--- title: Softphone.Pro Reviews meta_title: 'Softphone.Pro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 65 reviews by the users' company size, role or industry to find out how Softphone.Pro works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 65 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Softphone.Pro Reviews **Vendor:** Softphone.Pro **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.6/5.0 **Total Reviews:** 65 ## About Softphone.Pro VoIP phone app designed for those who handle hundreds calls a day: call center agents, sales pros and support teams. You can use Softphone.Pro with your existing VoIP provider, cloud PBX, Asterisk, FreePBX, Elastix, Issabel PBX and any other SIP server. Best for small and medium teams of 5-50 agents. Built-in Zoho, Hubspot, Pipedrive and Zendesk integrations. Instant click-to-call and screen pop-up integration with 3-rd party CRM and Helpdesk software. No developers needed! Real-time supervisor dashboard, online reporting, call and screen recording. ## Softphone.Pro Pros & Cons **What users like:** - Users find Softphone.Pro's **easy integration** highly beneficial, enabling seamless setup and user-friendly experiences. (7 reviews) - Users value the **ease of use** of Softphone.Pro, appreciating its intuitive design and quick setup for daily tasks. (3 reviews) - Users find Softphone.Pro's **easy setup** process ideal for quick configuration and integration across teams. (3 reviews) - Users find Softphone.Pro's **easy implementation** enhances their experience, leading to quick and efficient integration with minimal issues. (2 reviews) - Users praise the **intuitive interface** of Softphone.Pro, highlighting its ease of use and seamless configuration. (2 reviews) - Users love the **user-friendly interface** of Softphone.Pro, making it easy to operate and efficiently manage tasks. (2 reviews) - Affordable (1 reviews) - Breakout Rooms (1 reviews) - Business Tools (1 reviews) - Flexibility (1 reviews) **What users dislike:** - Users express concern over the **lack of proactivity from customer service** , wishing for more active support and follow-up. (1 reviews) - Users find the **high cost** of Softphone.Pro to be a significant downside despite its overall functionality. (1 reviews) - Users find the **pricing relatively high** , which affects their overall perception of Softphone.Pro. (1 reviews) - Users face **performance issues** with Softphone.Pro, particularly concerning window scaling and disappearing windows during use. (1 reviews) - Users express concerns about **time constraints** due to slow support response and lack of a mobile version. (1 reviews) ## Softphone.Pro Reviews ### 1. Happy but with observations **Rating:** 3.5/5.0 stars **Reviewed by:** Jose L. | IT Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Softphone.Pro?** Versatility of the program and flexibility **What do you dislike about Softphone.Pro?** The real problem I have is that this version has serious issues with window scaling. Additionally, when you drag the window, it disappears and you have to close the program and restart it. I need this to be fixed in order to renew the program. I would also mention that I need to switch to the subscription service. **What problems is Softphone.Pro solving and how is that benefiting you?** We use it to handle calls from SIP lines. It allows us to manage voice communications efficiently through our existing SIP infrastructure. ### 2. Excellent add on to our Contact Center solution **Rating:** 3.5/5.0 stars **Reviewed by:** Nandio D. | National Advisor of Investment and Technology Promotion, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Softphone.Pro?** Softphone is really easy to integrate and user friendly **What do you dislike about Softphone.Pro?** There is still a lot of reports missing. **What problems is Softphone.Pro solving and how is that benefiting you?** Our CC solution had limitations on the creation of CRCs and reports. Softphone not only brought it onboard but also made it easy to produce and use ### 3. Reliable use for years, constant updates and further developments **Rating:** 4.0/5.0 stars **Reviewed by:** Andreas S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Softphone.Pro?** Integration Options, inividual support, Online-Portal **What do you dislike about Softphone.Pro?** It is not the cheapest Option for a softphone, but one of the best. **What problems is Softphone.Pro solving and how is that benefiting you?** Distributing calls in a callcenter ### 4. Connection to Pipedrive is so convenient! **Rating:** 4.0/5.0 stars **Reviewed by:** Christian T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Softphone.Pro?** The general handling is comparable to other clients. What made me buy tThe general use is comparable to other clients. But what convinced me to buy an ongoing subscription is the perfect connection to our CRM. Pipedrive transmits the customer data and I can immediately see who is calling or open all the customer details with just one click. Fantastic! **What do you dislike about Softphone.Pro?