# Which remote support software measurably speeds up customer issue resolution times?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Which remote support software measurably speeds up customer issue resolution? A few from the<a class="a a--md" elv="true" href="https://www.g2.com/categories/remote-support"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/remote-support">remote support</a> category where reviewers point to real time savings:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews"><strong>Splashtop Remote Support</strong></a>: low-latency sessions that let techs fix the issue live in the first session.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/anydesk/reviews"><strong>AnyDesk</strong></a>: fast, lightweight connections that turn would-be site visits into short remote sessions.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/beyondtrust-remote-support/reviews"><strong>BeyondTrust Remote Support</strong></a>: instant secure access reviewers say drastically cut troubleshooting time.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/screenconnect/reviews"><strong>ScreenConnect</strong></a>: connections in seconds that reduce mean time to repair across a fleet.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For teams that measured it, which tool actually shortened resolution time, and by how much? And did the speed come from faster connect, live visibility, or fewer handoffs?</p>

##### Post Metadata
- Posted at: 24 days ago
- Author title: Marketer
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;ScreenConnect’s near-immediate connections are interesting because every minute removed before troubleshooting even begins directly affects resolution time. Splashtop’s low-latency sessions can help once the technician is connected too. I’d be curious which metric changed most after implementation: first-contact resolution, mean time to repair, or the number of issues requiring an onsite visit?&lt;/p&gt;

##### Comment Metadata
- Posted at: 23 days ago
- Author title: Writer





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