SOCi Reviews & Product Details

The social media scheduler was a game changer for me! Scheduling out social media posts is a breeze. The website is very intuitive and you are able post to multiple sites at the same time. I use this feature very regularly and schedule out at least a month at a time. I also love that Canva is integrated in. So any content I have premade can then be pulled into the site easily rather than having to download then upload. Having the ability to choose a variety of times for posts is very handy as well. I can have multiple posts go up in a day without issue. I work at a small family owned pharmacy and have many other tasks in addition to running the social media pages. The Scheduler feature in SOCI was an absolute game changer for me and freed up a huge amount of time that I am now able to reinvest into the customers. Review collected by and hosted on G2.com.

I don't find the review tab to be particularly useful. It tends to lag behind by at least a day and I prefer to respond to reviews faster than that. The suggested prompts are also very bland and impersonal. I understand why this is but I work at a small family owned business and we prefer to be very hands on and personal with customers. It is important to the owners that any review, positive or negative is responded to quickly and personally and the review feature in SOCI just doesn't allow for that. Review collected by and hosted on G2.com.

I like that SOCi puts everything in one place, gives me suggestions and advice I don’t have the capacity for, and streamlines my processes as marketing director. I like the dashboard interface and being able to respond to reviews in bulk. As a small, but might team, that’s a deal breaker for us. I’m also a huge fan of the review agent and how easily it works and functions. The interface is easy to navigate and understand. Review collected by and hosted on G2.com.

Social Genius hasn’t been a help yet. It doesn’t seem to understand what I’m looking to put in posts or what information I’m trying to get out to customers, and I’d like better photo suggestions. The initial setup also took some time. Review collected by and hosted on G2.com.

Having one place to manage social media. Between scheduling customers, answering phones, and handling marketing, anything that helps me stay organized and save time makes a difference. Being able to plan and schedule posts ahead of time helps us maintain a consistent presence while I focus on day-to-day office responsibilities. Review collected by and hosted on G2.com.

Sometimes it takes a few extra steps to find the setting or feature I need. I’d appreciate simpler navigation and more flexibility when customizing posts for different platforms. When I’m balancing marketing with other office responsibilities, a quicker workflow would make a big difference. Review collected by and hosted on G2.com.

I like SOCi because it's responsive, allowing me to quickly get feedback from customers in multiple formats. It integrates well with our franchise communications and provides a fluid way to respond to various situations. I appreciate the daily feedback and reviews, which I can track and review weekly. This helps me identify any recurring issues or trends. The way SOCi archives reports allows me to keep a finger on the pulse of our performance. Overall, I find the daily reports extremely helpful, both in the short and long term. Review collected by and hosted on G2.com.

Sometimes I wish there was a more pliable way to communicate and get more details from our customers. There are times when reports from SOCi or Punch lack a direct link back to where a problem is, which can be a bit frustrating, but overall, it's pretty good. Review collected by and hosted on G2.com.

SOCi has been a great tool for managing our property’s online presence. As a Property Manager, I like being able to manage social media, reviews, and our online reputation all in one place rather than having to go through multiple platforms.

It makes it much easier to stay consistent with posting, respond to resident reviews, and keep our community active online while still managing everything else that comes with running a property. I also like being able to see our performance and engagement so I can get a better idea of what is working.

Overall, SOCi saves me time and makes the marketing and reputation-management side of property management much easier to stay on top of. Review collected by and hosted on G2.com.

The biggest downside for me is that SOCi can sometimes feel a little overwhelming to navigate. There are a lot of different features and sections, and it can take some time to figure out exactly where to go for what you need. I also wish some of the reporting and analytics were a little more straightforward and easier to quickly understand at the property level.

As a Property Manager, I am usually juggling several things at once, so I would love to see some of the everyday tasks require fewer clicks and be a little more user-friendly. Overall, these are relatively minor issues compared to the convenience of having everything in one platform. Review collected by and hosted on G2.com.

I love that I can post to several different social media websites at the same time and all from one place. It gives you photo and video attachment options, as well as stats and reports on how each post is doing. You can get a "Soci Score" and see how a post is performing and view the amount of clicks, likes, etc. inside Soci, without having to leave the platform. Review collected by and hosted on G2.com.

I would love more of the Meta options, like visibly integrated tagging inside the message itself. Currently, some posts (non-Facebook) don't have Soci Scores, which would be nice to add so I have a quick visual on how a post is performing. Review collected by and hosted on G2.com.

I really love that all the photos remain available after we’ve used them, so we can reuse them as needed. We also have access to all of our apartment properties through a shared feed on Soci, which makes it easy to see what others in our group are posting and get inspiration from their content. Review collected by and hosted on G2.com.

The only thing I don’t find very helpful is the program’s layout. I wish it had fewer buttons and a more basic, streamlined look. I prefer when everything is really simple to find so I can just click and go without having to think about where things are. Soci isn’t especially hard to navigate, but I do think it could be simpler overall, particularly for new users. Review collected by and hosted on G2.com.

One platform to post and schedule across all my social media. It lets me see, at a glance, which days already have posts scheduled, which makes it much easier to plan ahead—especially during busy periods. Fan & Engagement Demographics gives me insight into how to refine my content. The libraries also let me choose from saved, generic posts, which makes scheduling even easier. Review collected by and hosted on G2.com.

So far, I haven’t found anything I dislike. Every step feels convenient and straightforward. The only downside is that when I plan posts directly on different social media platforms, I can often add music or engagement features right in the post to help it stand out a bit more. With Soci, I need to upload the fully edited video if I want it to include those interactions. Review collected by and hosted on G2.com.

What I like best about SOCi is how easy it is to manage multiple social media platforms from one place. The interface is fairly straightforward, and the content calendar makes it easy to see what is scheduled and plan ahead. I also like being able to publish across different platforms without having to log into each one separately. The analytics are especially helpful because they let me track engagement and see which types of posts are performing well, which helps me make better decisions about future content. Review collected by and hosted on G2.com.

My main dislike is that there are still certain tasks I have to complete directly on the native platforms. For example, I can’t update a Facebook cover photo or profile picture through SOCi, so I have to log into Facebook separately to make those changes. I’ve also noticed that even when I set a thumbnail for a video in SOCi, that thumbnail does not always carry over to TikTok. These limitations add a few extra steps to the workflow, so I’d like to see more native-platform features supported directly within SOCi. Review collected by and hosted on G2.com.

I really like SOCi! It has made everything so much easier when it comes to planning, reviewing, scheduling, and posting across multiple platforms. I especially like that it provides suggestions because sometimes I find myself wondering, “What should I post?” and SOCi helps give me ideas and inspiration.

The writing assistance for captions is also really helpful and makes the process so easy. I spend much less time creating and planning social media content, and overall, it has made social media feel much more manageable.

I actually look forward to doing social media now, which is something I didn’t always feel before using SOCi! Review collected by and hosted on G2.com.

The main thing I’d change is that some of the post suggestions can start to feel repetitive. I’d really like to see more variety and fresher ideas, so the content feels more unique and engaging from one post to the next. Review collected by and hosted on G2.com.