--- title: SMTP.com Reviews meta_title: 'SMTP.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 42 reviews by the users' company size, role or industry to find out how SMTP.com works for a business like yours. aggregate_rating: rating_value: 3.3 review_count: 42 scale: '5' date_modified: '2026-06-15' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # SMTP.com Reviews **Vendor:** Ziff Davis **Category:** [Transactional Email Software](https://www.g2.com/categories/transactional-email) **Average Rating:** 3.3/5.0 **Total Reviews:** 42 ## About SMTP.com SMTP’s relay service infrastructure can solve your delivery issues — quickly. We maximize the number of emails that reach recipients’ inboxes by using our own IP addresses and monitoring your emails for anti-SPAM compliance. By improving your deliverability you’ll see improved ROI. Engagement rates will increase and you can use your resources more efficiently - to get the highest return on every marketing dollar you spend. To ensure the best deliverability, our Responsive Delivery system constantly monitors bounce rates and adjusts the parameters of your email delivery to ensure that your bounce and complaint rates stay at a minimum. SMTP’s relay services are as easy to use as they are effective. Our cloud-based service for email delivery enables you to easily begin using the service without the need for additional hardware or software.You control all aspects of your sending and can review your campaign statistics through your dashboard. With SMTP's Relay Services, you get: -Superior deliverability: Our experts closely examine your unique needs and serve as your guide and “interpreter” for ISPs that may be blocking your delivery. -FREE 24/7 support: You have unlimited access to phone, chat and email support, and a dedicated team of specialists will work to ensure all your service needs are met. -No contract: You can sign up month to month and try out our service. Our terms are highly flexible, so you can downgrade or upgrade your account anytime at no risk. Relay Service Features: -White-listed IP addresses -Email authentication -Proactive monitoring systems -ISP feedback loops -Shared or dedicated IP addresses -Email delivery rates consistently in the 90th percentile -Robust analytics and reporting -Email delivery statistics, including bounce rates & delivery confirmation -Flexible API: Integration for IT and Developers SMTP’s cloud-based service also includes an SMTP API, enabling IT professionals and developers to easily integrate web applications based upon the cloud platforms. ## SMTP.com Reviews ### 1. Unbelievably Incompetent: SMTP.com is a Nightmare You Need to Avoid at All Costs **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about SMTP.com?** Absolutly NOTHING. STAY FAR AWAY FROM THIS COMPANY/ **What do you dislike about SMTP.com?** If I could give SMTP.com negative stars, I would. This is, without question, the most disastrous, incompetent, and downright infuriating company I have ever had the misfortune of dealing with. Their entire operation is a joke, and it’s astounding that they are still in business. First, let’s talk about their servers—or lack thereof. Imagine paying for a service where emails are supposed to be sent promptly and reliably, only to find out that this company can't even get that basic function right. Sending delays are the norm, and when I say delays, I’m talking about emails that are crucial for business being held up for hours, sometimes even longer. For a service whose sole purpose is to send emails, this is absolutely unacceptable. The website and portal? An utter disaster. Buggy, slow, and constantly glitching, it’s as if their developers decided to stop working on it halfway through. I’ve been locked out of my account multiple times—once for several months!—with absolutely no help from their so-called support team. Their website is a minefield of errors, and navigating it feels like a punishment rather than a service you're paying for. But the real kicker? They upgraded my account without my consent and began charging me over $600 a month. That’s right, this company decided to play with my hard-earned money without so much as a confirmation or notice. When I tried to cancel in March 2024, it took them an entire month to respond—after I had to chase them down with seven follow-up emails. When they finally replied, they hit me with the most absurd, condescending excuse of needing a 30-day notice. Let’s get this straight: it took them more than 30 days to even respond to me, yet they still refused to cancel my account immediately and pushed it back another month. Even worse, they continued to charge me beyond that point, and here I am in August, still being billed for a service I canceled months ago. SMTP.com is the epitome of incompetence, greed, and customer neglect. They have zero respect for their customers, and their business practices are shady at best. This company is not just terrible; it’s a liability to any business that relies on timely and effective email communication. There are countless better alternatives out there that actually value their customers and provide the services they advertise. Do yourself a favor and stay as far away from SMTP.com as humanly possible. This company is a nightmare, and your business deserves better. **What problems is SMTP.com solving and how is that benefiting you?