Zoom Virtual Agent Pricing Overview

The analytics, Explore, and Coaching options are industry-leading. I love being able to drill down into what queries customers are asking. We can automate workflows and use them within our scripts has been valuable. Review collected by and hosted on G2.com.

Customer intents can't (currently) be manually entered and need coordination with support or CSM. The cost is very high, and it gets difficult to justify the return, even with an increased evaluation of price per ticket. Review collected by and hosted on G2.com.

As someone who uses Zoom Virtual Agent daily for customer support, I truly value how seamlessly it enables us to connect with customer support through chat, voice, and messaging. The transition to a live agent is smooth and feels natural whenever it's necessary, ensuring that conversations remain uninterrupted. I also appreciate how simple it is to set up and customize without any coding, which saves a significant amount of time. Additionally, the new autonomous features in ZVA 2.0, along with its deep integration with the Zoom platform, allow it to handle even complex issues effectively and provide us with valuable insights to continually enhance our service. Review collected by and hosted on G2.com.

While Zoom Virtual Agent is powerful, it is not without a few drawbacks. Some users note that the AI can give off-topic or generic responses when faced with complex questions, requiring ongoing tuning to perform well. Setting it up and maintaining it can also take time and effort, especially if your knowledge base isn’t well organized.

Customization beyond the basics can get tricky, and it’s cost may feel high for smaller teams. Overall, it’s a strong tool — but it works best for organizations ready to invest in training, upkeep, and solid data management. Review collected by and hosted on G2.com.