The G2 on Squaretalk

Squaretalk Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of Squaretalk, facilitating quick management of calls and customer interactions. (27 mentions)

Users appreciate the flexibility and customization of Squaretalk's telephony system, enhancing client project adaptability. (18 mentions)

Users praise Squaretalk for its reliability, ensuring smooth call management and effective customer interaction tracking. (18 mentions)

Users value the excellent call quality of Squaretalk, enhancing customer service and training capabilities effectively. (16 mentions)

Users find Squaretalk's efficiency in managing calls and customer interactions invaluable for quick resolution and scalability. (16 mentions)

Users praise the seamless CRM integration of Squaretalk for enhancing productivity and data accuracy. (13 mentions)

Users often face delays in call connections during peak hours, impacting their overall experience with Squaretalk. (5 mentions)

Users find some complex features of Squaretalk not intuitive, impacting ease of use and implementation. (4 mentions)

Users find some features of Squaretalk to have a complexity that complicates usability, especially for new users. (4 mentions)

Users face connection issues with delays during peak hours, impacting call quality and overall workflow efficiency. (4 mentions)

Users find the difficult setup process to be time-consuming and sometimes overwhelming, complicating their overall experience. (4 mentions)

Users find the learning curve challenging initially, but appreciate the thorough support and training resources available. (4 mentions)

Users feel that the missing features like dark mode and language options hinder their overall experience with Squaretalk. (4 mentions)

Users experience delays in dashboard updates, leading to issues with real-time accuracy for metrics and agent statuses. (2 mentions)

Top Pros or Advantages of Squaretalk

1. Ease of Use

Users love the ease of use of Squaretalk, facilitating quick management of calls and customer interactions.

See 27 mentions

See Related User Reviews

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you like about Squaretalk?

Squaretalk strikes a great balance between functionality, ease of use, and reliable support. It’s clear that it’s built with actual users in mind,not

ZACHARY W.

Small-Business (50 or fewer emp.)

5.0/5

"Advanced call management and unlimited recordings"

What do you like about Squaretalk?

We can easily manage and route calls and track customer interactions within our CRM. This is very helpful as we have a relatively small team that has

2. Features

Users appreciate the flexibility and customization of Squaretalk's telephony system, enhancing client project adaptability.

See 18 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Squaretalk"

What do you like about Squaretalk?

Squaretalk is a cloud-based and reliable. I like its advanced AI-powered features, such as AI voice agents. The mobile app is a plus, too.

Alejandro P.

Small-Business (50 or fewer emp.)

5.0/5

"Clean APIs and Reliable Performance"

What do you like about Squaretalk?

The API integration is clean and well-documented. Performance is solid; no noticeable latency issues, even with concurrent users.

3. Reliability

Users praise Squaretalk for its reliability, ensuring smooth call management and effective customer interaction tracking.

See 18 mentions

See Related User Reviews

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you like about Squaretalk?

Squaretalk strikes a great balance between functionality, ease of use, and reliable support. It’s clear that it’s built with actual users in mind,not

ZACHARY W.

Small-Business (50 or fewer emp.)

5.0/5

"Advanced call management and unlimited recordings"

What do you like about Squaretalk?

We can easily manage and route calls and track customer interactions within our CRM. This is very helpful as we have a relatively small team that has

4. Call Quality

Users value the excellent call quality of Squaretalk, enhancing customer service and training capabilities effectively.

See 16 mentions

See Related User Reviews

Manikandan V.

Small-Business (50 or fewer emp.)

4.5/5

"Thanks for your CRM Integration and Real-Time Support"

What do you like about Squaretalk?

The system seamlessly connects with our Customer Relationship Management system. The process of transferring call results into our Salesforce pipeline

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable platform for customer support"

What do you like about Squaretalk?

Squaretalk's reliability and excellent call quality have enabled us to provide top-notch customer service. The ability to record and review calls has

5. Efficiency

Users find Squaretalk's efficiency in managing calls and customer interactions invaluable for quick resolution and scalability.

See 16 mentions

See Related User Reviews

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you like about Squaretalk?

Squaretalk strikes a great balance between functionality, ease of use, and reliable support. It’s clear that it’s built with actual users in mind,not

ZACHARY W.

