SolarWinds Backup Reviews & Product Details

SolarWinds Backup Overview

What is SolarWinds Backup?

SolarWinds® Backup is a cloud-first data protection service for servers, workstations, critical business documents, and Microsoft 365, all managed from a centralized web-based dashboard. SolarWinds was created for the cloud, so it is optimized for fast, efficient data transfer that minimizes network bandwidth usage. Storage in our private cloud is included, with more than 30 data centers worldwide. *** For a limited time, Bring us Your Backup Bill and save! Pay up to 20% less than you're paying now for data protection. Learn more at https://pages.solarwindsmsp.com/dump-your-bargain-backup-and-save.html *** Of course, backup is really about recovery. SolarWinds offers a wide variety of recovery options from a single backup, including bare-metal restore, physical-to-virtual recovery, continuous recovery, and recovery to your own alternate location or to Azure. Free yourself from storage and appliance hassles. Simplify your backups and save, with SolarWinds Backup.

SolarWinds Backup Details
Languages Supported
English
Product Description

SolarWinds Backup is a cloud-first backup service designed for data protection of servers, workstations, critical business documents, and Office 365 Exchange services, all managed from a centralized web-based dashboard.

How do you position yourself against your competitors?

SolarWinds Backup is a simple, powerful, affordable backup solution, built and optimized for the cloud. It offers a single dashboard for physical and virtual server, workstation, document, and Microsoft 365 backup management, and an intuitive user interface so you spend less time babysitting backups.


Seller Details
Seller
SolarWinds MSP
Company Website
Year Founded
2003
HQ Location
Morrisville, NC
Twitter
@SolarWindsMSP
16,444 Twitter followers
LinkedIn® Page
www.linkedin.com
678 employees on LinkedIn®
Description

SolarWinds® MSP delivers comprehensive, scalable IT service management solutions to empower MSPs of every size and scale worldwide to create highly efficient and profitable businesses that drive a measurable competitive advantage.


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SolarWinds Backup Reviews

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Web GUI makes it easy to see immediate issues. Deployment is very easy as well. We are able to easily automate our deployments, cutting down the time spent manually configuring. We don't ever have to get on the system to deploy or config.

Being able to create different dashboards assist when needing to see specific portions of a system.

This allowed us to move from multiple solutions to one, singular solution that we were able to completely manage as well as provide the conditional access that empowered our field staff to better manage client bakcups. Review collected by and hosted on G2.com.

What do you dislike?

Still some work to be done to fully monitor completely. Some monitoring aspects can be better or improved on.

This is still a new system but there are areas that can be improved on in the notification aspect. LocalSpeedVault backups are not the best when it comes to notifications. There are the potential for silent failures which could cause potential issues down the road. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

SolarWinds Backup is a good solution to use whether you are managing your own companies backups or the backups for others. Everything is in a nice, well contained, web gui that can help those not familiar with backups to easily spot issues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy solution to manage and maintain backups of client systems. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The cloud first approach that Solarwinds employs allows full visibility to ensure backups are running consistently, and the root cause of failure. When there is a failure, their support engineers are readily available, and will stay on the call as long as is needed. The process of utilizing VDR Console to have constant restores of VMs, File Shares, Databases, etc, ensures a cold spare is always ready and available to ensure business continuity. Review collected by and hosted on G2.com.

What do you dislike?

Without the proper partner relationship, this may not be the correct fit for a smaller MSP or direct customer. If the pricing can fit your budget, this is absolutely best in class. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't waste time trying to utilize other backup providers that will not work, or will not provide the same level restore capabilities and reliabilities the Solarwinds Backup provides. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Veeam, Acronis, Windows Backup, etc, all fail, or will fail, and do so silently. This Solarwinds Backup ensures that backups report to the cloud console in real time, so you always know your data is secure. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

SolarWinds backup is easy to setup, use, and monitor. It works. We do not have have to "babysit" it. The interface is very easy to use. With restores being infrequent, it is important that the interface be easy to use. It is. It is also fast. Review collected by and hosted on G2.com.

