Solarwinds Backup Reviews

Having the ability to brand the client is nice and it was easy to do. The program installation is straight forward and uncomplicated. Once running it does not put a drain on system resources. After the initial backup subsequent backups are quick.

I dislike that you are unable to have multiple backup sets. I would also like to see the ability choose what data I want stored in the local speed vault vs online.

If you want a full cloud backup solution this is a good choice. It's not the cheapest solution but has been very reliable in my experience with it. It has a good feature set and different restore options. The product has continued to evolve through continued development. Updates are pushed out regularly and very seldom do we have issues with an update. It has a simple restore process from the machine that is running the backup. Users are able to do it themselves with little training.

Preforming a full restore in a DR scenario is not as simple and can be a challenge if you don't have good records of the installation specifics. I would like to see more flexibility with backup locations and the ability to create different backup sets that can run on different schedules.

We are able to provide a robust and reliable backup solution to our clients. For the times that our clients have needed data restored, it has worked quickly and reliably.

The product is easy to learn and easy to deploy. This product has very little options for a good reason. It does what it is deigned to do and they have kept it simple for a reason.

The reporting could use some work. If you have a client who has some serious audit controls in place, you may find yourself creating the report versus depending on the system do that piece for you. If you are just a service provider who has minimal reporting requirements, this should fit the bill.

Just know your clients' requirements. If it is simple effective data backup, then this has you covered. If your client has databases, multiple sites and more complex business continuity needs, you really need to determine if this is going to be a solution in whole, in part or not at all.

It solves the straightforward data backup problem where you need data to be backed off-site without a lot of complexity. the lack of options and choices actually makes it easier to learn, quicker to implement and simpler to explain to the client. It allows us to know that we have great backups and be able to ficus on more business-impacting efforts.

Monitoring the backups through the online portal. Problems are easy to identify and manage. Launching the backup client directly via the portal is the best feature, allowing instant access to the backup sets and settings. When needed, MSP support is a chat window away. The techs are efficient and will help you resolve any concerns you have.

My only complaint would be with the notification emails. They are not configurable and come out regardless of whether a backup set completed or is still running.

It is an excellent mid-range backup solution. Beneficial for small to medium businesses. Capable and very versatile. Local and offsite backups are a breeze - just make sure you have ample bandwidth for larger sets (1 Tb or more)

Management and monitoring of backups for multiple clients. In one easy location and with an easy-to-read console, it allows us to give our clients peace of mind that their backups are under a watchful eye.

A solid product that a MSP can offer to clients when trying to backup laptops that rarely stay in the office. Best part is the user needn't be bothered with trying to remember to do anything. It's all controlled and monitored by the MSP. The backup can be restored in "bare-metal" mode also. This isn't a "data only" backup.

The scheduling is a little clunky. It would be much nicer if the backup could be "continuous" anytime it's connected to the Internet (similar to Carbonite)

It was important we have a backup with which we could perform a bare-metal restore to dis-similar hardware, not just a data-only backup.

Client needed a backup model which would backup the entire device (not data only) which the end user wouldn't need to initiate on their own. The MSP could control & monitor for missed or failed backups. All while still be affordable.

It is truly a "single pane of glass". It is feature rich without 'nickel and diming' you to death. It allows White Label Branding. Remote Administration has great functionality and is easy to take in a quick glance. Support is stellar, they provide most everything you need to rollout successfully and response time on inquiries is within a day or two for general issues and instantly for an emergency.

Still some minor bugs with Macs and laptops are a bit quirky. Would love to see the integrated version with NCentral get up to speed. Would like a bit more control over the acceleration, for larger file sets. The online Help could use some fleshing out, as it is tough to find specific errors and solutions in the Knowledge Base.

I would definitely recommend to anyone who is looking to bring their backup process under one umbrella and have a feature rich, cost smart, end to end backup system

It has saved me so much time and frustration and ultimately saved us a lot of money, by streamlining backups, it allows us room to offer more features to our customers at competitive prices and it gives us the peace of mind that we have our customers covered, in case of emergency.

I like that everything is web-driven so I can check the backup statuses and connect to the local workstation's backup agent remotely.

It would be nice if the backup management console had the ability to push settings and profiles to clients when they are next available rather than waiting for them to be online to make changes. This can get tricky when the workforce is mobile or geographically dispersed.

Once the software is setup, it generally works very well, and the monitoring integration helps make it a set-it-and-forget-it scenario. Settings and profiles should be easier to manage and deploy, however.

