When it was still in the hands of IASO (years ago), it was a decent backup solution. Promises a lot, like simple backup solutions and simple solutions / troubleshooting.
Well at the end of the IASO period things got worse. And mainly to support went downhill. It has gotten that bad, that we even lost a few customers because they didn't have faith in the backup solution we provided. And to be honest, after experiencing this "support" first hand, we cannot blame them.
Also support provides false information; download this and install that. Which we didn't because it would ruin the Plesk installation completely! Furthermore; we needed to install non-existent versions of programmes. Really disappointing.
Above that their pricing is, simply put, insane.
This made us decide to look for a reliable alternative, where customers, are actually valued and listened to (and not afterwards when we informed Solarwinds about this).
After a week of almost a month searching and testing, we narrowed it down to two alternatives. We were completely suprised by the support of these both companies. The support of these companies are so good that we might even use both of them for ourselves and our customers.
Pricing, support and clear instruction details are a relief compared to Solarwinds "solution" and "support". We can even cut back the backup costs almost by 35%. Both of them even offered to migrate all current customer backup's to their solution without any extra fee.
Sidenote; as soon as we informed Solarwinds about the fact that we wouldn't use their backup solution in the near future they even said that it would be "difficult to migrate the backups to a different solution" and that our customers wouldn't be please with this. Really Solarwinds? You should be ashamed.
Anyways, we will be using Solarwinds backup for the time being, until we migrated everything, hopefully we won't have to cope with their "support" and if (really, really) needed they will still provide support.
Server backups, webhosting backups, email backups, MySQL backups (but this is completely flawed with their current solution).