--- title: Sisense Reviews meta_title: 'Sisense Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1063 reviews by the users' company size, role or industry to find out how Sisense works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1063 scale: '5' date_modified: '2026-08-09' parent_category: name: Business Intelligence url: https://www.g2.com/categories/business-intelligence --- # Sisense Reviews **Vendor:** Sisense, Inc. **Category:** [Embedded Business Intelligence Software](https://www.g2.com/categories/embedded-business-intelligence) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,063 ## About Sisense Sisense is an API-first analytics platform that modernizes businesses by seamlessly integrating in-context analytics within applications, leading to action-oriented insights that enhance decision intelligence. ## Sisense Pros & Cons **What users like:** - Users appreciate the **ease of use** and simple design of Sisense, making BI accessible for everyone. (81 reviews) - Users value the **intuitive data visualization** features of Sisense, which enable rapid and easy dashboard creation. (50 reviews) - Users value the **easy integration** with multiple systems, enhancing overall workflow and functionality for developers. (45 reviews) - Users praise the **helpful customer support** of Sisense, emphasizing responsiveness and effective assistance from CSMs. (40 reviews) - Users value the **intuitive dashboard customization** in Sisense, enabling rapid development of engaging, actionable visualizations. (38 reviews) - Users appreciate the **easy integrations** of Sisense, enabling seamless connections with databases for effective performance tracking. (38 reviews) - Customization (32 reviews) - Charting Features (28 reviews) - Analytics (27 reviews) - Flexibility (20 reviews) **What users dislike:** - Users find the **learning curve steep** , with challenges in basic functionalities, training, and report organization. (37 reviews) - Users find **missing features** to be a barrier, struggling with report customization, data models, and aggregations. (28 reviews) - Users report frequent **bugs** and challenges with updates, formulas, visuals, and diminishing support quality in Sisense. (21 reviews) - Users often struggle with **dashboard issues** like limited column resizing, poor report management, and difficult filter navigation. (20 reviews) - Users find the **limited customization options** in Sisense complex, hindering their ability to create tailored dashboards. (17 reviews) - Complexity (15 reviews) - Difficult Setup (13 reviews) - Users find Sisense **expensive** , especially with a complex pricing model and high costs for larger teams or implementations. (13 reviews) - Users find **difficult navigation** in Sisense, particularly with permissions, filters, and dashboard transitions, quite frustrating. (12 reviews) - Users experience **slow loading times** with Sisense, which can hinder working with extensive datasets efficiently. (12 reviews) ## Sisense Reviews ### 1. Easy to Use, but Lacks Training Resources **Rating:** 3.0/5.0 stars **Reviewed by:** David C. | Media Planner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Sisense?** I find Sisense easy to use and read. It allows teams to monitor client spend and activity efficiently, which is incredibly helpful for reporting on revenue. I also value the downloadable reports feature, which makes accessing important information straightforward. The initial setup of Sisense was easy, making it a smooth transition when I started at the company. **What do you dislike about Sisense?** Sisense seems quite cluttered, and there is no training provided, it seems. **What problems is Sisense solving and how is that benefiting you?** I use Sisense for reporting on revenue, and it allows teams to monitor client spend and activity. ### 2. Great for simple visuals, and can be expanded with eCube customizations. Limitations on the user-facing formulas can be a problem. **Rating:** 3.0/5.0 stars **Reviewed by:** Christopher L. | Senior Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Sisense?** The UI is more of a common style at this point. Speed is good initially, but can be bogged down on larger datasets. the newer release has improved Excel export speed considerably, but the dashboards themselves can be slow to load. The plugin library has been expanded, though we have found many require coding - simple enough but many users are not capable of doing that for ad-hoc reporting. **What do you dislike about Sisense?** The clear expectation of the developers is that report authors would be technical resources with access to the eCube. User-facing report development UI still does not include formula logic for non-numeric results. No "Left(, 5)" to get the beginning of a string; that would need to be done at the eCube level as a new reportable field. Support for the Windows version of the software has lagged considerably, though new development on Linux continues. Some additions to the UI for formatting (like adding a checkbox for word wrap) has happened, but not extensively. Many text formatting options still require writing little widget scripts. **Recommendations to others considering Sisense:** The market for dashboarding tools is a moving and vibrant one right now. Sisense is a great option for quick dashboarding, especially if you will need to work with the vendor to adapt the tool to your needs. Sisense the company has been helpful and responsive as we adopted it; providing very good support along the way. **What problems is Sisense solving and how is that benefiting you?** Legal case management and spend management. The insights into spending trends are very easy to do, visually pleasing and dynamic. Simple assessments, such as viewing bill subtotals over time grouped by vendor, or by state, as extremely simple. Our clients have greatly enjoyed Sisense as an improvement over the old in-house reporting tool. There is still a lot with JAQL and R we have not yet tapped. I expect we will expand the use cases for this tool over the coming year, as we discover new ways to employ it. **Official Response from Andrew Loomis:** > Update 9/9/2025 - Sisense Intelligence now allows for natural language querying of any data model without the need to know SQL or underlying database structures. This makes dashboard design and ad-hoc querying easy for non-technical users. If you're interested in learning more, I've included a link to the functionality below. ### 3. Pros and Cons of Sisense - TLDR **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Sisense?** There are a lot of plug in vendors with usefull stuff. Also, if you invest enough time figuring out the kinks of the javascript and workings of sisense you can develop some really cool features. The cube db system they use is good for a low code approach. The costumer Support is usually quick and helpfull. Integration with other systems is easy. **What do you dislike about Sisense?** I dislike the UI, it is not user friendly, building dashboards and preparing the exports requires quite a lot of time invested into the platform, it is really hard to have a ready to go product even with your own development on top of it. Ease of use is definitely not a plus on sisense. **What problems is Sisense solving and how is that benefiting you?** Dashboarding and Internal Reporting ### 4. Useful product but playing catchup with new entrants in the space. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Sisense?** Nothing new - we decided not to renew our contract with Sisense. **What do you dislike about Sisense?** They had a massive security breach that impacted us financially. Their response to that was not helpful and they deprioritized customer support **What problems is Sisense solving and how is that benefiting you?** We need a platform that can aggregate data from all the different sources used by our product and present a unified view of our current KPIs and progress towards hitting targets. **Official Response from Jacqueline Cordell:** > This feedback is wonderful, and I think would get the best traction in our Product Feedback Forum located in the Sisense community. I encourage you to join and share your thoughts to help make documentation better! ### 5. Great Out-of-the-Box Widgets, but Dashboard Changes Are Tricky **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Sisense?** A good set of out of the box widgets that meets most requirements **What do you dislike about Sisense?** Making changes to existing dashboards is problematic **What problems is Sisense solving and how is that benefiting you?** Visualization of analytics data, it helps users view/review their data ### 6. Powerful dashboards, but setup and data modeling take time to master **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Sisense?** How easy it makes working with complex data. It pulls information from multiple sources into one place and turns it into clear, interactive dashboards that are actually useful. **What do you dislike about Sisense?