It's a great solution for customers with mobile workforces who want insight into the local workstation backups so they know the individual's data is protected.

Unfortunately, all I can say good is that at least the data is there when I need to restore.

Where to start the interface is abysmal and it's still a bismal even now that they've moved to a cloud based platform. It is not easy to navigate or intuitive for either Tech or client. The worst thing about all of this is the billing the billing is a nightmare I had auto-pay then all of sudden I don't have auto pay now I have to pay a personal PayPal account this is not how a business should run.

Be warned, and anything Solarwinds does or gets their hands on.

Currently the only thing that this solves is performing backups on clients.

Setup and configuration is easy and straight forward. It works great, when it's working.

When anything ever goes wrong, it can go wrong in a big way. There was a glitch upgrading to different versions, where by it would fail, not roll back and the backups would report as "Completed" for weeks on end. Not to mention calling support was about as satisfying as banging one's head against a wall. With only 1 in Four technicians able to help at any given time.

Have a decent internet connection.

Remote offsite backups. No longer requiring to have staff at business sites to replace a drive every day and having them "accidentally" miss it for what ever reason.

Easy, fast, safe, cheap. Ransomware is not a problem. According to what IT administrators tell me, after implanting SolarWinds MSP Backup they can sleep peacefully at night

Only English. more options to restore (standby image on VMDK for example)

Easy to deploy. You are much more competitive with a service of this type in your portfolio. It makes the competition can not equal you in quality of service

Above all offer an All In One solution for the business continuity. Resolve the problem of Ransomware definitively Reduce to almost zero the time of stop of the clients before a restoration of backup

It makes the competition can not equal you in quality of service

When it was still in the hands of IASO (years ago), it was a decent backup solution. Promises a lot, like simple backup solutions and simple solutions / troubleshooting.

Well at the end of the IASO period things got worse. And mainly to support went downhill. It has gotten that bad, that we even lost a few customers because they didn't have faith in the backup solution we provided. And to be honest, after experiencing this "support" first hand, we cannot blame them.

Also support provides false information; download this and install that. Which we didn't because it would ruin the Plesk installation completely! Furthermore; we needed to install non-existent versions of programmes. Really disappointing.

Above that their pricing is, simply put, insane.

This made us decide to look for a reliable alternative, where customers, are actually valued and listened to (and not afterwards when we informed Solarwinds about this).

After a week of almost a month searching and testing, we narrowed it down to two alternatives. We were completely suprised by the support of these both companies. The support of these companies are so good that we might even use both of them for ourselves and our customers.

Pricing, support and clear instruction details are a relief compared to Solarwinds "solution" and "support". We can even cut back the backup costs almost by 35%. Both of them even offered to migrate all current customer backup's to their solution without any extra fee.

Sidenote; as soon as we informed Solarwinds about the fact that we wouldn't use their backup solution in the near future they even said that it would be "difficult to migrate the backups to a different solution" and that our customers wouldn't be please with this. Really Solarwinds? You should be ashamed.

Anyways, we will be using Solarwinds backup for the time being, until we migrated everything, hopefully we won't have to cope with their "support" and if (really, really) needed they will still provide support.

Server backups, webhosting backups, email backups, MySQL backups (but this is completely flawed with their current solution).

I"m a long time user of the product so I've seen a lot of changes and improvements over the last five years. The bare metal restore functionality and the ability to run a virtual machine locally and in the cloud has done a lot to plug holes in the offering.

Pricing. While the per gb rate is avg for those products still pricing that way the pricing is way off compared to what is now common with bcdr appliance options. The per-device pricing for the MSP integrated product helps with smaller customers so if you have a bunch of small data set customers this is a good option but still doesn't work if you are trying to backup enterprise customers.

This product can backup nearly anything and with a little SMB manipulation is a solid choice for unix data-only archives. Combine it with VM and a cloud platform and you can spin up a virtual machine of a dead host in minutes.

I not only like the ease of setup , but the reports and daily emails regarding the backups are extremely useful. It is very easy to see on a day to day basis what has backed up and what has not.

Sometimes the invoicing from Solarwinds are a bit confusing. I like to see a detailed breakdown of what I am paying for and who I allocated backup to and sometimes you get a single page bill for your usage. I need to be able to re-bill our clients.

The daily reports are a great tool to keep track of all your client backups.

We solved a problem where we needed backup for some remote clients and paying the cost for local backup was not feasible. Using Solarwinds Backup, we were able to resolve this issue with a low cost backup that was offsite at the same time.