Small-Business (50 or fewer emp.)

5.0/5

"Advanced call management and unlimited recordings"

What do you like about Squaretalk?

We can easily manage and route calls and track customer interactions within our CRM. This is very helpful as we have a relatively small team that has

6. CRM Integration

Users praise the seamless CRM integration of Squaretalk for enhancing productivity and data accuracy.

See 13 mentions

See Related User Reviews

Manikandan V.

Small-Business (50 or fewer emp.)

4.5/5

"Thanks for your CRM Integration and Real-Time Support"

What do you like about Squaretalk?

The system seamlessly connects with our Customer Relationship Management system. The process of transferring call results into our Salesforce pipeline

Rohit S.

Mid-Market (51-1000 emp.)

5.0/5

"Streamlined Our Real Estate Operations"

What do you like about Squaretalk?

I love how Squaretalk seamlessly integrates with our CRM system. This gives us access to client details when they call and automatic note logging, whi

Top Cons or Disadvantages of Squaretalk

1. Delays

Users often face delays in call connections during peak hours, impacting their overall experience with Squaretalk.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable platform for customer support"

What do you dislike about Squaretalk?

The only minor drawback we've experienced is the occasional delay in connecting calls during peek hours, but Squaretalk support team has been great ab

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Squaretalk"

What do you dislike about Squaretalk?

The limited third-party app integrations were a con for me. Experienced some connection delays during peak hours or complex workflows, missing feature

2. Complex Features

Users find some complex features of Squaretalk not intuitive, impacting ease of use and implementation.

See 4 mentions

See Related User Reviews

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you dislike about Squaretalk?

Squaretalk is a strong platform, especially for small to mid-sized teams, but it’s not perfect. With some improvements in UI intuitiveness, more advan

Ankush P.

Small-Business (50 or fewer emp.)

4.5/5

"Best communicational channel Squaretalk"

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ea

3. Complexity

Users find some features of Squaretalk to have a complexity that complicates usability, especially for new users.

See 4 mentions

See Related User Reviews

Ankush P.

Small-Business (50 or fewer emp.)

4.5/5

"Best communicational channel Squaretalk"

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ea

Sankalp J.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless CRM Integration and Reliable Support, Minor Learning Curve"

What do you dislike about Squaretalk?

What I dislike about Squaretalk is that some of its advanced settings and customization options can be a bit complex for new users, and occasional con

4. Connection Issues

Users face connection issues with delays during peak hours, impacting call quality and overall workflow efficiency.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable platform for customer support"

What do you dislike about Squaretalk?

The only minor drawback we've experienced is the occasional delay in connecting calls during peek hours, but Squaretalk support team has been great ab

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great global VOIP solution"

What do you dislike about Squaretalk?

Due to security, the SquareTalk portal gets locked sometimes for dynamic IPs - requiring us to update IPs with support frequently. They respond quickl

5. Difficult Setup

Users find the difficult setup process to be time-consuming and sometimes overwhelming, complicating their overall experience.

See 4 mentions

See Related User Reviews

Ankush P.

Small-Business (50 or fewer emp.)

4.5/5

"Best communicational channel Squaretalk"

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ea

Melissa L.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Onboard New Team Members"

What do you dislike about Squaretalk?

The initial setup took a little bit of time, but the support team was helpful.

6. Learning Curve

Users find the learning curve challenging initially, but appreciate the thorough support and training resources available.

See 4 mentions

See Related User Reviews

Ankush P.

Small-Business (50 or fewer emp.)

4.5/5

"Best communicational channel Squaretalk"

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ea

Sankalp J.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless CRM Integration and Reliable Support, Minor Learning Curve"

What do you dislike about Squaretalk?

What I dislike about Squaretalk is that some of its advanced settings and customization options can be a bit complex for new users, and occasional con

7. Missing Features

Users feel that the missing features like dark mode and language options hinder their overall experience with Squaretalk.

See 4 mentions

See Related User Reviews

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you dislike about Squaretalk?

Squaretalk is a strong platform, especially for small to mid-sized teams, but it’s not perfect. With some improvements in UI intuitiveness, more advan

Hidayat R.