** The initial setup and data modeling can take some time to get right, especially if your data environment is complex. Some advanced features also have a learning curve, so new users may need training before they feel fully comfortable. **What problems is Sisense solving and how is that benefiting you?** Sisense helps solve the problem of disconnected, hard-to-understand data. Before using it, we were juggling multiple spreadsheets, databases, and siloed reports that didn’t talk to each other, which made it difficult to get a clear picture. With Sisense, we can bring all of that data together in one place, so we finally have a single source of truth. ### 7. Buggy with Difficult Onboarding but Otherwise Cool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Sisense?** I like that we can build our own data models and customize report widgets. **What do you dislike about Sisense?** A lot of features don't exist or aren't fully fleshed out. Filtering or customizing data for reports is difficult. Data model crashes often. **What problems is Sisense solving and how is that benefiting you?** Sisense is used to power the reporting we give to clients in our platform. The reports are customizable and easy to edit on an ongoing basis. **Official Response from Jacqueline Cordell:** > We're glad to hear that you appreciate the ability to build your own data models and customize report widgets. We understand your concerns about the difficulties with filtering and customizing data for reports, as well as the data model crashes. We are constantly working to improve our platform and your feedback is valuable in helping us address these issues. Please feel free to share your feedback in the Product Feedback Forum located in our Sisense Community. ### 8. My Sisense Experience over 3 years **Rating:** 2.5/5.0 stars **Reviewed by:** Fayaz S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Sisense?** We can Integrate multiple applications together in a cube. **What do you dislike about Sisense?** A lot of things about dislike of Sisense i.e - Too slow in fetching data from the database if you are writing customized queries. The same query runs in the database within a second but Sisense takes 10 to 20 minutes or sometimes hours in execution. - On every change either small or big you need to rebuild the cube which means you have to wait sometimes for 30 minutes and sometimes more than an hour. - The Sisense internal SQL query feature is too limited, you can only use basic SQL, nothing advanced. - Sisense cube mapping only provides INNER JOIN, but sometimes we need LEFT, RIGHT, OR CROSS JOIN to achieve the desired reporting results. - The Sisense Interface is not user-friendly and the support is terrible, they didn't provide good documentation about advanced features they have like API, embedded code, CSS, etc. **What problems is Sisense solving and how is that benefiting you?** This is a business intelligence tool so we can create dashboards/charts using it. **Official Response from Andrew Loomis:** > Thank you for providing feedback! You'll be happy to hear that many of the things you've listed will be worked on this year as part of our product roadmap. Particularly we are investing in performance, quality, and UX improvements. We expect our roadmap to be available for customers to view next month so I encourage you to reach out to your CSM to learn more. ### 9. Insightful Tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Sisense?** Sisense is a great tool to use for data analysis and reporting. You are provided with insightful data which allows you to dive deep into the information. Sisense enables you to create clear visuals, from basic charts to more intricate graphs, all of which are visually appealing and easy to interpret. These visuals not only enhance the presentation of data but also make it easier to communicate complex findings to others. With its robust functionality and customizable features, the possibilities for what you can create are endless. However, it's worth noting that while the tool offers flexibility, there may be a learning curve for newer users. Nonetheless, with a bit of patience and practice, the tool can become an indispensable asset. **What do you dislike about Sisense?** There is a big learning curve, both during the initial setup and as you continue to use the platform. Navigating through its various features and functionalities may require significant time and effort, especially for those who are newer to the tool. Additionally, the dashboard loading times can be slow, which can be frustrating and whilst Sisense does offer training resources, I'd personally like more comprehensive support throughout the onboarding process. **What problems is Sisense solving and how is that benefiting you?** Quick and easy access to data whilst creating insightful dashboards. **Official Response from Andrew Loomis:** > Thank you so much for the feedback! We're glad to hear you're leveraging our new academy to ramp up on the product. We are also looking to improve our onboarding process with an increased focus on enablement so our customers can learn the product more quickly and get fast time to value. If you're experiencing subpar dashboard performance I'd recommend reaching out to your CSM so we can have a consultant look things over with you. ### 10. Solution for data teams without advanced requirements **Rating:** 2.5/5.0 stars **Reviewed by:** Alan V. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Sisense?** Sisense has been an integral part of our analytics framework, primarily due to its exceptional embedded analytics capabilities. The seamless integration of analytics into our products has significantly enhanced our user experience. Cloud version is fully managed by Sisense team and the implementation and maintenance is really transparent for the customer. Perfect for small data teams. The utilization of Elasticubes for basic transformation operations has proven to be an efficient approach, facilitating smooth data manipulation and analysis. This has streamlined our data management processes and contributed to improved decision-making. While the customer support provided by Sisense may not be exemplary, it is certainly above average. We have received timely assistance whenever required, and the support team has been fairly responsive in addressing our queries and concerns. Moreover, Sisense's commitment to continuous integration of new features has been impressive. The regular introduction of innovative functionalities and tools has allowed us to stay updated with the latest trends in analytics, enabling us to leverage new opportunities and stay ahead in a competitive market. Overall, Sisense has been a valuable asset for our organization, contributing significantly to our data analytics capabilities and providing us with the tools necessary to make informed business decisions. **What do you dislike about Sisense?** While Sisense offers some useful features, it falls short when compared to other market solutions. In terms of user-friendliness, Sisense's interface lacks the intuitive design and ease of use that is found in several other competing solutions. This has resulted in a steeper learning curve for our team, impacting our overall productivity and efficiency. Furthermore, although Sisense does integrate new functionalities, it still lags behind other solutions in terms of comprehensive offerings. The features provided by Sisense, while beneficial, do not match the robustness and completeness that we have observed in other analytics platforms. FIltering, data assets management and advanced dashboard features are an example of the weak points. In our experience, we have found that other market solutions provide a more holistic approach to data analytics, offering a wider range of tools and functionalities that cater to a diverse set of business needs. This has underscored the necessity of exploring alternative options that can better align with our organization's requirements and provide us with a more comprehensive analytics solution. Although Sisense has its merits, the current market demands a more competitive and comprehensive solution that can effectively address the evolving needs of businesses, and in this aspect, Sisense has room for improvement. **What problems is Sisense solving and how is that benefiting you?** Create basic reports to share across organization **Official Response from Andrew Loomis:** > Hi Alan, Thank you so much for your feedback! Based on your review, I would recommend your team speak to your CSM about an upcoming feature (currently in beta) called Compose SDK. The goal with this feature is to provide limitless possibilities with how you build your data products. Also, if you have any ideas for how to improve our product in other areas, I invite you to share them in our Product Feedback Forum in the Sisense Community. ### 11. Intuitive data analytics dashboard **Rating:** 2.5/5.0 stars **Reviewed by:** Max M. | Lead Backend Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Sisense?