# How do you manage message overload in Spruce Health while keeping patient routing clear?

We love Spruce Health for letting therapists message patients individually and making it clear which provider is designated for each patient. But the main page showing every incoming message can feel overwhelming and confusing. It would help if messages could be auto-labeled by keywords like billing, account questions, therapist questions, reschedule, or cancel so they route to the right department and reduce clutter. How are you organizing and triaging messages today, and what workflows have worked best?

##### Post Metadata
- Posted at: 3 months ago
- Author title: CEO, Speech Pathologist
- Net upvotes: 1



## Related Product
[Spruce Health](https://www.g2.com/products/spruce-health/reviews)

## Related Category
[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: over 13 years ago
  - Comments: 4