** THEY CAN'T SOLVE A PROBLEM IF THEIR LIVES DEPENDED ON IT. SIMPLY DUMB & INCOMPETANT!! ### 2. Be careful of autorenewal trap! **Rating:** 1.0/5.0 stars **Reviewed by:** Jitesh H. | Founder CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about SMTP.com?** It was functional when we needed it. Nothing fancy, just did the job. **What do you dislike about SMTP.com?** So the renewal kicks in automatically. No email is sent that renewal will kick in. You are expected to remember that there is 30 days notification required. So the payment is taken, I then cancel, realise I do not use this service. SMPT says because you did not give us 30 days notice we will charge you for a whole year. I have canceled as not using it! SMPT enjoy 11 months of my money when I'm not even using it! **What problems is SMTP.com solving and how is that benefiting you?** Sending out mass email ### 3. Outright Theft **Rating:** 0.0/5.0 stars **Reviewed by:** Luna B. | Senior Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about SMTP.com?** The service was fine but there's plenty that was not ok. **What do you dislike about SMTP.com?** So for whatever reason, mand I've never run into this with a service driven company. They required 30 days notice for you to cancel. So if one day you realize you don't need the service anymore and cancel you would expect maybe not to get a prorated refund for that month but you would NOT expect to get charged for an additoinal 30 days for the next month, for what? Basically they are stealing an extra month from you. I cancelled on October 2nd so not only did I not get a prorated refund for October (fine) but they wanted to charge me for the entire month of NOvember. Again for what? So I cancelled my credit card so they couldn't charge me. Beware. YOu will always have to pay an extra 30 days no matter when you cancel. 100% theft and very underhanded practice. **What problems is SMTP.com solving and how is that benefiting you?** I used it for SMTP and will never use it again. ### 4. High Deliverability, Mixed Bag Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Pratik K. | Lead Generation Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about SMTP.com?** SMTP.com is a powerful email relay service with excellent deliverability, ideal for businesses sending high volumes of email. However, mixed customer service reviews and higher pricing for low-volume users might deter some. Consider your email volume and preferred support quality before making a decision. **What do you dislike about SMTP.com?** Cost-effective for high-volume senders, SMTP.com's pricing might be high for businesses sending only a few thousand emails monthly. More affordable options exist for smaller volumes. **What problems is SMTP.com solving and how is that benefiting you?** One of the biggest challenges for businesses sending emails is ensuring they reach their intended recipients and avoid spam folders. SMTP.com tackles this by using dedicated, whitelisted IPs and robust infrastructure, boosting deliverability rates. ### 5. The Best Email Spam Filter **Rating:** 4.5/5.0 stars **Reviewed by:** Sathish K. | Chief Manager - Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about SMTP.com?** SMTP helps a lot for my team to filter spam email IDs and ensure in delivering the emailers to relevant and potential email IDs. With this, we are a able to execute campaigns effectively and show better results. **What do you dislike about SMTP.com?** We have not experienced anything negative about SMTP. So far everything is going good and we expect it continuous. **What problems is SMTP.com solving and how is that benefiting you?** We were having facing problems in reaching out to valid emails, excluding the spam email IDs. With SMTP we were able to achieve in excluding the spam IDs. ### 6. Learn new things to improvised my skills and knowledge **Rating:** 3.5/5.0 stars **Reviewed by:** Vese S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about SMTP.com?** Get to know more about the trending industry and how to excel into competitive market **What do you dislike about SMTP.com?** Not everything can be good. But some speakers are are too detailed which finds difficult to understand. The presentation can be shortened and to have better reviews. **What problems is SMTP.com solving and how is that benefiting you?** If you're facing issues with SMTP or email-related problems, it could be due to various reasons such as configuration errors, network issues, or server problems. it enables the reliable transmission of emails across different servers and networks. ### 7. Best Targeting Email Marketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jerin C. | Human Resources Manager - Shriram Group, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about SMTP.com?