What do users say?

SOCi makes posting on social media easier by allowing me to post on multiple platforms at once, which I find to be really great. It keeps my posts organized and uniform. I also think it's cool that I can see all of the reviews on SOCi. Additionally, the initial setup was really easy for me, as I'm quite tech savvy. Review collected by and hosted on G2.com.

I have a few concerns with SOCi. Sometimes, when I post content, the quality changes after it's posted, which is a bit disappointing. Also, there's an issue with deleting posts; sometimes, it just doesn't delete when I try. It would also be nice if I could follow people on the platforms directly through SOCi. These are the main areas that could use some improvement. Review collected by and hosted on G2.com.

I like using SOCi for scheduling my social media posts for my real estate business. It’s helpful because it suggests relevant topics and tips for prospective homebuyers and sellers. I appreciate that it helps me plan out month by month and is comparable with multiple social media accounts. Additionally, I enjoy that everything is in the same place, providing a variety of content from simple photos to articles on real estate tips and tricks. It takes the stress out of separately posting, allowing me to schedule everything to post at the same time across multiple channels. Also, the initial setup was very easy. Review collected by and hosted on G2.com.

Sometimes there are glitches, or it doesn’t want to load multiple pieces of content at the same time. I’d also like to have the comment feature for LinkedIn the same way as Facebook to link articles. Review collected by and hosted on G2.com.

What I like most about SOCi is how it brings multiple aspects of local marketing and reputation management into one platform. It makes it easier to monitor reviews, manage locations, respond to customers, and maintain a consistent brand presence across multiple locations. The platform provides valuable insights that help us understand our guests better and identify opportunities to improve our operations and customer experience. For a growing multi-location business, SOCi helps save time while keeping our brand consistent and our locations engaged with their local communities. Review collected by and hosted on G2.com.

Some of the reporting could be better. For example, I need to pull weekly review stats for each of our locations being able to have a set template that gives a list breakdown of each site with its score for a given period of time would be useful. Review collected by and hosted on G2.com.

I really appreciate having social media, reputation management, listing surveys, and more centralized in one place with SOCi. The AI-powered tools are especially exciting because they offer features like AI-assisted review responses and insights, which can help our teams work more efficiently while strengthening our overall digital presence. The integration with Yardi Voyager for resident surveys and triggering Google reviews based on survey responses is also something we really wanted and appreciate. Review collected by and hosted on G2.com.

The onboarding process with SOCi was quite difficult and took longer than anticipated, spanning over three months, which was a major pain point for us. We also experienced challenges with training and fine-tuning the AI tools, as it proved difficult to get social content to be meaningful and relevant to each property. The AI-generated review responses required more hands-on guidance and refinement than we initially expected to consistently meet our standards for authenticity and tone. Review collected by and hosted on G2.com.

I like the ability to see at a glance what everyone is posting, and the ease of access to post to multiple platforms at once including Instagram, facebook, and google business. Review collected by and hosted on G2.com.

SOCi is frustrating to use for day-to-day Instagram management because so many features I rely on in the native app are unavailable. I can't repost stories, view or interact with stories, create or accept collaborative posts, edit published posts or captions, or delete posts through the platform. These are basic parts of my workflow, so the limitations leave me switching back to Instagram to get things done. Responding to comments and DMs is also difficult and feels cumbersome. I want a social management platform to make publishing and conversations easier, but these gaps make SOCi feel limiting and add friction to the work. Review collected by and hosted on G2.com.

SOCi keeps everything easy and organized for me, which is great since I'm not much of a social media person at all. I love how much time it saves me by letting me manage social media posting and Google reviews all in one place. This not only makes it easier but also more fun. I find it easier to stay consistent and engaged with our members. I especially love being able to reply to reviews quickly without having to constantly jump between platforms. Also, the initial setup of SOCi was super easy! Review collected by and hosted on G2.com.

Some features are a bit difficult to learn quickly, and I sometimes have a hard time finding the perfect content for what I'm trying to express. Also, emojis are slow to load, and I would like to have more customizable content. Review collected by and hosted on G2.com.

I use SOCi for my marketing job, and what I really like about it is that it puts all the apps and forums I'm responsible for into one easy dashboard, so I don't have to log into different places. I like the analytics that SOCi provides in its dashboard. It feels like a one-stop shop with access to assets from KOA, and I can easily do ads and boosted posts for social media instead of just through Meta. I love that it provides data on the most searched words and helps me stay better informed about trends. It's very easy and user-friendly when setting up, so it simplifies and reduces the time it takes to create my content since everything is in one place. Review collected by and hosted on G2.com.

If you make social content and it errors out, you basically have to start over, which is very frustrating. It's also a lot easier to create content on Meta than on SOCi when it comes to more 'high tech' features. Review collected by and hosted on G2.com.

I really appreciate SOCi for streamlining the process of replying to reviews, as it consolidates everything I need into one place. I love that it generates review responses on its own, which cuts down on my workload and speeds up my replies. The ability to view year-to-date and month-to-date statistics is really helpful for identifying areas for improvement. I also love the social media scheduling and content management tools. These features make managing social media more efficient and effective for me. Review collected by and hosted on G2.com.

I think sometimes the generated review replies can be a bit repetitive or too AI sounding. I think using a more real life voice would help. Maybe adding emojis or the person's name would make it more personable. Review collected by and hosted on G2.com.

I like that SOCi helps me save time and energy by posting automatically for me. I appreciate that the topics are relevant and interesting. I also like the 'set it and forget it' feature, where I can schedule posts and not worry about them. It saves me a lot of time, allowing me to work more directly in my real estate business. The initial setup was pretty easy. Review collected by and hosted on G2.com.

I would like to see articles that are more local to the area; the topics tend to be very broad. Review collected by and hosted on G2.com.

I love that SOCi has a calendar and allows me to schedule posts in advance, which is great because I can set them all in one day and have them posted at different times or days throughout the week without having to manage it daily. This scheduling feature is also easy to use and integrates well with Canva. Plus, it allows me to post to different social media platforms like Yelp and Google, which is really convenient. The initial setup was super easy too, I just downloaded the site onto my computer. Review collected by and hosted on G2.com.

I think SOCi could be improved by integrating something like Canva, allowing users to edit a post directly within the platform. This would enhance the convenience and flexibility of creating and managing posts. Review collected by and hosted on G2.com.