do you like best about Squaretalk?

I love how Squaretalk seamlessly integrates with our CRM system. This gives us access to client details when they call and automatic note logging, which ensures we provide personalized service and optimize our agents’ time. The option to share contacts has been very useful for including team members in ongoing campaigns. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Nothing really. When occasional issues occur, they are quickly resolved by the support team or our account manager. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

Hello Rohit,

Thank you for taking the time to leave such a positive review!

We’re glad to hear that Squaretalk’s CRM integration, automatic note logging, contact sharing, and intelligent routing are helping your team deliver more personalized service, work more efficiently, and move deals faster - especially in a fast-paced real estate environment.

It’s also great to know that when small issues do appear, our support team and account managers are able to resolve them quickly so you can stay focused on your work.

If you ever have questions, feedback, or need assistance, don’t hesitate to reach out - we’re here for you.

Thanks again for choosing Squaretalk!

See how Squaretalk improved
RM
Mid-Market (51-1000 emp.)
"Best For Contact Management"
What do you like best about Squaretalk?

Insurance authorizations require follow-ups with both providers and insurers. Squaretalk’s contact management allows us to create detailed profiles and assign them to teams for specific claim types. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

The system logs you out a little faster than I’d like when idle. The notes and status updates have cut down on internal back-and-forth. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

Hello Rahul,

Thank you so much for sharing your experience with Squaretalk!

We’re very happy to hear that our contact management features are helping your team organize workflows efficiently and support faster, more accurate claim resolutions. It’s great to know the platform gives your agents and supervisors the visibility and structure they need to stay productive and aligned.

We appreciate your note about the idle timeout — our team is actively reviewing ways to improve this process internally to ensure a smoother, more convenient experience for you and your team.

Your positive feedback means a lot to us and inspires us to keep improving and delivering even greater value to your operations.

Thanks for choosing Squaretalk!

See how Squaretalk improved
SS
Manager
Medical Practice
Mid-Market (51-1000 emp.)
"Support was ready to help 24/7"
What do you like best about Squaretalk?

It has been a game-changer that has been affordable, as well as a configurable platform from Squaretalk. Their services and integrations comes with full root access which has given me exactly what I want. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Squaretalk services for a very long time as never had any major issues with their server and even if there were some minor issues their support was ready to help 24/7. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

Hello Sukesh,

Thank you for taking the time to leave such a positive review!

We’re happy to hear that Squaretalk has been a game-changer for you — especially in terms of affordability, configurability, and the ability to work with full access and integrations in the way you need.

We also appreciate your feedback about stability and support - it’s great to know that even when minor issues appeared, our team was there to help around the clock and that this has made managing your setup easier and more efficient.

If you ever have questions, feedback, or need assistance, don’t hesitate to reach out - we’re here for you.

Thanks again for choosing Squaretalk

See how Squaretalk improved
Waskarani Z.
WZ
Small Business Owner
Small-Business (50 or fewer emp.)
"Efficient Call Management and Rapid Resolution with Squaretalk"
What do you like best about Squaretalk?

The system provides all necessary tools including call recording features together with barge-in capabilities and real-time dashboards and coaching functions. Our account manager provides excellent support and optimized our first call scripts. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Agent status updates in the dashboard occasionally experience a slight delay of several seconds. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

Hello Waskarani,

Thank you for sharing your experience with Squaretalk!

We’re thrilled to hear that the platform’s call recording, barge-in features, real-time dashboards, and coaching tools have been valuable to your team. It’s also great to know your account manager’s support has made a difference!

We appreciate your valuable feedback — it’s always helpful in guiding our continuous improvements. We’re glad to see how Squaretalk is helping you boost response times, route calls efficiently, and enhance customer satisfaction!

Thank you once again for your trust and partnership!

See how Squaretalk improved
NK
Head of CX
Individual & Family Services
Small-Business (50 or fewer emp.)
"Optimestic & Easy-To-Use Platform"
What do you like best about Squaretalk?

I like how intuitive and easy to navigate the interface is, which makes onboarding new agents much faster. The workflow builder allows us to customize call flows and automate certain tasks, saving us hours of manual work. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

I haven't experienced anything major to dislike so far. All are good and support team always reply very quick with resolution. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

Hello Nick,

Thanks for the great review!

We’re really happy that Squaretalk is working well for you and supporting your needs. If there’s ever anything we can do to make your experience even better, just let us know. We appreciate having you with us!

See how Squaretalk improved
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