Softphone.Pro Reviews & Product Details

Easy to access call history, transfer active calls and call recording features. The support, while email only, is rapid and helpful. Review collected by and hosted on G2.com.

No notifications if SIP account doesn't automatically connect on startup or disconnects in normal use. Review collected by and hosted on G2.com.

I had used some soft phone at the last years and i think yours is the best. Why?

- Always it works! I use it with windows 10 at work and with MacOs at home telecommuting. With Mac the voice is more clearly but i have a fast internet connection just for my own at home.

- Our users hear our voice clearly and we hear them equally well.

- Screens are amazing. You have the control of the call all the time. You can take phone from screen call to search user at ERP at the same time you are talking with the user.

- I have been using two months all the week days and we have not to restart your app because always works correctly. Review collected by and hosted on G2.com.

I have just one little problem the past week with a weather widget of windows 10. I think was just the last update of windows, but i just closed the widget and my computer works correctly again. I tried to close softphone and the widget worked correctly so maybe you used some common bookstore .Net. Review collected by and hosted on G2.com.

Once you get to understand the templates it becomes an awesome product, especially for managing multiple clients on a single web phone. Review collected by and hosted on G2.com.

Getting my head around templates was the hardest, but once you disect it is very straighforward. Review collected by and hosted on G2.com.

CRM Integration, very nice design, easy to manage Review collected by and hosted on G2.com.

No voicemail field to retrieve voicemails Review collected by and hosted on G2.com.

It is easy to configure and the server pushes the changes. I can add customs code to do certain actions on an agent-by-agent basis. Review collected by and hosted on G2.com.

a kiosk mode is missing to display in the actual call room so that agents my see their dash and current performance. the config templates code by pre-designed for you to just select instead of going to the website and copying and pasting. Review collected by and hosted on G2.com.

Centralized settings, integration with Windows web services and applications, call log with audio recordings, convenient and logical interface, good technical support. Review collected by and hosted on G2.com.

Incoming call statistics from Asterisk are not displayed correctly. There is no way to centrally disable the "Disabled" status, exclude the "Exit" buttons in the application. Review collected by and hosted on G2.com.

It's a very versatile softphone that allows integrations and connectivity to multiple platforms. Review collected by and hosted on G2.com.

We have had some difficulty getting our tax exemption processed with the company. Review collected by and hosted on G2.com.

The graphs and the reports that the softphone gives us. With them, we can quickly see the work of our agents and why the calls increase when we have a bug in our software. Review collected by and hosted on G2.com.

Not fully integrated with our CRM "Clientify" or our ticket tool "Zoho Desk". We would like to have it in our CRM or in Zoho Desk when the customer calls us, to open a ticket directly. Review collected by and hosted on G2.com.

We use Softphone.pro in our call center for all our teleworking agents. The application works very well, it integrates perfectly with other environments and allows us a centralized management of contact lists and other configuration parameters. Review collected by and hosted on G2.com.

Sometimes the application is not allowed to answer a call and it keeps ringing until you restart the application. Very little happens, but it is somewhat annoying. This issue occurs only on VPN Review collected by and hosted on G2.com.

The status of agents in real time and the various reports Review collected by and hosted on G2.com.

Softphone generates several bugs, especially among communications agents, calls ringing before the after-call ends, frozen application and we have to restart, sometimes we hear the client when we put it on hold... Review collected by and hosted on G2.com.