Smarter Contact Reviews & Product Details

I like how they expect you, the customer, to know about having an EIN, company, and other requirements without them outright saying it’s a requirement. Terrible people who force you to get at least 3 months subscription and hide VITAL information for customers like me to get stuck and pay $597+. Shady business ethics. Please read the dislike part: Review collected by and hosted on G2.com.

Smarter Contact was a huge disappointment. After signing up, I immediately discovered that the platform requires an EIN, a registered business, and multiple phone numbers. NONE of which were clearly disclosed before paying. Within hours it became obvious the service was unusable for me, and despite requesting a refund the same day with zero usage, they refused. Support was dismissive and kept pointing to policies instead of acknowledging the lack of upfront transparency. I rarely leave negative reviews, but this experience felt misleading and inflexible. I would not recommend this platform to anyone. Review collected by and hosted on G2.com.

Smarter Contact stands out as one of the top SMS platforms available, thanks to its intuitive, user-friendly interface. It streamlines communication and makes managing messaging campaigns easier for anyone, regardless of experience level.

Additionally, the customer support team is approachable and effective at resolving any issues that may arise. Review collected by and hosted on G2.com.

There’s nothing needed at this time. Thank you! Review collected by and hosted on G2.com.

We started using Smarter Contact because we wanted more flexibility in how we can text our leads. So far, we really like the platform and how the texting and phone feature are all in one place. Makes it a more streamlined approach to responding to leads. Like the notes section and the ability to create custom labels. This becomes helpful when looking at reports and tracking metrics to see what is working and what needs improvement.

Creating templates for the campaigns has also been pretty easy with the AI template builder. This has saved so much time by not having to come up with different spinners for each message and avoiding a long list of words. Look forward to learning more about how to use Smarter Contact and all the features it offers. Review collected by and hosted on G2.com.

Customer service response time could be improved. Review collected by and hosted on G2.com.

What I like best about Smarter Contact is how simple and effective it makes connecting with leads. The platform is extremely user-friendly, campaigns are easy to set up, and the delivery/response rates are excellent. I especially appreciate the automation and follow-up features, which save me hours of manual work and help me stay consistent with outreach. It feels like I’m working smarter, not harder. Review collected by and hosted on G2.com.

Honestly, there isn’t much to dislike. Every platform has a learning curve at the start, but once you get familiar with it, Smarter Contact runs smoothly and delivers great results. Review collected by and hosted on G2.com.

What I like best about SmarterContact is how easy it is to text people at scale. The interface makes it simple to import lists, launch campaigns, and manage replies. It’s very intuitive and doesn’t take long to learn. For marketing, the return on ad spend has been very good — I’ve closed deals that easily paid for the subscription many times over. It’s a cost-effective way to reach prospects, especially compared to cold calling or direct mail. Review collected by and hosted on G2.com.

There are some occasional bugs and glitches in the app that still need to be sorted out. They’re not deal-breakers, but it would be nice to see them smoothed over for an even better user experience. Review collected by and hosted on G2.com.

We’ve been using Smarter Contact as our go-to text marketing platform, and it’s been fantastic so far. The interface is easy to use, and it has helped us generate more conversations and deals, which have directly contributed to the growth of our real estate business.

A huge shoutout to our customer success rep, Ariane—she’s been amazing to work with. She listens to our feedback and sends it to their product team, who takes action on it. We’ve seen some of our suggestions implemented, which has made our workflow even more efficient. That level of support and responsiveness is hard to find.

The support team overall is also quick to respond and very helpful whenever we need assistance.

Overall, we’re very happy with Smarter Contact and excited to keep using it as we continue to grow our business! Review collected by and hosted on G2.com.

There can be more automations built into Smarter Contact; however, they are aware of this and are building out automations like the follow-up automations. Review collected by and hosted on G2.com.

As a full-time real estate investor focused on off-market deals, I’ve used every kind of outbound strategy, from cold calling with dialers to direct mail and even door knocking. I recently made the switch from a phone dialer to SMS after getting fed up with low pickup rates and long wait times. That’s when I found Smarter Contact.

From the moment I started using it, I realized it was built specifically for what I needed: fast, effective text campaigns at scale, without sounding like a spam bot.

What stood out immediately was the deliverability. I’ve used CRMs with text tools built-in before, and half the messages wouldn’t even go through. Smarter Contact sets everything up with proper 10DLC registration so I can reach hundreds of contacts per day legitimately. I uploaded my skip-traced leads and started getting replies within minutes of launching a campaign.

The platform lets me split test messages, monitor response rates by campaign, and keep conversations extremely organized. I even broke my leads down into smaller lists by filter (absentee, tax delinquent, etc.) to see what’s working best. The inbox is simple but powerful—conversations don’t get buried, and I can stay on top of hot leads easily.

