Squaretalk Features

Enables users to place phone calls over the internet.

Enables users to place video calls over the internet.

Enables users to send instant messages over the internet.

Enables users to share screens over the internet.

Enables multiple users to make phone or video calls over the internet at once.

Enables users to contact one anothers through mobile phones and landlines.

Offers users the option to play music for contacts who are on hold.

Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.

Offers users a unique number that can be dialed from anywhere.

Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.

Requires users download the software on its own.

Based on 11 Squaretalk reviews. Presents information about the individual being called before the call begins.

Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing. This feature was mentioned in 10 Squaretalk reviews.

Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently.

Allows a supervisor to listen to a call and train in real time. 10 reviewers of Squaretalk have provided feedback on this feature.

As reported in 10 Squaretalk reviews. Reschedules calls within the software itself, either through a prompt or by the agent themselves.

Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary. 10 reviewers of Squaretalk have provided feedback on this feature.

Decides response type by determining if voice is a human response or an answering machine. This feature was mentioned in 10 Squaretalk reviews.

Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department.

Enables users to send mass text message campaigns

Facilitates two-way text messaging to encourage consumer engagement and loyalty

Provides the ability to schedule single or bulk text messages to recipients on a specific date and time

Provides automatic text message replies to recipients

Provides automatic URL shortening to use less characters via text

Sends out multimedia via text messages, such as coupons, pictures, and audio

Offers features for personalizing text messages based on customer information or past behavior

Allows users to establish automated workflows and triggers to deliver transactional text messages

Based on 26 Squaretalk reviews. Provides voice call functionality.

Accepts contacts initiated through SMS or other mobile text functions. This feature was mentioned in 22 Squaretalk reviews.

Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. This feature was mentioned in 24 Squaretalk reviews.

Based on 23 Squaretalk reviews. Callers can be routed to a queue or placed on hold until an agent becomes available.

Place a large or unlimited volume of calls simultaneously without diminishing the call quality. This feature was mentioned in 24 Squaretalk reviews.

Provides some level of analytics based on keywords and vocal tones.

As reported in 26 Squaretalk reviews. Has auto dialing or predictive dialing functions for outbound use.

Includes an interactive phone menu. 24 reviewers of Squaretalk have provided feedback on this feature.

Based on 23 Squaretalk reviews. Populates CSR's screen with available customer data.

Based on 25 Squaretalk reviews. Maintains and shares information across channels and agents as the case progresses.

As reported in 23 Squaretalk reviews. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. 24 reviewers of Squaretalk have provided feedback on this feature.

Based on 25 Squaretalk reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. 23 reviewers of Squaretalk have provided feedback on this feature.

Based on 21 Squaretalk reviews. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

As reported in 12 Squaretalk reviews. Allows supervisors/managers to record and review telephone conversations of agents.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. This feature was mentioned in 13 Squaretalk reviews.

As reported in 18 Squaretalk reviews. Empowers developers to intuitively integrate cloud communications functionality for their applications.

Grants high speed API calls for fast communications. This feature was mentioned in 19 Squaretalk reviews.

Based on 19 Squaretalk reviews. Enables a wide variety of communication types such as SMS, voice, video, etc.

As reported in 19 Squaretalk reviews. Provides clear, effective documentation for API integrations.

Based on 20 Squaretalk reviews. Connects users with professional support teams to troubleshoot and finetune integrations.

Provides pre-built or customizable performance reports

Automates tasks and features for added convenience

Offers a white labeling service for agencies or resellers to customize platform branding

Text enables landline phones so users can receive text messages sent to an existing business number

Provides businesses with 5- to 6-digit short codes for running text marketing campaigns

Facilitates the integration of text messaging into existing business applications through an SMS gateway API

Offers complete visibility into agent availability to efficiently create and manage schedules.

Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions.

Allow managers/supervisors to monitor calls for quality assurance purposes. 12 reviewers of Squaretalk have provided feedback on this feature.

Based on 13 Squaretalk reviews. Allows managers/supervisors to evaluate the performance of agents.

Automates some or all operation related tasks

Monitors call volume and quality to evaluate agent performance.

Has a centralized dashboard for users to interact with.

Forecasts scheduling needs based on historical data.

Tracks agent workloads throughout the day and helps supervisors allocate resources as needed.

Based on 13 Squaretalk reviews. Allows inflow of requests through various digital channels such as email, social media, etc.

Allows users to access the software using mobile devices. 13 reviewers of Squaretalk have provided feedback on this feature.

As reported in 12 Squaretalk reviews. Provides queue management in case of increase in case/call inflow.

Based on 11 Squaretalk reviews. Allows distribution of incoming calls to agents.

Allows users to request a call back. This feature was mentioned in 11 Squaretalk reviews.

As reported in 12 Squaretalk reviews. Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.

Allows automatic distribution of incoming calls to the agents. 13 reviewers of Squaretalk have provided feedback on this feature.

Simulates human-like speech from text inputs.

Based on 11 Squaretalk reviews. Simulates human-like speech from text inputs.

Contains PBX & VoIP softphone that can be used within the VoIP business system.

Manages incoming calls with features such as call forwarding, transferring, and routing.

Supports real-time network monitoring via dashboards and alerts to identify and resolve issues.

Enables integrations with communication and CRM platforms.

Provides compatibility with both hosted and virtual PBX solutions.

Supports SIP trunking services for local and long-distance calls.

Helps in understanding different accents, dialects, and speech patterns.

Helps to generate human-like speech responses.

Provides customizable speech speed and intonation.

Provides multiple voice options like gender, tone and style.

Allows communications to be secure and authenticated.

Aids in syncing with multiple devices.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times.

Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions.

Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review.