--- title: SMTP.com Reviews meta\_title: 'SMTP.com Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 42 reviews by the users' company size, role or industry to find out how SMTP.com works for a business like yours. aggregate\_rating: rating\_value: 3.3 review\_count: 42 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # SMTP.com Reviews & Product Details Visit Website SMTP’s relay service infrastructure can solve your delivery issues — quickly. We maximize the number of emails that reach recipients’ inboxes by using our own IP addresses and monitoring your emails for anti-SPAM compliance. By improving your deliverability you’ll see improved ROI. Engagement rates will increase and you can use your resources more efficiently - to get the highest return on every marketing dollar you spend. To ensure the best deliverability, our Responsive Delivery system constantly monitors bounce rates and adjusts the parameters of your email delivery to ensure that your bounce and complaint rates stay at a minimum. SMTP’s relay services are as easy to use as they are effective. Our cloud-based service for email delivery enables you to easily begin using the service without the need for additional hardware or software.You control all aspects of your sending and can review your campaign statistics through your dashboard. With SMTP's Relay Services, you get: -Superior deliverability: Our experts closely examine your unique needs and serve as your guide and “interpreter” for ISPs that may be blocking your delivery. -FREE 24/7 support: You have unlimited access to phone, chat and email support, and a dedicated team of specialists will work to ensure all your service needs are met. -No contract: You can sign up month to month and try out our service. Our terms are highly flexible, so you can downgrade or upgrade your account anytime at no risk. Relay Service Features: -White-listed IP addresses -Email authentication -Proactive monitoring systems -ISP feedback loops -Shared or dedicated IP addresses -Email delivery rates consistently in the 90th percentile -Robust analytics and reporting -Email delivery statistics, including bounce rates & delivery confirmation -Flexible API: Integration for IT and Developers SMTP’s cloud-based service also includes an SMTP API, enabling IT professionals and developers to easily integrate web applications based upon the cloud platforms. * * * Product Website SMTP.com Seller [Ziff Davis](https://www.g2.com/sellers/ziff-davis) Discussions [SMTP.com Community](https://www.g2.com/products/smtp-com/discuss) Languages Supported Afrikaans, German, English, Hindi, Russian, Spanish, Ukrainian Solution Type Best-of-Breed Overview by Carlos Petersen Show More ## Pricing Pricing provided by SMTP. ### Essential $25 /month [ View More Pricing Information ](https://www.g2.com/products/smtp-com/pricing) ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Small-Business (50 or fewer emp.) 8/21/2024 "Unbelievably Incompetent: SMTP.com is a Nightmare You Need to Avoid at All Costs" 0/5 What do you like best about SMTP.com? Absolutly NOTHING. STAY FAR AWAY FROM THIS COMPANY/ Review collected by and hosted on G2.com. What do you dislike about SMTP.com? If I could give SMTP.com negative stars, I would. This is, without question, the most disastrous, incompetent, and downright infuriating company I have ever had the misfortune of dealing with. Their entire operation is a joke, and it’s astounding that they are still in business. First, let’s talk about their servers—or lack thereof. Imagine paying for a service where emails are supposed to be sent promptly and reliably, only to find out that this company can't even get that basic function right. Sending delays are the norm, and when I say delays, I’m talking about emails that are crucial for business being held up for hours, sometimes even longer. For a service whose sole purpose is to send emails, this is absolutely unacceptable. The website and portal? An utter disaster. Buggy, slow, and constantly glitching, it’s as if their developers decided to stop working on it halfway through. I’ve been locked out of my account multiple times—once for several months!—with absolutely no help from their so-called support team. Their website is a minefield of errors, and navigating it feels like a punishment rather than a service you're paying for. But the real kicker? They upgraded my account without my consent and began charging me over $600 a month. That’s right, this company decided to play with my hard-earned money without so much as a confirmation or notice. When I tried to cancel in March 2024, it took them an entire month to respond—after I had to chase them down with seven follow-up emails. When they finally replied, they hit me with the most absurd, condescending excuse of needing a 30-day notice. Let’s get this straight: it took them more than 30 days to even respond to me, yet they still refused to cancel my account immediately and pushed it back another month. Even worse, they continued to charge me beyond that point, and here I am in August, still being billed for a service I canceled months ago. SMTP.com is the epitome of incompetence, greed, and customer neglect. They have zero respect for their customers, and their business practices are shady at best. This company is not just terrible; it’s a liability to any business that relies on timely and effective email communication. There are countless better alternatives out there that actually value their customers and provide the services they advertise. Do yourself a favor and stay as far away from SMTP.com as humanly possible. This company is a nightmare, and your business deserves better. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? THEY CAN'T SOLVE A PROBLEM IF THEIR LIVES DEPENDED ON IT. SIMPLY DUMB & INCOMPETANT!! