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SOCi Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

SOCi Media

SOCi Demo - Listings
Take your local search visibility to new heights by ensuring accurate & consistent information across 100s or 1000s of business listings.
SOCi Demo - Social
Enabling enterprise and local teams to deliver on-brand responses to social engagements and publish top-performing social content with streamlined multi-location workflows.
SOCi Demo - Reviews
Coordinate brand-consistent responses to reviews, track review sentiment, and monitor competitive reputation insights to transform your reputation, everywhere.
SOCi Demo - Local Pages & Locator
Deliver a branded and localized consumer journey, from awareness to conversion, across thousands of search-optimized pages.
SOCi Demo - Ads
Empowering multi-location marketers to effectively manage localized social advertising campaigns and boosted posts across 100s or 1000s of locations.
SOCi Demo - Chatbots
Drive 24/7 customer care and powerful lead generation by deploying localized chatbots across 1000s of local Facebook Messenger and Google Business Messages accounts.
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SOCi Reviews (4,014)

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Reviews

SOCi Reviews (4,014)

View 3 Video Reviews
4.5
4,014 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise SOCi for its ease of use and centralized management of social media and reviews, which simplifies their workflow significantly. The platform's ability to schedule posts across multiple channels and respond to reviews from one location is particularly valued, making it a time-saving tool for busy professionals. However, some users note that the interface can be confusing for new users, indicating a need for improved onboarding.

Pros & Cons

Generated from real user reviews
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KM
Director of Operations and Sales
Small-Business (50 or fewer emp.)
"Great Scheduling, But Instagram Features Like Music and Photo Editing Fall Short"
What do you like best about SOCi?

That all social medias are linked and can be scheduled at the same time. I also like how the reviews are easy to view and access to answer. Sometimes though when you upload a photo on Instagram you can manipulate the photo size like on the app so sometimes I have to post directly from Instagram Review collected by and hosted on G2.com.

What do you dislike about SOCi?

Tagging on ALL platforms isn't the best sometimes but I have yet to try it since LinkedIn tagging was upgraded. I don't like how you can't add music to Instagram post from SOCI. Ads are a little complicated so I do run ads directly through META its a little user friendly and ties in Instagram and FB together. Review collected by and hosted on G2.com.

Cellesha S.
CS
Director of Operations - Franchise Division
Enterprise (> 1000 emp.)
"SOCi: User-Friendly All-in-One Platform to Boost Local Visibility and Engagement"
What do you like best about SOCi?

SOCi has proven to be an extremely valuable platform for managing and strengthening our digital presence. One of the biggest advantages of SOCi is how user-friendly the platform is. The interface is intuitive and easy to navigate, making it simple for teams to manage multiple tasks such as posting content, responding to reviews, and monitoring online engagement without requiring extensive training.

The platform centralizes many essential marketing tools into one place. With SOCi, we are able to manage social media accounts, monitor online reviews, maintain accurate business listings, and track analytics across multiple platforms all within a single dashboard. This level of integration significantly improves efficiency and helps teams stay organized while maintaining consistent brand messaging across locations. 

Another major benefit is how SOCi helps drive traffic and visibility for the business. By optimizing local search listings, managing customer reviews, and consistently publishing engaging social content, the platform plays a key role in increasing online visibility and customer engagement. These capabilities help businesses strengthen their online reputation and attract more customers through digital channels. 

Overall, SOCi has been a reliable and effective solution that supports both operational efficiency and business growth. Its ease of use, combined with powerful marketing tools and analytics, makes it a strong platform for businesses looking to improve their online presence and ultimately drive more traffic into their locations. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

Nothing. SOCI has proven to have all the functions I currently need. Review collected by and hosted on G2.com.

DF
Marketing Coordinator
Small-Business (50 or fewer emp.)
"Streamlined Social Media Management with Intuitive AI"
What do you like best about SOCi?

I love the interface. I think it's really easy to use. The AI does a really good job of getting a start to responses when I'm looking to respond to reviews on pages. It's really handy being able to post across platforms, making it easy to cross-post to different locations. The AI is pretty great at pinpointing what's most important before I respond to each review. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I do think that when I'm looking through media to grab from different banks of data, like previous posts and things like that, they could be displayed in a more coherent order. They seem a little bit hard to discern from one to the next. There's like three different banks if I recall, and just being able to see everything in one view page would help me find what I'm looking for a little easier. Right now, you have to select one of the different options, and there's no select all, at least on my side. Review collected by and hosted on G2.com.

Katelin A.
KA
Manager
Small-Business (50 or fewer emp.)
"SOCi: Streamlined Social Media Management for Veterinary Clinics"
What do you like best about SOCi?

I really appreciate SOCi's online portal that lets us track our posts and scheduled posts easily and update anything as needed. It's valuable for us, especially being a veterinary clinic, as it helps us get information to our clients and let them know what we offer. I also find it great for keeping up with reviews and ensuring we don't miss anything important. The analytics portion is helpful too, making sure I'm keeping up on things. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I find it a bit difficult sometimes because we have to log in specifically through our corporate accounts. We can't log in regularly, and it takes a few extra steps. It’s more of a corporate issue than an issue with SOCi itself. Review collected by and hosted on G2.com.