** - UI is intuitive - configuration options are powerful and flexible - relatively easy to setup on top of existing databases - solid ACLs and sharing capabilities - great for daily data updates - helpful customer support **What do you dislike about Sisense?** - we've seen a banner error on our account for a while now which we've been told to ignore but hasn't been fixed - must know SQL in order to be able to extract value **What problems is Sisense solving and how is that benefiting you?** Nexus for viewing and sharing insights into our data warehouse. Our stakeholders can setup (often with help of engineers) and view analytics dashboards to measure or check-on KPIs and other key insights **Official Response from Jacqueline Cordell:** > Thank you for the feedback Max, I'm happy to hear you are getting a lot of value out of the product. I would reach out to our support team regarding the banner error you have mentioned above! ### 12. An Objective Review of Sisense: Exploring the Pros and Cons **Rating:** 2.5/5.0 stars **Reviewed by:** Ted A. | Director of Business Intelligence, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Sisense?** Comprehensive Data Integration: Sisense excels in aggregating data from various sources, enabling robust data analysis. User-Friendly Interface: The platform's intuitive design facilitates easy navigation and use, even for those with limited technical expertise. Advanced Analytical Capabilities: Sisense offers powerful tools for deep data analysis, supporting informed decision-making. **What do you dislike about Sisense?** Cost Considerations: The pricing structure of Sisense can be a barrier for small to medium-sized businesses or individual users. Steep Learning Curve for Advanced Features: While the interface is user-friendly, mastering the more sophisticated functions of Sisense can be challenging. Limited Customization in Standard Plans: Some users may find the customization options in the standard plans to be somewhat restricted. **What problems is Sisense solving and how is that benefiting you?** Sisense is a tool that's designed to manage and analyze data. It offers solutions that can be tailored to a wide range of industries and business sizes, addressing various data-related needs. By utilizing Sisense, businesses can expect to gain insights from their data, which could potentially influence decision-making processes. The specific benefits of Sisense can vary depending on the unique requirements and objectives of each business. **Official Response from Andrew Loomis:** > Thank you for your feedback, please be sure to share any improvement ideas you have in our community in the product feedback forum. We are always looking to improve the product for customers of all types. ### 13. Decent BI platform if you don't write scripts to customize dashboards or you don't need CI/CD **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Sisense?** - Quick to learn for dashboard designers and general users - Easy to implement dashboards and share with user groups - Easy to integrate with databases and it is seamless with Snowflake- Lots of chart types to select from - Continues to innovate such as automatic analysis and Git integration and Gen AI feature **What do you dislike about Sisense?** - Not too visually appealing - Buggy when we use scripts, especially during new releases. This is a double edged sword for Sisense in my opinion - We had incidents when customer support resolved the cases incorrectly and put our operations at risk - Support for CI/CD is like an afterthought as we are still struggling through this **What problems is Sisense solving and how is that benefiting you?** Sisense is meant to be our enterprise solution to empower employees and executives to make data driven decisions and to make sharing of reports easy **Official Response from Jacqueline Cordell:** > We appreciate your feedback on Sisense's ease of use for dashboard designers and general users, as well as its seamless integration with databases like Snowflake. We understand your concerns about the visual appeal and the challenges with scripts and customer support. We are continuously working to improve our platform and your input is valuable in this process-- feel free to add these comments to our product feedback forum; we are collecting this information quarterly to take to our product house. ### 14. Overall, my experience with Sisense is satisfactory. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Sisense?** Ease of use and integration. Minimalistic view of various features in a single dashboard. **What do you dislike about Sisense?** Specifically felt hard to resolve elastic cube build failures when handling considerable amount of data. The builds were inconsistent sometimes which made it a bit difficult to reconcile data in a few scenarios. Quick resolution would be really appreciated moving on. **What problems is Sisense solving and how is that benefiting you?** Gain visual insights, transforming data. Easy way for analysts to make minor changes to get the required data by applying custom filters. **Official Response from Jacqueline Cordell:** > It's great to hear that Sisense is helping you gain visual insights and transform data, as well as providing an easy way for analysts to make minor changes to get the required data by applying custom filters. We apologize for the inconvenience you experienced with resolving elastic cube build failures. I would encourage you to check out our Sisense Community for quick replies and help. :) ### 15. Product Owner responsible for Creation of New Dashboards for business consumption **Rating:** 3.0/5.0 stars **Reviewed by:** M L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Sisense?** Ability to integrate dashbaords into both Snowflake or Excel files. I use it on a weekly basis, my team on a daily basis. **What do you dislike about Sisense?** There is not a lot of information on sisense out in the www. When you are stuck with an task, often you can google-it and get a suitable answer/workaround. I do not find this with Sunburst. I do not find it very easy to use the product. **What problems is Sisense solving and how is that benefiting you?** We use sisense to displaye data on a consolidated level from our User databases. **Official Response from Jacqueline Cordell:** > Hello ML, I would highly suggest checking into our Sisense Comunity for any questions you are seeking answers for! We have a to of information that can be helpful for Sisense users. New knowledge-based articles are being added on a regular cadence as well as blogs from fellow customers. ### 16. overall ratign **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Sisense?** Feature rich very user friendly Heavy compute capabilities like EC Embedding Deploymention options like self-hosted and managed service **What do you dislike about Sisense?** Sisense Support turnaround time Intergration of third party plugins for additional charting **What problems is Sisense solving and how is that benefiting you?** It helps to deliver metrics dashboard to customers It perfor heavy compute with elastic cube pulls the data from underlying mongoDB and transform the data into format required for analytics It provides embeded dashboard links for intergration with our platform Role/User managemet **Official Response from Jacqueline Cordell:** > Thank you for your detailed review! We're thrilled to hear that you appreciate our feature-rich platform, user-friendly interface, and robust compute capabilities. It's great to know that the embedded dashboard links and deployment options are benefiting your analytics needs. We also value your feedback on our support turnaround time and the integration of third-party plugins. We're continuously working to enhance these aspects to provide a smoother experience. Your insights help us improve, and we’re committed to making Sisense even better for you and all our users. I would encourage you to join our Sisense Community-- this is not only where the support portal lives, we also have helpful knowledge base articles, content from other customers, as well as our Product Feedback Forum. ### 17. Product Maager's View **Rating:** 3.0/5.0 stars **Reviewed by:** Ruchir T. | Angel Investor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Sisense?** Quick and prompt data visualization Customization on the go **What do you dislike about Sisense?** Scalability Look and feel of UI Branding guidelines set up **What problems is Sisense solving and how is that benefiting you?