# Sprout Social support: intuitive design, but how do you avoid slow handoffs between agents?

I found Sprout Social’s design intuitive and the customer service agents were nice, but my issue took several days to resolve and I was moved between 3 to 4 different agents. On the plus side, I’m getting raw data and different metrics than I could get in Sprinklr, which feels like better data access. For those using Sprout Social, how has your support experience been, and what helps you get faster resolution without being passed around?

##### Post Metadata
- Posted at: 2 months ago
- Author title: Director of data strategy
- Net upvotes: 1



## Related Product
[Sprout Social](https://www.g2.com/products/sprout-social/reviews)

## Related Category
[Social Media Suites](https://www.g2.com/categories/social-media-suites)

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