What do you dislike about SMTP.com?
If I could give SMTP.com negative stars, I would. This is, without question, the most disastrous, incompetent, and downright infuriating company I have ever had the misfortune of dealing with. Their entire operation is a joke, and it’s astounding that they are still in business.
First, let’s talk about their servers—or lack thereof. Imagine paying for a service where emails are supposed to be sent promptly and reliably, only to find out that this company can't even get that basic function right. Sending delays are the norm, and when I say delays, I’m talking about emails that are crucial for business being held up for hours, sometimes even longer. For a service whose sole purpose is to send emails, this is absolutely unacceptable.
The website and portal? An utter disaster. Buggy, slow, and constantly glitching, it’s as if their developers decided to stop working on it halfway through. I’ve been locked out of my account multiple times—once for several months!—with absolutely no help from their so-called support team. Their website is a minefield of errors, and navigating it feels like a punishment rather than a service you're paying for.
But the real kicker? They upgraded my account without my consent and began charging me over $600 a month. That’s right, this company decided to play with my hard-earned money without so much as a confirmation or notice. When I tried to cancel in March 2024, it took them an entire month to respond—after I had to chase them down with seven follow-up emails. When they finally replied, they hit me with the most absurd, condescending excuse of needing a 30-day notice. Let’s get this straight: it took them more than 30 days to even respond to me, yet they still refused to cancel my account immediately and pushed it back another month. Even worse, they continued to charge me beyond that point, and here I am in August, still being billed for a service I canceled months ago.
SMTP.com is the epitome of incompetence, greed, and customer neglect. They have zero respect for their customers, and their business practices are shady at best. This company is not just terrible; it’s a liability to any business that relies on timely and effective email communication.
There are countless better alternatives out there that actually value their customers and provide the services they advertise. Do yourself a favor and stay as far away from SMTP.com as humanly possible. This company is a nightmare, and your business deserves better. Review collected by and hosted on G2.com.