** SMTP is very useful in sending mail to the target audience more effectively and has a higher delivery ratio when compared with other competitors. **What do you dislike about SMTP.com?** There is not much issue with SMTP so far going good. **What problems is SMTP.com solving and how is that benefiting you?** SMTP helps us to send messages to genuine or valid email ids. SMTP is benefitting us in making more profit by providing more ROI. ### 8. Best email platform to get your marketing ROI **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry T. | Product manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2024 **What do you like best about SMTP.com?** SMTP helps me get higher delivery rates without falling into spam and promotional filters. It's UI/UX is easy to use. **What do you dislike about SMTP.com?** It is the best platform to reduce spam as of now there are no cons to this product. **What problems is SMTP.com solving and how is that benefiting you?** It helps me easily track all the events happening in email in a single dashboard. ### 9. Good tool for your email needs **Rating:** 4.5/5.0 stars **Reviewed by:** Dhakshinmurthy R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about SMTP.com?** Excellent email service for business and it has a excellent delivery rate and both api and resources **What do you dislike about SMTP.com?** I have problems with certain domains and Support team can be a little transparent **What problems is SMTP.com solving and how is that benefiting you?** It helps us to prevent our emails from falling into spam. Its effective way of functioning has improved our lead generation. ### 10. Prevention tool **Rating:** 5.0/5.0 stars **Reviewed by:** DHAKSHINMURTHY R. | Recruitment Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about SMTP.com?** It aids to weed out fake email IDs which makes the Campaign more efficient and fool proof. integrating it is also easy. **What do you dislike about SMTP.com?** Pricing can be pulled down a little and on the technical side seems fine. **What problems is SMTP.com solving and how is that benefiting you?** Campaign running is made easier for me and details metrics also available for reference ### 11. Best in delivering emails **Rating:** 4.5/5.0 stars **Reviewed by:** Manu G. | Engineer trainee , Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about SMTP.com?** It been an year working on SMTP,so far my experience is very good It's easy to use and cam be integrated with most of the email platform **What do you dislike about SMTP.com?** It is bit expensive otherwise everything is good **What problems is SMTP.com solving and how is that benefiting you?** It is very much effective with email transfer My project deals with Smtp on daily basis ### 12. Best platform to prevent email spam **Rating:** 5.0/5.0 stars **Reviewed by:** Jerryton S. | Senior Product Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about SMTP.com?** It helps me send emails to my subscriber inboxes. The detailed reporting and dashboards are highly insights full **What do you dislike about SMTP.com?** They dont have any cons at this moment it is the best platform to prevent spam rates **What problems is SMTP.com solving and how is that benefiting you?** It helps me reach my emails to my subscribers inbox rather than promotional or spam folders ### 13. Great Service to ensure emails get sent **Rating:** 4.5/5.0 stars **Reviewed by:** Naga Phanindra N. | HR Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about SMTP.com?** Excellent delivery rate for website and web application emails. Excellent documentation for api and resources **What do you dislike about SMTP.com?** No free plan to try out.need to have knowledge in i th for development to set things up. **What problems is SMTP.com solving and how is that benefiting you?** Deliverability is really quite good and this is always number one for me. ### 14. Really best in delivering emails, the sender reputation of IPs is good **Rating:** 4.5/5.0 stars **Reviewed by:** Himanshu B. | Freelance, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about SMTP.com?** The most helpful thing is it's easy to use and can be integrated with the email platform I use. So I would definitely recommend it to anyone who needs an smtp service **What do you dislike about SMTP.com?** It's a bit expensive so that's a disadvantage **What problems is SMTP.com solving and how is that benefiting you?** It's helping sending emails at scale ### 15. Streamlining Email Delivery with Reliability and Efficiency **Rating:** 3.0/5.0 stars **Reviewed by:** Ganesh K. | Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about SMTP.com?** Services that are easy to integrate with various platforms and applications are often preferred by users for seamless workflow integration. **What do you dislike about SMTP.com?** nothing specific to mention about for smtp. **What problems is SMTP.com solving and how is that benefiting you?