SMTP.com Reviews & Product Details

Absolutly NOTHING.

STAY FAR AWAY FROM THIS COMPANY/ Review collected by and hosted on G2.com.

If I could give SMTP.com negative stars, I would. This is, without question, the most disastrous, incompetent, and downright infuriating company I have ever had the misfortune of dealing with. Their entire operation is a joke, and it’s astounding that they are still in business.

First, let’s talk about their servers—or lack thereof. Imagine paying for a service where emails are supposed to be sent promptly and reliably, only to find out that this company can't even get that basic function right. Sending delays are the norm, and when I say delays, I’m talking about emails that are crucial for business being held up for hours, sometimes even longer. For a service whose sole purpose is to send emails, this is absolutely unacceptable.

The website and portal? An utter disaster. Buggy, slow, and constantly glitching, it’s as if their developers decided to stop working on it halfway through. I’ve been locked out of my account multiple times—once for several months!—with absolutely no help from their so-called support team. Their website is a minefield of errors, and navigating it feels like a punishment rather than a service you're paying for.

But the real kicker? They upgraded my account without my consent and began charging me over $600 a month. That’s right, this company decided to play with my hard-earned money without so much as a confirmation or notice. When I tried to cancel in March 2024, it took them an entire month to respond—after I had to chase them down with seven follow-up emails. When they finally replied, they hit me with the most absurd, condescending excuse of needing a 30-day notice. Let’s get this straight: it took them more than 30 days to even respond to me, yet they still refused to cancel my account immediately and pushed it back another month. Even worse, they continued to charge me beyond that point, and here I am in August, still being billed for a service I canceled months ago.

SMTP.com is the epitome of incompetence, greed, and customer neglect. They have zero respect for their customers, and their business practices are shady at best. This company is not just terrible; it’s a liability to any business that relies on timely and effective email communication.

There are countless better alternatives out there that actually value their customers and provide the services they advertise. Do yourself a favor and stay as far away from SMTP.com as humanly possible. This company is a nightmare, and your business deserves better. Review collected by and hosted on G2.com.

It was functional when we needed it. Nothing fancy, just did the job. Review collected by and hosted on G2.com.

So the renewal kicks in automatically. No email is sent that renewal will kick in. You are expected to remember that there is 30 days notification required.

So the payment is taken, I then cancel, realise I do not use this service. SMPT says because you did not give us 30 days notice we will charge you for a whole year. I have canceled as not using it! SMPT enjoy 11 months of my money when I'm not even using it! Review collected by and hosted on G2.com.

The service was fine but there's plenty that was not ok. Review collected by and hosted on G2.com.

So for whatever reason, mand I've never run into this with a service driven company. They required 30 days notice for you to cancel. So if one day you realize you don't need the service anymore and cancel you would expect maybe not to get a prorated refund for that month but you would NOT expect to get charged for an additoinal 30 days for the next month, for what? Basically they are stealing an extra month from you. I cancelled on October 2nd so not only did I not get a prorated refund for October (fine) but they wanted to charge me for the entire month of NOvember. Again for what? So I cancelled my credit card so they couldn't charge me. Beware. YOu will always have to pay an extra 30 days no matter when you cancel. 100% theft and very underhanded practice. Review collected by and hosted on G2.com.

SMTP.com is a powerful email relay service with excellent deliverability, ideal for businesses sending high volumes of email. However, mixed customer service reviews and higher pricing for low-volume users might deter some. Consider your email volume and preferred support quality before making a decision. Review collected by and hosted on G2.com.

Cost-effective for high-volume senders, SMTP.com's pricing might be high for businesses sending only a few thousand emails monthly. More affordable options exist for smaller volumes. Review collected by and hosted on G2.com.

SMTP helps a lot for my team to filter spam email IDs and ensure in delivering the emailers to relevant and potential email IDs. With this, we are a able to execute campaigns effectively and show better results. Review collected by and hosted on G2.com.

We have not experienced anything negative about SMTP. So far everything is going good and we expect it continuous. Review collected by and hosted on G2.com.

Get to know more about the trending industry and how to excel into competitive market Review collected by and hosted on G2.com.

Not everything can be good.

But some speakers are are too detailed which finds difficult to understand.

The presentation can be shortened and to have better reviews. Review collected by and hosted on G2.com.

SMTP is very useful in sending mail to the target audience more effectively and has a higher delivery ratio when compared with other competitors. Review collected by and hosted on G2.com.

There is not much issue with SMTP so far going good. Review collected by and hosted on G2.com.

SMTP helps me get higher delivery rates without falling into spam and promotional filters. It's UI/UX is easy to use. Review collected by and hosted on G2.com.

It is the best platform to reduce spam as of now there are no cons to this product. Review collected by and hosted on G2.com.

Excellent email service for business and it has a excellent delivery rate and both api and resources Review collected by and hosted on G2.com.

I have problems with certain domains and

Support team can be a little transparent Review collected by and hosted on G2.com.

It aids to weed out fake email IDs which makes the Campaign more efficient and fool proof.

integrating it is also easy. Review collected by and hosted on G2.com.

Pricing can be pulled down a little and on the technical side seems fine. Review collected by and hosted on G2.com.