One of my favorite things is how “human” my messages come across. I tested casual vs friendly tones, interest vs timeline gauging, and the response data I’m getting is gold. I’ve gotten seller responses saying “I liked your approach better than everyone else’s,” and even ones that led to creative finance deals just by starting the conversation with a soft text.

I’m still early in the process of scaling SMS, but Smarter Contact has already become a core tool in my business. The only hiccup I had was needing to clean up a skip-traced list that had some duplicates—but that wasn’t on them, and their system handled the clean upload like a champ.

If you’re a real estate investor trying to reach sellers directly and stand out in a crowded inbox, I highly recommend Smarter Contact. It’s fast, clean, and built for real conversations.

You still need a good strategy and strong follow-up game—but if you bring that to the table, this platform will multiply your results. Review collected by and hosted on G2.com.

A bit pricey but understandable because of the large value they are providing. When you close a few deals, the cost becomes small compared to revenue. Review collected by and hosted on G2.com.

We’ve been using Smart Contact for our SMS campaigns, and honestly, it’s exceeded expectations. One of the biggest issues we had with previous platforms was deliverability — texts just weren’t going through consistently. Since switching to Smart Contact, we’re seeing over 80% of our messages delivered, which is a huge improvement. That one change alone has made a big difference in our response rates and overall conversions.

The platform itself is smooth and easy to use. Uploading contacts, building out campaigns, and tracking performance is straightforward, even for team members who aren’t super tech-savvy. We’ve also noticed fewer carrier filtering issues, which tells me Smart Contact is keeping up with industry standards and staying compliant.

If you rely on SMS for outreach or lead generation, I highly recommend giving Smart Contact a try. It’s reliable, consistent, and actually delivers results — literally. Review collected by and hosted on G2.com.

Nothing to keep it real. I love it so much. Review collected by and hosted on G2.com.

First - Customer support has went above and beyond when handling troubleshooting issues. The A2P 10DLC process was easy and approved in a short amount of time. Everything else from the text campaign creation down to the ease of creating a follow-up campaign has been a game changer for us. Been using it for the past couple months and I haven't found a platform that can compete. It's been extremely easy integrating it into our wholesale business. Review collected by and hosted on G2.com.

I would like for there to be a way to restore campaigns after the've been deleted. I also dislike having to press "send" for EVERY text message but it's not a deal breaker. One more thing is API capabilities to automate sending out messages if legally allowed. Review collected by and hosted on G2.com.

⭐⭐⭐⭐⭐

Smarter Contact is a Game-Changer — and Ari Made It Even Better!

From the moment we decided to move our team to Smarter Contact, we knew we needed a platform that was not only reliable and feature-rich, but also backed by a team that truly understands what it means to support their clients. And that’s exactly what we found—not only in the Smarter Contact platform, but especially in Ari, who has been nothing short of exceptional throughout the entire process.

Let me start by saying this: Smarter Contact is the most robust and user-friendly texting platform we’ve used—and we’ve tried several. As a business heavily reliant on direct communication and fast response times, we needed a platform that could deliver results, stay compliant, and still be easy to use.

Smarter Contact offers everything we could’ve asked for and more:

High deliverability rates, meaning our messages are getting where they need to go

An incredibly intuitive campaign builder with automation and drip features

Smart, customizable contact management tools

Built-in skip tracing that saves us time and money

Seamless CRM integrations, making workflows smooth and effortless

Powerful tagging, segmentation, and scheduling tools that allow for targeted outreach

And a clean, easy-to-navigate user interface that our entire team quickly adapted to

But what really stood out and made our experience five stars was the people behind the platform—and Ari, in particular, made all the difference.

Ari is the kind of person you hope you get to work with when learning something new. She was extremely patient, kind, and thorough. She didn’t just explain how to use the platform—she taught it in a way that made it easy to grasp. She walked us through everything, from account setup to campaign optimization, and even helped us transition smoothly from our previous texting platform with no stress or hiccups.

She took the time to train each member of our team, answered every question without hesitation, and never made us feel rushed. Her follow-up, her attention to detail, and her overall positivity made what could’ve been an overwhelming process actually enjoyable. She truly went above and beyond to make sure we were confident and ready to go.

It’s rare to find a company that builds such a powerful tool and backs it up with world-class customer support. Smarter Contact has nailed both. They’re clearly committed to innovation, compliance, and helping businesses grow—and with team members like Ari on board, it's obvious that customer success is a top priority.

If you're on the fence about Smarter Contact—don’t be. This platform has everything you need to succeed, and if you're lucky enough to work with Ari, you're in the best possible hands. She's a true professional, and I would recommend her—and Smarter Contact—to anyone looking to take their outreach to the next level.

Thank you again, Ari and the entire Smarter Contact team—you’ve earned a loyal client for life! Review collected by and hosted on G2.com.

More custom plans for small business that are growing. Review collected by and hosted on G2.com.