What do you dislike?

In SolarWinds backup, jobs are managed and scheduled only by server - not in groups. Each one must be set up, scheduled, etc. one server at a time. This can get cumbersome in a larger environment. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Other backup products I have used had hard-to-manage configurations. Jobs frequently did not complete successfully. It was simply a difficult environment to keep running properly. Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The software protects all your valuable information securely in the Cloud and can be accessed from any device. The download speed is one of the best on the market. The program can be managed remotely on the device of your choice. It is very simple to use and provides a web course to learn in detail its most important functions. The program offers a free trial that contains all the functions of the paid version. The configuration of the program lacks some customization but it is not necessary since it is an intelligent software with a lot of intuition Review collected by and hosted on G2.com.

What do you dislike?

The database management system does not contain an appropriate performance analysis and is not available in multiple languages, nor is mobile access available for such management. The software portal is sometimes not available and this can delay pending jobs Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are functions that are not at first sight, for example the administration statistics and others are a little hidden. The cloud storage could be able a version control and a file sharing. Everything else seemed fine Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Solarwinds Backup's technical team is very professional, trained for any problem you have with the software and they are also very good at giving advice on projects that can be done with the software. Our business can be assured that our information and content is protected by recovery support. The various backups such as continuous and differential have allowed us to work in a quiet way Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ease it is to setup the backup, schedule and perform restores makes this product for me a breeze to use. I was using all other types of backup systems for my clients and once I found this one I immediately replaced the backup system for all of my clients. I even get the unicorn of backups for my sites. 100% completed with no errors. Review collected by and hosted on G2.com.

What do you dislike?

For Hyper-V backups on servers with replication the software will indicate that the backup is complete with errors but the error it sees if from the replication type out I someones get. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Backups that complete and easy restores. I do not have to constantly fight the software to fix my backups. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Automation, services all platforms, Office 365 and local backups. Review collected by and hosted on G2.com.

What do you dislike?

SolarWinds does not charge in Rands, only credit cards from South Africa Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Disaster recovery, and backing up user files. Review collected by and hosted on G2.com.

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Systems Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Possibility of remote management of every client device. Easy to use, easy to manage after full platform migration to the Internet. Review collected by and hosted on G2.com.

What do you dislike?

The management console could be improved, in particular as regards the issue of reporting. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Simple/confidential remote backups and reliable recovery on demand. Helped several times. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Centralised backup services provided to my customers, and if something goes wrong, I am notified immediately, instead of finding out a few weeks later that the backup has not been made. Review collected by and hosted on G2.com.

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Computer Technician
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Solarwinds backup enables us to quickly and easily add servers and critical workstations to our backup library. The daily backups ensure that we can recover to at least the prior business day if there is any form of data loss whether it be a single file or an entire workstation or server that might have been affected by ransomware or other less-than-extinction level event. Review collected by and hosted on G2.com.

What do you dislike?

Doesn't currently cover all of our needs for email backup. We are currently paying two companies in order to get Public Folders in O365 backed up. We would really like to have all backups under 1 umbrella. Sharepoint backup is also currently missing and would be hugely useful to our organization. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Enables us to prevent data loss as well as quickly restore data in any situation from user error (deletion of a file or email) to extinction-level events such as network-wide ransomware attacks. Allows us to provide a sense of security to our customers that they see high value in. Review collected by and hosted on G2.com.

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Desktop Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

I enjoy how quickly the backup service can be spun up on a machine. It works flawlessly on PC, and can be configured in such a way that it does not affect the end-user experience at all. The ability to limit the bandwidth usage on a per machine basis really helps to keep the end-user experience running smoothly depending on the IT infrastructure of the client. Review collected by and hosted on G2.com.

What do you dislike?