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jitesh H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jitesh H.") JH Jitesh H. Founder CEO Small-Business (50 or fewer emp.) 8/13/2024 "Be careful of autorenewal trap!" 1/5 What do you like best about SMTP.com? It was functional when we needed it. Nothing fancy, just did the job. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? So the renewal kicks in automatically. No email is sent that renewal will kick in. You are expected to remember that there is 30 days notification required. So the payment is taken, I then cancel, realise I do not use this service. SMPT says because you did not give us 30 days notice we will charge you for a whole year. I have canceled as not using it! SMPT enjoy 11 months of my money when I'm not even using it! Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? Sending out mass email Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Luna B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luna B.") LB Luna B. Senior Developer Small-Business (50 or fewer emp.) 11/2/2023 "Outright Theft" 0/5 What do you like best about SMTP.com? The service was fine but there's plenty that was not ok. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? So for whatever reason, mand I've never run into this with a service driven company. They required 30 days notice for you to cancel. So if one day you realize you don't need the service anymore and cancel you would expect maybe not to get a prorated refund for that month but you would NOT expect to get charged for an additoinal 30 days for the next month, for what? Basically they are stealing an extra month from you. I cancelled on October 2nd so not only did I not get a prorated refund for October (fine) but they wanted to charge me for the entire month of NOvember. Again for what? So I cancelled my credit card so they couldn't charge me. Beware. YOu will always have to pay an extra 30 days no matter when you cancel. 100% theft and very underhanded practice. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? I used it for SMTP and will never use it again. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Pratik K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pratik K.") PK Pratik K. Lead Generation Executive Mid-Market (51-1000 emp.) 1/16/2024 "High Deliverability, Mixed Bag Customer Service" 5/5 What do you like best about SMTP.com? SMTP.com is a powerful email relay service with excellent deliverability, ideal for businesses sending high volumes of email. However, mixed customer service reviews and higher pricing for low-volume users might deter some. Consider your email volume and preferred support quality before making a decision. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? Cost-effective for high-volume senders, SMTP.com's pricing might be high for businesses sending only a few thousand emails monthly. More affordable options exist for smaller volumes. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? One of the biggest challenges for businesses sending emails is ensuring they reach their intended recipients and avoid spam folders. SMTP.com tackles this by using dedicated, whitelisted IPs and robust infrastructure, boosting deliverability rates. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sathish K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sathish K.") SK Sathish K. Chief Manager - Digital Marketing Mid-Market (51-1000 emp.) 1/30/2024 "The Best Email Spam Filter" 4.5/5 What do you like best about SMTP.com? SMTP helps a lot for my team to filter spam email IDs and ensure in delivering the emailers to relevant and potential email IDs. With this, we are a able to execute campaigns effectively and show better results. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? We have not experienced anything negative about SMTP. So far everything is going good and we expect it continuous. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? We were having facing problems in reaching out to valid emails, excluding the spam email IDs. With SMTP we were able to achieve in excluding the spam IDs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vese S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vese S.") VS Vese S. Small-Business (50 or fewer emp.) 1/18/2024 "Learn new things to improvised my skills and knowledge" 3.5/5 What do you like best about SMTP.com? Get to know more about the trending industry and how to excel into competitive market Review collected by and hosted on G2.com. What do you dislike about SMTP.com? Not everything can be good. But some speakers are are too detailed which finds difficult to understand. The presentation can be shortened and to have better reviews. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? If you're facing issues with SMTP or email-related problems, it could be due to various reasons such as configuration errors, network issues, or server problems. it enables the reliable transmission of emails across different servers and networks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jerin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerin C.") JC Jerin C. Human Resources Manager - Shriram Group Mid-Market (51-1000 emp.) 2/2/2024 "Best Targeting Email Marketing Tool" 5/5 What do you like best about SMTP.com? SMTP is very useful in sending mail to the target audience more effectively and has a higher delivery ratio when compared with other competitors. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? There is not much issue with SMTP so far going good. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? SMTP helps us to send messages to genuine or valid email ids. SMTP is benefitting us in making more profit by providing more ROI. Review collected by and hosted on G2.com. Show More 2/22/2026 Validated ReviewerIncentivizedSource: G2 invite ![Jerry T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerry T.") JT Jerry T. Product manager Small-Business (50 or fewer emp.) 2/10/2024 "Best email platform to get your marketing ROI" 5/5 What do you like best about SMTP.com? SMTP helps me get higher delivery rates without falling into spam and promotional filters. It's UI/UX is easy to use. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? It is the best platform to reduce spam as of now there are no cons to this product. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? It helps me easily track all the events happening in email in a single dashboard. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DR Dhakshinmurthy R. Mid-Market (51-1000 emp.) 2/9/2024 "Good tool for your email needs" 4.5/5 What do you like best about SMTP.com? Excellent email service for business and it has a excellent delivery rate and both api and resources Review collected by and hosted on G2.com. What do you dislike about SMTP.com? I have problems with certain domains and Support team can be a little transparent Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? It helps us to prevent our emails from falling into spam. Its effective way of functioning has improved our lead generation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![DHAKSHINMURTHY R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DHAKSHINMURTHY R.") DR DHAKSHINMURTHY R. Recruitment Associate Mid-Market (51-1000 emp.) 2/6/2024 "Prevention tool" 5/5 What do you like best about SMTP.com? It aids to weed out fake email IDs which makes the Campaign more efficient and fool proof. integrating it is also easy. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? Pricing can be pulled down a little and on the technical side seems fine. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? Campaign running is made easier for me and details metrics also available for reference Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about SMTP.com? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SMTP.com ](https://www.g2.com/products/smtp-com/discussions/new) GU Guest User What is SMTP.com used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-smtp-com-used-for) ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") G2 Verified User in Information Services • Last activity over 3 years ago Contracts for simple plans? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/contracts-for-simple-plans) [ View all Discussions ](https://www.g2.com/products/smtp-com/discuss) ## Pricing Options Pricing provided by SMTP. ### Essential $25 /month ### Starter $80 /month ### Growth $300 /month [ View More Pricing Information ](https://www.g2.com/products/smtp-com/pricing) SMTP.com Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4fbe3aaf854988beaf4843bf753d8296/mailgun%282%29.png "Product Avatar Image") Mailgun 4.2/5(321) [ Compare Now ](https://www.g2.com/compare/mailgun-vs-smtp-com) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee85f8ddd73b345c4febd9bec84767ea/brevo-marketing-platform.png "Product Avatar Image") Brevo Marketing Platform 4.5/5(2,621) [ Compare Now ](https://www.g2.com/compare/brevo-marketing-platform-vs-smtp-com) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-simple-notification-service-sns.jpg "Product Avatar Image") Amazon Simple Notification... 4.3/5(90) [ Compare Now ](https://www.g2.com/compare/amazon-simple-notification-service-sns-vs-smtp-com) ##### ##### SMTP.com Features Platform Documentation Performance and Reliability Diagnosis IP Address Domains Content Tracking Processing Time Placement Open Rate Reporting Campaign Performance Domain Reputation Brand Reputation [ View More Features ](https://www.g2.com/products/smtp-com/features) ## Top-Rated Alternatives [ ![Brevo Marketing Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brevo Marketing Platform") Brevo Marketing Platform 4.5/5(2,621) ](https://www.g2.com/products/brevo-marketing-platform/reviews) [ ![Mailgun](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mailgun") Mailgun 4.2/5(321) ](https://www.g2.com/products/mailgun/reviews) [ ![Intuit Mailchimp Email Marketing](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Intuit Mailchimp Email Marketing") Intuit Mailchimp Email Marketing 4.3/5(12,984) ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) [ View All Alternatives ](https://www.g2.com/products/smtp-com/competitors/alternatives) ##### Categories on G2 [Email Deliverability](https://www.g2.com/categories/email-deliverability)[Transactional Email](https://www.g2.com/categories/transactional-email) ##### Explore More [What visitor analytics software has the best multi-venue reporting and customer support?](https://www.g2.com/discussions/what-visitor-analytics-software-has-the-best-multi-venue-reporting-and-customer-support%20)[What fleet management software stays reliable under heavy usage with a large number of vehicles without becoming slow or losing tracking accuracy?](https://www.g2.com/discussions/what-fleet-management-software-stays-reliable-under-heavy-usage-with-a-large-number-of-vehicles-without-becoming-slow-or-losing-tracking-accuracy)[Most effective customer success software for app developers](https://www.g2.com/discussions/most-effective-customer-success-software-for-app-developers) [What's the best mobile marketing platform for growth marketers who need to run push, in-app and SMS campaigns without relying on a data engineering team?](https://www.g2.com/discussions/what-s-the-best-mobile-marketing-platform-for-growth-marketers-who-need-to-run-push-in-app-and-sms-campaigns-without-relying-on-a-data-engineering-team)[Which sales intelligence app is best for tracking leads](https://www.g2.com/discussions/which-sales-intelligence-app-is-best-for-tracking-leads)[Which are the top employee perks vendors serving healthcare and financial services with compliance support?](https://www.g2.com/discussions/which-are-the-top-employee-perks-vendors-serving-healthcare-and-financial-services-with-compliance-support) [Show MoreShow Less](javascript:void(0);)