We switched to SolarWinds for my accounting firm's daily backups. Since we switched I get daily updates via email and it's easy to see at a glance if I have a problem with my backups. I'm not an IT guy, so it's nice to know if things are working the way they're supposed to or not. Other backup software slowed down our servers to the point that we couldn't even work, but we haven't had any issues with SolarWinds.

We haven't had any issues to date. Everything is working the way it's supposed to.

Daily backups of all of our data in case our server dies.

I love that the backups are encrypted at the beginning, so they stay encrypted in transit and at rest. This helps us meet the HIPAA and PCI compliance needs of our clients.

I dislike that there is not a bare metal restore functionality for Linux servers.

I dislike that there is not Exchange server granularity for restoring individual mail items.

I dislike that there is not a setting for CPU/mem throttling. Although it usually behaves, sometimes it is demanding on a server.

Take the time to experiment with it and figure out how to throttle/cancel backups based on a clients' operational hours.

We are solving the problem of needing a lot of CapEx for enterprise-level backups (like Veeam, Veritas, etc). SolarWinds Backup allows us to put a solid backup and recovery solution in a client with very little monthly cost.

The backups are fast and the deduplication works very well. I have very little effort required to set up workstations or servers and maintaining is fast.

At time the errors can be a bit cryptic however the support team is quick to respond. Most errors are related to network problems and not with MSP Backup itself.

Try it out and see how it works. If you don't like it delete it.

When trying other backup solutions I find all others slow and take up a lot of space in comparison to MSP Backup.

Allows me to backup the whole workstation and protect against user errors or ransomware. This is a set it and forget it kind of solution where I don't have to worry if it is working.

The modularity of the system. We can scale from backing up a few files for pennies, right up to system imaging. The controls and setup are pretty straightforward, and the system seems very robust. Support (both UK and international) is also very good.

Having to have two accounts - one for data & one for imaging - is a pain. Also, relying on third-party cloud hosting (e.g. AWS / Azure) for the off-site recovery is clunky.

Talk to a user who has REAL in-depth knowledge of the product, as it's vital to understand the modular nature before you stort out.

The need for backup & D.R. across a wide range of businesses. It covers all our needs except where customers need (and will pay for) an integrated off-site recovery system.

I like being able to install the backup, set the parameters, and then it just works. I like being able to get a daily report for my clients showing me the status of their backup without the need to login to the portal every time.

I wish it would integrate with my existing RMM (Autotask Endpoint Management) so I could use a single location to monitor and manage it.

Solarwindws MSP Backup is the product that we decided upon to meet the needs of our healthcare customers because it is HIPAA compliant.

It is software as a service (no vendor hardware lock in) and very flexible from file backup to full bare metal recovery, onsite or offsite, simple and fair pricing model.

It still does not have a recurring backup schedule option (default gui is just once a day, but you can use remote command to help manually schedule out recurring backups).

Do your testing, keep it simple, start selling it and make money.

Business backup and recovery, disaster recovery, hybrid data protection (onsite and cloud), server and workstation backup.

I like that the product allows direct to cloud full image backups with intra-daily options with the ability to have a local copy as well.

1. That there is not a local only option for the software.

2. That the Documents feature is locked at 28 day retention and doesn't allow for Quickbooks or Quicken DB files

3. The O365 offering is nearly as expensive as Datto's Backupify but only covers deleted items where as Backupify covers all items including sharepoint and onedrive

We are using it for a number of server and workstation/laptop backups. The biggest benefits have been the quick restore and as a whole, it tends to just work.

I like the easy way to deploy, configure and wait the first backup is done! That's all. My servers are protected and I can restore them where I want

The recovery Co sole is not smart and looks old

Try it and you'll never came back

Ba Luppi g lots of servers even with a poor connection several times a day and with continuous restore we are ready to start the customers environment in a while.

we created our own disaster recovery service with huge earnings

Very quick to setup on a new client. Has options for local storage of the backup, bandwidth limiting, and seeding. I can easily see when backups aren't completing and get nagged when I haven't done a test restore in a while.

It may be specific to certain routers/internet providers but it kills ATT Uverse. Not just the fact that it uses up all the bandwidth, it actually overwhelms the connection and makes it almost unusable. I've seen this same behavior with google drive on ATT. limiting the bandwidth helps some, but even with strict limits the impact on the connection is significant.

HIPAA compliant backup for clients.

A single pane of glass to view all backup jobs for all customers/devices.

I wish we could choose not to have cloud backups for customers that are on low speed links.