** Speed Agility and Flexibility Enhanced Collaboration **Official Response from Jacqueline Cordell:** > We're glad to hear that you appreciate the quick and prompt data visualization and the customization options in Sisense. We're constantly working on improving scalability and the UI to provide a better user experience. We would love to have your feedback in our Product Feedback Forum located in our Sisense Community. ### 18. Works well, but sometimes can be buggy. **Rating:** 3.0/5.0 stars **Reviewed by:** Richard L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Sisense?** I like how powerful it is. Bringing together multiple data sets from different applications allows me to see customer data in a single dashboard. **What do you dislike about Sisense?** Sometimes random things don't work like creating a stacked bar chart and then attempting to filter by top 10, this just doesn't work. **What problems is Sisense solving and how is that benefiting you?** Customers previously didn't have a way to visualise data in a few of our applications. After training the customer admins, they can create reports themselves. **Official Response from Jacqueline Cordell:** > We're glad to hear that you find Sisense powerful and beneficial for bringing together multiple data sets. We apologize for any inconvenience caused by the occasional bugs and issues with creating specific chart types. We are constantly working to improve our platform and appreciate your feedback. Always feel free to reach out to your CSM for any assistance when the bugs happen. ### 19. Sisense is a powerful visualization tool for rapidly developing dashboards **Rating:** 3.0/5.0 stars **Reviewed by:** Keerthan K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Sisense?** User Friendly, Ease of Implementation, Ease of Maintenance, Powerful REST API, Blox **What do you dislike about Sisense?** Customer Support, Lack of Community Support, Customization of widgets or dashboards required coding skills, Lack of inbuilt ETL features, Only supports inner join, Bugs, Lack of Max or Min formula on Date field **What problems is Sisense solving and how is that benefiting you?** Sisense is helping end user to explore the data on their own and make informed decisions quickly without needing to rely on Analysts everytime **Official Response from Jacqueline Cordell:** > I am so sorry to hear that you have had a less-than-quality experience with our customer support and community support. Please know that we are actively working on these issues to have a better user experience for customers. Please reach out to ur community team or your CSM if you need any future help or escalations. ### 20. Robust Features with Some Scalability Hurdles **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Sisense?** The strong suit of Sisense lies in its comprehensive approach to data integration and analysis. The ease with which it handles data from various sources and the simplicity of its dashboard creation tools are commendable. Visualizing data is a breeze, and the drag-and-drop functionality is a boon for creating detailed reports quickly. **What do you dislike about Sisense?** However, the platform isn't without its issues. The primary concern arises when the system is scaled. For a SaaS offering, one anticipates seamless scalability and robust backend support to manage increasing data loads. Unfortunately, Sisense seems to struggle with resource management during high-demand periods. As the complexity and volume of queries grow, performance can degrade, contradicting the expected reliability of a cloud-based service. This has been a significant drawback, especially when quick data processing is essential for business operations. **What problems is Sisense solving and how is that benefiting you?** The platform has been instrumental in transforming our data visualization practices. **Official Response from Jacqueline Cordell:** > I would encourage you to post in our Product Feedback Forum hosted within our Sisense Community and share this concern. Thank you so much for leaving this review! ### 21. Legacy platform that keeps going strong **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Sisense?** When we first met with Sisense 7 years ago, they promised an easy way of building dashboards for our customers. They delivered that, and keep going strong until today. **What do you dislike about Sisense?** As a small business, we are price sensitive. Sisense has custom pricing that sometimes it's scary to ask. Sisense doesn't give usage analytics for free, which is very helpful to grow business. **What problems is Sisense solving and how is that benefiting you?** Sisense gives us a quick and easy solution to build embed dashboard within our platform. **Official Response from Jacqueline Cordell:** > Thank you! I am glad that we have had a great constant business relationship over these many years! I would like to have you in our community! We have a lot to offer our customers there. ### 22. Useful Tool **Rating:** 2.5/5.0 stars **Reviewed by:** Phillip J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Sisense?** Data Visualization and dashboard building functionality was great. **What do you dislike about Sisense?** I found the billing/support system to be tricky to navigate. I had a number of issues updating payment methods for my company's plan, and our renewal contract was sent to an employee no longer with the company, so we got locked into another year of our plan due to not cancelling the renewal in time. **What problems is Sisense solving and how is that benefiting you?** Customer behavior analysis/sales trends are easy to monitor. **Official Response from Andrew Loomis:** > We're glad to hear that you found our data visualization and dashboard building functionality great. We apologize for the difficulties you experienced with our billing and support system. We take your feedback seriously and will work to improve in this area. ### 23. There is still room for improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Sisense?** It's a browser based tool, which eliminates the need for any installation for the developers and end users. Direct connectivity to big data ecosysyems is pretty good. **What do you dislike about Sisense?** Many bugs that the admin team needs to fix. Slow in resolution of bugs. Support for upgrades and installations need better engineers. Not an easy learning curve like Tableau. **What problems is Sisense solving and how is that benefiting you?** Connecting to big data ecosystems directly through Hive quite fast **Official Response from Andrew Loomis:** > We appreciate your feedback! I'm sorry you've had a subpar experience with the product thus far, I can assure you that we are quality and stability are top focus areas for our product this year. Additionally, we are focused on making upgrades as seamless as possible in 2024. If there are any additional details you can share that would improve your experience with Sisense please reach out via csmail@sisense.com ### 24. Complex Data Visualization Tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Sisense?** Once widgets are created and data sources are connected, Sisense is a very handy way to keep track of your most impactful KPIs. **What do you dislike about Sisense?** It's virtually impossible for the layperson to set up or create new widgets. The UI is outdated. **What problems is Sisense solving and how is that benefiting you?** Visualizing (graphing and charting) KPIs in a way that saves time and points out trends. **Official Response from Andrew Loomis:** > Thank you for sharing your experience with Sisense. We're pleased to hear that it's helping you visualize your KPIs and save time. We understand your concerns about the user interface and the difficulty in creating new widgets, we invite you to take one of live Academy courses to master the art of creating beautiful and effective dashboards! ### 25. 4 out of 5 Stars. **Rating:** 3.0/5.0 stars **Reviewed by:** Courtney J. | Data Analyst II, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Sisense?** Being able to connect mutiple data sources into one dashboard. **What do you dislike about Sisense?** ticket support! Ticket support gives you the same reply over and over again until they fully review your ticket. It takes over a week just to get someone to read the ticket and help you out. **What problems is Sisense solving and how is that benefiting you?** it connects mutiple data sources across our company into one location. **Official Response from Jacqueline Cordell:** > Hi Courtney! Thank you for taking the time to submit your review. I am so sorry to hear about your Ticket Support experience, I would encourage you to use our Community as a resource to help with any troubleshooting before or while waiting to hear back from the support team. ### 26. Decent BI tool , but there are lot of better product at market **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Sisense?** Handling large volumn of data, and speed of loading dashboard **What do you dislike about Sisense?