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SMTP.com

By Ziff Davis

3.3 out of 5 stars

How would you rate your experience with SMTP?

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SMTP.com Reviews & Product Details

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Pricing

Pricing provided by SMTP.

Essential

$25
/month

Starter

$80
/month

SMTP.com Media

SMTP.com Demo - SMTP Reporting Dashboard
A view of the reporting dashboard for account holders
SMTP.com Demo - SMTP Dashboard
A view of a sample dashboard for account holders
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SMTP.com Reviews (42)

Reviews

SMTP.com Reviews (42)

3.3
42 reviews

Pros & Cons

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Verified User in Media Production
AM
Small-Business (50 or fewer emp.)
"SMTP.com is a overpriced product that also has a bad cancellation policy"
What do you like best about SMTP.com?

It did deliver on what it stated it would. Review collected by and hosted on G2.com.

What do you dislike about SMTP.com?

For the price of what you pay for, you can get a much better deal using Amazon's SES.

Also, the cancelation policy is not good because you must give a 30 days prior notice to cancellation, meaning that they manage to squeeze an extra month of subscription out of you unless you cancel 30 days ahead. Review collected by and hosted on G2.com.

Response from Carlos Petersen of SMTP

Hello,

Thank you for taking the time to leave this feedback for us. Please note that we strive to deliver a high quality product which suits all of your needs.

Your feedback is valuable as it helps us to ensure we are taking the best steps possible to ensure that we continue to make any changes needed. Please feel free to reach out to us absolutely anytime you need.

Best regards,

Carlos, Customer Marketing Manager

Verified User in Airlines/Aviation
AA
Small-Business (50 or fewer emp.)
"Unfair and aggressive cancellation process and poor customer service"
What do you like best about SMTP.com?

Nothing I wanted to test the service and have been forced to pay two months for an extremely overpriced and disappointing service Review collected by and hosted on G2.com.

What do you dislike about SMTP.com?

The cancellation process is design to extort money from you and the customer service is terrible Review collected by and hosted on G2.com.

Response from Carlos Petersen of SMTP

Hello,

Thank you for taking the time to leave this feedback for us. This is certainly not how we want you to feel in regards to our cancellation process as we want to ensure you as well as all of our customers have the smoothest experience possible with all customer service related matters.

We will most definitely be looking into this further on your behalf.

All the best,

Carlos, Customer Marketing Manager

Jack C.
JC
IT Manager
Small-Business (50 or fewer emp.)
"Very good experience"
What do you like best about SMTP.com?

It has actually served us well and created us a minimum of 50% of our brand-new company. I send out just 5000 e-mails every 2 weeks, usually without mistake. With every SMTP provider there will be some concerns, it's how you solve them, the support was spot on every time Review collected by and hosted on G2.com.

What do you dislike about SMTP.com?

The only cons I would point out is that the UI has to include some little functions, like password reset for extra accounts Review collected by and hosted on G2.com.

DB
Mid-Market (51-1000 emp.)
"ease of use"
What do you like best about SMTP.com?

SMTP2GO is so easy to use and beneficial to our company Review collected by and hosted on G2.com.

What do you dislike about SMTP.com?

there is nothing I dislike about SMTP. it is a great product in my opinion. Review collected by and hosted on G2.com.

Sean F.
SF
Senior Copywriter
Computer Software
Small-Business (50 or fewer emp.)
"Always delivers"
What do you like best about SMTP.com?

It is easy to set up, secure and gives me analytics that helps me keep my lists up to date. In the years I've been using these guys to relay mass emails, I've never had any difficulty with their service. It just works. Also, their servers seem to consistently stay off the blacklists. Review collected by and hosted on G2.com.

What do you dislike about SMTP.com?

The reporting features are pretty broad, but they could be broader. I would like to download a list of all hard-bounces and all complaints over a given time period in one report, but right now it requires two reports to get all that data. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Small-Business (50 or fewer emp.)
"Great Deliverability"
What do you like best about SMTP.com?

Deliverability was top of the line. Works well with Mautic. Review collected by and hosted on G2.com.

What do you dislike about SMTP.com?

A little difficult to integrate. I had to work to get it to play well with open source automation. Review collected by and hosted on G2.com.

Kaitlyn L.
KL
Systems Manager
Hospitality
Mid-Market (51-1000 emp.)
"Reliable service, Great Customer Service, beware if emailing @qq.com"
What do you like best about SMTP.com?

Customer service has been quick to respond and helpful. Set up has been relatively simple and online guides are helpful. We are only testing the system at the moment so have not used the system widespread just yet. We are planning to test the dedicated IP service next.

SMTP.com worked smoothly with Filemaker scripts to send emails via SMTP. Review collected by and hosted on G2.com.

What do you dislike about SMTP.com?

Have to pay extra for a dedicated IP address in order to send to @qq.com addresses, because the domain limits the number of emails in a certain time-frame that it will accept from any single IP address. Being in a shared pool of IP addresses meant my single email to a @qq.com address was rejected. If you're planning to do business with China or have any Chinese contacts this will be a concern for you. We have not encountered this issues with other domains as of yet - we are still testing the shared IP address pool at the moment.

Online set up guides were out of date, need to be kept current. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Enterprise (> 1000 emp.)
"Good email marketing solution, but customer support is not quick enough"
What do you like best about SMTP.com?

Good email marketing product, good deliverability, with good tracking and reporting for users to understand the email marketing performance. The service performance is reliable and the product is easy to use.

Good product recommend to email marketing solution seekers. Worth to give it a try. Review collected by and hosted on G2.com.

What do you dislike about SMTP.com?

Customer support waiting time for oversea users is a bit long, but fair enough and the service is quite reliable, the performance doesn't go down.

The only thing not like it now is the pricing is less competitive on the market now. It will be better if the price can go down and provide some free trial services for start users. Review collected by and hosted on G2.com.

Nikita Z.
NZ
Small-Business (50 or fewer emp.)
"Good Service"
What do you like best about SMTP.com?

Response time is very fast and service quality is on the very high level. Review collected by and hosted on G2.com.

What do you dislike about SMTP.com?

Nothing to mention here, everything we needed has been met. Review collected by and hosted on G2.com.

SD
Small-Business (50 or fewer emp.)
"Great Service with Great Results"
What do you like best about SMTP.com?

The people behind SMTP, they always provide the utmost assistance and offer great advice/help if ever we stumble. Review collected by and hosted on G2.com.

What do you dislike about SMTP.com?

We've been wholly satisfied with SMTP and their services. Nothing for me to put here. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by SMTP.

Essential

$25
/month

Starter

$80
/month

Growth

$300
/month
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SMTP.com Features
Sender Reputation Management
Performance and Reliability
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Domains
Content
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Open Rate
Campaign Performance
Domain Reputation
Brand Reputation