** They ensures reliable email delivery, benefiting users by providing a secure and scalable solution for efficient communication. ### 16. Quick API integration **Rating:** 3.5/5.0 stars **Reviewed by:** Rahul Kumar J. | Mentor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about SMTP.com?** Best part was a very seamless integration, also with regards to migration it was very smooth and fast. **What do you dislike about SMTP.com?** I think they can make their on-boarding flow more easier and simpler. **What problems is SMTP.com solving and how is that benefiting you?** The problem was tracking and scanning of all email communications which SMTP helped in solving ### 17. SMTP.com: The Email Delivery Champion for Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Yogesh K. | Digital Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about SMTP.com?** Simple and user-friendly interface Additional features **What do you dislike about SMTP.com?** The free plan has significant restrictions on email volume and features, making it less usable for many potential users. **What problems is SMTP.com solving and how is that benefiting you?** SMTP.com utilizes its robust infrastructure and anti-spam measures to ensure high email deliverability, reaching your intended recipients. ### 18. Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Arpit G. | Senior Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about SMTP.com?** I liked their services, their UI to create email templates, campaigns to send emails **What do you dislike about SMTP.com?** sometimes emails are blocked by firewalls, text limit in the emails **What problems is SMTP.com solving and how is that benefiting you?** Smooth email delivery, userfriendly UI for all kinds of users ### 19. Almost Always Dependable and Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron W. | Strategy Director &, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about SMTP.com?** What I like best about SMTP.com is that I don't have to worry about junky and spammy websites causing the shared IP address to get penalized. That was the most critical factor for me when it came to me choosing SMTP.com over a competitor. **What do you dislike about SMTP.com?** The two main dislikes I have at the moment are that SMTP.com doesn't have a more affordable plan, and it does go down for a few minutes every few months or so, which could equate to lost leads. I don't expect it to have a free version, but a plan for light use would be nice, as I don't think I will ever generate more than 1,000 emails in a month. Overall I don't think anyone can go wrong with signing up and incorporating SMTP.com into their website's tech stack. **What problems is SMTP.com solving and how is that benefiting you?** I am sending out notifications or web form submissions. **Official Response from Carlos Petersen:** > Thank you for taking the time to leave us this feedback, we are very happy to hear that SMTP.com is a service you can depend on and trust. ### 20. Smart work over Hard work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2024 **What do you like best about SMTP.com?** The best thing about SMTP. Com is the API integration where if you want to integrate a website or an application with your mail service **What do you dislike about SMTP.com?** It doesn't have a free plan or free trial to validate and the dashboard of the platform isn't much intuitive **What problems is SMTP.com solving and how is that benefiting you?** It's solving the need of customized relay services and monitoring of service providers and optimises the IP addresses to send emails ### 21. A comprehensive review on user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about SMTP.com?** - Ease of use - Scalability - Security features like encryption and authentication protocol **What do you dislike about SMTP.com?** - It seems like they do not offer any trial period in my view, maybe they give it to big players **What problems is SMTP.com solving and how is that benefiting you?** Using this platform ensures the emails are delivered to the recipient's inbox. In that way, the chances are meager that the email will be marked as spam or experience delivery delay. ### 22. Shady business. Useless service. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about SMTP.com?** Nothing. Their service was terrible. The email delivery simply did not work. Some emails were delivered in 15 minutes, some were delivered in 6 hours, and some were never delivered at all. **What do you dislike about SMTP.com?** Their billing policy has tricks in it. It is difficult to cancel and they keep charging you even after you've canceled. **What problems is SMTP.com solving and how is that benefiting you?** They did not help me at all. Their service failed me entirely. ### 23. Great service &Great results **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about SMTP.com?** Working with SMTP feels like having a team of email superheroes on your side. They're always there to answer questions, troubleshoot issues, and make sure your emails land where they belong. **What do you dislike about SMTP.com?** we are Expecting more events & Webinars. **What problems is SMTP.com solving and how is that benefiting you?