Sprout Social Reviews & Product Details

What I like most about Sprout Social is how easy it makes managing multiple brands and social media accounts in one place. The scheduling tools, content calendar, and analytics help keep everything organized and make it easier to plan content ahead of time. Being able to track performance across different platforms also helps me see what's working and make better decisions about future content. Review collected by and hosted on G2.com.

One of the biggest downsides of Sprout Social is the cost, especially when managing multiple brands and accounts. I also think the reporting tools could offer more customization, and some features take more steps than necessary. I'd love to see more flexibility with scheduling, content approvals, and organizing posts across different brands to make the overall workflow more efficient. Review collected by and hosted on G2.com.

Honestly, I really appreciate how easy Sprout Social is to use. The platform feels intuitive right from the start whether I’m scheduling posts, tracking analytics or responding to messages, everything flows smoothly. Sprout Social offers a great mix of powerful features without feeling overwhelming.

Their customer support team also deserves a shoutout as they’re always quick, friendly and genuinely helpful whenever I have a question. Review collected by and hosted on G2.com.

Honestly, couldn't fault it. I don't think it's Review collected by and hosted on G2.com.

The best thing that I like about Sprout is the ability to schedule posts in a timely manner and having a suggested time to post. I also like the post and profile performance reports. I like having the ability to have all pages on there and being able to filter it to select posts. We also recently started using the tags feature and it has been very helpful to see how types of posts perform. The Sprout Link page has also been very successful on our Instagram page. Navigating the Sprout page is very simple and easy. It is nice to have suggestions and information about each feature next to it. Review collected by and hosted on G2.com.

One feature I struggle with is not being able to cross-post on Facebook. Review collected by and hosted on G2.com.

I really like the UI because it’s very intuitive and easy to use. Review collected by and hosted on G2.com.

The things about Sprout I don’t like are more to do with the API limitations other programs have that limit what Sprout can do. Especially Instagram, it can be difficult to use sprout to manage comments and things through sprout. Review collected by and hosted on G2.com.

What I like most about Sprout Social is how easy it makes managing multiple social media accounts in one place. I love being able to keep up with comments and messages without constantly switching between platforms. It helps keep everything organized and makes my day-to-day work much more efficient! Review collected by and hosted on G2.com.

My biggest frustration with Sprout Social is that the mobile app can sometimes be glitchy, especially when connecting to Instagram. It can be frustrating when I'm trying to manage things on the go and the connection isn't working smoothly. I'd love to see improvements in the mobile app's reliability, but overall, my experience has been positive! Review collected by and hosted on G2.com.

I like the ease of scheduling posts, the access to vast data analytics, the ability to tag campaigns, sort through replies and see how you compare to competitors.

It is super easy to get all the social media platforms you used integrated into Sprout. Creates ease for posting across platforms and tailoring messaging to each.

Performance wise, I like that it can be used on desktop or cell phone. This makes it easy to post whether in office or in the field.

Although Sprout is on the pricier side, I feel like the ROI is clear. You have everything you need in one place, which provides ease of mind when posting and shows you your results so you can continue improving your strategy.

The onboarding was very helpful. We have a general representative who helped us get onboarded into the account and then we had a second rep to get us integrated into Social Listening.

As for intelligence, I think the most helpful thing for me is using it to create alternative text. It has cut down lots of time but still ensures we are complying with ADA rules. Review collected by and hosted on G2.com.

One thing I dislike about Sprout is the inability to embed links when posting a story. It is frustrating having to send a push notification to my phone to have to manually post the story with the link. I also wish that when scheduling a carousel post for Instagram, we could use both photos and videos within Sprout. As of now, this feature isn't available. The only other slight downside is cost, but for us it is worth it. Review collected by and hosted on G2.com.

What I like most about Sprout Social is how convenient it is to manage multiple social media accounts all in one place. The Smart Inbox makes it simple to keep track of comments, messages, and customer interactions without constantly switching between platforms. Everything feels well organized and user-friendly, and it makes community management noticeably more efficient overall. Review collected by and hosted on G2.com.

There’s definitely a bit of a learning curve when you’re first getting started, especially with all the different features and workflows. It can feel a little overwhelming in the beginning, but once you spend some time with the platform and get familiar with how everything fits together, it becomes much easier to navigate and use. Review collected by and hosted on G2.com.

I like the Sprout is a one-stop shop for all your social monitoring needs. It goes beyond just organic social monitoring, allowing for moderation tools, scheduling, and even social listening! Review collected by and hosted on G2.com.

Some of the UI layout is confusing to me. For example, when I was first using the Social Listening feature, there were so many tabs and lots of different widgets within the tabs that seemed mildly illogically organized to me. It took some time to get used to where to find things, because they weren't where I thought they'd be. Review collected by and hosted on G2.com.

The scheduling feature with a shareable link is by far the most useful tool. I also use the inbox to manage all our platforms messages in one place. I am starting to get more acclimated with the social listening as well to monitor competitors and trends. Customer support also rocks. Review collected by and hosted on G2.com.

I wish you could customize the inbox to remove specific words or accounts to show up, like a block option. We get unwanted messages in our inbox because peoples usernames include our brand name and loses efficiency on managing the inbox. This should be an easy feature to add and hope this happens soon. Review collected by and hosted on G2.com.

I like how user friendly the process is for scheduling content across multiple channels, how it previews content, the layout for reporting metrics and the filters available. Review collected by and hosted on G2.com.

I wish there was an auto save option when building a post. This may be an internet speed issue but sometimes when I need to resize images and the page takes forever and resets the content I'm working on is lost. And sometimes when I try to save something as a draft it doesn't populate there.

I'd love to see the ability to schedule items to stories in Sprout and not just the reminder to post them to stories when scheduled. Review collected by and hosted on G2.com.