Amanda H.
AH
Personal Lines Account Manager
Small-Business (50 or fewer emp.)
"Streamlined Social Media Management with Minor UI Hiccups"
What do you like best about SOCi?

I like how SOCi makes it easy to manage social media and online reputation in one platform. These features are valuable because they save time and make managing our online presence much more efficient. Being able to schedule posts in advance helps us stay consistent with social media without having to post manually every day. The initial setup was incredibly easy, and the team was great at answering any questions we had when onboarding. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I find the user interface and navigation challenging. The platform is useful, but some features can take time to locate if you're not using them frequently. Some of the menus and features could be organized more intuitively, especially when navigating between social media publishing, reviews, and analytics. Review collected by and hosted on G2.com.

Response from Amanda Schulte of SOCi

Thank you for your positive feedback! We're thrilled that SOCi is helping to put your agency out there and making it easier for others to discover and use your services.

Alyssa C.
AC
Customer Service Representative
Small-Business (50 or fewer emp.)
"The Ultimate Tool for Streamlined Social Media Management"
What do you like best about SOCi?

I really like SOCi for its ease of scheduling posts for platforms like Facebook and Instagram, which helps me manage our insurance company's social media without worrying during a busy week. The scheduling aspect really works well for our agency, allowing me to plan posts for an entire month and manage my time better. It's helpful because anyone in the office can log in and post, making it very easy for everyone on the team to contribute. I also appreciate how SOCi provides insights into follower count and suggests what posts might perform well. Additionally, the initial setup was super easy, and it's convenient to grant access to other team members so we can all work on it together. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I don't know. Maybe if there's, like, better training to show me all the features that it does because again, I don't know everything that it does. But I've never even looked to see if there was training. But maybe better training would be a good thing that could be improved. Review collected by and hosted on G2.com.

NJ
Director of Education
Mid-Market (51-1000 emp.)
"Easy, Tech-Friendly Way to Track Socials and Customer Comments"
What do you like best about SOCi?

I like the easy-to-use interface. I can track many of my social accounts and follow up on any comments customers leave. I also appreciate that it’s geared toward people who aren’t very tech-savvy. I check it every week to make sure I’m up to date with my clients. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

There are times when my username and password don’t work. Even though I’m entering the same ones every time, I have to try multiple times before it lets me in. I’m not sure if this is a glitch. Review collected by and hosted on G2.com.

Sherida H.
SH
Leasing Consultant
Small-Business (50 or fewer emp.)
"Streamlined Social Media Management with SOCi"
What do you like best about SOCi?

I like that SOCi helps me stay organized and maintain constant daily posting across all platforms without having to post separately. It lets me manage and schedule posts easily, making it simple to plan ahead of time. I also like how SOCi offers everything in one calendar view. The setup was easy, the site is user-friendly, and I appreciate that it's self-explanatory. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I think SOCi works well overall but the interface could sometimes be a bit more user-friendly and faster when scheduling or editing posts. Review collected by and hosted on G2.com.

toni a.
TA
Office Manager
Mid-Market (51-1000 emp.)
"SOCi Centralizes Social, Reviews, and Engagement in One Platform"
What do you like best about SOCi?

What I like best about SOCi is how it centralizes multiple aspects of digital marketing and online presence management into one platform. It makes it easier to manage social media posts, respond to customer reviews, and monitor engagement across different channels without having to log into multiple systems. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

At times, the reporting tools could be more detailed and easier to customize, which would make tracking performance more efficient. Overall, while it’s a helpful tool, there are moments when the system could be more user-friendly and responsive. Review collected by and hosted on G2.com.

Devin H.
DH
Marketing Manager
Enterprise (> 1000 emp.)
"User-Friendly and Integrative, Minor Glitches"
What do you like best about SOCi?

I use SOCi every day for social media posting, analytics, sentiment, and review responses. It's great that it solves scheduling issues across multiple platforms and makes creating graphics easy with Canva. I really like how it's user-friendly and easy to jump into, saving me time by having everything in one centralized dashboard. The integrations are fantastic, allowing me to connect social accounts and use Canva for memorable graphics. The dashboard provides quick insight into our current social presence and allows for quick changes to posting. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I often have issues accessing Canva's graphics after creating. While working on a graphic, there is no way I know to save in the middle of doing work and come back to it later. I also cannot find old graphics in the Canva integration. The dashboard occasionally has glitches where social accounts will become disconnected. Google Business posting is also difficult at times. Review collected by and hosted on G2.com.

Questions about SOCi? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

SHILPA K.
SK
SHILPA KUMAR
Last activity over 3 years ago

I need step by step quidance

​Fei L.
​L
​Fei ​Liu
Last activity almost 4 years ago

When will we be able to post more than 4 pictures at a time on Instagram and google account?

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

Average Discount

10%

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SOCi Features
Social Analytics
Social Publishing
Campaign Optimization
Social Functionality
Campaign Dashboard
Reach
Content Calendar
Content Library
Shared Inbox
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SOCi