** Whitelisted IPs, detailed reports, zero blacklists. ### 24. Lacking in many respects. Impossible to cancel. **Rating:** 0.0/5.0 stars **Reviewed by:** Angela G. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about SMTP.com?** Josiah was helpful when I could chat with him by phone while trying to set up my account and add the extra domains. **What do you dislike about SMTP.com?** I signed up for an SMTP.com account 14 March 2023. I was able to add my first domain without issue but quickly learned that to add more domains, you have to contact support for each domain to have them activate it on their end. Ticket requests to add domains went unanswered, so I called and got help by phone. It was very tedious, but I stayed with it for a couple of days to get everything set up. One of the domains had a sending error for some reason. I still don't know why, and could never get resolved. I'm on Pacific time, and they are on Eastern time, so support is touch and go. Chat is never available... it goes to an email form. Phone support is available, but only during daytime hours EST. I'm not okay with no support available on weekends regarding email delivery -- if there are issues, I need to know I can reach someone. But by far, the WORST part about SMTP.com is trying to cancel! I have been trying to cancel my account since the 20th of March. I quickly determined that SMTP.com would not work for me for the reasons I have already mentioned. I moved all my domains to another service, got everything up and running on the 20th and requested cancellation via email with SMTP.com. I even paid the $30 invoice for the entire month, even though I only used the service for a few days. So far, the only responses I have received are, "Why are you cancelling?" And, "We will offer you a discount to stay." They are completely ignoring my requests to cancel my account! I have asked SIX times now to cancel. Ridiculous. **What problems is SMTP.com solving and how is that benefiting you?** SMTP.com did not benefit me as I have already described. ### 25. review of SMTP.com by Viren **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about SMTP.com?** Bulk mail sending, email deliverability rate **What do you dislike about SMTP.com?** Difficulties with WordPress integration. **What problems is SMTP.com solving and how is that benefiting you?** Sending bulk emails is easy with SMTP .com ### 26. great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Evan M. | Email Marketing and Campaigns manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2022 **What do you like best about SMTP.com?** They have quite an aggressive sales team but the level of support and expertise they have is amazing. We had deliverability issues with sparkpost before and they just shut down our account and with smtp folks we were able to quickly setup everything and have good results so far. **What do you dislike about SMTP.com?** aggressive sales team, No interface to manage email campaigns **What problems is SMTP.com solving and how is that benefiting you?** we were able to quickly integrate our legacy platform and they really helped us with configuration ### 27. I do not reccomend using SMTP.COM if you use an ecommerce website. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2021 **What do you like best about SMTP.com?** Nothing, I thought they were a reliable service but was sorely disappointed. **What do you dislike about SMTP.com?** We signed up with SMTP.COM to improve the reliability of email delivery for our customers, but without any notice whatsoever we found our account cancelled on a friday night, severely impacting the experience for our customers. If there were any issues with the emails being sent they should have contacted us, they did not, they simply cancelled our subscription on a friday night without any notification to us. To make matters worse we had just paid them for a month's worth of service, i'm so thankful that we did not pre-pay for any further service than this with these clowns. I emailed them requesting a reason why the account was cancelled and requesting a refund, they declined to answer my questions and also declined to refund despite us paying for a month only 3 days ago. **What problems is SMTP.com solving and how is that benefiting you?** We thought we could use them to solve our email deliverability issues, but were sorely dissapointed. ### 28. Be very wary with this company - very hard to cancel service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about SMTP.com?** They integrate with a lot of stuff. For a monthly service it's reasonably priced. **What do you dislike about SMTP.com?** They make it very hard to cancel. You cannot cancel in the portal, and you cannot cancel by email, you need to call them and hope for the best. There are many reviewers online who have been scammed and been unable to stop continuous charges. They never respond to emails. Amazon SES is far superior and much cheaper. I can't see a single reason to use these guys and don't recommend them unless you need to urgently raise your blood pressure. **Recommendations to others considering SMTP.com:** Amazon SES is great but quite techy. I would read reviews carefully before even doing a trial for any SMTP relay service now. **What problems is SMTP.com solving and how is that benefiting you?