If you are coming off of ShadowProtect, the learning curve might be a little high since some of the concepts are different. But it's pretty quick.

We were able to consolidate all backups from all other products and vendors in to this one solution. This makes support and monitoring more streamlined.

Es un producto fácil de instalar y de configurar, a su vez es efectivo y eficaz. Copias rápidas y efectivas, un buen producto y con pocos fallos.

En realidad pocos problemas me he encontrado con este producto, alguna vez el servicio parado, pero es más problema del SO que del producto.

Ofrecemos SolarWinds MSP Backup como servicio de backup en la nube a nuestros cliente. Los beneficios son claros, seguridad para nuestros clientes

The cloud backup feature has saved our company a significant amount of time troubleshooting failed backups. When using a local only backup solution we were constantly spending time contacting clients to remind them to plug in a USB drive or bring a laptop to the office to backup to a NAS. With SolarWinds MSP Backup, the backup will always complete to the cloud.

It would be nice if there was a local only backup option. We have several clients with limited or metered Internet connections that cannot backup online without incurring overage charges. Additionally some clients have large backups that would incur an overage charge using MSP Backup.

We have significantly reduced the amount of time that we spent troubleshooting failed backups. We have also been able to successfully restore machines and files for clients with roaming laptops.

Solarwinds backup is good because brings many functions that optimize the backup performance.

SWB Reduce latency in outgoing network connections. Has a 29 days retention policy for archiving. Include blowfish 448 as encryption method and is HIPAA compliance.

Local admin console does not allow to manage client computer in the application window. Do not allow generate reports about backup history.

Its best used for document backup, SQL Database backup and file archiving.

It Just Works - no messing around, no having to restart services every now and again. Backing up Exchange Databases in particular works really well - 100GB databases are backed up easily with just the changes being sent, no 100GB uploads every week or two when things get out of sync. Local Disaster Recovery Image is a great option.

Backup Schedules could be a little more flexible.

Less messing around with the backup service. Some of the cheaper services cost more to run in manpower - having engineers constantly checking and fixing things - than we make off it. That's not the case here, so we make more money.

Simple setup and it just works!

Great management and integration with Solarwinds N-Central.

VMWare backups hiccup often

Cloud and Local data HAVE to be synced. Can't do Local only backups.

Make sure your circuit is good enough for what you need!

BE CARE WHEN DOING ARCHIVES WITH A LOCALSPEEDVAULT. Your speed vault will fill up exponentially!

Faster DR and file recovery for clients. Manage

Moving our MSP customers to Solarwind's Managed Backup solution has been a key piece of our move to managed services. It is affordable, easy to deploy and produces status reports that let us and our customer know exactly how the service is running.

The only reservation I have is that at customer sites where bandwidth is limited, initial backup images can take several days to upload, so make sure that a local "speedvault" drive is configured.

Solarwinds Backup gives us a "foot in the door" for our Managed Services offerings by being affordable effective and painless to deploy.

It is reliable and provides daily email feedback

I would like links in the dashboard that go to to the support site to file a ticket or find a KB article.

This is a very solid product and does the job very well!

I use SolarWinds Backup for my MSP customers to provide onsite as well as cloud backup.

speed, set-and-forget, robust, very reliable, secure (both transport as storage), *if needed (rare)*: great support!

actually I cannot think of anything negative

As a reseller of this product I can offer a 28 days trail-period. No strings attached

problems solved:

* in daily use it occurs one needs to rollback to a previous version of a file. As I use a 2 hour backupschedule for all my customers (backupspeed) that is possible.

realized benefits:

* one time a customers got infected with ransomware. After (easy) getting rid of malware itself, data was restored in minutes

The managed backups are simple to use and monitor.

The managed backups at times have false alerts that the backup failed. Login to the device and find that the backup was successful.

You won’t be disappointed.

Simplifying monitoring and remote management through this system. Adding backups and antivirus to the same platform has saved us time.

I know the data is safe in the cloud. It's also able to DR to bare metal from either the speedvault or the cloud data. I've not had a failed restore yet.

No bare metal support for 2003 or 2003r2 operating systems.

Offsite backup so the client doesn't need to worry about keeping manual backups safe.

The archiving and ease of installation. installation was very easy and simplified. The customer is able to install the product themselves with little help from the vendor.

not easy to perform the DR recovery. USB stick you create has not network adapters and becomes extremely frustrating. DATTO on the other hand, has a hardware unit with instant booting of images plus a web-interface with instant localized booting of an DR image!!!! You need to buy one and test it and create the same for this product.

easy and inexpensive cloud backup

I like the compression protocol of SolarWindows Backup that is very efficient

There is not a detailed guide of this backup, particularly for Oracle backup. Backup virtual machines from Hypervisor result in crash consistent backup.