** Can't do LEFT / RIGH JOIN in elasticube , also need Javascript even to change font style. limited function to do custom calculation. **What problems is Sisense solving and how is that benefiting you?** Our client requires a bespoke report, so we've opted to utilize Sisense as our business intelligence tool. **Official Response from Jacqueline Cordell:** > Thank you for sharing your concerns. We understand the limitations you've mentioned and would encourage you to share them in the Sisense Product Feedback Forum located in the Sisense Community. ### 27. A good product but with better services model **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Sisense?** The SDK and API access make it a BI tool that can be used as an integrated solution. **What do you dislike about Sisense?** The performance and the EC and customer service support is really bad. **What problems is Sisense solving and how is that benefiting you?** The BI solution as an embedded solution. **Official Response from Jacqueline Cordell:** > We're glad to hear that you find our SDK and API access valuable for integrating Sisense as a BI tool. We apologize for any issues you've experienced with performance and customer service support. We're constantly working to improve in these areas. I would encourage you to check out and join our Sisense Community-- we have a great community of users that are constantly asking and answering questions. ### 28. Quite a lot of features and capabilities but sometimes very unstable **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Sisense?** Sisense has quite a lot of features and is really powerful. Sisense has great community and you can find a lot of hacky ways to workaround a usecase. Also there's plenty of plugins in the marketplace that you can use. The Support team is great and I have always found solutions to the issues I've met. **What do you dislike about Sisense?** Sometimes it's unstable and really hard to debug and figure out what has happened. **What problems is Sisense solving and how is that benefiting you?** With Sisense we managed to propose to our customers embedded analytics solutions. **Official Response from Jacqueline Cordell:** > We're glad to hear that you find Sisense powerful and appreciate the community and support team. We understand that stability is important, and we are continuously working to improve the platform's reliability. Feel free to check out the Sisense Community for any tips and tricks that are shared! ### 29. Sisense Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Sisense?** Data sources Visualisations Interface to build dasboards **What do you dislike about Sisense?** Pathetic customer support No proper response to customer queries **What problems is Sisense solving and how is that benefiting you?** Analytics to our customers about their campaings. **Official Response from Jacqueline Cordell:** > Thank you for sharing your positive feedback about Sisense's data sources, visualizations, and dashboard interface. We apologize for the issues you've encountered with our customer support. Your feedback is valuable to us as we strive to provide better service, please email csmail@sisense.com so we can better serve you. We also have our Sisense Community for any queries you may have. ### 30. Sisense for overall data needs **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Sisense?** I enjoy that Sisense allows users to store and display data from various sources all in one place. It is easy to use and implementation runs smoothly from start to finish. **What do you dislike about Sisense?** There is not anything I dislike about Sisense. **What problems is Sisense solving and how is that benefiting you?** Sisense is solving the problem of intergrating data from various sources and teams and allows us to display that data in one place. **Official Response from Andrew Loomis:** > We appreciate your feedback! If there's anything better we can be doing please feel free to reach out to us via csmail@sisense.com. We also invite you to become part of our community. ### 31. Good experience **Rating:** 3.0/5.0 stars **Reviewed by:** Robbie D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Sisense?** I've always felt supported by the customer support team **What do you dislike about Sisense?** Sometimes it takes a while to get a response **What problems is Sisense solving and how is that benefiting you?** Tracking analytics **Official Response from Jacqueline Cordell:** > Thank you for your feedback! We're pleased to hear that you've had a good experience with our customer support team. We apologize for any delays in response time and are actively working to improve in this area. If you are looking for access to quick support, I wold suggest looking through our Knowledge-based articles int he Sisense Community! These are created for customers like yourself who are looking for quick answers vs waiting on the support team. ### 32. Sisense is a great tool, but it has issues and needs constant maintenance and support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Sisense?** Sisense is best for early-stage startups as it allows the flexibility and autonomy to move quickly and get insights. Also, the support team is very helpful and helps fix all issues. **What do you dislike about Sisense?** The software has bugs and needs constant maintenance. Also, unfortunately, the support deteriorated over time and not as good and fast to respond as it used to be in the past. **What problems is Sisense solving and how is that benefiting you?** We're using Sisense to visualize and surface business insights for our users and executives. On top of that, we use it to push metrics into our business systems. **Official Response from Jacqueline Cordell:** > Hi, thank you for taking the time to leave a review-- this is the kind of review that can help us become better! We'd love to invite you to join our community; the Sisense community is constantly being updated with knowledge-based articles from our experts at Sisense. We also have moved our support portal to this location; you can also submit any ideas to our Product Feedback forum. ### 33. Using data queries to provide custom dashboards for given queries **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Sisense?** A lot of data can be combined into small "serving size" bits that are easy to understand. **What do you dislike about Sisense?** The amount of data had a negative impact on performance. **What problems is Sisense solving and how is that benefiting you?** Allowing to seamlessly combine big amounts of data and serve an easy to understand solution. **Official Response from Jacqueline Cordell:** > We're glad to hear that you find our data-combining feature easy to understand! I would love to have you join the conversation in the Sisense Community! ### 34. Sisense overall is a great tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Sisense?** The Data modelling is great, its easy to connect tables with other tables for relationships. **What do you dislike about Sisense?** The UI could be better. The data visualization shpould be top notch. **What problems is Sisense solving and how is that benefiting you?** We are able to build dashboards using Sisense. **Official Response from Jacqueline Cordell:** > It's great to hear that Sisense is helping you build dashboards. If you have any specific suggestions for improvement, please feel free to share them with us in our product feedback forum! ### 35. Good product but UI doesn't have enough flexibility **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Sisense?** On Periscope, I like the access to flexible charts by using Python. **What do you dislike about Sisense?** The UI is not very easy to navigate for creators of reports and users. **What problems is Sisense solving and how is that benefiting you?** BI tool used to report and show insights **Official Response from Jacqueline Cordell:** > Thank you for sharing your feedback with us! We're glad to hear you find Sisense to be a good product. We value your input regarding the UI flexibility and ease of navigation. We are continuously working on improving our platform to provide a better user experience. Your comments will be shared with our team for further review. If you have any specific suggestions on how we can enhance the UI, please feel free to share them with us in our product feedback forum. Thank you for using Sisense as your BI tool to report and showcase insights. We appreciate your support and look forward to serving you better in the future. ### 36. Not friendly - Not reliable **Rating:** 3.0/5.0 stars **Reviewed by:** Ramon S. | Anaylst, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Sisense?** It's great for building fast reports with low complexity. **What do you dislike about Sisense?** Datasources are not shared within charts **What problems is Sisense solving and how is that benefiting you?