--- title: Softphone.Pro Reviews meta_title: 'Softphone.Pro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 65 reviews by the users' company size, role or industry to find out how Softphone.Pro works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 65 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Softphone.Pro Reviews **Vendor:** Softphone.Pro **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.6/5.0 **Total Reviews:** 65 ## About Softphone.Pro VoIP phone app designed for those who handle hundreds calls a day: call center agents, sales pros and support teams. You can use Softphone.Pro with your existing VoIP provider, cloud PBX, Asterisk, FreePBX, Elastix, Issabel PBX and any other SIP server. Best for small and medium teams of 5-50 agents. Built-in Zoho, Hubspot, Pipedrive and Zendesk integrations. Instant click-to-call and screen pop-up integration with 3-rd party CRM and Helpdesk software. No developers needed! Real-time supervisor dashboard, online reporting, call and screen recording. ## Softphone.Pro Pros & Cons **What users like:** - Users find Softphone.Pro's **easy integration** highly beneficial, enabling seamless setup and user-friendly experiences. (7 reviews) - Users value the **ease of use** of Softphone.Pro, appreciating its intuitive design and quick setup for daily tasks. (3 reviews) - Users find Softphone.Pro's **easy setup** process ideal for quick configuration and integration across teams. (3 reviews) - Users find Softphone.Pro's **easy implementation** enhances their experience, leading to quick and efficient integration with minimal issues. (2 reviews) - Users praise the **intuitive interface** of Softphone.Pro, highlighting its ease of use and seamless configuration. (2 reviews) - Users love the **user-friendly interface** of Softphone.Pro, making it easy to operate and efficiently manage tasks. (2 reviews) - Affordable (1 reviews) - Breakout Rooms (1 reviews) - Business Tools (1 reviews) - Flexibility (1 reviews) **What users dislike:** - Users express concern over the **lack of proactivity from customer service** , wishing for more active support and follow-up. (1 reviews) - Users find the **high cost** of Softphone.Pro to be a significant downside despite its overall functionality. (1 reviews) - Users find the **pricing relatively high** , which affects their overall perception of Softphone.Pro. (1 reviews) - Users face **performance issues** with Softphone.Pro, particularly concerning window scaling and disappearing windows during use. (1 reviews) - Users express concerns about **time constraints** due to slow support response and lack of a mobile version. (1 reviews) ## Softphone.Pro Reviews ### 1. Best soft phone for Working from Home/Office **Rating:** 4.5/5.0 stars **Reviewed by:** Anayet R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2022 **What do you like best about Softphone.Pro?** I love the data download and any contact directory connectivity option. We use the data download option to connect this with our overall operational dashboard. **What do you dislike about Softphone.Pro?** The initial setup process has a learning curve. Once you get a hang of it, it's pretty easy to operate. **What problems is Softphone.Pro solving and how is that benefiting you?** We needed a real-time dashboard to supervise the overall activity. It does not matter where your team is working from (home/office/different floors), Softphone.pro gives ou a real-time view of your operations from anywhere. You can listen to a previous conversation (finding a specific conversation is also very easy) or a live one. ### 2. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Santiago S. | Administrdor de empresar, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Softphone.Pro?** We like the functionality and the ease of using the service. **What do you dislike about Softphone.Pro?** I would like to have contact with a sales agent to improve the plan **What problems is Softphone.Pro solving and how is that benefiting you?** help us to attend to all the clients' inquiries ### 3. Very Impressed With Softphone.Pro **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn S. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Softphone.Pro?** Very well priced with robust features like voicemail drop & call recording. Compared with other options I looked at, this is a winner! Great customer service too! **What do you dislike about Softphone.Pro?** No downsides at all! Product seems to work well and meets my needs thus far for sure. **What problems is Softphone.Pro solving and how is that benefiting you?** I make a lot of phone calls. They say sales is a contact sport. I like that I can connect this with my voip provider and drop pre-recorded voicemails when needed. Saves me time and my voice too! ### 4. Good interface, easy to configure. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Softphone.Pro?** The interface is very good, clean. It is easy to configure compared to other similar services. I can easily access the call log and recordings as an end user, without requiring a vpn or an administrator to log into the call center in order to download it. **What do you dislike about Softphone.Pro?** For some reason sometimes the app gets buggy and freezes in the background and doesn't come back "to the foreground". This forces me to end the process from the task manager. But it has only happened to me a couple of times. **What problems is Softphone.Pro solving and how is that benefiting you?** Facilitation of call logs for the user and for the administrator, in addition to a complete feedback with a statistics system that covers all the measurable variables of the call process. This speeds up the call center supervision process and also allows decision makers to more clearly visualize the team's performance results. ### 5. Best enterprise softphone for Asterisk PBX with call-center features **Rating:** 5.0/5.0 stars **Reviewed by:** Enrico P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2022 **What do you like best about Softphone.Pro?** We moved our Call center agent to Softphone.Pro from BRIA Teams due their latest licensing changes and limitations when using with Asterisk PBX. With Softphone.PRO we can use all features of Asterisk including encryption and presence also for users not using softphone. **What do you dislike about Softphone.Pro?** Encryption ciphers/protocols aren't configurable when using with SRTP **What problems is Softphone.Pro solving and how is that benefiting you?** BLF and presence of third parts SIP accounts ### 6. Contact Center KPIs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Softphone.Pro?