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SMART Service Desk

SMART Alternatives & Competitors

(2)4.0 out of 5

Looking for alternatives to SMART Service Desk? Tons of people want Service Desk Software. What's difficult is finding out whether or not the software you choose is right for you. Freshservice, Jira Service Management, SolarWinds Service Desk, and SysAid are the most popular alternatives and competitors to SMART Service Desk.

Top Alternatives to SMART Service Desk

  • Freshservice
  • Jira Service Management
  • SolarWinds Service Desk
  • SysAid
  • Spiceworks Help Desk

Top 20 Alternatives & Competitors to SMART Service Desk

    #1
    #1
  1. Freshservice

    (838)4.6 out of 5
    Optimized for quick response

    Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with SMART:
  2. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with SMART:

    Michael E.
    ME
    I use Freshservice because it is an easy to use platform and it is quite affordable, it contributes to my IT and even non-IT asset management, implementing good ITIL practices guides us and...Read more
    #2
    #2
  3. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with SMART:
  4. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with SMART:

    AG
    I want to recommend this solution, not only for being excellent, but for its great technical support service, there is also a lot of specific documentation Easy use for end user since its interface...Read more
    18%   of software applications aren't well liked by teams using them.
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    #3
    #3
  5. SolarWinds Service Desk

    (635)4.4 out of 5
    Optimized for quick response

    SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with SMART:
  6. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with SMART:

    MB
    Ease of use and visibility. When setup to service your clients, it's a very easy to use ticketing system. Setup in almost a spreadsheet like view, tickets are easy to work with.
    #4
    #4
  7. SysAid

    (411)4.5 out of 5
    Optimized for quick response

    SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with SMART:
  8. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with SMART:

    Austin D.
    AD
    The incident and problem management features in SysAid.
    #5
    #5
  9. Spiceworks Help Desk

    (290)4.3 out of 5

    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with SMART:
  10. From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with SMART:

    AM
    The cost. It was a free service when I used it and it had all of the depth of paid programs.
    #6
    #6
  11. BMC Helix ITSM

    (255)3.6 out of 5

    BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with SMART:
  12. BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with SMART:

    UR
    This is the best incident management and service request tracking tool for enterprise level companies which helps to streamline the operations and create effective workflows for multiple processes...Read more
    #7
    #7
  13. GoToAssist

    (248)4.3 out of 5

    GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with SMART:
  14. GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with SMART:

    IG
    One of the striking points of this software is that it allows a mobile application to manage all its functions in a more controversial and comfortable way in its entirety, since managing the...Read more
    #8
    #8
  15. Ivanti Service Manager

    (172)3.9 out of 5

    Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with SMART:
  16. Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with SMART:

    AH
    The Ivanti Service Manager application is jam packed full of features, with so much detail that can be recorded against incidents, it makes running a service desk a very well organised and well...Read more
    #9
    #9
  17. ManageEngine ServiceDesk Plus

    (162)4.2 out of 5
    Optimized for quick response

    Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with SMART:
  18. Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with SMART:

    Hassan M.
    HM
    Detailed and easy to use with respect to configurations, Service Desk Flows, Managing Requests, Change, Incidents, Release, Projects, Purchase contracts etc.
    #10
    #10
  19. ServiceNow IT Service Management

    (158)4.2 out of 5

    ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with SMART:
  20. ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with SMART:

    #11
    #11
  21. Cherwell ITSM

    (150)4.1 out of 5

    Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with SMART:
  22. Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with SMART:

    AH
    The tool simplifies complex processes through the use of managers and editors that make it simple to enact processes on the fly. The tool has a bunch of different out of the box capabilities that...Read more
    #12
    #12
  23. Autotask PSA

    (139)3.7 out of 5

    Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

    Categories in common with SMART:
  24. Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

    Categories in common with SMART:

    Rich B.
    RB
    It is cheap...and easy to use. I have used many other CRM's in the past. SalesForce, ZoHo, Etc. Autotask is by far THE WORST! BUT its Cheap.
    #13
    #13
  25. Kaseya VSA

    (123)4.0 out of 5
    Optimized for quick response

    Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

    Categories in common with SMART:
  26. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

    Categories in common with SMART:

    JK
    the clean and sec look of the system possibility to run our own instance on premise possibility to connect with external software Policy management is awesome procedures are awesome
    #14
    #14
  27. LogMeIn Rescue

    (110)4.6 out of 5

    By the time you receive a request for tech support, that employee or customer has already begun watching the clock. Solve their issue and return their sanity quickly with the most innovative remote support solution in the industry.

    Categories in common with SMART:
  28. By the time you receive a request for tech support, that employee or customer has already begun watching the clock. Solve their issue and return their sanity quickly with the most innovative remote support solution in the industry.

    Categories in common with SMART:

    JH
    I like the ability to quickly access an end-users computer to assist with fixing there problems. I also, like how quickly technicians can collaborate inside of LogMeIn Rescue. This really makes it...Read more
    #15
    #15
  29. Vivantio

    (95)4.1 out of 5

    Welcome to the future of service. Meet a service management tool that combines the technical power of enterprise-level software with the flexibility of a modern cloud-based app.

    Categories in common with SMART:
  30. Welcome to the future of service. Meet a service management tool that combines the technical power of enterprise-level software with the flexibility of a modern cloud-based app.

    Categories in common with SMART:

    UI
    API integration with our monitoring platform. In addition to using this as an ITIL based service desk platform the integration web hook functionality is extremely useful to us as a business
    #16
    #16
  31. Hornbill Service Manager

    (91)4.6 out of 5
    Optimized for quick response

    Hornbill Service Manager is a cloud-based Collaborative IT Service Management solution

    Categories in common with SMART:
  32. Hornbill Service Manager is a cloud-based Collaborative IT Service Management solution

    Categories in common with SMART:

    HM
    A lot more functionality compared to the previous ITSM Tool. User friendly and easy to navigate. Currently, still setting up the system.
    #17
    #17
  33. Incident IQ

    (85)4.5 out of 5

    Incident IQ is a cloud-based technology support platform that allows school districts to effectively support all the hardware, software and systems that teaching and learning depends on.

    Categories in common with SMART:
  34. Incident IQ is a cloud-based technology support platform that allows school districts to effectively support all the hardware, software and systems that teaching and learning depends on.

    Categories in common with SMART:

    Rusell G.
    RG
    I like Incident IQ very much because it is a help desk software, but it has many more features that make it a very complete option. It allows the analysis of functions, generates reports, sends...Read more
    #18
    #18
  35. Track-It!

    (84)3.6 out of 5

    IT Help Desk Software

    Categories in common with SMART:
  36. IT Help Desk Software

    Categories in common with SMART:

    JG
    This product makes submitting and tracking tickets for support a breeze!
    #19
    #19
  37. EasyVista Service Manager

    (84)3.9 out of 5
    Optimized for quick response

    EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.

    Categories in common with SMART:
  38. EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.

    Categories in common with SMART:

    DM
    The people! Working with the sales and professional services teams is what we like the best.
    #20
    #20
  39. atSpoke

    (79)4.4 out of 5

    atSpoke uses artificial intelligence to automate help requests like sending a support ticket to IT or asking HR about company holidays.

    Categories in common with SMART:
  40. atSpoke uses artificial intelligence to automate help requests like sending a support ticket to IT or asking HR about company holidays.

    Categories in common with SMART:

    AB
    Spoke makes it easy for users to ask questions and get support. Spoke integrates with Slack, which was great for us. Slack is where all our users live. Spoke also does a great job of surfacing KB...Read more