** Presenting data to stakeholders **Official Response from Jacqueline Cordell:** > Hi Ramon, I am so sorry to hear you have had less than 100% experience. I would encourage you to reach out to your CSM to work through any issues you may be having. We also encourage you to share any product feedback in the Sisense Community Product Feedback Forum. ### 37. Good product poor quality **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Sisense?** Easy to use and can customised to do many things **What do you dislike about Sisense?** Basic usability stuff is missing, keeps breaking and supports is not good enough **What problems is Sisense solving and how is that benefiting you?** Engineering KPI **Official Response from Jacqueline Cordell:** > We're sorry to hear about your experience. We strive to provide high-quality products and support. Please reach out to our customer service team so we can address your concerns and improve your experience. ### 38. Efficient Tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Sisense?** This tool has been helpful and it has been very efficient enough to increase the productivity of the task. **What do you dislike about Sisense?** Difficulties in handling the errors sometimes. **What problems is Sisense solving and how is that benefiting you?** Creating reports and dashboards on our huge amount of data **Official Response from Jacqueline Cordell:** > Kuldeep, thank you for the review!! I would encourage you to join our Sisense Community where we provide articles and threads that can help with common issues/roadblocks with our product. ### 39. simple, fast, careful with data model **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Sisense?** simple easy to use, quickly get clients started creating dashboards **What do you dislike about Sisense?** difficulty with a complicated data model **What problems is Sisense solving and how is that benefiting you?** provide reporting to clients **Official Response from Jacqueline Cordell:** > Hello, thank you for the review. I would encourage you to join our community-- there are articles and blogs that may be useful for any issues you are running into! Looking forward to seeing you around the community. ### 40. intro to Sisense **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Sisense?** useful business tool for using analytics in day to day business **What do you dislike about Sisense?** It looks like it is really ea sy and useful to use and has good functionality **What problems is Sisense solving and how is that benefiting you?** Helping me use data from seperate parts of my business and use that data to draw the two together in order to create accurate forecasts and useful information to be presented company wide. **Official Response from Jacqueline Cordell:** > Hi there, thanks for the review, we would love to have you join our community. It is a great place to learn from other users as well as from our internal experts. ### 41. Sisense is a useful tool for data analysis and business insights. But it is quite buggy. **Rating:** 3.0/5.0 stars **Reviewed by:** Jared M. | Solutions Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Sisense?** Sisense does a pretty good job at doing the basics; database querying, creating data models, creating dashboards from those data models, etc. In terms of doing the minimum for any data analysis software, it does it's job just fine. **What do you dislike about Sisense?** Sisense is full of strange, often unidentifiable or non-reproduce-able bugs. Many of these are related to a buggy UI/UX, others have to do with dashboards returning errors with no insight on the source. Additionally, the custom EC tool can use a few key features: - a way to select boolean logic for join conditions - join options for tables (non-default inner joins) **Recommendations to others considering Sisense:** Sisense is best for those without extensive knowledge and experience in SQL querying. For more experienced users, there are likely other software that allow for more freedom. **What problems is Sisense solving and how is that benefiting you?** We are solving business problems related to optimizing the blades / damages problem in the wind industry. There are plenty of benefits to building dashboards that draw conclusions on the kind of actions that O&Ms of wind farms should take. ### 42. New User Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Sisense?** The instructions are easy to follow throughout the reporting process. **What do you dislike about Sisense?** The training area is a bit boring with all the videos. **What problems is Sisense solving and how is that benefiting you?** We use it for report analysis for tracking project outcomes. **Official Response from Jacqueline Cordell:** > Thank you for your feedback, Sisense is investing a lot of resources into a new customer training portal in 2023 which will offer both on-demand as well as live instructor-led courses. We also have a ton of best practices content on our community which we recommend all of our customers join to learn from other Sisense power users. ### 43. Civitas Media Sisense Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2016 **What do you like best about Sisense?** The system is easy to setup and building the data through the ELT (Elasticube) is fast and easy to integrate once you understand the layout. The technical support staff and account managers are very knowledgeable and professional about a variety of topics. It feels like they are invested in our success and want us to be satisfied. The improvements have come a long way in the past year or so and every version is a big improvement from the last one. **What do you dislike about Sisense?** The UI is not very user friendly and requires a lot of training. There are too many basic features that require a java plugin and technical troubleshooting. The plug ins are easy to install but they should be standard. Most BI people are not java experts so it's troubling that this is an essential skill to have when working with the software. The subtotals do not work properly when comparing unique customer IDs from a current month to the same time period in the last month. The drill down feature does not work as indicated on the webinars because we are unable to filter the drill down results like the system indicates. The export to .csv function is very ugly in excel and needs too much formatting after the fact. The mobile app is basically worthless. The user account administration is not efficient and not available from the mobile app. The webinars are too basic and intended for people just getting started. I wish there was an advanced webinar series. Some of the features shown do not work correctly for large data sets. We still have tickets with open bugs in their system that have been pending for months. It's hard to believe that other people are not having the same issues. The elasticube interface is very archaic and needs a lot of improvements. For example, you cannot sort columns or export tables to files within the interface. The joins within the elasticube don't always work correctly and the advanced server settings are difficult to find and calibrate. **Recommendations to others considering Sisense:** Strongly consider it for basic BI reporting and data analytics functions. Be prepared to have a lot of trainings with your end users and don't set their expectations too high. Have a strong foundation in java and don't even bother downloading the mobile app until it's vastly improved. **What problems is Sisense solving and how is that benefiting you?** We primarily look at sales revenue numbers and growth/loss of customers. We can group the results easily be region/location/sales person for any time period we want. The filters really help show a lot of trending data quickly to our executive so they can take action. ### 44. Basic analytics are easy, but widget types are limited and buggy **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Sisense?** Managing your data in elasticubes is easy to pull in from varied locations **What do you dislike about Sisense?** Often buggy, more so on the dashboarding side with different widget types and UI. Generic widget types are limited in functionality **What problems is Sisense solving and how is that benefiting you?** Helping our customers manage their data for trends and prioritization. Financially has helped teams be more effective with prioritization ### 45. Nice user interface, but not always intuitive **Rating:** 3.0/5.0 stars **Reviewed by:** Tom S. | Business Intelligence Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Sisense?** SSO and link with Active Directory makes it easy to add and remove users and for them to login. Row data security when required is good. Cloud based platform is great. Typically, slick visualisations are able to be created. The level of interactivity that can be created for users is good, dynamic and allows flexibility to suit varying business questions on the same dashboard. Blox opens up more configuration possibilities once proficiency is established in using it. The amount of customisation options allows many possibilities. **What do you dislike about Sisense?