** Unfortunately, our configuration does not indicate whether a missed call was answered by a colleague. But I think this is due to our service ... **What problems is Softphone.Pro solving and how is that benefiting you?** Works reliably with multiple lines from different providers and offers a perfect API connection. ### 5. Easy to install, configure and use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Softphone.Pro?** Simple and cost effective way to get up and running. **What do you dislike about Softphone.Pro?** If user has multiple SIP accounts on one installation, when a user has an active call provide a way to send busy notification back to PBX for calls coming in on the other SIP lines. **What problems is Softphone.Pro solving and how is that benefiting you?** Providing inexpensive SIP phone for call centre users. ### 6. FAST SOLUTION **Rating:** 4.0/5.0 stars **Reviewed by:** Victor G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Softphone.Pro?** ITS A FAST SOLUTION FOR THOSE CONTACT CENTERS THAT ARE RECENTLY STARTING IN THIS BUSINESS **What do you dislike about Softphone.Pro?** KPI AND REPORT ITS NOT GOOD AT ALL AND IF YOU WANT SOMETHING MORE YOU´LL HAVE TO PAY **What problems is Softphone.Pro solving and how is that benefiting you?** WITH THIS SOLUTION WE HAVE A MODERN SOFTPHONE ### 7. Not so complete **Rating:** 4.0/5.0 stars **Reviewed by:** Igor B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Softphone.Pro?** Possibility of recording calls and reportings **What do you dislike about Softphone.Pro?** There is no way to enter the name of contacts in the panel (phone book) **What problems is Softphone.Pro solving and how is that benefiting you?** Control of calls, monitoring of recordings ### 8. BEST SOLUTION FOR GRANDSTREAM INTEGRATION **Rating:** 4.0/5.0 stars **Reviewed by:** Aldane S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Softphone.Pro?** It is easy to configure and the server pushes the changes. I can add customs code to do certain actions on an agent-by-agent basis. **What do you dislike about Softphone.Pro?** a kiosk mode is missing to display in the actual call room so that agents my see their dash and current performance. the config templates code by pre-designed for you to just select instead of going to the website and copying and pasting. **What problems is Softphone.Pro solving and how is that benefiting you?** Monitoring the output and availability of each agent ### 9. Simple software that allows many integrations with other environments **Rating:** 4.0/5.0 stars **Reviewed by:** Rubén F. | Director de Sistemas y Calidad, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Softphone.Pro?** We use Softphone.pro in our call center for all our teleworking agents. The application works very well, it integrates perfectly with other environments and allows us a centralized management of contact lists and other configuration parameters. **What do you dislike about Softphone.Pro?** Sometimes the application is not allowed to answer a call and it keeps ringing until you restart the application. Very little happens, but it is somewhat annoying. This issue occurs only on VPN **What problems is Softphone.Pro solving and how is that benefiting you?** The integration with ZenDesk for our support center. This integration allows us a more efficient management of the calls related to the tickets of this platform. ### 10. Top **Rating:** 4.0/5.0 stars **Reviewed by:** Stoyan D. | System administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Softphone.Pro?** "Softphone Pro" is easy to use. Allows real-time tracking of agent performance in the call center. It gives great statistics and reporting and a range of dashboards that are very easy to understand. Integrates perfectly with CRM software. **What do you dislike about Softphone.Pro?** The downside of Soft is the high price. There is a delay in the call history. **What problems is Softphone.Pro solving and how is that benefiting you?** Softphone.Pro works fast and without any delay when receiving an incoming call. So far we have had such problems with all other programs we have worked with. ## Softphone.Pro Discussions - [what would it take to build an api integration to our pbx switch and zoho](https://www.g2.com/discussions/what-would-it-take-to-build-an-api-integration-to-our-pbx-switch-and-zoho) - 1 comment, 1 upvote - [View Softphone.Pro pricing details and edition comparison](https://www.g2.com/products/softphone-pro/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+13%3A17%3A51+-0500&secure%5Bsession_id%5D=41debfdf-f997-48f7-b5ac-578bd2acc522&secure%5Btoken%5D=2818809635a468082f914f2f86a51cd216653f6325a909dee134099400138466&format=llm_user) ## Softphone.Pro Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Softphone.Pro Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,364 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,607 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,376 reviews)