Softphone.Pro Reviews & Product Details

After trying many softphones on the market, both free and some with high costs, I found softphone.pro. Honestly, after the trial days, we were satisfied, but now that we've been using it for almost two months, it meets all our needs. The audio quality is good, being able to transfer calls with a simple click... I had an IP terminal on my desk and now we all operate solely with the softphone on the PC. Review collected by and hosted on G2.com.

At the moment I have no complaints, we will continue testing and recommending the app. Review collected by and hosted on G2.com.

Softphone is really easy to integrate and user friendly Review collected by and hosted on G2.com.

There is still a lot of reports missing. Review collected by and hosted on G2.com.

This software is easy to use easy to implement, I use it everyday and have integrated everything with the help of support - everything is easy! Review collected by and hosted on G2.com.

I really like everything about Softphone.pro! Review collected by and hosted on G2.com.

Easy of integration and possibility to quickly blend Softphone into our IT ecosystem. Softphone pro has build in Freshdesk feature which allows us to show client name in incoming call while also shows link with Freshdesk contact details with all the necessary information. Another important feature for us is possibility to trigger webhook after each call - in our scenario such webhook is being converted into Freshdesk ticket via addtional script. We were looking for such advanced SIP client and we have finally found one :) Review collected by and hosted on G2.com.

Documentation should be a little bit more detailed. Review collected by and hosted on G2.com.

I really liked the simple UI for the Softphone for our team members as it makes the operation easy and shows them their statistics. The ease of deployment was also impressive, as it was very easy to install the app on our domain computers, create accounts for our members, and automatically push the SIP accounts, making it easy to integrate with our SIP server. Now, SoftPhone Pro is an essential tool in our day-to-day operations to provide customer support for our call center customers. Review collected by and hosted on G2.com.

There is nothing I can dislike or say about SoftPhone Pro for now as it offers me a set of rich features. Review collected by and hosted on G2.com.

The function Busy Lamp Field, so you can see which of the colleagues is currently on the phone. Review collected by and hosted on G2.com.

The Free Edition is annoying with popups that prompt you to buy the software. A test with it was not possible and misleading. Since the Pro Version also had a 14-day trial period. Review collected by and hosted on G2.com.

The user interface is intuitive and user-friendly, which allows any user to easily navigate it and use it effectively.

My team has been using Softphone Pro for two months now. The team highlights its unique ability to simultaneously manage multiple SIP accounts. This feature sets it apart from other softphones and has greatly expanded the team's ability to effectively receive calls from customers.

Since I am the administrator of the softphone implementation project, I would like to note that the process of setting up and integrating into the business is very simple and understandable. It didn't take me long to figure out the settings. Review collected by and hosted on G2.com.

One of the significant drawbacks is the limited support capabilities. Support is available exclusively by email and only on weekdays, which may be inconvenient if you have urgent questions. It would be useful to have real-time support, ideally through platforms such as Telegram, available on a daily basis. The operators on the line work every day and the cases that arise on weekends are waiting for a solution until the working days of support. Review collected by and hosted on G2.com.

Integration with external services and sound quality Review collected by and hosted on G2.com.

During the year of working with the application, there were no problems. Review collected by and hosted on G2.com.

The pricing is very affordable. Setup is easy and they assist you with custom configurations and API integrations for your CRM. It is comparable with most softphone software for a fraction of the cost. Review collected by and hosted on G2.com.

Support does take a while to respond and there is no mobile version available (yet) Review collected by and hosted on G2.com.

Integration Options, individual support, Online-Portal Review collected by and hosted on G2.com.

It is not the cheapest Option for a softphone, but one of the best. Review collected by and hosted on G2.com.