** Is a very easy-to-use software and has all the basic elements you need to know about your calls. **What do you dislike about Softphone.Pro?** It doesn't have some options that I need to measure, but I understand that Softphone is not a Contact Center software. **What problems is Softphone.Pro solving and how is that benefiting you?** Inbound and outbound KPIs, and the best is that de screen is recorded when the agent is working on the call. ### 7. The software has exceeded our expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Softphone.Pro?** Softphones integration and cross-compatibility made it possible for use to use in our business model. We required software that can be used straight from excel, online and will enable call recording and export there-of whilst our business grows. The capability of the software has made this possible, as well as, good support from the softphone.pro team. **What do you dislike about Softphone.Pro?** Althought the software works on MAC OS, there is not much support for external application usage. Like using macros with excel or shell scripts. This is the limitations of mac though, but I would like to see the devs creating support for this. **What problems is Softphone.Pro solving and how is that benefiting you?** Softphone is the solution to our companies calling challenge. It has assisted in creating our company and enabled us to set up our callers, which are the crux of our business. ### 8. Really easy to set up and a pleasure to use. Two Thumbs Up! **Rating:** 4.5/5.0 stars **Reviewed by:** Shiraz D. | Senior IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Softphone.Pro?** The look and feel is upmarket and simple to navigate. Was a pleasure to roll out to our team and a life saver rolling out a small Call Center while WFH. **What do you dislike about Softphone.Pro?** Nothing so far. Everything I needed from it is being provided. **What problems is Softphone.Pro solving and how is that benefiting you?** It has enabled us to roll out a call center using VOIP with the team working in office and at home. ### 9. Great piece of software. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Softphone.Pro?** Simplicity, and functionality of integrations and multiple account support. **What do you dislike about Softphone.Pro?** Nothing yet! We have found that the software is well curated. **What problems is Softphone.Pro solving and how is that benefiting you?** Integrations with 3rd party CRM ### 10. Top **Rating:** 4.0/5.0 stars **Reviewed by:** Stoyan D. | System administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Softphone.Pro?** "Softphone Pro" is easy to use. Allows real-time tracking of agent performance in the call center. It gives great statistics and reporting and a range of dashboards that are very easy to understand. Integrates perfectly with CRM software. **What do you dislike about Softphone.Pro?** The downside of Soft is the high price. There is a delay in the call history. **What problems is Softphone.Pro solving and how is that benefiting you?** Softphone.Pro works fast and without any delay when receiving an incoming call. So far we have had such problems with all other programs we have worked with. ### 11. We are using Softphone.Pro for more than 2 years, without any issues. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Softphone.Pro?** Stability of the platform and application **What do you dislike about Softphone.Pro?** We haven't noticed any issues so far. Happy with it. **What problems is Softphone.Pro solving and how is that benefiting you?** We benefit of the Softphone dashboard which provides us with additional tools to monitor our departments activity. ### 12. Easy and flexible softphone **Rating:** 5.0/5.0 stars **Reviewed by:** Ali B. | Enterprise Solutions **Reviewed Date:** October 12, 2022 **What do you like best about Softphone.Pro?** Easy to use and exactly works how we wanted. Best feature I like is the automatic copy of the incoming call ID **What do you dislike about Softphone.Pro?** Nothing I have seen to dislike about, it works perfectly fine. **What problems is Softphone.Pro solving and how is that benefiting you?** We are using it for Call Center and integrates well with our other systems ### 13. Useful Software for Call Centers, Sales, and Support teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Softphone.Pro?** Dashboards, Reports, Easy Configuration and Provisioning **What do you dislike about Softphone.Pro?** No Builtin Telephony for teams it will help **Recommendations to others considering Softphone.Pro:** I recommend all to use it as it helps manage teams, easy to use, and is customizable as per needs. **What problems is Softphone.Pro solving and how is that benefiting you?** SIP Traces is useful ### 14. Works exactly like it should :) **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Softphone.Pro?** Works faster than previous Softphones i tried. The connection to Pipedrive CRM is very good **What do you dislike about Softphone.Pro?** There is not really much to dislike to be honest **What problems is Softphone.Pro solving and how is that benefiting you?** It is helping me to identify the incoming call directly with my pipedrive crm ### 15. very quick replies and great product **Rating:** 5.0/5.0 stars **Reviewed by:** Shmuel R. | Customer Support Manager (VoIP, Telecom), Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Softphone.Pro?** the many features they give and the simplicity of the app **What do you dislike about Softphone.Pro?** there is no app for the phone or sms integration **What problems is Softphone.Pro solving and how is that benefiting you?** call center solution and reports listening to calls and tracking agents ## Softphone.Pro Discussions - [what would it take to build an api integration to our pbx switch and zoho](https://www.g2.com/discussions/what-would-it-take-to-build-an-api-integration-to-our-pbx-switch-and-zoho) - 1 comment, 1 upvote - [View Softphone.Pro pricing details and edition comparison](https://www.g2.com/products/softphone-pro/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-26+10%3A50%3A25+-0500&secure%5Bsession_id%5D=7fe0ff64-ca6d-4060-8803-322e1ea73776&secure%5Btoken%5D=16b87d6ad0da65067842be16bc3b9ebb44d2b198b76a194eb8f0c575ba6c6c44&format=llm_user) ## Softphone.Pro Features **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Softphone.Pro Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,360 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,598 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,370 reviews)