It does not seem to run all too great on Mac devices. Sometimes the backup process slows down the end-user machine to almost a halt. Although the process has been configured to be as minimal as possible, it seems that depending on which applications are running on the device there can be some slowdown. I see this in particular with Mac devices that are deployed in programming/development environments. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be sure to identify any bottlenecks on the customer IT infrastructure and configure as necessary. If possible, set up local caching which will speed up the process. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Solarwinds Backup to retain important client data that cannot afford to be lost. By running a daily backup of high-value workstations, we are ensuring that there is accountability and accessibility of all customer data regardless of workstation or employee issues. Review collected by and hosted on G2.com.

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Help Desk Technician
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

I like that its able to be managed in the same dashboard. I also like how easy it is to implement it on workstations.

A third thing I like is the recovery process it works well and it pulls the required data.

I also like the backup verification aspect in the dashboard. Review collected by and hosted on G2.com.

What do you dislike?

I dislike how long it takes to pull a backup. I also dislike the limit on data. several of our clients have several Terabytes of data and it requires a different backup solution currently. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We solve the issue of people that just want a quick light backup that is easy to manage. The benefits are many, one is its easy to enable and disable the backups for single workstations or for all of the company. Another benefit is the piece of mind that the backup is working from being able to check the backup on the dashboard. Review collected by and hosted on G2.com.

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Technical Support Engineer
Computer & Network Security
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
President
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

We like the fact that it is so easy to deploy and the costs are extremely reasonable. Fully 20% of our clients use this product for their backups for both workstations and servers Review collected by and hosted on G2.com.

What do you dislike?

We are finding it difficult to diagnose issues related to not being able to VM it during a restore but we are currently working with support to diagnose. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Always implement a local hard drive (we create them and call them a speedvault) or a network drive like a Seagate Cloud drive works for multiple onsite backups Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

For those customers who desire an inexpensive solution (not a full BDR) but also need the ability to disk image and mount in an emergency, it's a great value for a small investment Review collected by and hosted on G2.com.

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Systems Analyst
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

We really enjoyed using the backup solution, its easy to use, monitors backups, and is a huge benefit for our clients. We had to stop using it because of restrictions from our clients based on their needs, but we do enjoy the service. Review collected by and hosted on G2.com.

What do you dislike?

We required an onpremises device that could spin up images which we believe wasnt a solution through SW Backup. The solution is great, it just didn't fit our needs at the time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure the solution works for you, but its a huge benefit for most clients Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None as of late. The primary one previously was peace of mind for Ransomware. The solution also offers ease of access to backups which is huge and allows for a quicker experience. Review collected by and hosted on G2.com.

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Systems Analyst
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

SW makes it incredibly simple to backup servers and workstations. Compared to other backup solutions that my org has used, there's no drama, no sort of "backup anxiety". It is the most hands off process that I've seen when it comes to backup. Review collected by and hosted on G2.com.

What do you dislike?

Of course, with the quality and ease of use with SolarWinds Backup comes a fairly high price. Compared to other vendors, it is hard to justify this price to our clients. We would love to use SolarWinds Backup exclusively, but with our smaller clients, they prefer to go with more reasonably priced vendors with Wasabi storage buckets. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None that I can think of. Like I stated previously, solid product, steep price. Review collected by and hosted on G2.com.

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Director of Service
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

So far our experience with using Solarwinds Backup has been a breeze, from implementation to recovering/restoring from a ransomware attack. Review collected by and hosted on G2.com.

What do you dislike?

I can't think of anything I dislike personally. The only thing I know that I know is an issue interally for us is training our engineers. While onsite during a ransomware attack our guys had to use KBI articles to figure things out. Good thing is it was simple and we were able to get our customer back up quickly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

So far teh biggest benefit is ease of use and the amount of time we've been able to save by using this product. Review collected by and hosted on G2.com.

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Senior Technician
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

It just works. Very little work needed to setup and configure and it completes with no problems. We've used other remote backup software before and this is so much more reliable. Review collected by and hosted on G2.com.

What do you dislike?