** None now. They are untrust worthy and they are too expensive. ### 29. Not Worth The Price **Rating:** 0.5/5.0 stars **Reviewed by:** Greg N. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about SMTP.com?** The cost wasn't bad but all of our emails using this service had delivery issues. Perhaps too many people spamming with smtp.com? Not sure... but we didn't have much luck. **What do you dislike about SMTP.com?** Emails seemed to go to spam a lot. We used several different services including Amazon SES and Send Grid and smtp.com seems to generate the worst delivery results of the bunch. When we tried to cancel, they took it upon themselves to keep an extra payment - nice of them. I would recommend you skip this service and find something with better deliverability. We've tried for years to improve the results on this platform and it's just not worth the hassle. **Recommendations to others considering SMTP.com:** I would look at options like Send Grid and Amazon SES before using SMTP.com. For us, it was a last resort. **What problems is SMTP.com solving and how is that benefiting you?** SMTP.com was allowing us to avoid using our own email when bulk emailing. This keeps your own email off the blacklists. Unfortunately, the deliverability and reliability of SMTP.com made it difficult for even our optin lists to get the emails in their inbox. While we have been using SMTP.com for years, it was always our last resort. **Official Response from Carlos Petersen:** > Thank you for taking the time to leave this feedback of us, we most certainly wish to address the information you have provided to us here. In regards to your deliverability concerns, we would like to have our support and postmaster teams look into this on your behalf as this is definitely something we should be able to find a solution for. ### 30. They won't refund me even though I never used them **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2021 **What do you like best about SMTP.com?** Nothing. They took forever to approve my account so I never used them. **What do you dislike about SMTP.com?** They won't refund me my money. I signed up for Free trial but never used it because they took forever approving my account. Then they charge me... Now they won't refund me? So slimy and sketchy. Impossible to get a hold of. I call them and they won't transfer me to someone that knows how to deal with the problem. **What problems is SMTP.com solving and how is that benefiting you?** I wanted auto emails. But never used this service. ### 31. SMTP.com is a overpriced product that also has a bad cancellation policy **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2020 **What do you like best about SMTP.com?** It did deliver on what it stated it would. **What do you dislike about SMTP.com?** For the price of what you pay for, you can get a much better deal using Amazon's SES. Also, the cancelation policy is not good because you must give a 30 days prior notice to cancellation, meaning that they manage to squeeze an extra month of subscription out of you unless you cancel 30 days ahead. **Recommendations to others considering SMTP.com:** I would consider alternatives **What problems is SMTP.com solving and how is that benefiting you?** I used SMTP.com to ensure deliverability of emails on my website. It did help me with that. **Official Response from Carlos Petersen:** > Hello, Thank you for taking the time to leave this feedback for us. Please note that we strive to deliver a high quality product which suits all of your needs. Your feedback is valuable as it helps us to ensure we are taking the best steps possible to ensure that we continue to make any changes needed. Please feel free to reach out to us absolutely anytime you need. Best regards, Carlos, Customer Marketing Manager ### 32. Unfair and aggressive cancellation process and poor customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about SMTP.com?** Nothing I wanted to test the service and have been forced to pay two months for an extremely overpriced and disappointing service **What do you dislike about SMTP.com?** The cancellation process is design to extort money from you and the customer service is terrible **What problems is SMTP.com solving and how is that benefiting you?** None **Official Response from Carlos Petersen:** > Hello, Thank you for taking the time to leave this feedback for us. This is certainly not how we want you to feel in regards to our cancellation process as we want to ensure you as well as all of our customers have the smoothest experience possible with all customer service related matters. We will most definitely be looking into this further on your behalf. All the best, Carlos, Customer Marketing Manager ### 33. Very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jack C. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2018 **What do you like best about SMTP.com?** It has actually served us well and created us a minimum of 50% of our brand-new company. I send out just 5000 e-mails every 2 weeks, usually without mistake. With every SMTP provider there will be some concerns, it's how you solve them, the support was spot on every time **What do you dislike about SMTP.com?** The only cons I would point out is that the UI has to include some little functions, like password reset for extra accounts **What problems is SMTP.com solving and how is that benefiting you?** Sending marketing emails and promos, it's our to go service for sending mass email ### 34. ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Debby B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2018 **What do you like best about SMTP.com?** SMTP2GO is so easy to use and beneficial to our company **What do you dislike about SMTP.com?** there is nothing I dislike about SMTP. it is a great product in my opinion. **Recommendations to others considering SMTP.com:** when using SMTP, you will get everything you need to set up a mailing system to your employees. the product is so easy to use and it has benefited our company by letting us email their pay stubs instead of having to print 100's of paper stubs. **What problems is SMTP.com solving and how is that benefiting you?** we have direct deposit and this makes it so easy to get everyone their check stubs. ### 35. Always delivers **Rating:** 4.0/5.0 stars **Reviewed by:** Sean F. | Senior Copywriter, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2017 **What do you like best about SMTP.com?** It is easy to set up, secure and gives me analytics that helps me keep my lists up to date. In the years I've been using these guys to relay mass emails, I've never had any difficulty with their service. It just works. Also, their servers seem to consistently stay off the blacklists. **What do you dislike about SMTP.com?** The reporting features are pretty broad, but they could be broader. I would like to download a list of all hard-bounces and all complaints over a given time period in one report, but right now it requires two reports to get all that data. **Recommendations to others considering SMTP.com:** Follow best practices for emails and list management, and these guys will make sure your emails are delivered. **What problems is SMTP.com solving and how is that benefiting you?** They make sure the bulk email I send for my clients gets delivered. The high deliverability rates are the first step in achieving good ROI on email marketing campaigns. The reports they give me make sure I keep lists up to date and neer spam anyone. ### 36. Great Deliverability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2018 **What do you like best about SMTP.com?** Deliverability was top of the line. Works well with Mautic. **What do you dislike about SMTP.com?** A little difficult to integrate. I had to work to get it to play well with open source automation. **Recommendations to others considering SMTP.com:** Make sure to have an automation solution in place. **What problems is SMTP.com solving and how is that benefiting you?** Email marketing, driving sales ### 37. Reliable service, Great Customer Service, beware if emailing @qq.com **Rating:** 4.0/5.0 stars **Reviewed by:** Kaitlyn L. | Systems Manager, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2016 **What do you like best about SMTP.com?** Customer service has been quick to respond and helpful. Set up has been relatively simple and online guides are helpful. We are only testing the system at the moment so have not used the system widespread just yet. We are planning to test the dedicated IP service next. SMTP.com worked smoothly with Filemaker scripts to send emails via SMTP. **What do you dislike about SMTP.com?** Have to pay extra for a dedicated IP address in order to send to @qq.com addresses, because the domain limits the number of emails in a certain time-frame that it will accept from any single IP address. Being in a shared pool of IP addresses meant my single email to a @qq.com address was rejected. If you're planning to do business with China or have any Chinese contacts this will be a concern for you. We have not encountered this issues with other domains as of yet - we are still testing the shared IP address pool at the moment. Online set up guides were out of date, need to be kept current. **Recommendations to others considering SMTP.com:** The price point is such that there is limited risk to conducting a test. Their customer service was prompt and very supportive. **What problems is SMTP.com solving and how is that benefiting you?** Our email provider has a 70 email per address per half hour limit. We have hundreds of clients that we need to notify of payments on a single day. We needed a way to bypass that limit. Our database system was also experiencing errors when trying to send via our standard SMTP server, we needed a separate SMTP server to test the issue. ### 38. Good email marketing solution, but customer support is not quick enough **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2016 **What do you like best about SMTP.com?