I recommend SolarWinds Backup because it has a very effeicient compression method.

IT is an efficient cloud Backup for all situation. Local backup are good for standalone machine (or Vm with guest installation) for backup wiithout problem of crash consistent state. It has a efficient compression method that helps with low band internet lines.

I like the ease of use and the knowledge base is tremendous when troubleshooting errors.

Some of the errors are a little vague. If they were more specific it would be easier to troubleshoot.

It's really a great product!

Being able to provide our clients with a reputable backup source.

This solution is extremely easy to you and very reliable. We have done many restores with it and they have all worked flawlessly. We know if the backup says it is successful that we will be able to restore the data. They have done everything right with this product!

I miss not having the backup history easily accessible like it is in the standalone version of this product.

I have been in IT support for over 30 years. I can honestly say this is the best backup out there - and I have tried many over the years.

We can sell a product that we can confidently say if it has successfully backed up, the data will be there. This product is so reliable.

Flexibility, scalability, price, manageability.

Sometimes the program hangs, reïnstallation is all that will help.

Get it, try it.

The problem i solve is not having to worry about losing all our corporate and customer data. I create backups for workstations and servers. Its easy to manage and well-priced.

Ease of installation, ease of review for successful and failed backups.

Notification setup could be a little easier.

Laptops/workstations that need a backup solution even when away from the office. Useful for servers which are not compatible with other backup solutions requiring a client.

Easily see backup status. The dashboard saves us tons of time compared to checking email notifications. I like that we can set the encryption key. It is very convenient that we can remotely modify the backup without involving the end user.

Some of the terms are ambiguous. Backup can report as passed when it went to local storage only. There is not very good options for reporting backup operations to managers / CIO/ etc

Periodically test your backups to make sure the encryption keys work.

Cross platform, saves time checking backups. Can remote control online PCs without having to involve the customer. Storage is cloud based so we don't have to maintain an expensive storage platform in house.

The backup service is easy to setup and yet has many configuration options.

Web management console does not have all controls under the same administrative login.

Backup is good service, for sure

Customer backup and recovery is the best defense against ransomware.

The interface is very simple to use and very easy even for people who just started using it.

I believe logs should be exportable to a csv or pdf format for review and auditing prupsoses.

Cost savings by making it super simple

The installation of the agent is very simple and easy. The dashboard has a modern UI and delivers a good overview.

The cloud management console is a little bit outdated.

If you are an MSP, it is the best solution for managed backup. You can use the solarwinds server or build your own infrastructure, where the backups are saved.

Perfect Backup-Solution if you have distributed clients. No matter where a client or server is located, you can backup it.

The interface for Backup is slick and easy to navigate.

Uploading large amounts of data to the cloud can be very time consuming.

SolarWinds Backup ensure peace of mind to our clients. The backups have come in handy when malware strikes.

I like the ability to remote control the user's machine. I like to be able to see the acid information what's running on the machine. Also like the format that it is put in. I also like the main view that you can see all the vices in one it's a client or if it's grouped together differently you can control that

Sometimes it gets a little sluggish. Sometimes the controls don't function.

Just the day-to-day backup operations.

Once it's installed and configured, it doesn't need much at all to maintain. It's been very reliable.

It is slow to get started when you want to connect to a client. There are some management aspects like being able to see the size of a selected backup not available that are annoying and could be improved.

It solves the problem of not having a backup or important data.The benefit is mostly just peace of mind so far.

Secure cloud backup that keeps my clients safe at a good price

The inability to choose a disk when performing a bare metal recovery.

I couldn't find a better product for the money. It works great.

Easy DR and backup.

completely integrated into solarwinds RMM suite

random red herring failures, local backup could be more robust.

This is one of our core business pieces - we are a managed service provider and SW backup helps our customers

Its easy to use, and just works. And its all from one window.

some of the features do suck a little. The VDR is very rubbish. It constantly needs extra love to work.

Automated offsite backups

I like the cloud feature, which is a must have for this day in age. It wasn't until I had to contact Customer Service that I felt my purchase was well worth it for me and my clients.

My least favorite option is the Archive. I still can't understand what I need to do here. That's my fault overall.

n/a

The benefit is having my backup on the cloud, easy to restore.