** Lack of in-built version control. Needing to use REST API for some admin tasks (e.g. re-assigning folder ownership). Bugs are discovered too frequently and resolution times can be long. The amount of customisation options introduces more complexity, which means more can go wrong (i.e. platform updates). This can create additional rework and/or time spent chasing support for resolving business critical insight issues. It would be good if some plugins actually came inbuilt (e.g. dimension changer). **What problems is Sisense solving and how is that benefiting you?** Firstly, it helps highlight poor data quality across the organisation and this can often lead to improved data capture within business processes. When the business' data is visible to everyone or senior leadership, it can accelerate the pace of change in getting things right. More specifically, I have worked with commercial and finance teams. In finance, the benefit has been that users are able to plan their client accounts better and make more informed decisions on what needs to be done in order to meet financial targets. For sales, reps have a near real-time view of how much of their quota they have achieved which helps influence their sales performance. This is compared to a quarterly view which was manually delivered previously and always too late for the reps to react. ### 46. Robust, but not end user friendly **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Sisense?** Robustness, ease of integrating with multiple data sources, flexibility **What do you dislike about Sisense?** User interface is not geared towards high end user adoption **What problems is Sisense solving and how is that benefiting you?** Combining datasets from many sources to visualize product performance ### 47. Good Visualization tool **Rating:** 3.0/5.0 stars **Reviewed by:** Sunil K. | Manager BI, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2021 **What do you like best about Sisense?** The basis and starting level data visualization can be created fairly quickly. It has own elastic cube management which makes it fairly stand alone infrastructure. Trial of the tool as available which makes it easy to learn and test. **What do you dislike about Sisense?** The speed of the dashboard load becomes quite slow as the dashboard start to grow in number of widgets. It does not support variables filters like it is available in Tableau. The internet traffic is through HTTP/1.1, which makes the response bit slower where widgets on the dashboard is more in number. **What problems is Sisense solving and how is that benefiting you?** We want to make Analytics easy and fast in our organization. Analysts use dashboard and reports built on Sisense to quickly find actionable insights. Executive team can look at the Sisense dashboard as one point source of all top KPIs. ### 48. Powerful and flexible modelling **Rating:** 3.0/5.0 stars **Reviewed by:** Szabolcs S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Sisense?** - Possibility to build datasets in form of cubes using heterogeneous set of data sources - Super flexible with many options on modelling and frontend in case you know how to write scripts - There are various extensions that are easy to install and provide additional features - AI fuelled alerting for anomaly detection - Data connectors are pretty fast - Easy integration with Slack **What do you dislike about Sisense?** - Basic and not so fancy design (if you don't know javascript) - Frontend UI not intuitive - Takes more time to build fancy dashboards - On frontend some functionalities are missing or very complicated to implement (e.g. drill down, hierarchies, formatting options without scripting, etc.) **What problems is Sisense solving and how is that benefiting you?** Used for BI reporting and KPI anomaly detection ### 49. Downtime, data concerns **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Sisense?** Ease of visibility, clarity of data presentation **What do you dislike about Sisense?** Slowness, filter bugs (e.g., error if you try to filter data by month; you must open the jump-to dashboard and then filter). Also, the most important information to me isn't included in the primary widgets - but that decision is above my pay grade. **What problems is Sisense solving and how is that benefiting you?** More comprehensive access to data for multiple clients instead of our previous reporting solution which was client-specific. We now have the ability to provide access to our vendors and they can run their own productivity and TAT reporting, which is a big time saver. ### 50. Sisense application has its pros and its cons **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** December 24, 2020 **What do you like best about Sisense?** Most helpful/Useful feature of Sisense: Although my organization hasn’t purchased Sisense Narratives, it’s the one feature that sold me on the product. I’m also a huge fan of the Pulse feature. Upside: Sisense connects very easily to a larger variety of data sources than some of its competitors. **What do you dislike about Sisense?** Lamentably, I find Sisense’s “out of the box” features to be extremely lacking as compared to some of its competitors. For example, I’ve had to go to its marketplace to locate add-ons to replicate the dynamic visualizations that I was able to make using another business intelligence tool. Additionally, I was surprised to discover that Sisense doesn’t have an extensive library of 3D rendering extensions, which combined with logarithmic functionality are great for visualizing data with lots of data points. Comparatively, Excel’s built-in 3D rendering options are more robust. Ironically, the biggest downside to using Sisense doesn’t have anything to do with the application itself, but with their inefficient tech support model. Moreover, it’s my belief that their response to support tickets isn’t necessarily aligned with the severity of the customer’s issue. For example, when I recently submitted a ticket of a critical nature, indicating that my system was down. Nonetheless, it took their support team a total of 8 days to remediate, when it should have taken 1 or 2 days at most. My Recent Experience with Tech Support Day 1: Submission of Support Ticket Categorized as Critical System Outage Hours after submitting a ticket, someone from tech support (or perhaps it was a bot) replied with an article listing various scenarios which could be the cause for the critical outage and suggestions for remediation. Essentially, I was tasked by support with determining if any of the scenarios listed were the reason for the outage. Day 2: Suggestions Followed & System Logs Uploaded to Support Portal Upon learning that none of the suggestions referenced in the article resolved the issue, support’s next response was to task me with finding and uploading system logs to their support portal for them to review. Day 3: Support Reviews the System Logs Ironically, after reviewing the system logs, support informed me that Sisense wasn’t working, which is of course why I submitted a support ticket in the first place. Finally, they offered to schedule a troubleshooting session via ZOOM. Days 4 & 5: Scheduling the Support Call Expecting that they would work around my schedule, I replied with my availability. Support instead replied with THEIR availability by forwarding a link to their calendar. In every instance when I have received one of these links, there wasn’t an available time slot for at least 24 hours. Day 6: The 1st Support Call Ultimately, while on the call with tech support, I was pleasantly surprised to discover how eager they were to resolve the problem. Unfortunately, after troubleshooting for nearly 2 hours the support tech couldn’t resolve the issue and had to end the call to confer with the team. Days 7 & 8: Scheduling the 2nd Support Call & Ticket Resolution After receiving a 2nd calendar link and selecting the earliest available time slot which wasn’t until the next day, I found myself on a marathon 3 hour troubleshooting session with a tenacious support tech determined to remediate the issue. He was successful. A few takeaways from this experience and many others like it that I’ve had with Sisense. During the inordinate amount of downtime between responses from Sisense’s tech team, I’ve learned that I must work in parallel with them to resolve and close out my own tickets. I’ve beaten them to the solution on at least 3 or 4 occasions, and for none other reason than the poor efficacy of their support model which moves at an almost glacial pace. As an aside, I’d like to point out that in at least one instance, support closed out a ticket without there being a resolution. Consequently, Sisense’s DIY brand of seemingly customer-phobic service, even when all systems are down, sends a message that their customer’s tech support needs aren’t a priority, which undermines both its product as well as its reputation. Once more, when I’ve had the occasion to actually speak directly with members of their tech support staff they’ve always been very pleasant and extremely eager to resolve the issues, and have often done so masterfully. It’s not the people, it’s the process! I’d gladly change this review if Sisense were to reset the bar by providing exemplary customer service. **Recommendations to others considering Sisense:** Negotiate SLA’s for providing technical support assistance **What problems is Sisense solving and how is that benefiting you?