** Good email marketing product, good deliverability, with good tracking and reporting for users to understand the email marketing performance. The service performance is reliable and the product is easy to use. Good product recommend to email marketing solution seekers. Worth to give it a try. **What do you dislike about SMTP.com?** Customer support waiting time for oversea users is a bit long, but fair enough and the service is quite reliable, the performance doesn't go down. The only thing not like it now is the pricing is less competitive on the market now. It will be better if the price can go down and provide some free trial services for start users. **Recommendations to others considering SMTP.com:** The email marketing product is easy to use, provide good deliverability and analysis, meet all email marketing requirements. However, the support for overseas is not fast enough, but fair enough. A good solution provider. **What problems is SMTP.com solving and how is that benefiting you?** Email marketing to deliver promotional emails ### 39. Good Service **Rating:** 5.0/5.0 stars **Reviewed by:** Nikita Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2015 **What do you like best about SMTP.com?** Response time is very fast and service quality is on the very high level. **What do you dislike about SMTP.com?** Nothing to mention here, everything we needed has been met. **What problems is SMTP.com solving and how is that benefiting you?** They help us improve our deliverability and make sure our emails get through to inboxes. ### 40. Great Service with Great Results **Rating:** 5.0/5.0 stars **Reviewed by:** Sean D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2015 **What do you like best about SMTP.com?** The people behind SMTP, they always provide the utmost assistance and offer great advice/help if ever we stumble. **What do you dislike about SMTP.com?** We've been wholly satisfied with SMTP and their services. Nothing for me to put here. **Recommendations to others considering SMTP.com:** I highly recommend their service. They do an outstanding job right from the get go **What problems is SMTP.com solving and how is that benefiting you?** We've used a variety of ESPs and SMTP has continually yielded some of the best results. They help to insure that our mailings get to our customers. ### 41. Best ESP infrastructure and service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2015 **What do you like best about SMTP.com?** Very good infrastructure with white-listing, dedicated sending IPs and in-depth reporting. **What do you dislike about SMTP.com?** We've had a few challenges on sufficient leadtime and notifications on maintenance work by SMTP.com. However, our account manager is in close contact with us to ensure this is not happening again in the future. As SMTP.com is only hosted at one provider, we've had routing issues once. It would be beneficial if SMTP.com would have a second provider in a different country/location. **What problems is SMTP.com solving and how is that benefiting you?** maintaining ESP infrastructure for different accounts with dedicated sending IPs. Centralized support with dedicated account management to easily identify and solve issues. Centralized Reporting and billing. ### 42. Fast and Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie S. | Client Services/Production Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2015 **What do you like best about SMTP.com?** Service is fast, friendly and helpful. They're always willing to work with us to resolve any issues or improve our results. **What do you dislike about SMTP.com?** We are satisfied, this is not applicable **What problems is SMTP.com solving and how is that benefiting you?** They help us improve our deliverability and make sure our emails get through to inboxes. ## SMTP.com Discussions - [Contracts for simple plans?](https://www.g2.com/discussions/contracts-for-simple-plans) - 1 comment, 1 upvote - [View SMTP.com pricing details and edition comparison](https://www.g2.com/products/smtp-com/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+09%3A05%3A05+-0500&secure%5Bsession_id%5D=ded88a6d-a41d-4560-a95c-acbd303b3c0d&secure%5Btoken%5D=e8e0a03b5ac9e881df8f02a1d3f7cb3961e869f0bcf140233f71fe6ad273ef44&format=llm_user) ## SMTP.com Features **Administration** - Custom Unsubscribe **Diagnosis** - IP Address - Domains - Content - Policy Compliance **Tracking** - Processing Time - Placement - Open Rate - Time to Open - Alerts **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability **Reporting** - Campaign Performance - Domain Reputation - Brand Reputation - Blacklist and Whitelist **Agentic AI - Email Deliverability** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top SMTP.com Alternatives - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,444 reviews) - [Mailgun](https://www.g2.com/products/mailgun/reviews) - 4.2/5.0 (313 reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - 4.3/5.0 (12,668 reviews)