What do users say?

I like being able to schedule posts for all of our franchises at once, which saves us a lot of time. The review reports and filtering options are also really helpful, and the support from the SOCi team has been great. Our franchises seem to be able to navigate it themselves well for day to day use. Review collected by and hosted on G2.com.

Sometimes there are posts that don't go through, and accounts that unlink randomly. Some features get pricy with how many locations we have, and the AI responses have a bit of room to grow. Review collected by and hosted on G2.com.

linking all socials for a 1 and done session Review collected by and hosted on G2.com.

have to click on individual pages to edit posts Review collected by and hosted on G2.com.

I really love how easy the scheduling system is to use. The AI functions are helpful, and the overall layout feels clean and intuitive. The ease of posting to Instagram, Facebook and Google all at once is super helpful. The system is fast and easy to use. Review collected by and hosted on G2.com.

One thing I don’t like about SOCi is that my login still seems to be tied to a former account. Because of that, every time I sign in I have to navigate out of the old account first just to reach my current account. Review collected by and hosted on G2.com.

What I like best about SOCi is being able to manage our restaurant’s social media in one place. Scheduling posts across multiple platforms saves time and helps us stay consistent. Having customer reviews in the same dashboard also makes it easier to monitor feedback and respond promptly. Review collected by and hosted on G2.com.

I’d like the scheduling and publishing tools to be more intuitive, with clearer status updates when a post fails to publish. More flexibility to tailor content for each platform would also make managing our restaurant’s social media easier. Review collected by and hosted on G2.com.

I love that I can post on socials in bulk across various platforms. It is also helpful that all of our reviews are in one location so we can respond and review what people are saying in real time vs. checking each site manually. Review collected by and hosted on G2.com.

There isn't any dislikes that I can think of Review collected by and hosted on G2.com.

I really like SOCi's customer service. If there's a problem, the SOCi team is super responsive and really tries to help in any way they can. I also find the scheduling system nice, and even when I've run into some issues with publishing, the SOCi team has helped me troubleshoot effectively. Additionally, I appreciate SOCi's ability to post across multiple locations, which is essential for my needs. Review collected by and hosted on G2.com.

I find the current Planning Content Calendar system a bit confusing and not as polished as I'd like. It would be great to have a more user-friendly sandbox feature for brainstorming, something that's more intuitive and refined to help with planning content. Review collected by and hosted on G2.com.

Ease of use being able to schedule posts through all social media accounts, respond to reviews through Google and Yelp, and view traffic to social sites Review collected by and hosted on G2.com.

Overall UI and layout can be confusing to navigate at times. Connecting accounts can be tedious, rescheduling posts can take time, and no ability reformat or recenter pictures that are not the exact aspect ratio needed. Review collected by and hosted on G2.com.

I like how easy SOCi makes it to automate and manage my everyday social media. I can schedule and plan my content for the week, respond to reviews, and post multiple things. I can plan out a whole month of content with one click. I like being able to run marketing campaigns from one place. I use the SOCi Planner almost every day, and I love the Rewrite with Genius AI feature because it makes my posts perfect with the right hashtags. Posting individually to Facebook, Google My Business, and Instagram used to take hours, but now it’s all refined within 30 seconds. Setup took no time, and the training was straightforward and easy to understand. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

What I like most about soci is able to easily communicate with our team and access to all social platforms on Soci. When I was first introduced to Soci the customer support was amazing and I was provided with easy to follow how to lessons. Every day I am able to communicate,collaborate, and plan ahead what to post on our community social media. Soci is very user friendly and allows me to upload my projects from any platform. I have more time to complete my daily tasks throughout the week. Thank you Soci! Review collected by and hosted on G2.com.

I genuinely like SOCI, but if I have to give an example of what I dislike, it would be the Instagram post as story option. I want to post on Instagram as a story and post, but as of now it is one or the other. Also add the post as story option to Facebook. It would be nice if post as story option was available like the "is this post a competition" option is. Review collected by and hosted on G2.com.

I like that SOCi is very easy to use, even though it's somewhat basic; it does everything you need it to do. I appreciate the instant notifications when reviews come in and the ability to respond directly to the reviews within the app. This helps us address customer feedback quickly and identify trends more efficiently. Review collected by and hosted on G2.com.

Some buttons in the SOCi app don't work as expected; they just redirect instead of performing their intended functions. While the overall functionality of the app is there, it really needs a design overhaul to improve usability. Review collected by and hosted on G2.com.