** Synthesized client data to discover industry trends. Leveraged insights gained from trend analysis to enhance operations and technological systems for our clients. Additionally we’ve used Sisense to track, benchmark and improve the productivity of our employees working in the field. ## Sisense Discussions - [What is the best resource for learning Sisense as thoroughly and as quickly as possible.](https://www.g2.com/discussions/what-is-the-best-resource-for-learning-sisense-as-thoroughly-and-as-quickly-as-possible) - 1 comment, 1 upvote - [Can i use for fashion designing](https://www.g2.com/discussions/44191-can-i-use-for-fashion-designing) - 3 comments, 1 upvote - [What would be the new functionality after merging with Periscope Data?](https://www.g2.com/discussions/what-would-be-the-new-functionality-after-merging-with-periscope-data) - 1 comment, 1 upvote - [Can I share dashboards with unregistered users?](https://www.g2.com/discussions/sharing) - 1 comment, 1 upvote - [What is Sisense used for?](https://www.g2.com/discussions/sisense-what-is-sisense-used-for) - 1 comment - [View Sisense pricing details and edition comparison](https://www.g2.com/products/sisense/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A17%3A40+-0500&secure%5Bsession_id%5D=ef734cfb-2428-4126-9159-74b85be41e8f&secure%5Btoken%5D=40a5a3e1c667d6d0d6c8ea7522d0c6676655abc1a8fcaaf2af44f362536f38fa&format=llm_user) ## Sisense Integrations - [Adverity](https://www.g2.com/products/adverity/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Akari Curriculum Management](https://www.g2.com/products/akari-curriculum-management/reviews) - [Azure Data Factory](https://www.g2.com/products/azure-data-factory/reviews) - [Databricks](https://www.g2.com/products/databricks/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Sisense Features **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards - Customizable Reports - Marketing Reports - Sales Reports - Activity Dashboard - Interactive Reports - Customizable Reports - Customizable Reports - Activity Dashboard - Customizable Dashboard **Data Preparation** - Connectors - Data Governance **Reports** - Reports Interface - Share Reports - Steps to Answer **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Data Modeling and Blending** - Data Querying - Data Filtering - Data Blending - Data Capture and Transfer **Visualization** - Graphs and Charts - Score Cards - Dashboards - Formats - Mobile Dashboards - Public Dashboards - Private Dashboards **Data Updates** - Historical Snapshots - Real-Time Updating **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Collaboration** - Sharing - Co-Editing - Devices **Agentic AI - Analytics Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Natural Language Search - Visual Discovery - Data Blending - Data Blending **Deployment & Integration - Analytics Platforms** - No-code Dashboard Builder - Report Scheduling and Automation - Embedded Analytics and White-labeling - Data Source Connectivity - Multiple Data Sources - Query Builder **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services - Real-Time Analytics - Reporting/Analytics - Real-Time Analytics - Reporting/Analytics - Visual Analytics **Performance & Scalability - Analytics Platforms** - Large data handling and Query Speed - Concurrent User Support - Database Support **Advanced Analytics & Modeling - Analytics Platforms** - Data Modeling and Governance - Notebook and Script Integration - Built-in Predictive and Statistical Models **Agentic AI Capabilities - Analytics Platforms** - Auto-generated Insights and Narratives - Natural Language Queries - Proactive KPI Monitoring and Alerts - AI Agents for Analytical Follow-ups **Personalized Intelligence - Analytics Platforms** - Behavioral Learning for Contextual Query Refinement - Role-based Insight Personalization - Conversational and Prompt-based Analytics - Ad hoc Query - Visual Analytics **Building Reports** - WYSIWYG Report Design - Integration APIs - Real-Time Data - Real-Time Data - Third-Party Integrations - Third-Party Integrations **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications - Mobile Access - Metadata Management **Data Updates** - Historical Snapshots - Real-Time Updating - Scheduled/Automated Reports - Customizable Reports - Predictive Analytics - Data Management - Real-Time Data **Additional Functionality** - Drag & Drop - Secure Data Storage - Data Import/Export - Customizable Branding - Dashboard Creation - Access Controls/Permissions - Real-Time Reporting - Metadata Management - Forecasting - Data Storage Management - Ad hoc Analysis - Ad hoc Reporting - Data Migration - AI Copilot - Self Service Data Preparation - Search/Filter - Data Mapping - Monitoring - Sentiment Analysis - User Management - Sales Trend Analysis - Charting - Reporting & Statistics - Performance Metrics - Alerts/Notifications - Data Extraction - Widgets - Storytelling - Trend Analysis - Collaboration Tools - Financing Management - Self-service Analytics - KPI Monitoring - Dashboard - API - Data Integration - Scorecards - Data Management - Task Management - Progress Tracking - Data Connectors - Data Visualization - Profitability Analysis - Project Tracking - Strategic Planning - Goal Setting/Tracking - Publishing/Sharing - Predictive Analytics - Real-Time Monitoring - Templates - Mobile Access - Customizable Templates - Workflow Management - Financial Reporting - Audit Management - OLAP - Single Sign On - Data Synchronization **Additional Functionality** - Generative AI - AI Copilot - Access Controls/Permissions - Mobile Reporting - Data Mapping - Multiple Data Sources - Forecasting - Customizable Branding - Charting - Customization - Role-Based Permissions - Real-Time Analytics - Workflow Management - Collaboration Tools - Ad hoc Query - Data Extraction - Data Synchronization - Application Development - Real-Time Reporting - Reporting & Statistics - Geographic Maps - Widgets - SSL Security - Reporting/Analytics - Self-service Analytics - Ad hoc Analysis - Data Capture and Transfer - Integration into Third Party Applications - Ad hoc Reporting - Visual Workflow Management - Visual Analytics - Single Sign On - Trend Analysis - Predictive Analytics - Data Visualization - Data Connectors - Benchmarking - Alerts/Notifications - Streaming Analytics - Mobile Access - Drag & Drop - Dashboard Creation **Additional Functionality** - Customizable Branding - Natural Language Processing - Data Extraction - AI Copilot - Ad hoc Reporting - Real-Time Reporting - Publishing/Sharing - Collaboration Tools - Strategic Planning - Self Service Data Preparation - Trend Analysis - Text Analysis - Real-Time Monitoring - Data Synchronization - Widgets - Benchmarking - Performance Metrics - Data Mapping - Generative AI - Trend/Problem Indicators - Customizable Templates - Access Controls/Permissions - Data Import/Export - Profitability Analysis - OLAP - Alerts/Notifications - Search/Filter - Drag & Drop - Data Connectors - Multiple Data Sources - Key Performance Indicators - Dashboard Creation - Role-Based Permissions - Data Mining - Forecasting - Ad hoc Query **Additional Functionality** - KPI Monitoring - Secure Data Storage - Multiple Data Sources - Data Visualization - Single Sign On - Natural Language Search - Search/Filter - Alerts/Notifications - AI Copilot - Real-Time Notifications - Collaboration Tools - Widgets - Performance Metrics - Ad hoc Reporting - Activity Tracking - Reporting/Analytics - Customizable Branding - Data Aggregation - Dashboard Creation - Data Connectors - Customizable Templates - Data Synchronization - API - Forecasting - Interactive Elements - Single Page View - Data Import/Export - Drag & Drop - Access Controls/Permissions - Trend Analysis - Workflow Management - Third-Party Integrations - Functions/Calculations - Historical Reporting - Data Capture and Transfer - Visual Discovery - Real-Time Updates - Real-Time Reporting - Data Mapping - Relational Display - Visual Analytics - OLAP - Ad hoc Query - Reporting & Statistics ## Top Sisense Alternatives - [Looker](https://www.g2.com/products/looker/reviews) - 4.4/5.0 (1,592 reviews) - [Domo](https://www.g2.com/products/domo/reviews) - 4.3/5.0 (1,062 reviews) - [Spotfire Analytics](https://www.g2.com/products/spotfire-analytics/reviews) - 4.2/5.0 (328 reviews)