It's been two months since this profile received a new review

SMTP.com Reviews & Product Details

SMTP’s relay service infrastructure can solve your delivery issues — quickly. We maximize the number of emails that reach recipients’ inboxes by using our own IP addresses and monitoring your emails for anti-SPAM compliance. By improving your deliverability you’ll see improved ROI. Engagement rates will increase and you can use your resources more efficiently - to get the highest return on every marketing dollar you spend. To ensure the best deliverability, our Responsive Delivery system constantly monitors bounce rates and adjusts the parameters of your email delivery to ensure that your bounce and complaint rates stay at a minimum. SMTP’s relay services are as easy to use as they are effective. Our cloud-based service for email delivery enables you to easily begin using the service without the need for additional hardware or software.You control all aspects of your sending and can review your campaign statistics through your dashboard. With SMTP's Relay Services, you get: -Superior deliverability: Our experts closely examine your unique needs and serve as your guide and “interpreter” for ISPs that may be blocking your delivery. -FREE 24/7 support: You have unlimited access to phone, chat and email support, and a dedicated team of specialists will work to ensure all your service needs are met. -No contract: You can sign up month to month and try out our service. Our terms are highly flexible, so you can downgrade or upgrade your account anytime at no risk. Relay Service Features: -White-listed IP addresses -Email authentication -Proactive monitoring systems -ISP feedback loops -Shared or dedicated IP addresses -Email delivery rates consistently in the 90th percentile -Robust analytics and reporting -Email delivery statistics, including bounce rates & delivery confirmation -Flexible API: Integration for IT and Developers SMTP’s cloud-based service also includes an SMTP API, enabling IT professionals and developers to easily integrate web applications based upon the cloud platforms.

Seller

Ziff Davis

Discussions

SMTP.com Community

Languages Supported

Afrikaans, German, English, Hindi, Russian, Spanish, Ukrainian

Product Description

Bulk email or high volume transactional email delivery.

Overview by

Carlos Petersen

Pricing

Pricing provided by SMTP.

Essential

$25

/month

Starter

$80

/month

View More Pricing Information

Top-Rated Alternatives

Brevo Marketing Platform

Intuit Mailchimp Email Marketing

4.3/5

(12,554)

View All Alternatives

SMTP.com Media

SMTP.com Demo - SMTP Reporting Dashboard

A view of the reporting dashboard for account holders

A view of a sample dashboard for account holders

G2 reviews are authentic and verified.

Here's how.

Verified User in Media Production

Small-Business (50 or fewer emp.)

10/12/2020

"SMTP.com is a overpriced product that also has a bad cancellation policy"

1/5

What do you like best about SMTP.com?

It did deliver on what it stated it would. Review collected by and hosted on G2.com.

What do you dislike about SMTP.com?

For the price of what you pay for, you can get a much better deal using Amazon's SES.

Also, the cancelation policy is not good because you must give a 30 days prior notice to cancellation, meaning that they manage to squeeze an extra month of subscription out of you unless you cancel 30 days ahead. Review collected by and hosted on G2.com.

Response from Carlos Petersen of SMTP

edit

Hello,

Thank you for taking the time to leave this feedback for us. Please note that we strive to deliver a high quality product which suits all of your needs.

Your feedback is valuable as it helps us to ensure we are taking the best steps possible to ensure that we continue to make any changes needed. Please feel free to reach out to us absolutely anytime you need.

Best regards,

Carlos, Customer Marketing Manager

Verified User in Airlines/Aviation

Small-Business (50 or fewer emp.)

12/17/2020

"Unfair and aggressive cancellation process and poor customer service"

0/5

What do you like best about SMTP.com?

Nothing I wanted to test the service and have been forced to pay two months for an extremely overpriced and disappointing service Review collected by and hosted on G2.com.

What do you dislike about SMTP.com?

The cancellation process is design to extort money from you and the customer service is terrible Review collected by and hosted on G2.com.

Response from Carlos Petersen of SMTP

edit

Hello,

Thank you for taking the time to leave this feedback for us. This is certainly not how we want you to feel in regards to our cancellation process as we want to ensure you as well as all of our customers have the smoothest experience possible with all customer service related matters.

We will most definitely be looking into this further on your behalf.

All the best,

Carlos, Customer Marketing Manager

Jack C.

IT Manager

Small-Business (50 or fewer emp.)

7/20/2018

"Very good experience"

5/5

What do you like best about SMTP.com?

It has actually served us well and created us a minimum of 50% of our brand-new company. I send out just 5000 e-mails every 2 weeks, usually without mistake. With every SMTP provider there will be some concerns, it's how you solve them, the support was spot on every time Review collected by and hosted on G2.com.

What do you dislike about SMTP.com?

The only cons I would point out is that the UI has to include some little functions, like password reset for extra accounts Review collected by and hosted on G2.com.

Debby B.

Mid-Market (51-1000 emp.)

7/6/2018

"ease of use"

5/5

What do you like best about SMTP.com?

SMTP2GO is so easy to use and beneficial to our company Review collected by and hosted on G2.com.

What do you dislike about SMTP.com?

there is nothing I dislike about SMTP. it is a great product in my opinion. Review collected by and hosted on G2.com.

Recommendations to others considering SMTP.com:

when using SMTP, you will get everything you need to set up a mailing system to your employees. the product is so easy to use and it has benefited our company by letting us email their pay stubs instead of having to print 100's of paper stubs. Review collected by and hosted on G2.com.

