Solvvy Pricing

Name	Price	Features
Standard	$< 50,000 annual customer service requests	Standard Features: Intelligent Self-Service Q&A Support for Images in Answers UI Config Manager Coach App Self-Service Metrics Dashboard Helpdesk/CRM System Integration Email Support Mid-Year Review with CSM Show More
Pro	$$< 500,000 annual customer service requests	"Standard" Features, plus: Multiple Personas Multiple Support Channel Options (web, chat, mobile) KB Gap Identification KB Scorecard and Remediation Integration with Chat Systems Native Mobile Functionality Dedicated Customer Success Manager Onboarding Guidance Annual Business Review Show More
Enterprise	$$$500,000+ annual requests or complex requirements	"Pro" features, plus: Multiple Orgs Non-Standard UI Customizations CSAT Surveys Persona-Based Routing Issue Categorization Reports Custom Integrations Multiple Integrations Premium CSM Support Monthly CSM Calls Quarterly Business Reviews Customer Experience Consultations Show More

Solvvy pricing & plans

Free Trial is available

Pricing information for Solvvy is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Solvvy must be conducted with the seller.

For more information or to request pricing details, visit https://solvvy.com/pricing/

Pricing information was last updated on October 06, 2020

Solvvy Pricing-Related Review

JH

Jessica H

Director Customer Experience

Internet

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: Organic

Apr 18, 2018

"Essential tool for a great customer experience"

What do you like best?

The UI for end-users is simple, direct, and walks them through the experience seamlessly. Dashboards are insightful and provide you with all the stats you need over any given time period. The MVP feature has been the training model though. Even with a robust Help site, the Solvvy training model uncovered dozens of surprising content gaps that customers were looking for which we hadn't found through Support to Analytics reports. Lastly, the Solvvy service Team is excellent -- I've very much enjoyed working with Maggie and Kay! Review collected by and hosted on G2.com.

What do you dislike?

I would get a lot of value from more User insights. For instance, we can see which inbounds from customers were NOT deflected, but I'd love to know more about the customers who WERE deflected. Who are they, what was their Account, are they a new customer or legacy customer, etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

An enhanced self-service layer and providing more insight into how Users are interacting with Help Articles. Review collected by and hosted on G2.com.

Helpful?

AS

Administrator in Staffing and Recruiting

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: Organic

May 07, 2020

"Boosting Self-Service w/ Solvvy"

What do you like best?

Working with the team at Solvvy, we've been able to enrich our using experience by offering better personalization, reporting, and self-service. Solvvy helps us free up agent time on questions that need an agent response, instead of answering basic questions. Review collected by and hosted on G2.com.

What do you dislike?

Solvvy is a little bit more slow-moving compared to some of the other vendors we work with and the functionality is a little bit more limited/specialized. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Agents on our team are spending more time focused on high-value customers and priority issues, while Solvvy is helping to automate processing general support inquiries. Review collected by and hosted on G2.com.

Helpful?