Some configuration settings are hard to find in the integrated version with Solar winds Ncentral Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are now able to reliably get full image system backups to a remote location Review collected by and hosted on G2.com.

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Managed Services Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Solarwinds backup has worked when i needed it to. Review collected by and hosted on G2.com.

What do you dislike?

The automatic test feature is not built directly in. I have to add a recovery console which i didn't know was there. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

FIle deletion. File modification that was denied by our vendor. They claimed the file format was unchanged but we were able to restore the file and prove otherwise. Review collected by and hosted on G2.com.

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CN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Ease of use for sure. Their backup solution is rock solid--it just works. A lot of the competition just cannot say that as easily. Being in sales I realize that offering solutions that are easy to use for my client is paramount. I feel that I have that offering in the SolarWinds Backup product. Review collected by and hosted on G2.com.

What do you dislike?

Costs. There are times where the cost of the service is a barrier for clients. We really need to double down on value at this point, but it usually sells. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I fyou are looking for a solution that you can simply depend on--this fits the bill! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My strongest selling point is that it is automatic. Talking with clients you would think that backups are just the bane of their existence. This product & service is easy to use. Review collected by and hosted on G2.com.

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IT Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The best feature of this product is its ability to allow a backup to be restored to bare metal, and to disparate hardware or Virtual machine if needed. VMware, HyperV and other Hypervisors are directly supported. Review collected by and hosted on G2.com.

What do you dislike?

LSVs frequently fill, dependent on backup retention policies. Would love to have the option to choose how much data is on the LSV, or have it auto rotate. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Countless times we have saved customers from extensive data loss by restoring individual files and full servers/environments from backup. Review collected by and hosted on G2.com.

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CL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

It allows me to give peace of mind to my customers that at the end of the day, I have the backbone of their business information secured and backed up. It helps me guarantee the security and peace of mind to their business. Review collected by and hosted on G2.com.

What do you dislike?

Throughout my experience with Solar Winds Back Up I have to say when I a large amount of data on the back up, I tend to waist my time searching for inequality filed documents. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

USe it in house before end user. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Some of my issues have been in simple procedure errors. The benefit would have to be knowing i have a secure copy of all my vital information. Review collected by and hosted on G2.com.

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Network Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Product is easy to deploy, works perfectly. Restores are simple. Review collected by and hosted on G2.com.

What do you dislike?

Some O365 backup items do not work completely yet Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

One product for O365 and server backup as well as cloud servers. Review collected by and hosted on G2.com.

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senior consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Easy to use. The recovery options are fantastic and easy to use. You can restore a single file or entire system state quick and easily. Review collected by and hosted on G2.com.

What do you dislike?

If the target device is offline, you loose all configuration rules, until it is back on. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Quick and easy solution for Backup and DR issues. We have also used the back ups to easily transfer users from one device to another during a hardware refresh. Review collected by and hosted on G2.com.

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Help Desk Technician
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Dashboard is easy to read. Process by which backups are built makes it easy to do single item restoration and rollbacks. Review collected by and hosted on G2.com.

What do you dislike?

Testing full system restores can be a pain. Whenever a backup is failing it requires fairly extensive research to determine the fix. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Providing a great service to our customers and increasing the value of our offerings. Review collected by and hosted on G2.com.

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Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Simple to use, nice user interface, easy to track and monitor backup status Review collected by and hosted on G2.com.

What do you dislike?

I would like to see the backup archieve longer then 90 days Review collected by and hosted on G2.com.

Recommendations to others considering the product:

In would recommend Solarwinds backup as a great tool to help set up as a DR plan Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are replacing on premises backups to a more off site cloud based backup Review collected by and hosted on G2.com.

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Joel Perez
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The ease of deployment and management of the software. Review collected by and hosted on G2.com.

What do you dislike?

The setup of seeding data can be cumbersome and is not explained in great detail, requiring a call to support for assistance. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good software for integrating an offsite backup solution for customer endpoint products. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to quickly setup a backup of client endpoint machines. Review collected by and hosted on G2.com.

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