What problems is SMTP.com solving and how is that benefiting you?

we have direct deposit and this makes it so easy to get everyone their check stubs. Review collected by and hosted on G2.com.

Sean F.

Senior Copywriter

Computer Software

Small-Business (50 or fewer emp.)

11/5/2017

"Always delivers"

4/5

What do you like best about SMTP.com?

It is easy to set up, secure and gives me analytics that helps me keep my lists up to date. In the years I've been using these guys to relay mass emails, I've never had any difficulty with their service. It just works. Also, their servers seem to consistently stay off the blacklists. Review collected by and hosted on G2.com.

What do you dislike about SMTP.com?

The reporting features are pretty broad, but they could be broader. I would like to download a list of all hard-bounces and all complaints over a given time period in one report, but right now it requires two reports to get all that data. Review collected by and hosted on G2.com.

Recommendations to others considering SMTP.com:

Follow best practices for emails and list management, and these guys will make sure your emails are delivered. Review collected by and hosted on G2.com.

What problems is SMTP.com solving and how is that benefiting you?

They make sure the bulk email I send for my clients gets delivered. The high deliverability rates are the first step in achieving good ROI on email marketing campaigns. The reports they give me make sure I keep lists up to date and neer spam anyone. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

7/17/2018

"Great Deliverability"

5/5

What do you like best about SMTP.com?

Deliverability was top of the line. Works well with Mautic. Review collected by and hosted on G2.com.

What do you dislike about SMTP.com?

A little difficult to integrate. I had to work to get it to play well with open source automation. Review collected by and hosted on G2.com.

Kaitlyn L.

Systems Manager

Hospitality

Mid-Market (51-1000 emp.)

5/24/2016

"Reliable service, Great Customer Service, beware if emailing @qq.com"

4/5

What do you like best about SMTP.com?

Customer service has been quick to respond and helpful. Set up has been relatively simple and online guides are helpful. We are only testing the system at the moment so have not used the system widespread just yet. We are planning to test the dedicated IP service next.

SMTP.com worked smoothly with Filemaker scripts to send emails via SMTP. Review collected by and hosted on G2.com.

What do you dislike about SMTP.com?

Have to pay extra for a dedicated IP address in order to send to @qq.com addresses, because the domain limits the number of emails in a certain time-frame that it will accept from any single IP address. Being in a shared pool of IP addresses meant my single email to a @qq.com address was rejected. If you're planning to do business with China or have any Chinese contacts this will be a concern for you. We have not encountered this issues with other domains as of yet - we are still testing the shared IP address pool at the moment.

Online set up guides were out of date, need to be kept current. Review collected by and hosted on G2.com.

Recommendations to others considering SMTP.com:

The price point is such that there is limited risk to conducting a test. Their customer service was prompt and very supportive. Review collected by and hosted on G2.com.

What problems is SMTP.com solving and how is that benefiting you?

Our email provider has a 70 email per address per half hour limit. We have hundreds of clients that we need to notify of payments on a single day. We needed a way to bypass that limit.

Our database system was also experiencing errors when trying to send via our standard SMTP server, we needed a separate SMTP server to test the issue. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

4/10/2016

"Good email marketing solution, but customer support is not quick enough"

4/5

What do you like best about SMTP.com?

Good email marketing product, good deliverability, with good tracking and reporting for users to understand the email marketing performance. The service performance is reliable and the product is easy to use.

Good product recommend to email marketing solution seekers. Worth to give it a try. Review collected by and hosted on G2.com.

What do you dislike about SMTP.com?

Customer support waiting time for oversea users is a bit long, but fair enough and the service is quite reliable, the performance doesn't go down.

The only thing not like it now is the pricing is less competitive on the market now. It will be better if the price can go down and provide some free trial services for start users. Review collected by and hosted on G2.com.

Recommendations to others considering SMTP.com:

The email marketing product is easy to use, provide good deliverability and analysis, meet all email marketing requirements. However, the support for overseas is not fast enough, but fair enough. A good solution provider. Review collected by and hosted on G2.com.

What problems is SMTP.com solving and how is that benefiting you?

Email marketing to deliver promotional emails Review collected by and hosted on G2.com.

Nikita Z.

Small-Business (50 or fewer emp.)

12/2/2015

"Good Service"

5/5

What do you like best about SMTP.com?

Response time is very fast and service quality is on the very high level. Review collected by and hosted on G2.com.

What do you dislike about SMTP.com?

Nothing to mention here, everything we needed has been met. Review collected by and hosted on G2.com.

Sean D.

Small-Business (50 or fewer emp.)

11/20/2015

"Great Service with Great Results"

5/5

What do you like best about SMTP.com?

The people behind SMTP, they always provide the utmost assistance and offer great advice/help if ever we stumble. Review collected by and hosted on G2.com.

What do you dislike about SMTP.com?

We've been wholly satisfied with SMTP and their services. Nothing for me to put here. Review collected by and hosted on G2.com.

Recommendations to others considering SMTP.com:

I highly recommend their service. They do an outstanding job right from the get go Review collected by and hosted on G2.com.

What problems is SMTP.com solving and how is that benefiting you?

We've used a variety of ESPs and SMTP has continually yielded some of the best results. They help to insure that our mailings get to our customers. Review collected by and hosted on G2.com.