Mid-Market (51-1000 emp.)

5.0/5

"Powerful Integrations"

What do you dislike about Squaretalk?

The lack of dark mode option can strain the eyes during extended use. Adding a dark mode would improve comfort for those who work long on the platform

8. Dashboard Issues

Users experience delays in dashboard updates, leading to issues with real-time accuracy for metrics and agent statuses.

See 2 mentions

See Related User Reviews

Citlalli G.

Small-Business (50 or fewer emp.)

5.0/5

"Turbocharging Sales Productivity"

What do you dislike about Squaretalk?

The reporting dashboard could be more real-time. Occasional minor lags mean we don't get the most up-to-date metrics sometimes.

Waskarani Z.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient Call Management and Rapid Resolution with Squaretalk"

What do you dislike about Squaretalk?

Agent status updates in the dashboard occasionally experience a slight delay of several seconds.

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Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

6/4/2022

"Easy To Setup Program To Manage calls and Maintain in Operations"

2.5/5

What do you like best about Squaretalk?

Managing high volume calls made easier with the software as it helps to record calls automatically. Our QA team is also able to review the recording at their own time easily. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

We have been using them for about 2 quarters now and nothing much I could say that is not within our expectations. So far the software has helped my team to manage calls smoothly. Review collected by and hosted on G2.com.

Recommendations to others considering Squaretalk:

If you are looking for a simple platform to manage your customer calls and you have a team of more than 3 people, squaretalk really helps with that. You as a manager or a QA could review their productivity, while maintaining the quality of calls. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

Prior to having Squaretalk, we were running our calls on our mobile phones and it was hard for our QA team to review any calls as there were no proper call recordings. Now, everything can be tracked and recorded. Review collected by and hosted on G2.com.

Response from Noam Dorokhov of Squaretalk

edit

Thank you for the positive feedback, this is what keeps us going and means a lot to our hard-working team that is pushing through exciting updates & features! Please reach out to us if you need any assistance or want to share any suggestions or feedback.

Mary Rose E.

Administrative Secretary

Small-Business (50 or fewer emp.)

12/6/2022

"SUPERB"

5/5

What do you like best about Squaretalk?

ALL IN ONE PRODUCT WITH A REASONABLE PRICE Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

NOTHING TO DISCUSS AS A WHOLE PACKAGE IS SUPERB Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

edit

Hello Mary Rose,

Thank you for leaving such a wonderful review!

We’re thrilled to hear that you see Squaretalk as an all-in-one solution that helps your business communicate globally with ease. It’s great to know that you find the platform both comprehensive and cost-effective.

Your enthusiasm means a lot to us — feedback like this keeps our team motivated to keep delivering the best experience possible.

Thanks again for choosing Squaretalk!

See how Squaretalk improved

Rosiane S.

Especialista em marketing digital

Small-Business (50 or fewer emp.)

5/30/2022

"Squaretalk Communication Platform Very Useful"

5/5

What do you like best about Squaretalk?

Versatility of the Squaretalk Platform My company's data in the cloud and integrated, ease of communication access, a lot of security for managing a CRM with great facilities. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Limited integration with other company software, as we have a lot of integration, not all of them were adapted, even so I didn't see problems in continuing with the platform, because of the thousand other options it offers me. Review collected by and hosted on G2.com.

Response from Noam Dorokhov of Squaretalk

edit

Rosiane, thank you for your kind words and feedback! We've been working hard to make Squaretalk even more versatile and provide you with an experience that meets your needs. We're constantly adding new integrations, so stay tuned for the latest releases!

Ehtisham F.

Cloud Security Analyst

Small-Business (50 or fewer emp.)

5/31/2022

"overall customer services"

4.5/5

What do you like best about Squaretalk?

customer services and user engagement platforms use to engage with customers for customer self-service and enterprise communication to assist them also increasing customer engagement by providing the tools with the full support of customer engagement Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

I think security for signing should be enhanced by using different security checks like multifactor authentication etc Review collected by and hosted on G2.com.

Response from Noam Dorokhov of Squaretalk

edit

Thank you for your feedback, Ehtisham, we are pleased to hear that Squaretalk has been helpful to you and your business. We are working hard to make Squaretalk an even better product, so we will pay close attention to your feedback.

By the way, you can enable multi-factor authentication, don't hesitate to get in touch with our support team if you need assistance with that, they will be more than happy to help.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/12/2022

"Unreliable"

0/5

What do you like best about Squaretalk?

almost nothing, their dashboard at the top is okay i guess..... but really nothing special and the auto dialer is awful would never recommend Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

1) Connect times

2)inability to make outbound calls

3)dispositions not working

4)calling incorrect contacts multiple times Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

edit

Hello,

Thank you for sharing your honest feedback — we genuinely appreciate you taking the time to let us know about your experience.

We’re sorry to hear that your experience didn’t meet expectations. At Squaretalk, we strive to provide reliable performance and intuitive features, and your comments help us identify where we can improve. Our team is already reviewing your concerns to ensure a smoother and more consistent experience moving forward.

We value your input and would love the opportunity to better understand your specific challenges. Please don’t hesitate to reach out to our support team — we’re here to help and committed to making things right!

See how Squaretalk improved

Verified User in Environmental Services

Small-Business (50 or fewer emp.)

7/6/2022

"Excellent software"

5/5

What do you like best about Squaretalk?

Their development capabilities, controlling rehearsal schedules for leads Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

The dashboard is not developed enough, and needs to be developed more Review collected by and hosted on G2.com.

Response from Noam Dorokhov of Squaretalk

edit

Thank you for your feedback! We are always looking for ways to continuously improve and enhance the dashboard to make it more intuitive and user-friendly, so your feedback is very valuable. Please reach out to us with more details on what you think should be developed - we want to know!

Edgar T.

Coordinador de Sistemas

Small-Business (50 or fewer emp.)

5/14/2021

"Easy to use and understand application"

3.5/5

What do you like best about Squaretalk?

Its easy understanding and use of the Platform Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

That it is only for Windows Platform and it could be improved with just the Web use and not an application. Review collected by and hosted on G2.com.

Verified User in Internet

Small-Business (50 or fewer emp.)

1/28/2022

"I manage cell center and my employees are using Squaretalk voip telephony"

4/5

What do you like best about Squaretalk?

Fast and friendly technical support team

Useful GUI of software

Helpful reports Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

A lot of technical issues with PBX telephony servers

Not the most comfortable using of Axiom reports system Review collected by and hosted on G2.com.

Response from Noam Dorokhov of Squaretalk

edit

Thank you for your feedback, it is always helpful to hear from our users.

We hope to continue to be a part of your team's success!

P.S. We've launched a full-scale revision to our dashboard, making it easier than ever to access the latest information in your account. The next update will also include improved accuracy and appearance of reports - you can now be confident that you see accurate data.

Yehonatan S.

Information Systems Manager

Small-Business (50 or fewer emp.)

8/10/2021

"Quite satisfied and certainly has improved over time."

4/5

What do you like best about Squaretalk?

Now we have a direct connection so there is a real improvement and that's fine. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

support works it's best to provide us solutions as quick as possible, sometimes the answers are needed deepr invesigation and solution takes time to arrive Review collected by and hosted on G2.com.

Response from Noam Dorokhov of Squaretalk

edit

We are happy to hear that you are satisfied with the app. We strive to ensure that it is constantly getting better and better!

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/11/2021

"High tech solutions and great customer support."

5/5

What do you like best about Squaretalk?

Customer service is really fast and helpful. the technical knowledge of the team is amazing. When we use the products, we see that they are a good combination of technical/programming knowledge and field needs. When Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

We barely faced some delays on vacations. But it was not as much as I can name it as something that I dislike. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

edit

Hello there,

Thank you for taking the time to share your experience with Squaretalk!

We’re delighted to hear that our customer support and technical expertise have met your expectations and that the platform’s autodialer has helped your team boost successful conversations by 50%. It’s great to know that our blend of advanced technology and practical field solutions is making a real difference in your operations.

Your feedback is truly appreciated and motivates us to keep improving and delivering the highest level of service and innovation. If there’s ever anything we can do to make your experience even better, just let us know.

We appreciate having you with us!

See how Squaretalk improved